Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Hi,
On 6 june 2016 at around 7 p. M i did a recharge of inr 550/- through freecharge app. It was showing that recharge is succesful but the balance was not credited in my mobile no. So i contacted airtel customer care but he denied of any online recharge done on my airtel mobile no. The transaction id is fcva[protected]. I want you to look into the matter and to either refund my money or complete the recharge

I had an skype interview which is why i have recharged with 157 inr in freecharge. Money credited but recharge has not done. I checked with airtel. They told me that any recharge has not been done online.

Mobile number:[protected]
Transaction: fcvw[protected]

No body picks up it is not 24*7. Kindly take action on this company and refund my money back.

I am again recharging using paytm. Please refund my money.

Hi,
I would like to inform you i have 1 recharge in airtel number & i got a mail bye freecharge. Recharge is successfully amount-297 so i contact to airtel customer care number but he said recharge is not successfully so it's my details and plz resolve my problem. Trax id - fcva[protected]
Time - 10:47pm
Date - 5 june 2016


Regards
Haneef muhammad
[protected]

Yesterday at 5 pm I have done recharge for one of my airtel number, but amount is deducted from my account and recharge is not done till yet and also i have not received any refund amount in my Freecharge wallet .
In transaction history its showing (Recharge Succesfull)
but not received any receipt on my mail
When recharge is only not done, how they are saying that its successfull
Very disappointed
This was not expected from freecharge at all
i am expecting for refund amount

Order ID : FCVA[protected]

Date of recharge : June 5, 2016 sunday

timiming : 5.14 PM

Dear sir,
I had paid my bsnl landline bill through freecharge.In by net banking on 8.4.2016 (Rs.734) the same amount debited from my bank account but same was not submitted by you to bsnl by freecharge. I had already complaint 2 times on freecharge complaint board but they are asking of my debit card no for refund. Again i complaint on consumer board for refund. But i think free charger is not interest to give refund.
So. I request you please do needful.
Thanks
Haresh trivedi

Sir i use freecharge app for deposit my jvvnl electricity bill on 26 may 2016 so i paid 3119rs for it.but my bill did not deposit but from my credit card amount had been deducted so i want to quick action and i want my refund.for any information call me on [protected] i am sending my sbbj passbook entry photo and a photo of bill deposited by govt. thnx

Hlo sir yesterday evening i recharge my free charge account from mobile of rs 600 balance deducted in my sbi account but not added in free charge wallet please add the amount in fc or sbi accounts the transaction details is in us reference (Thank you for using your sbi debit card 519xx7228 for a purchase worth rs600 on pos [protected] at payu-www.payu.in txn# 661760.). Please add my money as early as possible

I have done recharge of rs 300/-rs with appling the code ucobank in which i gets (25% or max upto 50rs) in my wallets. But i have not received neither of them even after the code was showing me that its is been applied on it and before making this recharge by balance in the wallet was 111/-rs and after making recharge of 300/-then also my bal in the wallet is rs 111/- and my order no was order id: fcvw[protected]. And i have was the code...

Dear sir, i faced the two situation transactions amounts at www.freecharge.com website.
On 9th may2016 and 13th may2016 order number-FCVW[protected] on dated-09/05/2016 of Rs-291/- and(2)FCVW[protected] on dated-13/05/2016 of Rs-561/-i try to bsnl mobile recharge with the amount Rs-291/-and Rs-561/- at freecharge recharge website. At the time of tracsaction my recharge was done only of Rs-251/- and the amount was debited from my bank account of Rs-291-and of Rs-561/- and debited Rs-561/-from my bank account.but recharge not done by freecharge but showing sucessfully recharged.my money debited from my bank account Rs-561/-.So many times(Still now) i contact to freecharge customer care about refund amount Rs-40/-and Rs-561/-, total Rs-601/-but nobody cannot respond and refund my amount Rs-601/-...Pls verify and refund my entire amount Rs-601/- to my bank account.
.Recharge for your BSNL mobile number-[protected]
Amount: Rs- 601/-
bimlesh kumar
my contact number-[protected]

Sir i have done a recharge by freecharge app from my mob.of rs 248 of tata docomo and i applied promo code visa10 in which 10% cashback have to come in my freecharge wallet but i didnt got any amount of cashback even the visa code is successfully applied and i have not recieve any recharge confirmation message by freecharge. so pls resolve my problem thats very kind o[censored]

I have make fallowing payment to tata docomo bill on 28 payment FreeCharge
Payment successful
Voila! Payment Successful!
but payment is not paid to tata docomo
they are not free charge no phone support is available
free charge should pay our delay payment charges
Never use freecharge for bill payment


FreeCharge
Payment successful
Voila! Payment Successful!
28-May-2016
Dear Diet, thanks for your order.

Here is a snapshot of the transaction.

