Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I paid my Airte land line bill payment through free charge app for Rs. 200/- on 22. 02. 16. But it is not credit to my airtel account till now. please pursue the matter as early as possiable. I am herewith attaching the message which i received for your verification. Kindly credit the amount to my airtel account or to my free charge account and conform to my email [protected]@gmail. com Thank you.

Hi
My name is Ashish sharma my brother recharged [protected] with 1000 rs but operator and circle was choosen wrong mistakly and recharge did not successful on number but also money was not refunded to my freecharge account. FreeCharge did nit refunded money to my account back even recharge did not successful. Help me i am middle class family man. You can find details related to issue below.
FreeCharge

FCVA[protected], Sun Mar 06 2016, 10:57:36 AM

1000

TRANSACTION

Recharge of Rs 325 for Airtel Dish TV account # [protected] under Freecharge Order Id: FCDA[protected] had shown successful on Freecharge mobile app on February 29 2016 at 2013 hrs. but the Airtel account has not been recharged yet. I have mailed this to Freecharge customer support email ID: [protected]@freecharge.in and a reply to my mail was received quoting Ticket # 3190859 on February 29 at 2100 hrs. After NOT receiving further update to the Ticket created by Freecharge to resolve the issue, nor recharging the account till 1543 hrs. on March 4 2016, I wrote again to the Freecharge email ID but to no avail - neither the recharge has been successful as yet, nor the amount debited from my account has been credited back to my account.

Hi,

Yesterday i have done two recharge order ids are:
1. Fcvm[protected]
2. Fcvm[protected]

Money have deducted from my bank account but in free charge its showing failed transaction, i have contacting since morning through mails and calls but neither you guys replying to my mails nor answering the call. Sorry to say but this unprofessional. At least you guy should reply and solve the issue.

Please look into the matter and try to resolve the issue.

I made a recharge on 6th march for my airtel no of rs 50. my money is debited from my account but still recharge has not been done. despite of my mailing them they dont refund or either pay my bill. plz help...
Order ID- FCVA[protected]
Ticket no- 3233133

Hi Team
I received your mail but I want to know how can possible when bank have not 13 digit account number any account and i have contact my Bank and bank customer care and told me bank didn't received any payment by freecharge and any reccored this payment and how can match FSC code and name. this is not possible when my Bank FSC code is VYSA0006260 name vikas shivhare A/C[protected] Bank name- ING vysya plz you contact to bank and revers my payment .

Dear sir

On dated[protected], i had paid rs 550/- electricity bill vide order id: fcea[protected] its was failure but till the date amount is not refunded to me..


Regards,
B. Khobre
Mobile no. [protected]
Delhi

Order id: FCVA[protected]
my Order Is still in process till now..Without any help from the company to solve it.. This is such a shame To make it worst i received an email from them that says that my problem has benn resolved but in reality nothing has been done to help resolving the problem .

Some days ago, I paid two electricity bills through freecharge. The amount was deducted from my account and I got a message that the transaction was successful.
After two or three days I checked the status of my electricity bills on the govt website and I was shocked at finding that my bills were not paid. They were showing that the last bills paid for those account were in the month of january.
Then I just contacted the freecharge customer supports by mailing them. They replied as my bills were paid successfully and probably I'd entered the wrong account numbers to check the status.
By this time there was only one day left for the bill to be paid. Otherwise the penalty must be paid.
Then I again checked for that. But I got the same message again. So I again mailed them asking to refund my money or to pay my bills otherwise I'm going file a case against them. I also asked for the amount that I've to paid as penalty to the electricity board as the due date for the bills was gone.
Now they are not replying my mails. At last I mailed them to thank and told them that their time was over and I'll do it on my own now.
I've lost my 4034 Rs ( the penalty is not included ).And if I pay the bills now I've to pay them along with the penalties.
I'm attaching screenshots of successful transactions and the receipts of transactions and the message I got on the govt. website.
All the important dates are as follows:
Last date for the bill to be paid: 3/3/2016
Paid through freecharge on : 27/2/2016 and 1/3/2016 (As I paid two bills)
Checked status on the govt website on: 4/3/2016 (checked many times but this is the latest )
Order IDs are FCEW[protected] and FCEW[protected]
Thanks.

