Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Jul 04, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We regret to inform you that your transaction (order ID FCVA[protected]) was unsuccessful. We have refunded Rs.150 to your account as FreeCharge Balance against this order, which you can use for your next transaction with FreeCharge.

You can check the balance under the 'Freecharge Balance' tab in your account summary at https://account.freecharge.in/app/wallet/.

Appreciate your co-operation!

Please feel free to reach out to us at [protected]@freecharge.in for any further assistance.

Happy FreeCharging,
Customer Success Team

Jul 03, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Anush, Thank you for writing in! We understand that you have not received the benefits of the recharge. We regret for the inconvenience caused. As per our records the status for the recharge with transaction IDFCVW[protected] is 'under process' from the operator's end. The final status will be updated shortly. If you've used any promo code on this transaction, the benefits will be automatically processed once the recharge is successful. On an unlikely event of your recharge being unsuccessful the amount will be transferred to your FreeCharge Balance. We request you to wait for few hours for the recharge to be completed. We appreciate your patience & co-operation! Do write to us for any further queries. Happy FreeCharging, Customer Success Team

Jul 03, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Anush,

Thank you for writing in!

We understand that you have not received the benefits of the recharge.

We regret for the inconvenience caused.

As per our records the status for the recharge/bill payment with transaction ID FCVW[protected] is 'under process' from the operator's end. The final status will be updated shortly.

If you've used any promo code on this transaction, the benefits will be automatically processed once the recharge is successful. On an unlikely event of your recharge being unsuccessful the amount will be transferred to your FreeCharge Balance.

We request you to wait for few hours for the recharge to be completed.

We appreciate your patience & co-operation!

Do write to us for any further queries.

Happy FreeCharging,
Customer Success Team

Jul 02, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system. For security purpose we request you to write mail from your register email ID mentioning below details at [protected]@freecharge.com. In order for us to address your concern, kindly provide us the following details. 1.Email ID registered with FreeCharge 2.Register Number 4.Date of transaction 5. screen shot of message you have received We appreciate your co-operation. Do write to us with the mentioned details and we assure you to resolve the query at the earliest. Happy FreeCharging, Customer Success Team www.freecharge.com For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

Jul 01, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Swathi, Thank you for writing in! Please note the below mentioned concern has been responded on ticket raised to [protected]@freecharge.com (Ticket No:3907059). Regards, Customer support team

Jun 30, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Kapil, Thank you for writing in! We acknowledge you complaint and understand you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system. In order for us to address your concern, kindly write back to us on [protected]@freecharge.com with the following details. 1.Email ID registered with FreeCharge 2.Recharged Number 3.Order ID 4.Date of transaction 5.Recharge amount We appreciate your co-operation. Do write to us with the mentioned details and we assure you to resolve the query at the earliest. Happy FreeCharging, Customer Success Team

Jul 01, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Harshit,

Thank you for writing in!

We understand that you are concerned about the benefit not received for the offer 3FC on your recent transaction.

We regret for the inconvenience caused.

As per our records, you have used the promotional code for this offer against the order ID FCEA[protected], FCEW[protected]. This promotional code is valid twice per credit/debit card.

As you have already availed the offer benefits cash back is not processed for your transaction (Order ID FCEW[protected]).

We recommend you to read the Terms & Conditions of the offer.

Please feel free to reach out to us at [protected]@freecharge.com for any further assistance.

Happy FreeCharging,
Customer Success Team

Jun 30, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Sathish, Thank you for writing in! We have already esclated this issue to our internal team and they would shortly get in touch with you.Please feel free to reach us on [protected]@freecharge.com for any further assistance. We suggest you to please change your login credentials and do not share the same with anyone to avoide any further misuse of the account. Regards, Customer success team.

Jun 29, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Khushboo,

Thank you for writing in!

We regret for the inconvenience caused during your recent transaction with us (order ID FCEM[protected]).

As per our records the transaction was successful and the service provider has confirmed the same with the reference ID FRC[protected]. In case the payment is not updated in service provider portal, the payment will be updated in your next bill.

Alternatively, you can also contact the service provider to confirm the same by providing the reference ID FRC[protected].

Please feel free to reach out to us if you have any further queries.

Jun 26, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Ashish, Thank you for writing in! We understand that you have not received correct benefits using our app/site. We regret for the inconvenience caused. In order for us to address your concern as quickly as possible, we request you to kindly write us on [protected]@freecharge.com along with the screenshot of the operator message . Awaiting for your response! We appreciate your co-operation! Happy FreeCharging, Customer Success Team

Jun 25, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! We understand that you are worried about the deduction from your account for a utility bill payment that you had initiated. Utility bill payments generally gets updated on your account within 48 Hours from the time of transaction. Ideally you should be receiving a notification from the operator regarding the payment once it is updated in your account. As per our records, we can confirm that your transaction was processed successfully. Please find below the details of the transaction: Order ID: FCLA[protected] Transaction Amount: Rs. 862 Bill Payment Number: [protected] We would request you to recheck if the 'Account number' entered by you was correct. However, if you do not receive any notification from your service provider after 48 hours, please do not hesitate to get in touch with us. We regret for the delay. Happy FreeCharging, Customer Success Team

Jun 27, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction with the given mobile as it consist of only nine numbers. In order for us to address your concern, kindly provide us the following details. 1.Email ID registered with FreeCharge 2.Recharged Number 3.Order ID 4.Date of transaction 5.Recharge amount We appreciate your co-operation. Do write to us with the mentioned details to [protected]@freecharge.com and we assure you to resolve the query at the earliest. Happy FreeCharging, Customer Success Team www.freecharge.com

Jun 23, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! We regret for the inconvenience caused during your recent transaction with us (order ID FCLW[protected]). As per our records the transaction was successful and the service provider has confirmed the same with the reference ID FRC[protected]. In case the payment is not updated in service provider portal, the payment will be updated in your next bill. Alternatively, you can also contact the service provider to confirm the same by providing the reference ID FRC[protected]. Please feel free to reach out to us if you have any further queries. Happy FreeCharging, Customer Success Team www.freecharge.com For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

Jun 28, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Swati, Thank you for writing in! We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system. In order for us to address your concern, kindly provide us the following details. 1.Email ID registered with FreeCharge 2.Recharged Number 3.Order ID 4.Date of transaction 5.Recharge amount We appreciate your co-operation Do write to us with the mentioned details on [protected]@freecharge.com and we assure you to resolve the query at the earliest. Happy FreeCharging, Customer Success Team

Jun 23, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Nitin, Thank you for writing in! Please accept our sincere apologies for delay in response. We regret for the inconvenience caused during your recent transaction with us (order ID FCLW[protected]). As per our records the transaction was successful and the service provider has confirmed the same with the reference ID FRC[protected]. In case the payment is not updated in service provider portal, the payment will be updated in your next bill. Alternatively, you can also contact the service provider to confirm the same by providing the reference ID FRC[protected]. Please feel free to reach out to us on [protected]@freecharge.com and we will happy to assist you with the same. Happy FreeCharging, Customer Success Team www.freecharge.com