Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Hello freecharge

I can done a recharge of 159 rs of bsnl ([protected]) on 17 may 2016. My email id of freecharge account is [protected]@gmail.com. Payment of 159 rs is deducted from my canara bank account. Card number is [protected]. Expire date of card is 11/2023. Transaction get failed but i can not received that refund of 159 rs in my wallet or my canara account. Please have a look and resolve this issue as soon as possible. Otherwise no one can recharge with freecharge.In i[censored] break trust of your customers and i also want to know your customer care number. I can try from last few days but there ius no any response on customer care. Please resolve this issue asap and refund my 159 rs.

Dear sir,

I had recharge a reliance cdma mobile no.[protected] transaction id :-fcvw[protected] but its shows pending in our transaction status and the amount is already deduct from my account, then i had mailed to customer care department of free charge regarding this issue but they are not responding and not refund my money, i highly disappoint from free charge team.
O plz help me out in this issue.

Recharged on may 18th at 6.20 PM for Bsnl no for rs.155. after the amount get detected, my recharge is pending, after an min ago, i get a text message that " Your your order is in process, will update in 2 hrs". but till now my transaction is still pending. please make necessary action and kindly return the amount or complete the transaction

Order id : FCVW[protected]

Paid rs.499 for 2gb 3g data 56 days validity and talktime 270 as recommended plan by app and after payment received rs.401 talktime, 2gb 2g data... This is not the service for which i have opted... After complaining company accepted their mistake and refunded cashback rs.100 which ultimately to be used in freecharge only so indirectly keeping my hard earned money in their pockets and forcing me to use 2g service instead of 3g even though i made full payment for 3g... Totally conned...!!!

Sir,
My email id is [protected]@gmail.com
Electric bill indore
Transaction on freecharge
Fcew[protected],
Sat may 14 2016, 11:52:51 am
Bill ammount -2223
Transaction
[protected]
Mpwz indore,

I didnot received coupon payement elec15
Please help me
I hope so you will resolve our problem very soon
I want action soon as possible.
Tomorrow i want money back

My transaction against Order ID: FCMA[protected] promo code mb10 cash back nahi mila or bill payment bhi nahi hu he Recharged number:[protected]
Recharged amount and date: 12-May-2016 4:15 PM rs 1387
Operator ID:[protected] mera payment mere account me se dabit ho gaya he muje mera payment mere account me vapice dila de me ne freecharge me 3-4 bar complen ki he par koi fayda nahi hua

Hi there, Iam unable to put net pack on my Airtel phone, this is the second time Iam trying to recharge via free-charge, it worked fine on Jan 17th, however it is giving me an error message while doing the same this time.

Error:"you have entered invalid denomination please enter a valid denomination"

I double checked, however couldn't figure out the problem.Please help!

Dear sir
We had paid bescom bill of rs 1005 for the month of april on 8.4.2016 thru freecharge app. When contacted by bescom they confirm that not received the bill amount. When i contacted freecharge customer care, they replied as follows
We have got this checked with the service provider and they have confirmed that this transaction has been successfully processed against the ref id frc[protected].
But so far, the transaction has not reflected in my electricity bill.
However, to avoid late payment penalty, i have paid my bill at bengaluru one center. But, due to the negligence of both freecharge, im at loss of rs 1005 because my bill had gone up to rs 2448.
We request you to arrange for refund of rs 1005 from freecharge who did not remit the bill to service provider (Bescom)

Hi
This is to inform you that I am unable to make bill payment through my freecharge wallet as I have tried it many times every time the status is pending which I don't know why.
I have also raised a complaint before but no solution is done for that ticket no. for that complaint is # 3730421.
I have also called to customer care but no one pick up the phone there so solve my issue as soon as possible or tell me why I am unable to make that payment.
Or transfer my freecharge wallet amount to my bank account.
Registered ID is singh.rvs.[protected]@gmail.com
concern this on priority.

Tried to recharge airtel digital tv(acc id no.[protected]) last night from an icici bank account (acc no. XXXXXXXX8249 ) using freecharge mobile app on my android phone.
My freecharge user name is Mahesh (registered email id:[protected]@gmail.com).
The amount was debited from the account but recharge wasn't successful.
Do I need to visit the bank regarding refund of my amount.
What is the estimated time required for the amount to be refunded back into my account?

I have done recharge on 13th may 2016 on my Account [protected], but amount recharge amount not succeed but Transaction amount has deducted in my SBI account.. So far no update has received from free charge, i have done this on emergency purpose but it not succeed.. Recharged Mobile No: [protected]. reference id from freecharge account - FCVW[protected]..

The following transaction (As per free charge - full talk time - top up of rs. 222/-) was not credited in my mobile no. [protected].

