Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Hello.. team
I am still facing the issue of account login. I'm not able to login to my wallet account for last 10 days. Why you guys are still not able to resolve the issue.
I am waiting for your response of my last complaint for last 3 days.
Your service is sucks, I have never faced this time of issue in past.
I have clear the catche and cookies and I am using the new device for last 10 days.
When I am going to login with the link you sent me-'https://account.freecharge.in/app/wallet/' I am getting this error.
Please find the attached screenshot for the error.
Kindly provide the proper resolution in your next mail. I am not satisfied with your service at all. And if my problem will not get resolve in next 48 hours I may file a case in consumer forum.
Thanks.

Deduct from my ac but not recharge in my dish tv and not recived the costemer care number... thank you!!! for using www.freecharge.in

Payment receiptfreecharge.in - recharge made free
Order id: fcdw[protected]
Recharged date:[protected]
Recharged no.: +91 [protected]
S. no particular amount
1. recharge amount rs. 320.0
2. coupon charges rs. 0.0
Total amount rs. 320.0
Vaibhav chambers, unit no. 2a, 2nd floor, bandra kurla complex, bandra east, mumbai - 400051
Company pan no. aahca2192h

It has been 2 days i have paid my utility bill payment of 2420rs using freecharge.
The money has been deducted from my debit card but it is not showing paid on bses portal.

Freecharge is saying that transaction us completed.
But as i can see the payment is not done on bses my utility bill is unpaid.


M worried for my money.

Please take a serious action in this regard.

Hoping for an early action.

Transaction details

Transaction no. Fcea[protected]

Refrence id frc[protected]

Transaction amount 2420
Merchant bses
C. A no.[protected]

I mistakingly made a recharge on some other number instead of my number [protected], I made a recharge on [protected]. Plz see if there is any option to retrieve the amount. You can call me on my number, which is [protected]. Waiting for your earliest reply

Freecharge customer care not unlock my account and he is not response me properly. my account id is - [protected]@gmail.com. i also verify my account successfully but he locked my account every 7-10 days interval. i complain to freecharge customer care on dated 08/07/2016 and freechage complain ticket no is-3964460. i am very upset with this site. do needful action as soon as possible.

Hello this is Rajkumar hear i complaining about the problem i faced in online freecharge wallet i added an amount of 230/- in my wallet through my kotak debit card containing the last digits as xx5780 on[protected] at 12:14pm at [protected](Txn number).Please take action immediately and recover my amount
thank you

Hi.. team kindly check the issue, i am not able to logg in to my freecharge wallet for last 5-6 days.
There is an error -"something went wrong, we are sorry for that and please try after some time."
Please solve this issue on priority basis.
Thanks
Arvind tiwari
Contact [protected]

Dear sir,
I loaded the amount into wallet of freecharge.com of my account, as per terms & conditions of locking period is 7 days buy after 7 days completions, the user can transfer the amount from wallet to bank account whereas freecharge.com has locked my account to access. i have several time reminded by email addressed to [protected]@freecharge.com, but they are not resolving simply stating send the screenshot of problem occurred & after sending the screenshot they are becoming silent for resolution.

I have paid payment of rs.550 against my airtel mobile number [protected] order number FCMI[protected] but its still in pending status. Either you process payment to airtel number or refund on my card.

Sir i got a e-mail by freecharge in which i got promo code for recharge of rs 50 and get 50 cashback valid till 12july. But when i am going to recharge then it will not work...if it is fake so pls dont send this type of e mail otherwise i unistall the freecharge app.
What ever i give information is sufficient to solve the problem ok..

That is other thigh you are not solve the problem knowingly...so no need to solve the problem, after installing the freecharge app it will automatically solve out...good day

Hi,

Day before yesterday i was doing a postpaid bill payment of 953 rs with a discount of 100 rs in freecharge site and my payment got deducted and the payment did not go through.

I am waiting for refund and many times i have called the customer care number..its always coming busy..

