Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Address: Indore, Madhya Pradesh, 452016

Website: www.freecharge.in/#

My money (Rs. 298) has been debited from bank account, but I can’t see it in my Freecharge account.

Freecharge account register with my mail id - [protected]@gmail.com

Registered mobile no. - [protected]

Bank transation refrence no.[protected] dated 21-mar-16

Regards
Yogendra Kumawat
Contact no. [protected]

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Address: 560037

Website: www.freecharge.in

On March 13, a payment of Rs 150 was being credited to www.freshmenu.com for a lunch order. But after the debit from freecharge wallet the merchant site came back to payment page with neither failure nor success message. This was brought to the attention of www.freecharge.in customer care immediately by email. But still no response from them except that it will automatically get refunded after 5-7 business days.
On sending the reminder email they sent exactly the same response.
On freecharge website the transaction details are: GbKBCkudVx7WXN_[protected]_11PIN1.
Transaction Time: March 13, 2016 12:19:36 PM.
Amount : Rs 150/-
Merchant: Food Vista India Pvt Ltd.

Oct 24, 2016

Complaint marked as Resolved

Resolved after more than dozen more reminders and emails. Took more than 2 months.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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P

pankajsac

from BANGALORE, Karnataka

Mar 25, 2016

The freecharge has never even bothered to reply back to my email or to this forum.
I had sent an email to even snapdeal founder kunal.[protected]@snapdeal.com.
But they advised me to wait for freecharge mail.
No action has been taken by anybody.
The refund for mere Rs 150/- back to freecharge wallet for the failed transaction has not been processed.

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I have account balance on my account but I can't withdraw it even following right options.It is showing "You cannot withdraw any amount to bank as of now. Why?"
My registered mobile number is [protected]

Mar 25, 2016

Complaint marked as Resolved

Thank you.It is resolved. Though I am cheated many times as I got many phone call who asked me to the detail of my DEBIT card number.They thought me a fool . I have recorded their speech and sent the details to consumer court an bank authority.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Address: 636001

Website: freecharge

Add mony freecharge account from my depit card 500 transition is over depited in my depot card 500 but not add to my free charge accounts

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Address: Gandhinagar, Gujarat, 382481

Website: freecharge.in

I have done a telephone bill payment. of Rs 2470 on 17th March 2016. The details are Order ID: -FCLA[protected]
Transaction Amount: Rs.2470
Bill Payment Number: [protected].
The amount is not paid to utility company. I have raised the issue by Ticket # 3317850 but no response from their side.
request you to do the needful to resolve the issue

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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R

Rama Moorthy.s

from Mumbai, Maharashtra

Mar 29, 2016

sir,

Ticket # 3386068

Kindly refund amount otherwise process bill urgent,

Order id : FCDW[protected]

DTH:[protected]

Date:[protected]

Amount:200

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Address: Mumbai City, Maharashtra, 160023

Website: www.freecharge.com

My ticket no is 3304118 is not resolved .my payment is deduct into my account Rs 650 my recharge is not successful and not credit into my account till yet

pls do the needful

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Address: Mumbai City, Maharashtra, 5000070

Website: www.freecharge.com

My mobile number is [protected] recharged on freecharge with orderid fcvw[protected] for amount of rs 222
Amount was debited my account but amount was credited to my number

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Address: 110032

Website: www.freecharge.in

The transaction for order id: FCVW[protected] is not competed as amount from my bank account has been deducted.

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Address: Visakhapatnam, Andhra Pradesh, 530016

Website: Freecharge.in

The Customer Care.
Yesterday I had paid to net Balance with from my Sbi account transaction ref no : IGOBRFRLT8. amount RS 197/- deducted from my free charge account : FCVA[protected] Saturday March 19 2016 at 9:13 am but I have not received balance work data pack net amount my cell no : [protected].. So so kindly we need refund to my money of my freecharge account From S.Swaroop Mohan and cell [protected]

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Address: Mumbai City, Maharashtra

Website: www.freerecharge.com

I have recharge of 2999 mtsblange. recharge is failed but i have no refund in my freerecharge wallet. in phone no given i have received a message that refund is credited in my recharge wallet

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Address: 400072

Website: freecharge.com

My user name is attari.[protected]@gmail.com in freecharge account in my account 5289 rupees but not be show in account show zero balance i have purchasaed on snaepdeal 1 ken star littel dx air cooler but they are faulty i replace this product and snap deal refunded the amoun on 10:27 am, 14 mar, 2016 but not be show on my freechage accoun my balnce are be show zero please solf this problem immidetly i have get strog action to your form i complete in police station to you frood servicess. My mobile number is [protected] please reply me and my order number is order id: [protected]

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Address: Mumbai City, Maharashtra, 400059

Hi Samita,
Thank you for contacting Snapdeal
With reference to your query regarding fraudulent transaction through your card. Please note that the card which you have reported to us has been used on our portal, however, later the user has cancelled all these transactions and opted for refund in the Freecharge wallet. You may want to report the matter to concerned police. If police requires any information from Snapdeal, they can contact us on [protected]@snapdeal.com. For Freecharge, authorities can write to risk.[protected]@freecharge.com.

For rest of the transaction:
Transaction ID: [protected]
Please note that the card which you have reported to us has been used on our portal. However we have initiated refund into your account. You may check refund status with your card issue bank.

Reference no: 19573889 Issued on: Wed, 17 Feb, 2016

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Mar 28, 2016

Hi Bagvesamita,

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal

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Address: 500028

Website: www.freecharge.in

I have done my recharge in the evening, I was notified that my transaction will be done with in 2 hrs . It's more than 5 hrs and the recharge is still pending. There is no update or no amount credit into my account . Please refund my amount.

