Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Reference number for this transaction is lysqk6uytga7mn0phxj9sg...
Ticket also raised on 14 july (6 days ago).. Ticket # 3987741..
Had tried to pay online payment of bill of rs. 689/- for mts blaze datacard... It did not go through...
Entered banking details and given on their partner company snapdeal...
My email address... [protected]@gmail.com
Contact no. [protected]/ [protected]..
Please do some thing...

Sir.. On 18july i try to recharge my no. [protected]. But after after whole process it failed. So im requesting either recharge my no. Or refund in account

I had around 1500 rs in my account and i didnt knew about their expiry policy.
Yesterday i found my balnce to be zero as all the money expired.
I was not even informed about it so that i could have utilised them.
Please help me get my money back.
Money was deducted one month ago.
I want my money back either as freecharge balance or transfer it to my bank.

I am continuously mailing freecharge.In but no reply from them after 3 days. This is regarding the issue that i was unable to login to my freecharge account. When i raise this issue i was told by customer care of freecharge that my account was locked and will be reactivate after providing id documents. I provide that documents to their team but still my account was in blocked stage and now even they are not reply to my mails.
I have...

I am continuously mailing freecharge.in but no reply from them after 3 days. this is regarding the issue that i was unable to login to my freecharge account. when i raise this issue i was told by customer care of freecharge that my account was locked and will be reactivate after providing id documents. i provide that documents to their team but still my account was in blocked stage and now even they are not reply to my mails.
I have 9900 rs in my wallet. i want my money back. now they are just new tickets every time but not working on it. tickets are ticket # 4002491, ticket # 3990173, # 3985397, # 3982378.
Raghavmehra. [protected]@gmail.com

I have done mobile recharge in freecharge website from my user id

[protected]@gmail.com on 12 july 2016. But the recharge is failures and freecharge company has debited rs.88 from my account.

The particular amount is not refunded yet.

Freecharde id: [protected]@gmail.com
Transaction id:fcvm[protected]

Sir, recently i found a message of transaction of 100 rupees from my freecharge account but i didn't create any account on freecharge. It seems like somebody use my mobile number and access it may be a fraud one so please take it seriously and delete this account which contain my number [protected]. And sir he recharged the number [protected] so please take a action and delete both account of [protected] and [protected].
Take a action on the number [protected] for fraud and access in my account.

My freecharge wallet was having rs. 50/-

Later on tried to add rs. 150/- to my wallet but it showed payment failed.

Then i tried again at 11.40 a. m. and payment was successful, i got confirmation at 11.42 by email
And also my atm sms at 11.44 saying 150 was deducted from accounts. freecharge new delhi

Then later again rs. 150/- was deducted from accounts. freecharge and i got sms from atm at 11.48
Therefore freecharge wallet should have rs. 350/-

My second time transaction is done unnecessarily from freecharge.

This is regarding the issue that i was unable to login to my freecharge account. When i raise this issue i was told by customer care of freecharge that my account was locked and will be reactivate after providing id documents. I provide that documents to their team but still my account was in blocked stage and now even they are not reply to my mails.
I have 5000 rs in my wallet. I want my money back. Now they are just new tickets every time but not working on it. Tickets are ticket # 3991063, ticket #3980838, incident 86481, incident 86618.
[protected]@gmail.com
[protected]

Sir gud evening my name ramesh kumar (rajesh) my freecharge id [protected]@gmail.com i have load my wallet on 5 jul 16 with 5000/- my total balance is 5050 /- when i try to login on 11 jul 16. i get a error massage that your account temporary blocked due to security reasons. i contact to customer care vai mail on same date. my ticket no #397584. and next day asked to submit documents and bank statement. i submitted all documents. but still i have not get any result please help me. my mail. i'd [protected]@gmail.com. my contact no [protected]

Hi m bill payment of my number but not credit in my number [protected] my register emai id [protected]@gmail.com and register mobile no [protected] my money deduted in my bank bt not credit reupess in my account. Plz check it and refuned my money in my same account.
Thanks regards.

Dear frecharge,
I am using another freecharge account which is "[protected]@gmail.com" so yesterday i had made an payment of rupees 4111/- in bsnl postpaid number [protected] and applied promo codes 15post and its was successfuly applied and yesterday it was showing the recharge transaction pending and today morning i checked it out and transaction was failed but my money had been deducted from my bank account and i dint got return back my money in my bank account and freecharge wallet is shows zero and recharge not done yet and dint even received the cashback! i am sending you screen shot so you can check it out and please help me out i am a poor fellow.