Please help...clll me at [protected] ..

waiting for the response from many days..why you are not refunding...pathetic website, , i will complain against you

Order id: fcva[protected]
This order id shown above its saying that its status is pending what to to its date 5th july 2016 time 9:56 am its more than 48 hours but they reply me all auto generatedmais for responding and its showing all the but what to do and not picking up the contact number they are reply me that its pending but if its failure we refund your amount but nothing single sms not recieved on my number and only one message is that your recharge is in process
Freecharge did not provide me the recharge transaction id with my service provider if they provide me transaction id i can ask my service provider for this transaction id status

Sir mene freecharge side se electricity bill pay kiya hai aaj uska discount nhi aya mene cuopan lagaya tha please detail check

Dear Sir/Madam,
I have transferred the wallet balance amount to Bank account from my freecharge account since 15 days as the freecharge.com wallet registered to yes bank, but the wallet balance amount not credited to transferred Bank account.I several times requested to freecharge.com care team, but the care team not responding my question & facing problem.Even care team has locked my account to access.

I paid my post paid bill yesterday(6-Jul-2016) (Order Id : FCFW[protected]) but yet status is displaying as pending and customer suport team confirmed that recharge is unsuccessful but yet i not get back my refund amount.

Dear sir,

I would like to inform you that today i added rs.7000/- in my freecharge wallet from credit card. my credit card was debited by freecharge but wallet money is not showing in my freecharge account. so you are requested to please check and help me. sms received from bank is attached for your reference. my account details are as follows:


Login id : [protected]@gmail.com

Dear team,

Freecharge website service is pathetic as today i had done an bill payment of 981 rs of mts postpaid datacard through freecharge web site.

Balance has been deducted from my credit card but payment still showing pending there is no contact details are mentioned on website of customer care.

Pathetic customer satisfaction from freecharge please help me out on this

Kindly refund my due amount which are successful but my bill amount still due and my bill order number - fcmw[protected].

So i kindly request to you that refund my due amount as soon as possible. otherwise i'll take further action which causes an unsatisfied action.

Contact details - [protected] (gopal gourisaria)
Email id - [protected]@gmail.com

On 03.07.2016 morning i did online recharge of amount rs 199 for my mobile through my debit card. amount is deducted from my account and i got a message from freecharge as stated below. recharge of rs.199 for (my mobile no.) (order id - fcvw[protected]) is in process. you will receive further update within 2 hrs. but still amount not received. after 5hrs i tried to call the customer care. but no one is responding from the below given numbers.
[protected], [protected], [protected] and [protected]

Then I got reply as given below

Complaint Status
[Jul 03, 2016] FreeCharge.in / Accelyst Solutions customer support has been notified about the posted complaint.

FreeCharge.in / Accelyst Solutions Customer Care's response, Jul 03, 2016
Dear Anush, Thank you for writing in! We understand that you have not received the benefits of the recharge. We regret for the inconvenience caused. As per our records the status for the recharge with transaction IDFCVW[protected] is 'under process' from the operator's end. The final status will be updated shortly. If you've used any promo code on this transaction, the benefits will be automatically processed once the recharge is successful. On an unlikely event of your recharge being unsuccessful the amount will be transferred to your FreeCharge Balance. We request you to wait for few hours for the recharge to be completed. We appreciate your patience & co-operation! Do write to us for any further queries. Happy FreeCharging, Customer Success Team


I rised the complain about freecharge as recharge amount not received. Then I got reply from freecharge as giving assurance that my problem will be solved soon. But it's already more then 36hrs over still no more feedback . ( recharge with transaction IDFCVW[protected] ) regarding that issue.

I have added money to my wallet i got message from my bank provider as i got my money deducted but i didnt got any money in my wallet and as soon as i have added money in the wallet page didnt load and got blank page after that no money in the wallet.
Please respond to it and get my money in the wallet
and please take care it wont get repeated again...