While contact airtel they reply as
"as per your telephonic discussion with the undersigned dated 10th may 2016, this is to apprise you that post receipt of your complaint we have validated our records and established that we have not received any credit against the recharge initiated on 6th may 2016. We request you to kindly follow the same with respective source from which you did the recharge.".

Finally free charge says as "dear mohan, thank you for your patience.
Please accept our sincere apologies for the inconvenience you had to go through, on your recent transaction with us (Order id fcvm[protected]). We have got this rechecked with the service provider and they have confirmed that this transaction has been successfully processed against the account number [protected] and operator transaction id for the same is [protected]".

Hence, kindly help in this regard.

This is to remind you that i am fresh user of freecharge account &my id [protected]@yahoo.com. As a new user i used promo code new 75 for recharge of idea 3g prepaid of rupees 449 on date 05.05.2016 via order id is fcvm[protected]. Your promo code mention that 75% cash back for first time transaction of rs 50 or more, that means my cash back should be rs.336 instead of received cash back of rs 50. Please clarify at the earliest. I have not received your reply so far hence sending it again. But free charge are denying the claim showing t&c rule of min transaction of rs 50& max cash back of rs. 50. If it is so then it should display in bold in vicinity of promo code & not on fugitive page. Free charge is cheating the customer using such fake advertisement.

Rahul ajgaonkar
[protected]

Dear sir

I have recharge of my airtel prepaid no:[protected] my payment is deducted from my account but my recharge not completed... Please pay back my cash.. My recharge amount is 25/-... & also balance is cut in wallet.

How much day it will get to recharge or refund??
My email id is [protected]@gmail.com
Mobile number:[protected]


Regards

Raval priya

Dear Sir,

This is Francis Arockia i am using free charge account to top up and bill pay purpose, after successful recharge using free charge, it will give some offer for the customer regarding that few days ago i got a mail about free charge promo code when i try to use the promo code it says that the promo code was expired. But the due date of the promo code validity is not over yet. so check the problem

Hi, i have paid my electricity bill amount 2755 on
This tuesday on 10 may.. But. Now check that my electricity bill is not paid... But balance is deducted from my bank account.. Plz solve my problem.. My transaction id
Fcea[protected]
Plz solve this problem..
Moreover, i got instant meaaage of in which i they told me that bill payment will be take 1or 2days. And time is over but the results is zero.. So plz help me.

Hi i m in big trouble plz help me
I bymistakely have withdrawn 499rs freecharge amount to my stored cards which is now blocked
The money got deducted from freecharge account but my bank balance is not updated it remains the same and even after 48 hours i didnt get my freecharge amount back in my freecharge account
They are not even replying i have mailed on [protected]@freecharge.in
They are not also responding to the tollfree number
Please resolve my query asap
My gmail id is
mushahid06.[protected]@gmail.com

I had done a recharge of rs.78 to bsnl [protected]. But due to some reason it was done. I have a recieved a refund sms but did not recieve a refund till now.
My order is is fcvm[protected].
Register id [protected]@gmail.com
Register phone [protected]. I am extremely disappointed with freecharge. They have to refund my money. Or i will do another things. Please help me in this condition, i will extremely helpful to you.

Dear team,

I paid the money via freecharge payment gateway mode to jabong against the order id no. # [protected] worth rs. 1125 on dated 25.04.2016 vide freecharge transaction id k6971hb9my94ml_[protected]_1
I) jaipur kurti amounting to rs. 529.20
Ii) chhipaprints kurti amounting to rs. 595.35
The above products are returned to jabong by me due to size issue and the refund is also initiated by jabong to freecharge amounting to rs 1125 on dated 02.05.2016.

Further, all though i received the credit in the fc wallet worth rs. 225 in form of cash back and rs.304.20 in form of txn reversed by freecharge thereby refund received of product (I) i. E jaipur kurti amounting to rs. 529.20 (225+304.20) is received.
Further the ii) product chhipaprints kurti amounting to rs. 595.35 is not refunded by freecharge.

Kindly look into the matter and do the needful at the earliest.

Warm regards
Arpit jain
[protected]

I was adding rs 2500/- in my freecharge wallet on 4th april 2016, through internet banking. My money was deducted immediately but transaction was showing as failed in freecharge. I contacted my bank they told me that money has gone to freecharge and now it can not be refunded back to bank. Since that day i. E since around 23 days i am sending mails to freecharge and requesting them to update my freecharge wallet but no positive feedback has been given by them. They are just replying that their internal team is working upon it and they will update me soon. This fraud company is not updating my wallet and my 2500/ rs have been lying blocked with them. Now since 6 days they have stopped replying me at all and i am very upset with the same. Kindly take necessary action and recover my money back from this cheating recharge site. Details of transactions are as under:

Payment id 87638288

Payeed id[protected]

Amount rs 2500

Bank idbi new delhi branch