Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Jun 22, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! We understand that you are worried about the deduction from your account for a utility bill payment that you had initiated. Utility bill payments generally gets updated on your account within 48 Hours from the time of transaction. Ideally you should be receiving a notification from the operator regarding the payment once it is updated in your account. As per our records, we can confirm that your transaction was processed successfully. Please find below the details of the transaction: Order ID: FCLA[protected] Transaction Amount: Rs. 765 Bill Payment Number: [protected] We would request you to recheck if the 'Account number' entered by you was correct. However, if you do not receive any notification from your service provider after 48 hours, please feel free to contact us on [protected]@freecharge.com We regret for the delay. Happy FreeCharging, Customer Success Team www.freecharge.com

Jun 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Noreply, Thank you for writing in! We regret for the inconvenience caused during your recent transaction with us (order ID FCLI[protected] ). As per our records the transaction was successful and the service provider has confirmed the same with the reference ID FRC[protected] . In case the payment is not updated in service provider portal, the payment will be updated in your next bill. Alternatively, you can also contact the service provider to confirm the same by providing the reference ID FRC[protected] . Please feel free to reach out to us if you have any further queries. Happy FreeCharging, Customer Success Team www.freecharge.com For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

Jun 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Alina,

Thank you for writing in!

Please accept our sincere apologies for the unsuccessful transaction.

As per our records the transaction with the order ID FCVA[protected] was unsuccessful and we have refunded Rs. 110 to your FreeCharge balance. (https://account.freecharge.in/app/wallet/)

Further, we see that you have initiated refunded amount of Rs 106 to your bank account on .

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days.In case the refund does not reflect in your bank account within the above mentioned turnaround time, please send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

We have refunded Rs 4 to your account as FreeCharge Balance against this order, which you can use for your next transaction with FreeCharge.

You can check the balance under the 'Freecharge Balance' tab in your account summary at https://account.freecharge.in/app/wallet/.

We appreciate your patience & co-operation!

Please feel free to reach out to us if you have any further queries.

Happy FreeCharging,
Customer Success Team

Jun 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Alina, Thank you for writing in. We regret to inform you that your transaction (order ID :FCVA[protected]) was unsuccessful. We have refunded Rs.110 to your account as FreeCharge Balance against this order, which was withdrawn. The normal turnaround time for the amount withdrawal to reflect in your bank account is 5 to 7 business days. We request you to check the same after 5 to 7 business days from the date of withdrawal. Kindly note the reference number for this transaction is . You can use this for communication with the bank. We appreciate your patience. Please feel free to write to us at [protected]@freecharge.in for any further assistance. Happy FreeCharging, Customer Success Team

Jun 19, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Ashay, Thank you for writing in! We regret to know that you haven't received the recharge amount on your number. Recharge was successfully processed (order ID FCVA[protected]) . On rare occasions it may take some time before it reflects on your balance. In the meantime, please check and verify if the below details regarding your transaction are correct: We request you to wait for 24 of hours for the balance to reflect on your account. You can also check the updated status of your transaction at -https://www.freecharge.in/#!/transactions. Please reach out to us in case you do not receive the recharge after few hours and we will look into it immediately. Appreciate your patience. Happy FreeCharging, Customer Success Team www.freecharge.com For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

Jun 17, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Mohit, Thank you for writing in! We understand that you are concerned about the multiple payments that were initiated. Our records indicate that there were two payments that were received. The first payment was for Rs. 1000 and the second payment was for Rs. 1000. We have refunded the second payment of Rs. FCMA[protected] to your account as FreeCharge credits. This can be checked under the ‘credits’ tab in your account summary and you may utilize the same for any transaction in the future. We regret for the inconvenience caused. Appreciate your co-operation! Do write to us at [protected]@freecharge.com for any further assistance. Happy FreeCharging, Customer Success Team www.freecharge.com For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

Jun 14, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Punith, Thank you for writing in! We would be glad to assist you however, we are unable to trace your transaction details on our system. In order for us to address your concern, kindly provide us with the following details. 1.Email ID registered with FreeCharge 2.Recharged Number 3.Order ID 4.Date of transaction 5.Recharge amount Do write to us at [protected]@freecharge.com with these details. Happy FreeCharging, Customer Success Team

Jun 13, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! We understand that you are concerned about the cash back for your recent transaction (Order Id - FCEW[protected]). We regret for the inconvenience caused. As per our records the promo code was not applied when the transaction was initiated from your end. You can still use the promo code while initiating any future transaction provided it satisfies all the terms and conditions. Please follow the mentioned steps given below. Choose the category of recharge (Prepaid Mobile/DTH/Prepaid Data Card/Postpaid). Note: Some promo-codes are valid only on the FreeCharge mobile app. (Refer T&C for information on the same) Enter the Mobile number and choose if the number is prepaid or postpaid (If it is not selected automatically). Choose the operator (If it is not selected automatically) and Click on ‘view plan’ and choose your desired plan. Enter your email ID and Password. (If you don’t have an account with FreeCharge you can sign up for a new account. The registration takes less than 2 minutes. Alternatively, you can also use your Google+ or Facebook credentials to sign up with FreeCharge) Select "I have a freefund/promocode", enter the code & click on "Redeem Now". You will be shown a message indicating whether the code is applied successfully or not. Select the mode of payment (debit/credit/cash card/net banking) to proceed. Please feel free to reach out to us at [protected]@freecharge.com for any further assistance Happy FreeCharging, Customer Success Team

Jun 13, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! We would be glad to assist you however, we are unable to trace your transaction details on our system. In order for us to address your concern, kindly provide us with the following details. 1.Email ID registered with FreeCharge 2.Recharged Number 3.Order ID 4.Date of transaction 5.Recharge amount Do write to us at [protected]@freecharge.com with these details.

Jun 13, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! As per our records the recharge was processed on the number [protected] instead of . This is the reason for the recharge amount not reflecting on your account. The operator ID for this transaction is [protected]. We are validating this transaction with internal team. If you have any concern regarding please write back to us on [protected]@freecharge.com

Jun 13, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in! please accept our sincere apologies for delay in response.

We certainly understand your concern how frustrating it can be to deal with such an issue. However, we have already escalated your issue to our internal team and we will revert to you with the status within next 48 hours.

In the mean time if you have any other concern, we request you to kindly write us on .

Happy FreeCharging,
Customer Success Team

www.freecharge.com

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.