Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

"Hey Ashish, did they credit your recharge? Last week I faced a similar issue when I recharged my phone using an app and the app gave me a notification saying recharged successfully. My money was deducted but the recharge wasn’t credited to my phone's account. If there is anyway you are able to retrieve the money you spent on the recharge, do let me know.
I have switched on to a different app these days. You can also try it. It’s called Bill Bachao. This app is working well for me. In the past 2 months at least, I haven’t faced any transaction decline issues. This one also tracks your data, calls, and texts. Based on your usage it will show the three best recharge plans for you. You can select any as per your wish. The app also shows you how much you save with each plan."get this app here - http://bit.ly/ormbb

Hi Ashish. I empathize with you. It is not about the amount; it is about standing by one's word. If your issue is not resolved even after repeated requests, it’s about time you switch to a more reliable mobile recharge app. Try Billbachao for a few days. This app enables you to track your recharge status from time to time. Enter the relevant details, such as Transaction ID and mobile number, on the Contact Us page to obtain the necessary data. The customer care team of Billbachao is extremely helpful. Billbachao sticks to its turnaround time of 7 business days, when it comes to processing refund requests. In addition, you can track your app-wise data consumption as well as the signal strength of your network and other users' ratings for your operator. You can rate your current operator using Billbachao to put your message across. Billbachao provides a detailed break-up of data consumed over Wi-Fi and mobile network. Requesting mobile number portability is a hassle-free process with Billbachao. Activate or deactivate value added services in a jiffy. If you are disturbed by mass calls or messages from your operator, you can activate Do-Not-Disturb. Rise above your current situation. Download Billbachao now! you can download this app here - http://bit.ly/ormbb

Hi,
I have make bill payment of Vodafone while applying the coupon FH50, the bill payment was successful however I didn't get cahsback as I got promotional text on my cellphone. my register id is [protected]@gmail.com. 50+50 cash back not credited by freecharge was it making customer fool? Please do the needful. Thank you

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and regards,
Customer Care,
Tata Docomo.

Respected,
Sir/ Madam

This is my Order ID- FCVW[protected] . but is was not successfully my mobile recharge.

please do the needful.


thanks & Regards
Shailesh Burte

I was do 250 rs recharge dish tv and use promo code fc5 and promocode successful but after recharge cash back not come

Dear Dhanashri.dbfree,

As per the telephonic conversation on your number, you have expressed dissatisfaction towards network connectivity. We regret for the inconvenience caused to you. In this regards, we would like to inform you that we have registered your concern with the docket number[protected] and the resolution time for the same will be soon.

Regards,
Customer Care
Tata Docomo

Freecharge.in / Accelyst Solutions — Repund money againest Your paOrder id : FCDW160512381830158yment for this transaction faile

[protected]
Dish Tv, ALL

Rs. 172
Recharged on Desktop Website

Your paOrder id : FCDW[protected]yment for this transaction faile

Below are the details of Order id and transactions
please give me status of that and also cash back of Rs. 40/-

last teansaction detail
- Order id : FCMW[protected] Rs. 100
-Order id : FCMW[protected] Rs. 100

Hi tried recharging my account today phone no: +91 [protected]
user id [protected]@gmail.com

via visa credit card the money has beend deducted but no recharge has been done by them

also they dont have any telephone number listed on their website to contact for customer support

regards

dharmvir vashist

Free charge is pathetic. They always cheat on their users. Awful company.

Poor service

Your a/c 00028255 is debited Rs 200 on[protected] A/c balance is Rs 350232.07 Info: INB/[protected]/PAYU.IN/freecharge

Company have debited 6000 from my account and not refunded it nor have paid my airtel bill

My account debited but my number not recharged with debited amount very poor service of freecharge

Recharge sucessful but customer did not get benefits why tell me please

I faced a similar problem when I recharged my phone using the freecharge app. After a recommendation from a friend, I have started using the Bill Bachao app that is very reliable. I havent faced any such problem till date. You can get this app here- http://bit.ly/ormbb

Not recharged

Yesterday I recharged idea number [protected] of amount Rs179. payment was successful but recharge not done.plz solve my problem.

Re fund not come to my wallet

I recharge my Sir mobile and father mobile but that recharge failed but that money not come to my freecharge wallet so please solve my problem

amount debited but not yet recharged

On 15/2/2015 i recharged rate cutter pack of rs 63 with thE ORDER ID FCVA[protected] my money has been debited but i didn't get the recharge yet pls do the needful

Block my id and amount

My register emai id is [protected]@gmail.com i am not open my acount and my acout bal is 8990 how to use my acount balance..

