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Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

www.freecharge.in

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Updated: Oct 5, 2024

Complaints 2442

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829

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1613

So far, so good. Freecharge Payment Technologies / FreeCharge.in is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Freecharge Payment Technologies / FreeCharge.in will keep up the work and continue to help more customers with their concerns even better 🤝

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Freecharge Payment Technologies / FreeCharge.in reviews & complaints page 81

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Address: Gurgaon, Haryana, 122001

Website: www.freecharge.in

Hi Team,

I made d2h recharge from free charge site on 21st Jan 2016 for 6 month however recharge is still pending as on 23rd Jan 2016. I sent an email to free charge customer care on 22nd Jan 2016. They just apologize for inconvenience and assured to resolve the issue soon. But till now I didn't get any sollution.
Request you to look into the issue and help me to resolve the issue.

Regards
Parveen

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110043

Website: -

Yesterday I have tried my Tata mobile recharge. Amount deducted but not recharged.Kindly resolve issue immediately otherwise I will go to consumer forum

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Address: Mumbai City, Maharashtra

Website: freecharge.com

On 19/1/2016 at 2.22pm .I paid for my BSNL postpaid billof Rs822 thro my HDFC bank debit card to freecharge. com.they took money then sent a message that Bsnl could not be connected. said my money is in credit with them. again i tried several times to pay it failed everytime. everytime they say they could not connect the service provider and mention my money is in credit with them, even i tried for airtel prepaid no [protected]. the result is same. i asked them to refund my money. no response. i asked them the method to use my credit with them no response.please refund my money.

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Address: Mumbai City, Maharashtra, 400051

Website: www.freecharge.in

I have withdrawn two different amounts on two different dates (details given below) from my FreeCharge Wallet to my Bank Account. But the amounts hasn't been credited to my bank account yet. I have already sent two mails to the support team. But no any action taken yet.

So I request the Consumer Complaints Authority, please inform the FreeCharge's Higher Authority about my issue and ask them to take proper immediate action within 24 hours so that I can get my money back.

Details of the amounts withdrawn:

1. Withdrawn amount: Rs.400
Ref ID: NYx8LBtpQWi95YzxY7YefA
Withdrawn on: Sun Jan 10 2016, 11:58:49 PM

2. Withdrawn amount: Rs.400
Ref ID: JM5su2I2RGKyqjPIeRuuHw
Withdrawn on: Mon Jan 11 2016, 12:49:22 AM

Today is 21st January. Still the two amounts hasn't been credited to my bank account yet.

So I Hope for the positive resolution from your end.

Thank you!

May 18, 2017

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2017

Freecharge Payment Technologies / FreeCharge.in Customer Care's response As per our records, both the trxn's are refunded to customer's bank account 3215XXX5567 successfully on 10/01/2016 and 1/01/2016. Customer can write us at [protected]@freecharge.com with updated bank statement of till date trxn's

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Address: Mumbai City, Maharashtra, 400051

Website: www.freecharge.in

Dear sir
Just for testing freecharge I made my bill payment of Rs 300 .
With coupon code POST100.but I didn't get any cashback but I should have to get cashback of 100.

This case is intolerable...
Pls refund my cashback
ORDER ID: FCMW[protected]

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Address: Nagpur, Maharashtra, 440022

Website: www.freecharge.in

I have recharged my mobile number with topup of 50Rs but recharge has not been made yet. Recharge Date:20/01/2016, Time:15:54:16, Order Id:FCVA[protected]

Sep 17, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Jan 21, 2016

Updated by ameya narkhede I have recharged my mobile number with topup of 50Rs but recharge has not been made yet. Recharge Date:20/01/2016, Time:15:54:16, Order Id:FCVA[protected]

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A

ameya narkhede

from Parbhani, Maharashtra

Jan 21, 2016

I have recharged my mobile number with topup of 50Rs but recharge has not been made yet. Recharge Date:20/01/2016, Time:15:54:16, Order Id:FCVA[protected]

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Address: Ashoknagar, Madhya Pradesh, 473443

Website: Freecharge

I recharge [protected] on 20-1-16 with an amount of 251 which is idea no.but balance deducted by airtel company and recharge is not done please refund my amount

Sep 21, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Veerendra,

We'd love to sort out your issue right away but unfortunately, we were unable to trace your transaction details.

If you can provide us with the below details, it would be easier for us to identify your issue and resolve it:

Email ID registered with Freecharge:
Recharged number:
Order ID:
Date of transaction:
Recharge amount:

We await your reply.

Happy FreeCharging,

Customer Success Team
www.freecharge.com

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Address: New Delhi, Delhi

Sir I request recharged no made by me but my Rs50 deducted from free charge wallet today plzz refund my account . my mobile no. is [protected]. FCVA[protected]

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Website: www.freecharge.com

I was sent you below request, they didn't reply back to mail or they not refund my money still, kindly please look at seriously on this matter and take appropriate action.

Hello,
I was try to recharge yesterday but after payment, recharge is not done but my payment is deducted and still not come into my account or wallet.Kindly check and credit back amount into my account or wallet, i am very thankful to you.

