Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Aug 02, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing to us! We totally understand your concern. We would like to inform you that the amount of Rs.50 is utilized against the transaction order id(FCVA[protected]XXXX.) on 28-Jul-2016. Hope this information is helpful. We appreciate your patience & support. Do write us for further queries at care @freecharge.com. " We are committed to give the best of our services, shortly you would receive a survey mail, please spare a few minutes to rate us and give your feedback to help us improve". Happy FreeCharging, Customer Success Team www.freecharge.com P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Aug 02, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system.

In order for us to address your concern, kindly provide us the following details.

1.Email ID registered with FreeCharge
2.Recharged Number
3.Order ID
4.Date of transaction
5.Recharge amount

We appreciate your co-operation.

Do write to us with the mentioned details and we assure you to resolve the query at the earliest.


Happy FreeCharging,
Customer Success Team

www.freecharge.com

P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Jul 29, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing in!

We understand that you are unable to use your FreeCharge Go card at "Merchant Name". We regret for the inconvenience caused.

Transactions through FreeCharge Go card for this merchant are not enabled currently. We request you to use an alternate payment mode to continue with the transaction.

We shall keep you posted once the FreeCharge Go card is enabled for transactions on "Paytm"

We appreciate your co-operation!

Do write to us for any other queries at [protected]@freecharge.in.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

Jul 26, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Ananthakumar, Thank you for writing in! We understand that you have not received a confirmation for your recent transaction for a transaction with FreeCharge. We deeply regret for the inconvenience caused. This transaction (order ID FCVA[protected]) is under process. Unfortunately, we are unable to speed up the process since this is done at the operator’s end. It might take 1-2 days to have this resolved. We are working closely with the operators to minimize such delays. In an unlikely event of a failed transaction the money will be refunded to your FreeCharge credit. Kindly verify if the below mentioned transaction details are accurate. Recharge number: [protected] Recharge Amount and date: Rs. 78, < 24-Jul-2016> We appreciate your patience & co-operation. You can get in touch with us in the next 24 hours to get an update. Happy FreeCharging, Customer Success Team www.freecharge.com P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Jul 25, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Rajesh, Thank you for writing in! We understand that you are worried about the deduction from your account for a recharge that you had initiated. We regret that the recharge was not processed as the transaction was unsuccessful for the order ID FCVA[protected]. If the payment has been deducted from your bank but has not been forwarded to the payment gateway or FreeCharge then the amount is automatically refunded to your bank account within 5 to 7 business days. We request you to contact your bank customer support and quote these numbers (PG ID CCADG1OUN669 PG CCA) to know further about the status of the transaction. Please remember that you will have to call bank customer support and not visit the branch for this update. Some nationalized banks may take more time than conventional time to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. They will see a pending refund and will follow the path back to our payment gateway to locate the refund. We appreciate your patience & co-operation. Happy FreeCharging, Customer Success Team www.freecharge.com P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone.

Jul 23, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We understand that you have not received the benefits of the recharge.

We regret for the inconvenience caused.

As per our records the status for the recharge/bill payment with transaction ID FCVA[protected]is 'under process' from the operator's end. The final status will be updated shortly.

If you've used any promo code on this transaction, the benefits will be automatically processed once the recharge is successful. On an unlikely event of your recharge being unsuccessful the amount will be transferred to your FreeCharge Balance.

We request you to wait for few hours for the recharge to be completed.

Jul 23, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Afreen,

Thank you for writing in!

We regret the delay for your recent transaction.

As per our records the transaction (order ID FCVA[protected]) is successful, however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction.

The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

In the meantime, we would request you to check and verify if the below transaction details are correct:

Recharged number:[protected]
Recharged amount and date:Rs.250 on 21-Jul-2016

Appreciate your patience & co-operation

Do write to us for any further queries.

Jul 23, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing in!

We understand that you are worried about the deduction from your account for a recharge that you had initiated.

We regret that the recharge was not processed as the transaction was unsuccessful for the order ID FCMA[protected].

If the payment has been deducted from your bank but has not been forwarded to the payment gateway or FreeCharge then the amount is automatically refunded to your bank account within 5 to 7 business days.

We request you to contact your bank customer support and quote these numbers (PG ID GSMP[protected] PG bdk) to know further about the status of the transaction. Please remember that you will have to call bank customer support and not visit the branch for this update.

Some nationalized banks may take more time than conventional time to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'.

They will see a pending refund and will follow the path back to our payment gateway to locate the refund.

We appreciate your patience & co-operation.