Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Dear Sir,
Recently freecharge.in launched a prepaid virtual credit card with mastercard and yes bank. Using this card I made a payment of Rs. 561/- on amazon.in for shopping some product on 24 Jan 2016 but later on returned the product to amazon and amazon initiated the refund to my freecharge virtual credit card on 28 Jan 2016, but it is not showing in the card and their customer care is not responding in this matter. Please look into the matter.
Amazon has provided me with some details which is given below:
Authorization code for sale transaction 343971
Refund Reference # 75260826029007810878097

I made payment through freecharge and made payment for Rs.900 which is deducted from my account but that amount is no credited to my number.
operator also suggest me to approach the freecharge customer care & I do same but there is no response from customer care .
transaction Id:

I have made online payment of 400/-via freecharge mob app at 5feb 8:15 pm from [protected]@gmail.com
mob [protected]
payment deduct but not updated yet.

freecharge order id
FCMA[protected]

I will use freecharge app for recharge my mobile blance.
but suddenly last time paymnet succcess from my credit card but recharge not done.

I was recharge yesterday by using promo code fc50. but i was still not received my cash back 50rs. so i want to my cashback

Hi Sir,
I have canceled one of mine order on amazon for which they have initiated the refund process on 22nd January 2016 but that amount i have yet not get in my wallet.I have made transaction using Freecharge go card of Yes bank.
The reference number for this refund transaction is 75260826023007765540540(provide by amazon).

Please do the needful ASAP.

Freerecharg onlianne site

recharg mob no -[protected]

tata docoma plan show 136 (500mb 2G Data) validity 60 Day

but plan not activated

Sir, On 21st January i ordered on amazon via freecharge wallet go card.and the automatically the order was cancelled.but rs.7999 amount was debited from my freecharge account.from 1st day i emailed but the amount don't given to me.they assured me that money will be given within 7days.my order id is 533823HDFC[protected]..plz give my refund

Order ID FCDA[protected] this order was unsuccessful. Also you have refunded this money as freecharge balance in my account. Please Revert my money to my bank account because I have forgotton my email id and password so plz revert it to my same bank account .

Dear sir,
I have recharge my mobile by Rs. 155 and this amount had been detected from my account but msg so on freerecharge transaction faild.
ajay prakash Rai
[protected]
[protected]@gmail.com

I have ordered a product from snapdeal and paid amount using freecharge go master virtual card. but i cancelled order. later snapdeal given refund but the amount not showing me in my freecharge account i have contacted freecharge through but they are not responding yet i want my money bakc
my freecharge account
[protected]@gmail.com kindly check and refund me

Dear Sir/madam,
i have recharge of Dth for 5 day ago the amount of Rs.2000/- but my transaction failed and amount has been debited from my account please refund my amount...
Name - Rahul R. Pawar
Bank of Baroda, Hadapsar, Pune
A/c No.[protected]

Hi, i have applied promo code while recharging, promo code is FC600 it was also acknowledge by your IOS app but still the refund is not credited. its been more than 24hrs now, also sent the complaint but still no reply from the company. as per the promo code i should be getting 25% of the recharge amount but nothing as come still. please check the pics in the attachment. Transaction No. FCDI[protected]

Dear Team,

I have just transferred funds to my freecharge wallet on 16th Jan and i have not received the same. I have been trying to reach freecharge team over email and phone i am not getting any response regarding the same. It went to my airtel bill payment not to my account.

Please help me to transfer the same amount to my wallet in next 1 hour if its later kindly transfer to my bank.


On Jan 28th I have received below email from freecharge, its been now 8 days there is no response for the same.

[protected]@freecharge.in via freshdesk.com
Jan 20 (8 days ago)

Dear Santosh,

Thank you for your time and patience.

As discussed over the call, below mentioned transaction is success with the operator ID[protected].

Order ID: FCMW[protected]
Amount: 5100
Bill Payment Number: 97317XXXXX (Airtel Postpaid)

However, we have now forwarded below transaction for reversal. If the same been considered at operator end then amount will refunded to your account.

We shall get back to you with an update within 48 hours.

Appreciate your patience and understanding in this regards.

Happy FreeCharging,

Customer Success Team
www.freecharge.com

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

Hi sir/madam,
Yesterday (27/1/16) I have added Rs.200 in a freecharge app wallet. I got a msg from my bank that Rs 200 was deducted. But still the amount is not added in my freecharge app wallet. So pls take an action and refund my amount as soon as possible.
Transaction id: TO ECOM:[protected]PAYU-WWW.PAYU.IN NEWDELHI DL IN:200

I registered for FreeCharge Go MasterCard, and did my first transaction @ amazon to buy books with Order #[protected], Placed on Saturday, January 23, 2016. It failed. and order got cancelled. But the money 421 Rs got debited from my freecharge account.

Please check below from my transaction history,
AMAZON SELLER SERVICES BANGALORE IND 242466HDFC[protected], Sat Jan 23 2016, 12:18:08 AM

I have contacted amazon and they said they can't help me as the payment is not done. The order got cancelled now.

I emailed freecharge @ their email address ([protected]@freecharge.in) for 3-4 times but they did not respond.

Please check the issue and at revert the money as soon as possible so that I can order the books.

Regards, Mohsin Shaikh
[protected]@gmail.com

Dear Sir/madam,
yesterday i have recharge of Dth for 4 day ago the amount of Rs.500/- but my transaction failed and amount has been debited from my account please refund my amount.

Dear Sir,

I made BESCOM Bill Payment as on 16 Jan 2016, This transaction Failed.
Order id : FCEW[protected] Rs. 487.

Today Its 12 Day Still Amount Not refunded to Me.

Regards
Shridhar Begur
[protected]

Recharge Receipt from FreeCharge - Order Id: FCMW[protected] dt27/1/16, Airtel Postpaid bill Amt 205, Promocode: used but Till date I have not received any Cashback. So we are requesting you to give my Rs Cashback as soon as possible.

Date :23/01/2016
Order id:FCVM[protected]
Recharge done :[protected] of Rs 50
R/Sir,
As I was a new user I saw the offer that on the recharge of Rs 50 I will get the Cashback of Rs 50 by applying the promo code :HIFC. Till date I have not received any Cashback. So we are requesting you to give my 50 Rs Cashback as soon as possible.