Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I had received promocode 50app offer email for recharge on android app. I did rc60 (2 times) recharge applying code & made card payment on 25mar'16. Order ids' are
Fcva[protected]
Fcva[protected]

I have dropped emails to [protected]@freecharge.In & [protected]@freecharge.com many times. Its been 10days i did not receive cashback nor any reason for it.
I never faced this problem earlier.
I should be receiving rs.50 cashback for each recharge. (Total rs.100 cashback).
Attached are images for reference.
Request fc support to resolve my problem & credit my cashback to fc wallet.

I did a transaction of 90rs with 6FC code .recharge was successful but they didn't process my cash back .when asked to customer care
They said

"We would like to inform you that once you apply the promocode, message for successfully applying the promocode will be displayed. But the validation, to see if you have met the terms and conditions of the offer takes place only after the transaction is processed successfully. Hence, the reason for cashback failure will be known only on completion of the transaction"

SO I SAID

ill come by your way .you say that code validation oocurs only after transaction right .ok i have brought you a simple scenario that i took now .i have already used VISA50 code (exceeded limit ) and i now again applied the code but this time i got error message BEFORE the transaction .

i have attached the screen shot and give me a clear view about it


so i asked them with a simple scenario NOW THEY ARE REPLYING WITH THEIR COMPANY'S pre-typed rules . and not replying similar to my issue

order id :FCVA[protected]
ticket # : # 3422635
transaction date : sat apr 02/2016
transaction time:5:45:01PM

I m recharge 43 rupees this number [protected] and debit 43 rupees my card but my mobile is not recharged

Sir
i want to say that freecharge is cheating very much.
on 28 Nov. 2014 i had done a balance of Rs198 but freecharge deducted the amount two times and the bank's passbook itself revealing abot the transaction and i complaint many times freecharge but they keep on ignoring it. and when i keep on complaining then their replies comes and they said they had not deducted the amount two times and after that they are just keep on rounding.
now sir you just please tell me, the bank account's transaction how freecharge can belie the bank transaction. sir please take some action against freecharge and this is just for the truthness and not for the amount of Rs198.
I think that the consumer form will reveal the freecharge to say the truth.
thank you sir.

Dear sir,
i have created freecharge account with the registered mail id "[protected]@gmail.com" and also transaction from the account. while account closed by the freechage thereafter continued touch through mail (due to customer care number not provided to contact him) more than 15 days . In between aforesaid company asked the information time to time and i have timely submission of their question but as on date neither call nor account activate.

My freecharge i'd
[protected]@gmail.com

On 31 march, 10.18 am

I do a recharge for 50 rs to [protected] with 50app promo. Recharge not done but money detied
From wallet..

For more details i given below as screenshots

Still today 2april, 9pm recharge not received

I complain to freecharge customer support but no responses from them

Take a action and complaint to www.freecharge.in

I need my money asap...Clear this problem asap

For my order id : fcva[protected] of rs:200 for refund.
(Executive mobile no: [protected])their executive call me and tell me for fund transfer from my atm.
But that rs:200.00 wrongly deposited freecharge account(Account no:[protected])and they tell me for refund in (5 minits) but after 24 hours left that money not credited in my account..
Contact no:[protected]
Please help me.

I purchase a product from snapdeal, but for some reason i returned the product, then they transfered my money to freecharge.com, there they told me to provide bank details to get the refund, so accordingly i entered the bank details and they credited the money to my account, but on there site there is no options to delete the bank details . So this is a case of hijacking of bank details. Which is by law is a offense. Someone might steal the info on this site and do illegal transaction using my bank details.

So i urge to take strong action against the both freecharge.In and snapdeal.com

I have applied the promo code “fcbill” ..System clearly showed me the successful application of promo code then only i proceeded with transaction. But i did not the cash back, in spite of sending the mails to the team, they denied the application of promo code nor they respond there after.

Order id: fcew[protected]
Ticket [#3412383]
Sandeep chopra
[protected]
Sandeep.[protected]@majesco.com

Dear team,


I have make a payment of rs.2463/- at yesterday[protected] night through freecharge.com, but till today the payment not made to airtel mobile (Mobile no - [protected]). The money has already deducted from my account (Ref no.[protected]. Please help me regarding the same.

Hi i have update the bank account and ifsc code in free charge account but by mistake ifsc code is incorrect updated by me i.e. ikbl instead of ibkl so we have update the same but it is not corrected in 7 days then we have added another bank account in my wallet but it is still not reflecting as on date i have also issue virtual card for using wallet balance but it not woking so i have mailed many times to [protected]@freecharge .in but is full dull to understand the complain. so please let me how i will use this amount . my ticket no is - 3569373, 3581902, 3412939, 3413371

Dear sir,
My recharge still pending you give me ticket # 3409432 and tell me one of your agent will be touch with me shortly. But no one contacting me.
I am recharge my airtel prepaid number [protected] with rs.200 on 30/03/2016 at 06:26:50
That order id is:-fcva[protected]
Sir my money was debited from my bank account but still recharge is pending.
Please do need ful sir.