Docomo Postpaid-GSM [protected]
DOCOMO POSTPAID-GSM
card
₹1200

ORDER ID: FCMW[protected]

Don't use freecharge wast of time

I got a gift coupon from my company so i had different options for redeeming it and i chose freecharge vouchers, but when i tried shopping using freecharge go master card payment failed and i tried with freecharge wallet as they said freecharge wallet can be used in jabong but that too failed, when i complained the same to customer care via mail they replied in a very irresponsible way and whey i tweeted this i got a call from their representative and she said i cannot use freecharge go master card since i added fund using voucher but previously i had used freecharge go master card for booking movie tickets and when i asked why i am not able to use wallet she said you cannot use it in jabong, but even at the moment i post this complaint in the freecharge site they shows we can use wallet in jabong, and she tried to convince me by offering me 100rs freecharge credit but i didn't accept, i lost my 3000rs because of freecharge

Hello there,

Today i have made a payment, using my account registered on my phone number [protected], to torrent power to pay my electricity bill (Service no/customer no.[protected]. The transaction appears successful on freecharge but my bill hasn't been paid on torrent. What to do now?

Transaction no.:- fcei[protected].

Even their own app displays that my electricity bill of ₹1040 is not paid and asks to pay again.

This is not the service that i expected. This is the 3rd time i am having any inconvinience in your service.

I did a recharge from freecharge.In during april 2016.
Order id: fcvw[protected]
Recharged date:[protected]
Recharge amount : rs. 94.00

I did a 2g net pack of rs 94/- for 1gb data with 28 days validity.
After i make a recharge my account was debited but net pack was not activated.Instead of net pack, 79 mins talk time i got.

Why i dont get net pack. I further survey and found that in reliance communication website that net pack of 94 is not available instead of 94, rs 97 is available.

Now my complain is that i trusted freecharge.In website and their plans. They have not updated your website nor their plans. Being a regular customer of their website i trusted and i found cheated.

I have sent invoice and screen shot of freecharge website un-updated plans and reliance communication website plans and benefit message i received on my phone.

Freecharge have replied:
Once the transaction is successful from our end the authority to credit any talk time / validity or any promotional offer lies with your respective service provider.

Your service provider has charged us this amount and updated us that the recharge is successful.

We request you to kindly mark an email to your service provider with the operator transaction id and transaction details (Date, time and mobile number) with a cc of the email to [protected]@freecharge.In

Now my query is i did recharge from freecharge.In and now they are telling to fight with telecom operator. Why i would fight with them. Its there duty to fight with telecom operator as they are running the website. They are removing their responsilbilty. As i have paid freecharge why will i fight with telecom authority. And telecom authority website was update only freecharge website is not update that time.

Hope you will soon to resolve my problem. Awaiting for your quick response.

M mera account login nhi kar pa raha 10 dino se mane 10 baar mail kar liya hoga [protected]@freecharge.com pe par koi solution nhi hua. baar bar show kar raha h (somthing went wrong we are sory for that plz try again letter) or freecharge ka koi bhi custumer care ph pic nhi kar raha h. mera account snapdeal k satha syncronise tha vo bhi open nahi ho pa raha h .

I have done payment on wrong no. For my broadband connection. For the same I reach out first to Airtel and the responded that no. does not exist so we can not trace the debited amount. And they advised that talk to freecharge customer care they will trace the payment and reverse your amount.
So I tried so many time freecharge customer care no but no one picked up my call I emailed on [protected]@freecharge as well but are not responding satisfactory resolution.

In this situation no one is helping me.

Please help me with proper solution.
And sever my amount ASAP.

NOTE- I have provide all evidence which are required to trace the money now freecharge need to work on this issue seriously. Neither I need to take strict action.

Hello freecharge,

You guys acted so irresponsibly. the refund was initiated on 7th of May and still theres no trace of money. its not only an issue of money but also how carelessly you handle your customers. is this your corporate behaviour. not at all responsive. if this behaviour and response is maintained towards customers, you are gonna loose all your reliability and services. i am gonna seek legal action against such inconvenient behaviour. And do not again reply me with the same dialogue of action being taken. you are not supposed to keep my money hanging and me wasting my time again again on your worse service ever! just because of your such irresponsibility and unreliable service, you have lost the place with Paytm! better try to maintain your service and respect your customers need. no sense of business at all!
i suggest you to learn from PAYTM towards there customer services. they solve their users problem within 24 hrs of issue

refund details are :
Merchant order id [protected]
refund amount 786.71
aswin [protected]

Sir,
I tried to add money to wallet at freecharge for bill payment of Rs.2394 on 13th May 2016, but somehow the transaction failed, the money was debited from my account .I complainted to [protected]@freecharge.com - they replied that the refund would be done within 7 days .
I made 3 complaints till now and even now money is not refunded .They are not even giving me proper information that money will be refunded or not.
I hope that the money is refunded soon.PLEASE HELP!!!
Order id :OC-[protected][protected]
Date of order : 13-May-2016

Hi
I have added a bank account to my freecharge profile and i have transferred the freecharge money of my freecharge wallet to that bank account which i added
But the problem is instead of account number i have added my card number in bank account section but i have entered right ifsc code
So the money is transferred in wrong account which doesnt exists and i didnt get back my money to my freecharge wallet instead they are saying transaction is processed and now it is bank issue and their customer care number is useless and they dnt reply on [protected]@freecharge.in
My email id is: mushahid06.[protected]@gmail.com
Plz help me

Hai free charge... I could not able to login my account and my free charge wallet is having lot of money but i couldn't able to access it.. Showing some errors while login.. But my friends login are working fine..

I mailed [protected]@freecharge.com people, but that is completely useless they didn't helped me in any means.. I'm totally helpless now do some thing!

And, i tried to call customer care people those numbers are always damn busy! Really annoyed of your support and service.