On 06 Feb i recharge my phone with Rs 500 order no FCVW[protected]
transaction was failed still date no refund.
Also Customer care no not available

My concern is regarding refund for my money. Actually I port my number i.e [protected] to Vodafone om 2nd March I recharge it with 100 Rs but I didn't get the balance. When I spoke to Vodafone customer care they said when a number is port, it is first recharge from the dealer with 101 Rs.
So please refund my money or recharge my number with that money. Even I mailed to [protected]@Freecharge.in but I didn't get my money back. I am attaching images for reference.

Regards
Devesh Nidaria
M: [protected]

Sir my name is sanjoy kumar mohanty i am from orissa my mobile no is [protected] some body whose mobile no is [protected] has hacked my freecharge account and recharge from my wallet on 04/03/2016 at 22.46 hour whose order id is fcvm[protected] but when i tried to contact him he made his mobile swith off this is a cyber crime please help me.

My EMAILID : [protected]@gmail.com and my phone number is [protected]. My transaction fails at CitrusCash Mumbai IND details is
040533CPF000045577631016062709, Wed Feb 17 2016, 10:02:08 PM IST This Transaction Is Failed And My Money Debited From Free charge Account 2000 Rupees it's more than seven working days still I'm not receive my refund

I have paid my MSEDC[protected] bill on Feb 25 2016. Amount (Rs.1680) Is Deducted From My Account And Freecharge Showing Payment Successful But Still It Is Not Reflected On MSEDCL Website My transaction Id is : FT[protected] Total Amount Deducted : Rs.1680. Also my Bills Due Date has already passed away. Plz Take Corrective Action As Soon As Possible...
Thanking you

I have paid my MSEDC[protected] bill on Fri, Feb 26 2016, 11:48AM. Amount (Rs.500) Is Deducted From My Account And Freecharge Showing Payment Successful But Still It Is Not Reflected On MSEDCL Website My Order Id is : FCEW[protected] Total Amount Deducted : Rs.500. Also my Bills Due Date has already passed away which was on 29/02/2016 its already above 5 days now and yes I had entered Consumer Number correctly. Plz Take Corrective Action As Soon As Possible.

I am dharmender kumar my Account No[protected] bank name ING vysya and I wanted to transfer payment from Freecharge account in my bank account[protected] of Rs 2300 but by mistake i transfered in wrong Account no[protected] Rs 2300 and please refund that amount to my freecharge account again. I contacted my bank customer care ING vysya and executive told me bank have Accounts 12 digit number but payment is transfered to wrong Account which is 13 Digit[protected].
please help me on this as they told me it would go back to the sender.
please check it at your end and make that amount available to my freecharge account.

regards,
Dharmendra.

I contacted my bank customer care ING vysya and executive told me bank have Accounts 12 digit number but payment is transfered to wrong Account which is 13 Digit[protected].
please help me on this as they told me it would go back to the sender.
please check it at your end and make that amount available to my freecharge account.

regards,
Dharmendra.

I Deepak R Korgaonkar ph no [protected] I
has paid my MSEB electricity bill . Consumer no[protected]on 24th Feb 2016 of RS 220/- from Debit card. Amount debited from my bank A/c but the bill payment was not successfull.
I have uploaded the copy of bank statement showing transaction Id and others details.

please refund my money.

Dear sir
i have bill payment of my RELIANCE mobile with 500 rs along with VISA 50 code which was accepted successfully.
but till to now i have not found cashback
Order id: FCMA[protected]
Regards
Jitendra kumar
[protected].

Re: Ticket # 3189675 - Ref : FCVA[protected]

Dear Sir,

I've recharged my Idea 3G Data Pack of Rs. 245/- with 1 GB 3G Data and 28 days of validity and along with freecharge promotional offer of coupon "FREEDATA" and has been rewarded of Rs. 32 /- with 100 MB 3G Data with 3 days of validity. But my plan of Rs. 245 has been lapsed because of Rs. 32 plan with validity of only 3 days and my lost my 1 GB 3G Data. Raise my complaint regarding this and refund my money back or my Data Plan.

Regards,
Tanmay Dudhela