Verified Support
Jul 23, 2016
Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Afreen,
Thank you for writing in!
We regret the delay for your recent transaction.
As per our records the transaction (order ID FCVA[protected]) is successful, however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction.
The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.
In the meantime, we would request you to check and verify if the below transaction details are correct:
Recharged number:[protected]
Recharged amount and date:Rs.250 on 21-Jul-2016
Appreciate your patience & co-operation
Do write to us for any further queries.