Mobile phone operators and recharge portals should ensure that the end customer is insulated from technical glitches. What is more frustrating than not getting a refund? Waiting for a refund. During a recharge, the communication link between the recharge portal (Freecharge in the present case) and the bank snaps, leaving no proof of recharge. A slow customer care team is the last thing you want in such cases. Don’t you think it’s time to switch to, or at least try, a better option. Download the Billbachao app on your smartphone from Google Play Store. You will notice your woes disappear in a jiffy. Billbachao processes refund requests within 7 business days, as per the industry norm. Billbachao helps activate or deactivate value added services in a single tap. You can track your app-wise data consumption details, which helps you control your data spends. As you can set data consumption caps on your usage, you get alerts when you reach the set data limit. Billbachao provides you with a detailed break-up of calls as well as data consumed on Wi-Fi and mobile network. You can recharge for your friends in the same transaction and get complete consumption details through email. I suggest you download Billbachao as soon as possible. you can download this app here - http://bit.ly/ormbb

It has been 2 days since i made a transaction of rs 200.i made it on 23-3-16 and its 25th already still my status is in pending state. so either make the recharge or please cancel my transaction and refund my money.
Order id : FCVW[protected]

Sir I didn't get recharge on [protected] (reliance) my my transaction id FCVA[protected] is sir plz help me out sir plz as soon as possible ... help me bcz I complained this near about 6 time so plz

I am trRying many time open my aacount but account is not open

Order ID : FCVW[protected] Date : 19-Feb-2016

Payment not received

Yesterday I had recharged a videocon dth but till now dth not recharge. But now when i check transaction status that show Transaction Pending. And they did not response neither my email nor my phone call regarding recharge not done. And they are did not refund my cash.

how to use my credits in freecharge through laptop

i dont know how to use or select my credits in my computer please send me the option

Cashback problem i don't got a cashback of 50rs

Sir, I was recharge a number and I am a new user but I don't got a cashback 50rupee

Till now. I haven't get any solution.

Dear sir

I got my recharge done on 02.05.2016 BY Freecharge the amount was deducted from my bank a/c but recharge not given kindly resolve the issues
order id FCVW[protected]

Maine apna dth distv tv freecharge ke jarye ki lekin nahi hua.

Hi
I have recharge 89 your app but not recarge my number please recharge my number
my order id FCVM[protected]

I tranfered the money to my bank account which was unsuccessfull.refund my money

Recharge not done. Still balance not got in my wallet. My transaction id FCVA[protected]. Almost 24 hours passed.

"@Amalendu This FreeCharge app does seem to delay recharges occasionally, because I too have experienced it. First I would raise a query with the service provider customer care, and then with FreeCharge. And with neither of them you would get a timely reply. But this is just my experience.

What I would suggest is to try out different apps and see which one suits the best. I have been using this app called Bill Bachao, and I find it very convenient to use, at least when compared with apps like FreeCharge. With Bill Bachao, I am able to use the best plan based on my usage. It has helped me identify better data plans over time. I also like their other features like my best network, which lets me see which carrier has the strongest signal."get this app here http://bit.ly/ormbb

I can't pay online payment using rupay credit card

see it

I have recharge a idea number RS 90.BUT the recharge are not successful & my recharge value are not refund.so i hope my RS 90 are back quickly.

My money Rs 100 has been debited from bank account on 20th march for purchase worth Rs100 on POS 70012186 at WWW ACCOUNT FREECHARGE GURGAON IN txn#[protected]but i cannot see in my account till today. I want to get my money to my freecharge account,

I can't pay online payment using rupay credit card

I paid my electricity bill payment but my cashback is not received

Order ID: FCVM[protected] Transaction on 31/12/2015, amount was deducted but not recharged

Recharge150+150+150₹ on [protected] but recharges not successful please solve my problem

Please give me a 66 rs

i have confirmed from the airtel customer service they say they can not tell anything about 3rd party issue..n they can not see any recharge done on the no.. whereas these freecharge people neither refund my money nor does the recharge

Dear Sir
I will Bsnl landline Payment paid in freecharge 1747 Rs but My Payment Success but transaction is Complete 72 Hour Long Time taking. Please My Amount Refund My Bank Account And I Will payment Other Web Or Bsnl Office.
Order id : FCLA[protected]
Bill Amount Rs. 1747.00
Payment Date:[protected]

Account debited 66 rs but no mobile recharge and 66 rs deducted my account

I do recharge on 31 dec 2015 of 47 on telenor no [protected] but still is not done

Yesterday i did a recharge through Freecharge.in .Amount has debited from my bank account but recharge not done till time.

Order id : FCVW[protected]

Your payment for this transaction failed

I have rechargded videocon d2h of rupees 254 but recharge not done refund my account please

Payment was done bt reacharge was nit done till now..ordr id FCVM[protected]

Order Id: FCVW[protected]
Recharged Date:[protected]
Recharged No.: +91 [protected]

Shubhendu kumar,
Email-subhenduraz4586. [protected]@gmail. com

Didnt receive the amount

I have amount in my credits 114 and i have recharged with 35 to my no. [protected] amount has been deducted from my credits and the amount has not been Received

not recharge 30 rs. and cut my balance in account

not recharge 30 rs. two times and cut my balance in account. plz show my mobile no.

wrong recharge is done.

I have done a recharge but unfortunately it goes wrong .so i want to revert back that recharge . FCVA[protected]

RECHARGE NOT RECEIVED BUT AMOUNT NOT DEDUCTED

Hii, I have recharged my mobile but i did not get recharge .My money got deducted...i want the immediate response...Freecharge customer care is not responding well.Its the most worst customer support ever...