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Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

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1.7

Updated: Oct 5, 2024

Complaints 2442

Resolved

829

Unresolved

1613

So far, so good. Freecharge Payment Technologies / FreeCharge.in is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Freecharge Payment Technologies / FreeCharge.in will keep up the work and continue to help more customers with their concerns even better 🤝

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Freecharge Payment Technologies / FreeCharge.in reviews & complaints page 82

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Address: Mumbai City, Maharashtra, 410210

Website: Www.freecharge.in

I have account with mail id vir.[protected]@gmail.com. few days back my mobile number got updated to some unknown number without my consent and virtual credit card was activated. I had just updated my mobile number and password and thought problem got solved. But in the evening of same day, i started getting OTPs over my mobile number and my wallet started debiting and i lost rs 815. I have raised this issue so many times and after a long time got reply that you guys cannot help me with that. I am raising a sucurity issueissue and you guys do not bother to take any action and chack for flaws in your system. And if you are not able to handle such issues why dont you just shut your operation and stop harrasing customers or just consider it as a serious issue and provide me the refund.

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Address: Mumbai City, Maharashtra, 282004

Website: www.freecharge.in

Hey, i have freecharge account. my mobile number is [protected]. I paid electricity bill it showed successfull paid by freecharge and bank also accepted successfull payment done. but the biller said he didn't received any money. so plz check the issue. bill details are as follows:- FCEC[protected], Sun Jan 17 2016, 04:12:08 PM ₹791

Aug 18, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Vishesh,

Thank you for your patience.

Please accept our sincere apologies for the inconvenience you had to go through, on your recent transaction with us (order ID FCEC[protected]).

We have got this checked with the service provider and they have confirmed that this transaction has been successfully processed against the Ref ID FRC44712778.

In case, the payment is not updated in service provider portal, the payment will be updated in your next bill.

You can also get in touch with your service provider by sharing this Ref ID FRC44712778 and they should also be able to assist you further with this.

Please do not hesitate to get in touch with us, if you have any other query.

Happy FreeCharging,

Customer Success Team
www.freecharge.com

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

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Address: Coimbatore, Tamil Nadu, 641008

My mobile no : [protected] i have recharge the mobile no :[protected] i have recharge rs 209 bank amount credit but yet not recharged

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response

Verified Support

Jan 20, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for choosing to recharge with us! We regret to inform you that your transaction (order ID FCVI[protected]) was unsuccessful. We have already refunded Rs.209 to your account as FreeCharge Balance against this order, which you can use for any future transaction with FreeCharge. You can check these under the 'Freecharge Balance' tab in your account summary at- https://account.freecharge.in/app/wallet/ It seems like your payment for this transaction was unsuccessful against the order id(FCVI[protected],FCVI[protected]), because of which the recharge was not processed. If the payment is processed by your bank but the amount is not forwarded to either the Payment gateway or FreeCharge, then under such circumstances, the amount is auto-refunded to your bank and this may take 5 to 7 business days. Kindly check your account history after 5 to 7 bank working days. If the amount has still not been added back to your account, please write back to us. We'll then check and assist you further. We appreciate your understanding and hope you continue FreeCharging with us.

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Address: Lucknow, Uttar Pradesh, 226016

I have installed freecharge and I have got offer from this site that i[censored] will refer freecharge to ur friends u will get 50 rs balance.. I haven't received it yet.. I want to give feedback on your page.. Highly disappointed.

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thanks for your email. We'd love to sort out your issue right away but unfortunately, we were unable to trace your transaction details. If you can provide us with the below details, it would be easier for us to identify your issue and resolve it: Email ID registered with Freecharge: Recharged number: Order ID: Date of transaction: Recharge amount: We await your reply.

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Address: Bangalore, Karnataka, 560076

Website: www.freecharge.in

Hi, I made my bescom payments through FREECHARGE but next day i receive a SMS from freecharge stating that i have not paid my electricity bill and when i try to call the customer care of freecharge it is either busy or no body receives a call. I had also sent a email for which i did not receive a response. This is very bad service i have ever seen and would never recommend my friends to do the payment from freecharge as customer service is pathetic. Regards, Aishwarya

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thanks for your email. We'd love to sort out your issue right away but unfortunately, we were unable to trace your transaction details. If you can provide us with the below details, it would be easier for us to identify your issue and resolve it: Email ID registered with Freecharge: Recharged number: Order ID: Date of transaction: Recharge amount: We await your reply.