We have found a big fraud by freecharge team. Now in these days they are offering some cashback on adding money. This is my humble request to all of you that please stop using freecharge and their wallet. They are totally fraud.
I have loaded rs 5000 in freecharge wallet few days back. Freecharge team has disabled these user id’ and saying that this is due to their internal policy. Now they are not ready to reactivate these accounts. But only for formality purpose they are asking for different types of documents as id proof.
Friends, i am trying to activate my account from the last 15 days….. I have given at least 500 to 600 emails regarding this issue to freecharge…. But still problem has not resolved.
Friends, i have lost our 5000/- at freecharge scam.
This is request to you that please be aware and stop using freecharge…because you can also be one o[censored]s.
If anyone knows the way to recover our money …. Then please suggest. We will be very much thankful to you..
Ids which have disabled……

Dear freecharge,

Since i am a vintage holder and loyal customer of freecharge i request you to give coupon codes for discount coupons to existing and old customers also. i have observed that you offer lucrative offers to new customers only. lucrative offers to new customers will help u to increase customer base but neglecting existing clients would result in poor retention. since i have been using this app for more than two years through 2 numbers of mine, there is no instance of doing recharges of less than 2, 000. but i am not getting any discount code and hence thinking of shifting to another app.

Request you to do something that can retention us.


Thanking you


Yours faithfully

Devashish taylor

Following is my recharge details my payment is deducted from my bank account but i didnt get my recharge done yet.

My mobile number is: [protected]
Transaction on freecharge
Fcvw[protected], mon jul 11 2016, 11:59:01 pm

I recharge a dish tv vc no [protected] from your freecharge site but the recharge show pending why the status shows pending.
emailid registered with freecharge - avnish.[protected]@rediffmail.com
Recharge no-1
Order Id- FCDW[protected]
Date of Transaction[protected]
Recharge Amount- 365

I recharged my suntv direct with 160 rupees with freecharge account. But recharge failed and my balance deduct and did no refund in my account. My mobile no is [protected].

Dear team,

For refer ticket#3975305

I am your free charge customer and they allow me to add money in wallet through credit card without any restriction inr10000 with in a single month and same withdraw after blocking period which is 7 days.

If i using you this facility you just block my account. How it is fare at customer end.

My suggestion is for wallet that you have to take transaction charge for credit card and no charges for debit card. Through this you block all user which they using credit card anonymously.

Instead of taking suggestion block my freecharge account & amount and assist team demanding confidential data like bank statement, id proof etc. What your policy say you have to just go through. Either have to change policy or do customer as per your policy transaction. Its simple if you not allow me to add money how i will be able to do such activity. There is loop fall in your wallet and i am manipulating because you allow me do such things. Nothing wrong done i have because of your policy. I have read terms and condition of wallet.

It is not way of assisting. I have many time asked from your team that whats wrong with me instead of response they ask query like police.

Do follow such suggestion for future benefits and un-necessary mailing.

Hope you understand my concern and do favourable action on development team.

Thanks,

Anjani

Transaction i'd. fcda[protected]
My amount of 100 has been transacted but neither recharge to dth nor cash back is provided. it's showing pending. i want my money back as soon as possible
Order id. fcda[protected].
The transaction is done by sbi visa card through free charge app.
It's showing as transaction pending even after 12 hours.

User id. animax. [protected]@rediffmail.com

Transaction is to tata sky dth
Dth no.[protected]

Hello.. team
I am still facing the issue of account login. I'm not able to login to my wallet account for last 10 days. Why you guys are still not able to resolve the issue.
I am waiting for your response of my last complaint for last 3 days.
Your service is sucks, I have never faced this time of issue in past.
I have clear the catche and cookies and I am using the new device for last 10 days.
When I am going to login with the link you sent me-'https://account.freecharge.in/app/wallet/' I am getting this error.
Please find the attached screenshot for the error.
Kindly provide the proper resolution in your next mail. I am not satisfied with your service at all. And if my problem will not get resolve in next 48 hours I may file a case in consumer forum.
Thanks.