I recharge 300 rs. On my tata sky setbox in freecharge app and my money deducted in my account but my recharge not successful. In my tata sky account recharge not credited. Transaction no. Mention below: FCDA[protected], Thu Mar 31 2016, 7:59:16 PM.

Please revert asap.

Dear sir...I had recharged of49rs from my wallet balance...I don't got a balance but my wallet balance got cut...details are..FCVA[protected], We'd Mar 30 2016, 19:30:59
49
Transaction
Airtel
[protected]

Plzz solve the problem...

I pay my mtnl landline bill of rs. 723 thru freecharge.In on 28 march 2016 and my due date is of 29th march 2016 but my bill is still pending my order id is fclw[protected].
There is customer care no.
Reply from care is
We have logged a "ticket # 3399095" for your reference.
My name jasbir singh
Contact no. [protected]
Govindpuri kalkaji
New delhi - 110019.

Thanks.

I recharge on freecharge but not get cashback.
1st recargedone worth 40 using cupan code HOLI butnotget 130 cashback
oerderid...FCVW[protected]
oder id FCVW[protected]
2nd is done worth rup 50 using cupan 6FC but not get 50 cashback.
pllezzz look in to the matter and send my cash back using gmail
dhiraj.[protected]@gmail.com

Dear sir
I have been recharge my airtel digital tv which is number is:[protected] is recharge online by freecharge sum assured of 1465.00(one thousand four hundred and sixty five rupees) only. I have been recharge this amount on dated 30.03.2016 but my airtel digital tv is not recharge and sum assured has been deducted.
Transaction id:FCDA[protected] dated 30.03'2016 at 3.34pm.
So please consider and plz see all the matter.
Thanks
Prabhu sharan sinha

I used Freecharge services to pay my Airtel landline bill (order ID FCLW[protected])which was due on 25th March 2016, being so initially i got a email on 26th March that it was successful and later yesterday freecharge have emailed me that my money is safe with you and the transaction is successful.

Hope freecharge know that if the bill payment in not made on time i will incur some penalty of late payment.

This kind of response from Freecharge is disappointing, if i don't get the payments made today to Airtel then i have to take necessary action against freecharge as to keeping my money and making me frustrated in not completing the transaction.
Also if there is any late penalty with Airtel then freecharge has to bear the same for the delay.

Kindly find the email from Freecharge attached below,

Regards,
Balaji
[protected]

On Mon, Mar 28, 2016 at 7:02 PM, [protected]@freecharge.com wrote:
Dear Manu,

Thank you for your patience and we apologies for the delay in resolving this issue.

We regret the inconvenience caused to you as you’ve not received the recharge for your recent transaction yet.

Our records show that the transaction (order ID FCLW[protected]) is successful against the operator.
Please note that there are a few exceptional cases where the operators reverse a transaction status after 48 hours of the transaction time.

We will verify this with the operator and come back to you within 48 hours.
We assure you that your money is safe with us and we will process a full refund in case the transaction is confirmed as unsuccessful.

Appreciate your patience.


Happy FreeCharging,
Customer Success Team

www.freecharge.com

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.


On Mon, 28 Mar at 1:01 PM, Manu Bala wrote:
Dear team,

I have paid through your bill pay to Airtel for the phone number[protected] on 25th Noon, still it is not updated.

I was in the opinion that it will update soon in minutes like the recharge, now it is going to be 3 days.

Please revert as soon as possible,

Regards,
Balaji
[protected]

On Sat, Mar 26, 2016 at 5:54 PM, [protected]@freecharge.com wrote:
Dear Manu,

Thank you for your email.

We understand that you've had to write to us because you haven't received your recharge yet but don't you worry, we are here to take care of your concerns!

On checking our records, it has been found that your transaction (order ID FCLW[protected]) is "Under Process" at the operator's end.

The final status update from the operator’s end may take 1-2 days at times. Unfortunately, this is not fully controllable for us. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

In the meantime, we would request you to please check and verify if the below details regarding your transaction are correct:

Recharged number:[protected]
Recharged amount and date: 25-Mar-2016 & Rs.1085

We will update status in next 24hours and we appreciate your patience.

We'd love another chance to show you an improved experience and hope for your continued support.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

Though I have not made any transaction Today ( 23/03/2016), 30 Rs has been wrongly debited from my freecharge account vide order id : - OC-[protected][protected], Wed Mar 23 2016, 14:39:22

I Don't Know Why Reputed Website Like Freecharge Is Indulging In Such Mal-Practice ...

I am facing problems from freecharge since last 2-3 Months...

Worst Experience Ever...

Disgusting App Experience

I have recharged to my airtel no for rs.178 dated[protected]. They deduct that amount from my bank account. But the recharge is pending. I didn't received a single message from freecharge so far.
I have contact customer care but they didn't give any proper response.

freecharge order id FCVA[protected]