Order id - FCVW[protected]

Failure Recharge Amount - 159

Recharge Date /Time - Mon Jan 18 2016, 9:52:44 PM

Thankks & Regards
Divyang Pateriya

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Address: Mumbai City, Maharashtra, 134003

Website: FREECHARGE.IN

I recharge my dth of rupee 250 from freecharge.In first time. So they debited 250 rupee from my bank a/c but recharge not done. Then i mail them abt refund. So told me to wait for 4 hours but no response. So at last here to seek help from u sir. I want my money back.

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Address: 560050

Website: FreeCharge.in

Dear Sir,

Order ID : FCVM[protected] Date : 19-Jan-2016

This recharge not made by me. 70 Rs deducted from my recharge wallet.
For Recharge West Bengal Airtel [protected] number.
And also While calling this number call not received and in true caller its showing
Paytm.

Regards,
Shridhar
[protected]
shridhar.[protected]@gmail.com

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Jan 20, 2016

Updated by shrid51 I get call from recharge person, they ask me for my Debit card Number i am refused to give him card number.
how its possible to provide my card to to any 3rd person.

Jan 20, 2016

Updated by shrid51 Now they are telling account was hacked by unknown person.
OK If its hacked means how much your web site safe ?
how we will believe on your web site ? if our any bank related info leaked means who is the responsible for it ?

Jan 20, 2016

Updated by shrid51 now they telling account was hacked by unknown person
OK If its hacked means how much your web site safe ?
how we will believe on your web site ? if our any bank related info leaked means who is the responsible for it ?

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N

nitesh singh parihar

from Delhi, Delhi

Jan 20, 2016

Recharged not made by me Rs 50 deducted from my free charge wallet today plzzz refund my balance mobile number [protected] FCVA[protected]

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Address: Vadodara, Gujarat, 390020

Website: freecharge.in

I used freecharge android application for recharging my prepaid account ([protected]) and i tried to charged for a full talk time offer for 290 indian rupee. it took me to online payment and i did it and the money was taken from my bank account on Wed Jan 20 2016, 10:49:16 AM. but in freecharge application its showing payment failed (FCVA[protected]). After 3-4 minutes i tried once again for recharge of same amount and again same problem arrived and freecharge application its showing payment failed (FCVA[protected]). I asked for refund from [protected]@freecharge.com. till now i have not received any refund or any updates. This is a very disappointing incident from the company. I here by reviewing the company as Below Average based on my experience and i won't recommend the services provided by this company to anyone known to me I'm attaching the last 6 transaction details relevant of the same.

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Address: 560019

Website: //www.freecharge.in

Hi, I done payment via my credit card. Amount has been deducted from my account. still recharge has not done.. i am trying to reach Kunal Shah of Accelyst Solutions Pvt. Ltd.For more details contact +[protected].. this number no one is responding..

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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G

ggprashanth

Jan 20, 2016

Please recharge the DTH or refund the amount.

Reliance Communications Customer Care

from Mumbai, Maharashtra

Jan 25, 2016

Dear Prashanth,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Reliance Communications Customer Care

from Mumbai, Maharashtra

Jan 27, 2016

Dear Prashanth,

We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number here using a PC: http://on.fb.me/1lrvkq7 so that we can successfully contact you to address your concerns.

Regards,
Reliance Communications

P

patole

from Pune, Maharashtra

Jun 13, 2016

recharge nhi hua

plz refand kigye

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Address: 411038

I have paid my electricity bill through freecharge but you haven't submtied my electricity bill to MSEB. Please submit it to MSEB at the earliest otherwise i will take stringent action against you.my freecharge account is [protected]@gmail.com.Order id is FCEW[protected]

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Address: 712245

Today I recharge dish tv Rs 345.00 the amount deducted my account but not recharge please refund Rs 345.00 of my account. Order no FCDA[protected]

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Address: Ambala, Haryana, 133001

Website: Recharge bsnl not sucessfulp

Today I recharged my prepaid mob [protected] with ₹50 and coupon more50. My net banking account debited but neither received ₹50 in my wallet nor mobile recharged please do the needful
S k Bhasin [protected] email [protected]@yahoo.com

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Address: Mumbai City, Maharashtra

Website: www.freecharge.in

I have paid my mtnl bill though free charge on[protected] of rs.857 but till now my payment is not done.I am trying to contact free charge on call they did not give respone also i have mailed to [protected]@freecharge.Com they always told me your complaint request sended to concern department.

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Address: Mumbai City, Maharashtra, 248001

Website: freecharge.in

I recharged my bsnl number for rs 330. Full tt but it didn't recharged, i got message that I'll be informed within 2 hours but i didn't got any message i mailed to [protected]@freecharge.in but till now no reply has come, help me in this regard.recharge ID [FCVA[protected]]

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Address: Sirmaur, Himachal Pradesh, 173001

Website: www.freecharge.com

Hi. Today I made a transaction of Rs. 250 for my Tata sky recharge ([protected]) through netbanking towards freecharge account but the recharge is not successful. Now how can I get my money back.

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Address: 208019

Hey, i have freecharge account. my mobile number is [protected]. I recharge TATA SKY D2H, it showed successfull paid by freecharge and bank also accepted successfull payment done. but the biller said he didn't received any money. so plz check the issue. bill details are as follows:-FCDA[protected], Mon Jan 18 2016, 23:59:14 amount is 290...

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