Order ID : FCVA[protected]

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Address: Ernakulam, Kerala, 682030

Website: freecharge.in; reliance

Hi Team

On 22nd Feb 2016 at 01:05 AM i have done a Reliacnce top up recharge of 100/- via freecharge.com but it failed, also 100/- deducted from my account. From then, i have write so many mails even contact customer care of both freecharge and reliance regarding the problem but both didn't take any steps, both pointing to each other for the failure but no one refunded my money yet. I don't know with whom my money is stuck coz both pointing to each other, i have already provided my bank statement to them but then they didn't take any steps.

Recharged number:[protected]
Recharged date & amount :22/02/2016 & 100
Operator ID:[protected]
order ID FCVW[protected]

So many people may face this type of problem so please give importance to this.

Mar 17, 2016

Complaint marked as Resolved

when i post this message, i have been continuously receiving FAKE CALLS where people are asking me to provide my card details. BE AWARE FRIENDS THIS SITE IS COMPLETELY FAKE, PLEASE DON'T MENTION YOUR PHONE / MAIL ID NOT EVEN RESISTER OR CREATE AN ACCOUNT HERE OTHERWISE THEY WILL HARASS YOU CALLING AGAIN AND AGAIN AND ASK FOR YOUR CARD DETAIL . FOR THOSE TYPE OF PEOPLE "GO AND f@3K A STREET DOG"

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Sourav,

Thank you for your patience and we apologies for the delay in resolving this issue.

We totally understand that this has been an inconvenience We deeply regret for the same. This transaction (order ID FCVW[protected]) has still not been processed by the operator.

The final status update from the operator’s end may take 1-2 days at times. Unfortunately, this is not fully controllable for us. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

In the meantime, we would request you to please check and verify if the below details regarding your transaction are correct:

Recharged number:[protected]
Recharged amount and date:100.0 & 22-Feb-2016
Operator ID:[protected]

We will update status in next 24hours and we appreciate your patience.

If you have any further quires please write us on [protected]@freecharge.in.

We'd love another chance to show you an improved experience and hope for your continued support.

Happy FreeCharging,
Customer Success Team

www.freecharge.com

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

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Reliance Communications Customer Care

from Mumbai, Maharashtra

Mar 17, 2016

Dear Sourav,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Reliance Communications Customer Care

from Mumbai, Maharashtra

Mar 19, 2016

Dear Sourav,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications

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Address: 342001

Website: freecharge.com

I am a free charge user .I have done a recharge amount of 294 on 16/03/2016 .The recharge status is pending but amount dedutced from my freecharge wallet..my order id is FCVA[protected]. please check and refund the debited amount... n most important plz provide at least one Customer care no to customers because no mails receive by ur side n customers waiting 4 their money...

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Address: New Delhi, Delhi, 110012

My mobile number is and i did recharge of 699 with order if of FCVA[protected] but it has been 24 hours recharge is still pending . i mail n call customer care but no response ...please sort out my problem.

Thanks

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Address: 495454

Website: FREE RECHARGE

On date 17/02/2016 i make a one online post paid bill amount of ruppes 500/-( five hundred only) through free recharge then amount will be deducted from my saving account and bill payment is not done. Order id : fcmw[protected]
Plese solve these case as soon as poosible

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I was recharged yesterday for Rs.255 money debited from my account but recharge not done order id.FCVC[protected] Please take an action

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Address: Ghaziabad, Uttar Pradesh, 201001

Website: www.account.freeCharge.in

I created Rs-397 in my account at 11:04pm clock my balance deducted from my account but not created my free charge account[protected] R[protected]

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S

Sachin Rahora

Mar 20, 2016

Today I am recharge my number with 70 rupees than the amount is deducted from my bank account but recharge balance is not come so plz help me

My mobile number is -[protected]

Plz contact me

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S

Sachin Rahora

Mar 20, 2016

My mony is second time deducted by you but recharge balance is not come both time your service is very poor i m very disappointed with your service

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S

Sachin Rahora

Mar 20, 2016

Freecharge is very poor and fake company

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Website: Www.freecharge.in

Sir I have done two recharges on 14/03/2016 whoes
Order ID is FCVA[protected] for rs 343

Another is FCVA[protected] for rs 291 but non of these are created in to my Mobile. Only a message from your side, your transaction is pending wait for two hours. I did these recharges between approx 9:00 am to 9:30 am.
Sir please refund my money or recharge my mobiles as soon as possible. And I request you to get me what happened with these transaction

Thanks
Divakar VERMA
[protected]

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

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Freecharge Payment Technologies / FreeCharge.in reviews & complaints page 72

My money (rs. 298) has been debited from bank account, but i cant see it in my account.

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Merchant transaction failed still no refund after 9 days

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Account balance is not able withdraw

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Iam add money my depit card to freecharge account but my balance is 0 but debited in my depit card 500 what the reson

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Amount deducted from account by payment not done to BSNL

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My payment is deducted 650 but recharge not successful and till date amount not credit into my account

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Amount debited from my account but recharge amount not credited

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Mobile Recharge

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Failed payment rs 197 freecharge in in my idea have no received data pack net

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Recharge failed but refund not received

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My refund balance not show

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Fraud transaction (from snapdeal to freecharge)

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Recharge pending, no refund amount. Order id : fcva160317341330490

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Refund amount they did not pay

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Money deducted from freecharge wallet but recharge not done

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Recharge pending from 24 hrs

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Deducted from account

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Incomplete recharge

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Balance deducted my account but not credit freecharge account.

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Balance deducted but recharge not done

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