Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

FCMW[protected] - 13th January 2016 - Rs.290/- FCMW[protected] - 7th January 2016 - Rs.500/- Above mentioned transactions have made through freecharge, recharge was unsuccessful but amount were deducted from bank account. If the same thing repeats in case of emergencies how can a user will be comfortable for using freecharge app.

Reg id : [protected]@gmail.com Reg ph: [protected] I added Rs 102 into my freecharge wallet with card number ending with 3166. At last on the app 'web page not available' error message was shown and my money got cut from my account but was not funded on the freecharge wallet. I mailed several times, called several times to the help centre but no one ever replied.They after sometime mailed that your issue has been resolved which was a total false statement just to clear their part. My money is not funded anywhere This is a humble request from my side to look for the above matter. i mailed you as sadly i got no response from anywhere

Sir i rechage my tata sky dish but payment not done i recharge 250 plan my transction id is fcda[protected] sir please solve my problem

I have transaction of 400/- Rs. ORDER ID- FMC[protected] on my mobile with PROMO CODE "KILLBILL" and applied successfully. I have fulfilled all T&C of this offer but after they didn't give me cash back of 100/- Rs. There is no any customer care no. of Freecharge.in and other no. is on site they didn't receive it. I have done many complaints of regarding this on E-mail but there is no reply for me regarding this problem. I want cashback or refund of both from it anyone. Please take appropriate action regarding this. Thanks

Yesterday i mail the freecharge link and they response that my account will be credited within 4 hours still it is not credited plz see to this and credit mae account App- freecharge Card-vodafone Transaction id- FCVA[protected] Contact no.[protected] My contact no [protected] Plz response fast for this complaint and for mail i have done and credit my account as soon as possible...

I paid Maharashtra electricity bill using freecharge. Transaction is shown successful there, but on official website of Maharsahtra electricity bill, it is shown as your bill is still pending. Online transaction by freecharge said payment will be done within 3 days, but a week is gone still payment is not done to Electricity board. The bill amount is 1100/-.

My number [protected] is Rs 98 recharge not be able. & my bank balance deduct 98. FCVA[protected] this is my order I'd plz refund my Internet balance

Dear Sir I recharge Rs 800 for [protected] mobile no by SBI debit card on 11.01.2016 but recharge not successful and also amount deducted from account. Order id: FCVW[protected] Mobile no:[protected] Ticket # 2832108

Sir, my wife mobile no.[protected], she recharge of bsnl special recharge on 08/12/2015, Rs. 135/- but didn't recharge is account pl refund Rs. 135/- do the needful sir

Dear Sir/Mam, I have paid the amount at Rs.1010/- for BSES Rajdhani delhi from freecharge.in, which payment has successful in freecharge.in but the payment of BSES Rajdhani delhi is not paid till now, the amount @ Rs.1010/- is showing till now in my bses bill to pay. Please help to resolve the issue, my order id of freecharge, in is FCEW[protected] and payment against BSES Rajdhani CA no.[protected]. Regards Adarsh Mob#[protected]

My consumer number is[protected], I paid my electricity bill through Freecharge app through MSEDC on December, 28, for Rs 1130/. But it is not reflecting as paid on my MSEDCL website.I have sent many mails to Freecharge but every time I get the message that they are checking on it.Today I again got mail saying that the transaction was successful. Even I know this as it is shown in my transaction.My due date has also passed now who will pay the late payment charges and still no positive response from Freecharge.Please do not keep this payment app if you cannot do it. I want my refund my money back into my account. Below is the transaction details shown on Freecharge app and my electricity bill details shown now Rs 1150/ instead of 1130/. FREECHARGE FCEA[protected], Mon Dec 28 2015, 5:58:57 PM 1130 TRANSACTION

I tried to make the bill payment of my vodafone postpaid number [protected] of amount 230.I had 50 rs balance in my wallet which is as it was. Registered email id : [protected]@gmail.com Rs 180 has been debited from my credit card but the payment did not go through. Please chek the issue asap and contact me @[protected]. Regards, Sanjoy

I make recharge with freecharege app but i can't recv any recipt or bill payement made by me .

n my bill was pending from last 6 hr. plz help me


my 3 transaction are pending plz clear it and paid my bill as per transaction.


1. [protected]
Airtel Landline

Rs. 1000
Recharged on

Order id : FCLC[protected]
Your payment for this transaction succeeded
2. [protected]
Airtel Landline

Rs. 1000
Recharged on

Order id : FCLC[protected]
Your payment for this transaction succeeded

3.[protected]
Airtel Landline

Rs. 1000
Recharged on

Order id : FCLC[protected]
Your payment for this transaction succeeded

Hello, I had done a transaction on your website on 4th Jan 2016. I talked to the biller, they have not received the payment till date. The details of the transaction is mentioned below: Order ID: -FCEW[protected] Transaction Amount: Rs.1140 Bill Payment Number:[protected] Regards, Karna Jain

Dear Sir, On 25 December, 2015, I was redirected by Airtel.in portal to Freecharge.in.I wanted recharge of Rs 255/- towards free talktime, but by error I clicked on 800MB of 3G data valid for 25 days. Operator ID:[protected]. Since that date, I have sent repeated emails requesting them to revert and adjust the payment of Rs 255/- towards free talk time, but every time they sent a stereotyped msg("We understand how frustrating delays are, especially long delays. We understand your anxiety and will do everything possible to minimize the delay. We totally understand that this has been an inconvenience and you should not wait this long for the confirmation of an online recharge transaction. We deeply regret for the same. This transaction (order ID FCVW[protected]) has still not been processed by the operator").It has been 19 days now, and my request has neither been resolved, nor Rs 255/- refunded. Kindly intervene. Thanks. SHARAD CHATURVEDI, Tel:[protected], EMAIL: [protected]@gmail.com

I have done 1000 rs recharg. to my vodafone postpaid number [protected]...but recharge is not succesful and from my bank account 1000 rs is debited...so plz solve my problem immediately... FCVA[protected], Wed Dec 30 2015, 11:39:51 PM this is the freerecharge trasaction id..