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Address: Mumbai City, Maharashtra, 400051

Website: www.freecharge.in

I recharged my mobile [protected] on 15 Jan 2016 for Rs 50 and 39 with order Id FCVA[protected] and FCVA[protected] that was successful from Freecharge side but was failed from the operator side. Freecharge is saying that the recharge was successful but Reliance support are saying that the recharge was failed. So I contacted Freecharge for my money to revert back but they are not responding to my mails. My [protected]@gmail.com

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Reliance Communications Customer Care

from Mumbai, Maharashtra

Jan 26, 2016

Dear Manish,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Reliance Communications Customer Care

from Mumbai, Maharashtra

Jan 29, 2016

Dear Manish,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications

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Address: 743145

Website: www.freecharge.com

My number [protected] is Rs 253 recharge not be able. & my bank balance deduct 253. FCDM[protected] this is my order I'd plz refund my DTH balance PLS refunded

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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M

Mahendra Singh Goad

from New Delhi, Delhi

Jan 19, 2016

not payment done my DTH Recharge
Recharge Is pending Status
plz Check & resolve My Pending Status & refund My Money or use Other Recharge

Check Screen Shot

18
Jan 2016
26364291
Videocon Tv, ALL

Rs. 100
Recharged on Desktop Website

Order id : FCDW[protected]
Contact us
Your transaction in pending state

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Address: 533103

Website: www.freecharge.in

I am seshu i have done a recharge of rs 50 to my number [protected] order id is FCVW[protected] by applyng code "C50" amount is deducted from my bank account but recharge is failed and also cash back is not received please solve my problem .my contact number is [protected]

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Address: Mumbai City, Maharashtra, 400093

Website: www.freecharge.in

I have done electricity bill payment from above mensioned website but bill was not done. even though I have complaint about the issue but no any reply from the same. I have call them but not recieved the no as follows [protected], [protected], [protected] no ans. my billing details.consumer no[protected], & billing unit 4598 billing amount 2310. my complaint no # 2874712

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Address: Mumbai City, Maharashtra, 421003

Website: Freecharge

I done payment of electricity bill from your app on 09 jan2016 but still they didn't received payment for bill please provide me my money back as I have done the payment after ten days have been passed you people didn't paid money for my bill. Provide my money back

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Address: 123501

Website: www.freecharge.in

I paid my bsnl landline bill of Rs 421 on 14th Jan. Transaction is shown successful, but it is not reflecting on official website of bsnl haryana. I sent 1-2 mail on [protected]@freecharge.com/[protected]@freecharge.in, but not received any reply from them. Freecharge, this is the worst service I experience with the bsnl landline bill. Request you kindly pay my bsnl landline bill before due date or refund my amount. Transaction details are: Order Id: FCLW[protected] Payment Date:[protected] Account Number: [protected]...

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Website: www.freecharge.in

On 15-jan-2016 i initiated a recharge for my own mobile using frecharge wallet...the money was deducted but the transaction is unsuccessful about two times(twice)... both the times the money was deducted in my freecharge wallet but my mobile number is not recharged...i'm not expecting this from freecharge.com...pls try to solve my problem...

Jan 19, 2016

Complaint marked as Resolved

I don't know that the problem was solved through the complaint from consumer complaints or through the complaint I directly sent to the customer service team of freecharge...anyway the problem is solved...THANK YOU...

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thanks for writing in.

We regret for the inconvenience caused to you.

We'd love to sort out your issue right away but unfortunately, we were unable to trace your transaction details.

If you can provide us with the below details, it would be easier for us to identify your issue and resolve it:

Email ID registered with Freecharge:
Recharged number:
Order ID:
Date of transaction:
Recharge amount:

We await your reply.

