Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I purchased Apple earphones on Snapdeal. Unsatisfied with the product, I exchanged the product and asked for full refund. Snapdeal had transferred amount (transaction id: [protected]) on April 3rd. I checked in my freecharge account and there was an amount of 1589 exactly the worth of product I purchased. I was asked to enter bank details in order to move money from freecharge to my bank account. After entering proper details, the company had asked to wait for 5-7 business days to transfer the amount. Even after the promised date, the refunded amount didn't reflect in my account. I had written to Freecharge about the issue and they were like "Our customer care representative will get in touch with you as early as possible." This had happened to me many times. So, please someone out there looks into this issue seriously and resolve this issue as soon as possible. Also, take charges against these type of cases and enact strict punishment to companies like these so that these kind of incidents won't happen in near future.

I have done a transaction for the bsnl postpaid mobile bill payment of rs 160, on www.freecharge.in, amount has been deducted from my account but bill has not been paid yet.
I have mailed so many times but they dont reply they have said just once that it has been refunded but it has not been refunded yet.
Order id is fcmi[protected]
Date of transaction is 11/04/2016

This is regarding eb bill payment for rs: 348 from the freecharge on 10 feb 2016. I am able to see the transaction from free charge has success and i got the invoice also. But when i received the next bill with arrears of previous month bill and i come to know that there is some cheating happened for the eb bill payment. When i am sent a mail to them and they were saying the transaction is not success from the freecharge. But how do i can receive the invoice for the payment. Later i checked with the bank and no better clarification for my money where it went. At last finally we customers are cheated. I knew there is no resolution will be given for this from freecharge. But i wanted to make awareness to the people beware of the payment. This site may applicable only for just recharge. Not for other payments, if we do and definitely customers are the losers.

Dear sir/madam,

Freecharge.In failed to pay to bsnl lanad line on 25-march under order id: fclw[protected] but they have confirmed that my bill payment is successful using freecharge against this bill payment id:frc[protected].
I have contacted them since then and they were just fooling me by saying they will repay the amount when this will be checked by their internal team. Today is 20-april; and they stopped communicating me now.
I requested them quite a time to let me know their escalation process; however, they have told me only the email id for contacting them.
I saw their advertisement in television and believed them as genuine and did the transaction; and now they are not returning the money rs 1107; even though they failed to pay it to my bsnl land line account. It is almost 25 days from when i did the transaction.
Could you please help me here.

I have paid the reliance energy payment (Account no[protected] feb-16 online through free charge app on 25 march -16 transaction id ft[protected].
Wen i received mar-16 electricity bill i came to that the payment was not done from free charge end. I got the fine also for not paying the bill.

Neither i have received a notification for freecharge nor my amount was refunded back to my bank account.

When i contacted reliance energy, i came to know that payment is not received.

Kindly refund my money.

Dear sir/ madam
I have completed my transaction of mobile recharge through freecharge on 16th april 2016. My balance is deducted from sbi account but recharge is not received till today and i didn't got my money back.

Transaction amount: rs. 20/-
Order id : fcmw[protected]
Bank transaction no. Ccadd2idn462ig0bvdiys0

Transaction amount: rs. 50/-
Order id : fcvw[protected]
Bank transaction no.Ccadd2idn202ig0bvdhsc3

Kindly refund my amount as soon as possible.


Regards
Rajashree ghegad

I did a recharge of 50 rupees from the balance in my freecharge account on 18 april. Even after 24 hours the balance in my mobile number has not got added. Freecharge had debuted 50 rupees from my freecharge account. There was an offer of 50 rupees cashback on this transaction. That is also not reflecting in my freecharge account. I sent an email to frecharge customer care yesterday. No answer received on that email except a ticket number 3536783. More than 24 hours passed. No movement in complaint resolution. No one is answering the phone also. Have been trying to reach them incessantly. Please ...Either cancel the trabdactiob and refund my money to freecharge ac or process the needful.

My earlier complaint of 15th apr 2016 stands unresoved. Hence i am posting again the complaint

"dkvrao on apr 15, 2016

I am dkvrao and on 10th march 2016, my freecharge wallet balance was stood at rs. 1399/- and rs. 30 was added bringing the balance to rs. 1429/- on 4th april 2016, i tried to withdraw the balance as per extent provisions but it failed for reasons known the concerned and my wallet balance was reduced to “0.00”(Zero). On 9th april 2016 i mailed to [protected]@freecharge.In about non-refund of rs. 1429/- after waiting for 5 days and was given ticket no. 3469476 and followed up every day only to get ticket numbers 3477671, 3499397 and 3512206 without any refund nor proper reply. Please help me to get my rs. 1429/- back