Order id-fcva[protected]. Email- manoj.[protected]@gmail.Com. Sir, i did my recharge on 28 dec 2015 of voice59 (bsnl) by freecharge online. First time i got message that your transaction is unsucessful, and if amount is debited will be refunded and amount was debited from my bank account. I did the recharge again and it was successful. I contacted bsnl customer service, he told me to contact nearest bsnl office, i visited nearest office, he asked me to contact freecharge customer service. Please do the needful and help me to get my amount credited to my account. For reference transaction order no & e-mail id are provided above. Thanking you, manoj singh m-[protected]

My name is Rinaz. i am living in vadodara-Gujarat. my contact number is: [edited] . my E-mail id is: [edited]

FreeCharege.in is providing the online bill payment facility and also entertain customers by different types of benefits like cash back, discounts etc. To have benefits, a customer need to use the coupon code at the time of payment procedure. And once the coupon is valid then it shows a message "Congratulations! Promocode has been applied." This means that Freecharge has approved the coupon code and hence they bound the give the so said benefits of that coupon to customer using it. These coupon codes are available on different websites. Few days back i got a coupon for 100% cash back for recharge & bill payment using Freecharge mobile app. The coupon code was "50APP". i got this coupon information on website "www.zoutons.com" on 23rd December 2015. The coupon said that, "transact above code on FreeCharge App with minimum of Rs. 50/- & get 100% cashback on your Recharge and Bill payments. use above coupon code to avail this cashback offer. Cashback will be auto accredited to freecharge wallet within 24 hours of the transaction. " This offer was applicable to once per new user. In that coupon no upper limit was written so that means that a person can do whatever amount more than rs 50/- for recharge and bill payment. And same amount should be returned back to him within 24 hrs.
i thought to use this offer and i made payment on FreeCharge app on my android phone. That was my first transaction on freechage as i was the new user then (so was suppose to get benefits of this promocode). I paid an electricity bill payment (Madhya gujarat vij company limited, my electricity bill customer id:[protected]) for rs. 10000/- on 23rd December 2015. I applied the same promocode i.e. "50APP". For which i got message from Freechare that "Congratulations! Promocode has been applied." and then i made payment using credit card. (if anything was wrong according to freecharge then i could have given any message from freechage during bill payment or afterwards but i didn't get any means the have accepetd this). Now once i got all clearance FreeCharge, i was suppose to get rs. 10000/- back in my Freecharge wallet in next 24 hours, but i got nothing.
i decided to wait for some more time but then also i didn't get any money from them. So i wrote them an E-mail to their customer support team at "[protected]@freecharge.com" on 25th December 2015. In my mail i mentioned all the details of this and also had provided the attachments of snapshots of each and every step to support my complaint. but there was no reply from them. so i sent REMINDER on the same mail on 31st December 2015. And on 1st January 2016 they replied me by E-mail that they just have filled my request and have given me the "reference ticket # 2743579" for this complaint. by saying that one of their agent will be in touch shortly. but till present day nobody had contacted me.
On 2nd January 2016 i got another reply from them saying " Your transaction/ recharge/ refund/ cashback (if any) details are updated successful." but there was no update in cashback still there was ZERO in my wallet. I called them too on their customer support numbers for so many times but nobody receives the call. These numbers are:[protected] ;[protected].
In the same mail they also have mentioned that "In case you have any more queries, feel free to share your respective Order IDs/ error message, and we will update you on priority." so i wrote them back that my wallet has not been updated and i also shared once again my order ID with them to make this process faster also sent the screenshots for the same to them. And in the same mail i clearly mentioned that if this would not be rectified in couple of days then i would go to consumer forum for complaint.
Then also there was no word from them so i again replied in the same mail to them that i did not get my rs. 10000/- cash back. I wrote this mail on 4th January 2016. and in reply they send me WARNING MAIL saying "YOU DO NOT NEED TO RESEND YOU MESSAGE."
And still today i do not have any word or money from them. i felt Cheated.
i am filing this complaint to get my Rs. 10000/- cash back.

Sir, I have recharged my mobile with www.freecharge.in, thorugh which i usually do, but when i have done my net pack for Rs. 247 on 24th Dec. 2015 It doesnt recharged, rather my money from my account has been deducted... I have contacted the bank they are telling that it is the problem with the site, but the freecharge people are telling that it is the problem with that bank...likewise they are shifting the blame on one another... But as per the rule stated in their constitution of the www.freecharge.in they were mentioned that they will refund within 7 days if the refund is not done. Already More than 15 days has been passed till now the blame game is on...Iam completely fedup...

I did a recharge of 50 Rs amount from this mail id [protected]@gmail.com freecharge account on mobile [protected] on 1st january. when payment was completed... due to losing internet connectivity i did not get recharge on my mobile while payment has been cut from my account. so plz give me my recharge amount IMMEDIATELY on my mobile number [protected] with 50 Rs cashback.

order ID: FCVA[protected]

thank you