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Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

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Updated: Apr 22, 2024
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Freecharge Payment Technologies / FreeCharge.in reviews & complaints page 93

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K
Kashif7879
from Pune, Maharashtra
Oct 24, 2015
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Address: Mumbai City, Maharashtra, 411057
Website: www.freecharge.in

I added 3000 money to my freecharge account. Now I want to withdraw back to my account. Its more than 5 days and the system is Not allowing me to do so. I have send emails multiple times to freecharge support team and trying to call them but they are not responding.
Oct 24, 2015
Complaint marked as Resolved 
I could withdraw my money back!! Thanks for resolving the issue I could withdraw my money back!! Thanks for resolving the issue
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    shahyawar21
    Oct 24, 2015
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    Address: Mumbai City, Maharashtra, 110017
    Website: freecharge.com

    used the promo code yesbp for the payment of my bill for orser id FCMA[protected]. the given promo code was applied successfull and a popup appeared you ll recieve a 10 percent cashback on making a payment by yesbank debit card. i made the payment using yes bank dr card which was as a saved card in my freecharge account. but my cashback wasnt processed with the reason need to make payment by yes bank debit card. kindky rectify the error at your end as the payment was made by the yes bank debit card and process and credit cashback into my freecharge account.
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      Sarkarpara
      Oct 22, 2015
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      Address: Gonda, Uttar Pradesh
      Website: freecharge

      On12th oct i made One rechage.at time of payment, it showed payment failed through indian overseas bank visa debit card.again i made another rechage.but amount debited twice and i get only one rechage of rs.60.repetedly i gave complaints.first they told me within 5to7days it resolve.again they told me 48hours it solved.now they told me recharge is successful.alteady10days over.thistype of harrasment u made with ur customers.when i get my amount back.My recharge mobno [protected]
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        P
        parth babaria
        from Mumbai, Maharashtra
        Oct 20, 2015
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        Address: 400068
        Website: freecharge.in

        Mobile no - [protected] transaction no./ odrer id :- FCGW[protected] order says succesfull but i am sending you two images grabs of the mahanagar website which says payment still pending and other from freecharge which says payment made and invoice is given.
        +2 photos
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          S
          shubhra jha
          from Kolkata, West Bengal
          Oct 19, 2015
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          Website: Freecharge.in

          Every time i try to net recharge my bsnl no.iwith rupee 155 as per 2g plan of bsnl, it comes in my account as topup..while in second time on recharging with same amount it comes as net pack.
          I have already complained about this, and were assured that issues will be solved .but now it is more then two weeks and no response from freecharhge authority.
          If my money will not be returned within 24 hours, then as a concernd consumer i will report about this to consumer forum.
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            P
            patrakamalkant
            from Bhubaneshwar, Odisha
            Oct 18, 2015
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            Website: www.freecharge.in

            Dear sir, yesterday i had recharged my mobile, but still i didn"t recieve money in my mobile but money is deducted from my bank account.Order id : FCVW[protected]. so, kindly solve our problem soon contact number- [protected] THANK YOU
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              M
              Mohamed Gazzali GK
              from Chennai, Tamil Nadu
              Oct 16, 2015
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              Address: 600035
              Website: Freecharge

              Its definitely a Bullshot, For the failed transaction may b that also their feature.. That money goes to their wallet which needs to be revert back to the account. Why is that goes to wallet.. Nobody dnt need that wallet at all in case if they do like this. Even I dont hv any smartphone with internet ? I dont have internet in my home only in office, I could not use that so ? This is a very big issue, they were making. Please solve this
              It needs to resolved, they might be filling their wallet like so.
              they are cool and saying like you could tranfer using our service to transfer which has process...
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                R
                ram1290
                from Bengaluru, Karnataka
                Oct 15, 2015
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                Address: 530017
                Website: freecharge.in

                Dear Sir, I had been recharged vodafone by Rs.50 and as per offer provided Free-Charge Rs.50 cash back. But now they said NO PROMO CODE WAS USED against the oreder . But i used the promo code HI50 at the time of transaction . I sent the issue to freecharge support, but they always said that NO PROMO CODE WAS USED. I used this promocode at first recharge of my mobile number with the freecharge.in But now they do not want to give the cash back . so, my request is that please resolve this issue...
                Dear Sir, I had been recharged vodafone by Rs.50 and as per offer provided Free-Charge Rs.50 cash back. But now they said NO PROMO CODE WAS USED against the oreder . But i used the promo code HI50 at the time of transaction . I sent the issue to freecharge support, but they always said that NO PROMO CODE WAS USED. I used this promocode at first recharge of my mobile number with the freecharge.in But now they do not want to give the cash back . so, my request is that please resolve this issue...
                Dear sir,
                I have Bill Payment an amount of Rs 375 on 01/09/2015 Of may Idea CUG but I have not got my Bill payment confurmation and money has been deducted from my account of bank of india. Payment was done via Debit card.now 18 days gone but still not refund my money by free charge.,
                Tabish.S
                [protected]
                I have rs.29 in my account yesterday but today i have found 0 balance in my account. Plz give my money back

