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Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

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Updated: Apr 22, 2024

Complaints 2441

Resolved

829

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1612

So far, so good. Freecharge Payment Technologies / FreeCharge.in is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Freecharge Payment Technologies / FreeCharge.in will keep up the work and continue to help more customers with their concerns even better 🤝

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Freecharge Payment Technologies / FreeCharge.in reviews & complaints page 76

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Address: Mumbai City, Maharashtra, 400051

Website: FreeCharge.in

hi im add 300 to my ac. payment hes been debit my bank account but dont add my free charge ac. pls help. my mail id is. [protected]@gmail.com

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing to us! We understand that you have concerned about the refund that you have requested. We would like to inform you that the ammount of Rs.300 was auto refund to your account on <[protected] > against the order id OC-[protected][protected]. This amount will be credited in your respective bank account within 5-7 bank working days. If the same is not done after 7 bank working days, please feel free to write back to us with an updated official copy of your bank statement showing the missing amount with complete entries till date, for us to follow up with our payment partner. Please note that any cashback given against any promotional offer is not refundable and will remain in FreeCharge Balance only.

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Address: Bhopal, Madhya Pradesh, 462023

Dear sir

18/02/2016
Order id : FCVW[protected]
Idea, Madhya Pradesh
Recharged on Desktop Website
Order id : FCVW[protected]
Your payment for this transaction failed Rs. 19 idea

but sbi a/SBI a/c bal Deduct but recharge Not Done _ [protected] _rs 19 . idea failed dated 18/02/2016

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Address: Ahmedabad, Gujarat, 380058

Website: freecharge.com

Since 3rd of this month Amezon.in given me refund but till date it is not credited to my Freecharge account of Rs.595/-.

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Address: Allahabad, Uttar Pradesh, 211003

Website: freecharge

Sir plz help my user id is [protected]@yahoo.com mene 12 -2 -16 ko 151 ka recharge kiya jo faild ho gaya
[protected]
BSNL, Uttar Pradesh (E)

Rs. 151
Recharged on Desktop Website

Order id : FCVW[protected]
Your payment for this transaction failed but mere bank account se 151 debit ho gaya fir mane bank ko compl to reply aaya kiAs informed earlier, the transaction is successful, if you have any further queries, please contact the vendor directlyaint plz help me

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Address: Mumbai City, Maharashtra, 400003

Website: www.freecharge.in

Yesterday I paid my BEST Mumbai Electricity Bill through freecharge yesterday. After paying the bill I got the Invoice but I received no SMS from BEST Department.
After sometime I again checked the BESt online website and found that the bill is still showing as unpaid and when I cehcked the Payment history, there was no sign of payment from freecharge.
I registered a complaint with freecharge for this (Ticked ID #3116929) and got an email that an agent will contact you shortly.
Still noone has contacted me after repeated emails to freecharge!.

Please Help!

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Address: Bhopal, Madhya Pradesh, 462023

Dear sir
My A/c No- [protected] (Order ID: FCVW[protected] Rs.50 money from online mobile recharge after the failed transaction dated 17/02/2016, and deducted from the account, but the money has not been credited to my account, i.
The money is credited to my account, so please request refund my amount quickly. & argent basis...

Thanks & Regards
shagufta qureshi

[protected]

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N

nallapRaju yugandhar

Feb 18, 2016

Freecharge.in / Accelyst Solutions — Recharge failed but andhra bank a/c dedact my amount

Dear sir
My A/c No- [protected] Order ID: FCVA[protected] Rs.95 money from online mobile recharge after the failed transaction dated 18/02/2016, and deducted from the account, but the money has not been credited to my account, i.
The money is credited to my account, so please request refund my amount quickly. & argent basis...

Thanks & Regards
Nallaparaju Yugandhar

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Address: Pune, Maharashtra

Website: www.freecharge.in

Transaction (order ID FCVW[protected])
Ticket # 3107229
Recharged number:[protected]
Recharged amount and date:Rs.190 on 15-2-201
issue not solved yet, no cash back no recharge

+1 photos

Feb 18, 2016

Complaint marked as Resolved

they had refund my money in my wallet... ...THANK YOU INDIAN CUNSUMER COMPLAINTS FORUM

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Address: Raigad, Maharashtra, 402107

Dear sir
My A/c No- [protected] (Order ID: FCVM[protected] )Rs.300 money from online mobile recharge after the failed transaction, and deducted from the account, but the money has not been credited to my account, i.
The money is credited to my account, so please request Zorn said.

Thanks & Regards
Sumen Mondal

On 9 February 2016 at 21:16, wrote:
Dear Customer,

Thank you for banking with Bank Of Maharashtra.

Your A/c No xxxx8015 has been debited by Rs. 300.00 on 10-FEB-2016. A/c Bal is Rs. 35, 448.64 CR and AVL Bal is Rs. 35, 448.64

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Address: Bareilly, Uttar Pradesh, 243122

Website: www.Freecharge.com

I am Atin Wadhwani from Bareilly (UP) ad my conatct no. is [protected]. I did 2 recharges on 15th feb, 2016 of rs 200 and rs 47 from Freecharge.com online recharge site, but the recharge was not done, i sended the mail to their customer support, and their i received my complain ticket id: 3103266. after that no one has responded, and no one is replying to my quieries. Kinldy help me in this.
Thank you!!

Feb 18, 2016

Complaint marked as Resolved

8882691389 was the number from the company, i was called. i have been refunded. Thank you!!!

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Address: Mumbai City, Maharashtra, 483501

Website: Www.freecharge.com

Dear sir,

I did recharge on 16 feb 2016 of Rs. 133 but I did not get balance benefit from your side. When I called to reliance customer care they said you will not get any balance because this is FRC recharge but according to your website it is not mentioned that this is for FRC. This recharge comes under special tarrif voucher so thats why I did this.