Dkvrao"

Sir/madam
i have paid my electricity bill of Rs 1540 on 12th april 2016, but even after 6 days my electricity bill is not updated yet i have mailed you atleast 4-5 times but there is no proper response from you except computer generated mail, so either resolve my problem or refund my money
account id - vatsal.[protected]@yahoo.com
transaction id - FCEA[protected]

Hello sr...
My name is shivraj and my mail id is [protected]@gmail.com
Maine[protected] ko freecharge se wallet me money load kr raha tha 200rs bank se debit ho gye lekin wallet me add nhi hue or maine kyi mail kiye lekin koi solution nhi mila jis se main satisfied nhi hu ...or aisi service kis kam ki jis se koi satisfied he na ho...agr mujhe koi solution nhi mila to m is app ko kbhi bhi use nhi kruga...thats my final decision...

I performed my transaction FCVW[protected] on 16 april 2016 for rs. 205 and still it isnt completed(showing PENDING).i mailed on [protected]@freecharge.in 8-9 times and every time i just get a mail issuing me a ticket no. for my problem but still its not been resolved.i requset you to fix the problem asap because its almost more than 20 hours past i performed my transaction.

I performed my transaction on 14 april 2016 for rs. 75 and still it isnt completed(Showing pending).I mailed on [protected]@freecharge.In 4-5 times and every time i just get a mail issuing me a ticket no. For my problem but still its not been resolved.I requset you to fix the problem asap because its almost more than 72 hours past i performed my transaction.

Order id:id:fcva[protected]

Sir, I made a payment using freecharge of Rs.1030 on 29th March but the transaction got failed and the money got cut from my freecharge account. Ii m writing to freecharge from last 15 days for refunding the amount but they are not giving any proper response. Instead they say that their agent will contact me but no one contacted me. And they said that, your refund is initiated but it was not. They are just fooling me.
Transaction ID-
8kzhmlu6CEbjsd_CCADC1AAA162_1

My msedc bill is not paid but debit my amount in my account
My id [protected]@gmail.com
Thank you!!! For using www.freecharge.in

Payment receiptfreecharge.In - recharge made free
Order id: fcew[protected]
Payment date:[protected]
Account number:[protected]
S.No particular amount
1. Bill amount rs. 1290.0
2. Coupon charges rs. 0.0
Total amount rs. 1290.0

Order id:fcea[protected]
Customer no:2165806

Order id : fcea[protected]
Customer no:2227722

I paid this two bills on 13 april 2016 also the amount of 680 and 740 rs deducted from my bank account, i receive the mail of confirmation from freecharge about successful transaction, but untill now my bill is showing not paid on torrent power site.
Now say what can i do to take refund of my money .
I was mailing many time on [protected]@freecharge.In but they dont responce it.
Pls do something fast

On 15/04/2016 i had made a recharge of rs.825 on videocon d2h at around 11:30 am money was deducted from my account but recharge is not done.I had also mailed this issue at [protected]@freecharge.com so they replied to solve it within couple of hours but now more than 24 hours are passed no recharge is done or they didn't refunded my amount also.So please help me for this what to do next. My freecharge transaction id is FCDA[protected].

I have recharged Tata sky dth ac through freecharge app for Rs.500/-.Amount get deducted from bank ac but still not get my dth ac recharged.I have recharged it on 14/04/2016 and today is my due date 15/04/2016.
every time they are giving token number's but no response from any executives

order id:-FCDA[protected]
Token no-3517257

Dear team,
The failure of transaction happened in my attempt to add money to my wallet.A total amount of rs. 560 is neiher being reflected in my bank account nor my freecharge wallet.
Moreover, there is no responsible mail form the freecharge team, just giving away ticket numers each time they receive a mail.
Hope someone could look into the matter at the earliest on my id: padma.[protected]@gmail.com

I had made my msedc payment of rs. 1910 on the 13th, and taken aback that my payment status is still not reflecting as done on the msedc website viz. Mahadiscom.In
No response to my emails sent to [protected]@freecharge.com either. I find i am wasting my time on sending e-mails(3 so far)and attempting complaint forms. I am thoroughly disappointed & exasperated with the lack of communication & sustained silence from freecharge customer care
Order id: fcew[protected] payment date: 13.04.2016
Account number:[protected] bill amount rs. 1910.0

Dear sir/mam,

I had made a recharge of rs. 155 to my bsnl number on 11/04/2016. My freecharge account showing successful message but it has not been recharged yet. I mailed to freecharge team to look into this. But 4 days gone, nothing happens from their end.
Please sort this problem out as soon as possible.

Order details fcva[protected]
Transaction no.[protected]

Thank you.