Happy FreeCharging,

Customer Success Team
www.freecharge.com

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

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Address: 411017

Website: www.freecharge.in

I paid my electricity bill of Rs 740 on 7th Jan. Transaction is shown successful, but it is not reflecting on official website of Maharashtra electricity. I sent 5-6 mail on [protected]@freecharge.com/[protected]@freecharge.in, but not received any reply from them. Freecharge, this is the worst service I experience with the electricity bill. Request you kindly pay my electricity bill before due date or refund my amount. Transaction details are: Order Id: FCEW[protected] Payment Date:[protected] Account Number:[protected]

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Address: Nashik, Maharashtra, 422009

Website: freecharge

I have added money 1000 ruppes but transaction is failed but from my bank account 1000 ruppes is deducted & my freecharge balance is showing zero amount plz solve this issue

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Thank you for writing to us. We understand your concern. We request you to kindly mail us on [protected]@freecharge.com with the transaction details and registered email id. So that we check and assist you better

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Address: Mumbai City, Maharashtra

Website: www.freecharge.in

On 14/01/2016 i tried adding money to my wallet three times of INR 10000. But every time i got the message failed "Go Back". But the money got debited three times from my card. I didnt got any transaction reference number too for one transaction. Please revert back my money to my credit card as soon as possible. My freecharge ac : [protected]@yahoo.co.in Card used : Citi bank Credit Card ending with 8024 Please find the attachment. How its showing in app after money got debited from credit card.. And i tried in web the same was happened third time. But i failed to capture image like this.. Please do the needful..

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Address: Bangalore, Karnataka, 560055

Website: www.freecharge.in

Hi I used freecharge.in for recharging my prepaid account ([protected]) and i tried to charged for a full talk time offer it took me to online payment and i did it and the money was taken from my bank account on Fri Jan 01 2016, 6:40:54 PM. but in freecharge website its showing payment failed (FCVW[protected]) and i asked for refund from [protected]@freecharge.com and they gave me a ticket (Ticket # 2754816) and informed an agent will call me. till now i have not received any refund or any updates. This is a very disappointing incident from the company. I here by reviewing the company as Below Average based on my experience and i won't recommend the services provided by this company to anyone known to me I'm attaching the transaction details and bank statement relevant of the same.

Aug 22, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

We understand you're concerned about the amount deducted from your bank account.

We would request you to please send us your official updated bank statement with complete entries from the date of transaction highlighting the missing amount till date. This is required by our payment partner to follow-up on this from their end.

We do not ask your bank details to any customer. If anybody enquires about bank details, please do not share.

On receiving your reply, we will be able to assist you better.

Happy FreeCharging,

Customer Success Team
www.freecharge.com

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

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N

Newin George

from Bengaluru, Karnataka

Jan 16, 2016

A Guy named Deepak called me from [protected] saying he is from Freecharge.in and tried to steal 5000rs from my account but i caught him and smoked him.
Nice try this is what you get from Freecharge.in
Try to keep this up and it wont take long to end up behind bars

N

Newin George

from Bengaluru, Karnataka

Jan 16, 2016

Another Guy called me from [protected] with the same intention

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Address: 152023

Bsnl landline bill Dear sir, I have paid 1420/- bill through freecharge order id FCLA[protected] BEFORE 3 DAYS bsnl landline . But on bsnl portal it is still pending and not paid and my landline fone is dead due to this . Do needfull either refund or pay on my bsnl pprtal .

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Address: Jammu, Jammu and Kashmir

One of our customer a user of sbi debit card with no[protected] and card no[protected] and by using both of my card from 8/01/2016 to 15/01/2016 a number of pos were done with pos no ET[protected], of Rs 9999/- on 8/1/2016 POS NO ET [protected] FOR RS 9999 ON 9/1/16 POS NO 171828 FOR RS 9999 ON 9/1/16 POS NO ET[protected] FOR RS 9999 ON 10/1/16 POS NO ET[protected] FOR RS 9999 ON 11/1/16 kindly block the consinement and refund the same to the account I have also register fir in this regard.

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Address: New Delhi, Delhi, 110009

Website: freecharge.com

I have downloaded freecharge app in my mobile. I have done many transaction through it. on 11/1/2016, I have deposited Rs.1500/-from my saving account by net banking, freecharge app shows transaction failed, hence Rs.1500/-not credited in it. But in my saving account Rs.1500/- deducted and not refunded till now ...e.i.15/1/2015. I have tried many times in customer care numbers of freecharge but in vain.

Aug 20, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response We apologize.

Kindly provide us the transaction details (registered email id, order id, recharged number/date), so that we can check and assist you further.

Verified Support

Jan 16, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response We apologize.

Kindly provide us the transaction details (registered email id, order id, recharged number/date), so that we can check and assist you further.

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Address: New Delhi, Delhi, 110069

Website: Www.consumercomplaints.in

I did payment of bses and videocon d2h recharge but, The transaction get failed, and money deducted from my account. I had not received money back into acount.

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