Please resolve this issue as soon as possible and after this I won't use your app or website becauae its better to do recharge from retailer or any other website.

Regards,
Ishank Motwani
Mo. No. [protected]

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Address: Chennai, Tamil Nadu, 600122

Website: Freecharge

Hallo sir my recharge amount is 290 but at present not credit my account plz forward amount in my account my order id no FCVA [protected]
my recharge mobile no [protected]
Recharge date Feb 16th 2016 still i am waiting for money
Yours
Rajasekaran S

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.freecharge.in

Hye,

My Name is Deepak Sharma. I had done my recharge from freecharge.com and also apply a promo code along with this recharge.

elsewhere i didn't receive my cash back of 50% as i applied a promo code FC50
they people reply me that this promo code only for a single time but it was not mention anywhere that it was applicable only for a single time.

Recharge Amount 200 rs.
Recharge Mobile Number - [protected]
Order Id :- FCVW[protected]
Email Id. - radhe.[protected]@gmail.com
Recharge Date:- 12 Feb 2016 At 4:21:21 PM

Help me to provide my cash back

Regards,

Deepak Sharma
+91-[protected]

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Address: Mumbai City, Maharashtra, 400051

Website: www.freecharge.in

I have paid my [protected] BESCOM bill on Friday, Feb 12 2016, Amount (Rs.919) Is Deducted From My Account And Freecharge Showing payment successful But Still It Is Not Reflected On BESCOM Website My Order Id is :FCEA[protected] Total Amount Deducted : Rs.919 . I WANT My money back.

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Address: Jhansi, Uttar Pradesh, 284001

Website: Freecharge.in

I had recharged my airtrl mobile on 15 feb 2016 and my balance deduct from my account but recharge is not come yet please solve my problem otherwise refund my balance immediately.

Feb 17, 2016

Complaint marked as Resolved

मैंने अपना एयरटेल नो 9651433570 freecharge के द्वारा रिचार्ज किया था मेरे बैंक खाते से 84 रूपए काट लिए गए और रिचार्ज अभी तक नहीं हुआ है और ना ही मेरे रूपए वापस हुए है।

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R

Raj Sharma,

from Noida, Uttar Pradesh

Mar 8, 2016

मैंने अपना Reliance नो [protected] free charge के द्वारा रिचार्ज किया था मेरे बैंक खाते से 100 रूपए काट लिए गए और रिचार्ज अभी तक नहीं हुआ है और ना ही मेरे रूपए वापस हुए है।
& मैंने अपना एयरटेल नो [protected] free charge के द्वारा रिचार्ज किया था मेरे बैंक खाते से 38 रूपए काट लिए गए और रिचार्ज अभी तक नहीं हुआ है और ना ही मेरे रूपए वापस हुए है।

K

ksmertia

from Jodhpur, Rajasthan

Mar 17, 2016

मैंने अपना एयरटेल नो [protected] freecharge के द्वारा रिचार्ज किया था मेरे freecharge खाते से 294 रूपए काट लिए गए और रिचार्ज अभी तक नहीं हुआ है और ना ही मेरे रूपए वापस हुए है।

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Address: 400093

Website: www.freecharge.in

Dear Sir/Mam,

I had recharged my airtel number [protected] with frecharge app. Details of recharge is attached in this mail. But i didn't get any balance in my account. I contacted airtel customer care too and they said they didn't get any payment or requisition from your side.
I request you to please look into the matter and resolve the issue as soon as possible.

Thanks and regards
Vinayak

+2 photos

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Address: New Delhi, Delhi, 110034

Dear Team,

Greetings of the day!

I have done internet recharge but I didn't receive internet balance but I received confirmation from your side. On that basis I was using internet and because of that I loose my main balance of Rs.250/-. I am sending you both the transaction attachment kindly check and help me with the recharge or refund.

Warm Regards,
Anurag Pande
Mobile no.[protected]

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Address: Nellore, Andhra Pradesh, 524001

Website: Freecharge

I am Guru prasad made a purchase from snapdeal and received damaged product and so i have Return the item with the option of Refund but Refund money transferred from Snapdeal to freecharge and then freecharge account says to transfer to my bank account, on trying to transfer it shows transaction is failed and says Your money has been withdrawn.

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G

Guru prasad sanath

from Hyderabad, Telangana

Feb 19, 2016

It has been a week and still there is not even a single response from the site free charge.
very irresponsible

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Sir I have recharged of Rs.50 under the scheme of cash back 50.the amount has been deducted from my account however no recharge done n no cash back received
Why your customer care no is not active. To resolve the complaint immediately
Please respond fast..

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Address: Rajkot, Gujarat, 360001

Website: Freecharge.com

I want to delete my bank accounts details in freecharge site. i have also write to consumer support but they are telling you cannot delete it.

Its my decision weather i want to keep my bank detail or not so kindly please delete my bank account

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Address: Mumbai City, Maharashtra

Website: www.freecharge.in

I have paid my BSNL Postpaid Bill Payment through FreeCharge.in on Feb 7 2016 and the same not reflected at Merchant (BSNL) End even after 7 days.

But the status on Freecharge.in showing as like below,

[protected] - Bsnl Postpaid, ALL - Rs. 685 - Recharged on Mobile Website

Order id : FCMM[protected] (View Invoice). Your transaction was successful.

I have reported the same issue to Freecharge customer care ([protected]@freecharge.in) several times but not yet received any confirmation about reversal of amount paid through their website to my wallet or bank account.

+2 photos

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