                Amount not credited in my number

                Sir, ma'am Actually i have done three recharge from promocode vouchers by freecharge Bt the amount is not credited in my number ([protected])n my sister contact no ([protected])
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                  S
                  Swati D
                  from New Delhi, Delhi
                  Oct 14, 2015
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                  Address: Mumbai City, Maharashtra, 110085
                  Website: www.freecharge.in

                  I availed the offer of 20% cash back on 9 October 2015 but didn't received by cash back(promo code PP20). Then on 13 Oct 2015 also Rs.50 cash back offer was availed but didn't received by cash back (promo code FIFTYCB). I contacted customer support and they said cashback will be provided only if I had paid through Credit/Debit card which was not at all mentioned in message. I am pissed off with their response. It looks like I have wasted my 250 Rs. for this. Please help and resolve this matter ASAP
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                    M
                    MalleshSA
                    Oct 14, 2015
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                    Address: Ahmedabad, Gujarat, 3800001
                    Website: freecharge.in

                    Hi, I was trying to recharge 1000/- to my mobile number [protected] using freecharge, but transaction got failed and money got debited from my hdfc account, now freecharge is responding or refunding my money, please help me to get my money back.
                    Oct 14, 2015
                    Complaint marked as Resolved 
                    I was trying to recharge 1000/- to my mobile number 7799315345 using freecharge, but transaction got failed and money got debited from my hdfc account, now freecharge is responding or refunding my money, please help me to get my money back. The issue is resolved now.
                    18
                    Nov 2015
                    [protected]

                    Vodafone Postpaid, ALL
                    Rs. 226

                    Recharged on Mobile Website
                    Order id : FCMM[protected]
                    Contact us

                    Your transaction failed
                    18
                    Nov 2015
                    [protected]

                    Vodafone Postpaid, ALL
                    Rs. 226

                    Recharged on Android
                    Order id : FCMA[protected]

                    Your payment for this transaction failed
                    my vodafone postpaid bill payment failed but my 226.00 Rs not refund my wallet and my account so my problam sold earily and pls information my mo. number [protected] and reply me
                    my accouny number= idbi bank a/c n= [protected]
                    sir i recharge my vodafone phone no. on 5 december for rupees 50 and this was a topup the recharge is not done my money is also deducted from my account my order id is FCW[protected] and my transaction referrence no. is IGOBCIENI8 AN MY EMAIL ID IS [protected]@gmail.com and my phone no. is [protected]
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                      V
                      vjsahas
                      from Ludhiana, Punjab
                      Oct 13, 2015
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                      Address: Rupnagar, Punjab, 140101
                      Website: www.freecharge.in

                      Sir/ Madam While adding 1500/- on 08/10/2015 at 18:37:29 pm from my credit card ending with 6002 on freecharge wallet in [protected]@gmail.com user id, After ending transaction webpage showed internal error and message appeared that "BANK IS UNABLE TO AUTHENTICATE TRANSACTION" but 1500/- rupees deducted from my credit card but payment failed and the amount is not refunded to amount credit card until now. Kindly initiate the process of refunding it to my credit card.
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                        A
                        ankur singh kushwah
                        from Mumbai, Maharashtra
                        Oct 13, 2015
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                        Address: Mumbai City, Maharashtra, 400051
                        Website: freecharge.in

                        Hi Team, Date of incident:- 13-Oct-2015 Client Name:- freecharge.in (Vaibhav Chambers, Unit No. 2A, 2nd floor, Bandra Kurla Complex, Bandra East, Mumbai - 400051) Description:- As per my old complaint number. freecharge agent called me to get cash back into my account and asked me details as a geniun guy. but when i shared my details they deducted my all money from my account. this is totally fraud behavior of such companies. if anybody can help then please help me. as such kind of companies are making fraud of customers. Please help toi get back my 5000/- rupee deducted from my account. I want my extra 5000/- money back to my account. Reference to #Ticket # 2252348 Regards, Ankur kushwah
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                          kunwar.Rajneesh
                          from Delhi, Delhi
                          Oct 13, 2015
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                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201308
                          Website: www.freecharge.in

                          Dear Sir,

                          I had been recharged Videcon-D2H by Rs.500 and as per offer provided Free-Charge Rs.100 cash back. But now they said you had been not used any promo code . But i used the promo code DT20 at the time of transaction .

                          But now he do not want to give the cash back . so, my request is that please resolve this issue
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                            yhsiddiqee
                            from Obra, Uttar Pradesh
                            Oct 13, 2015
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                            Address: 400051
                            Website: www.freecharge.in

                            I have a FreeCharge user id on www.freecharge.in website for recharging my mobile and Dth but last 20 days whenever I try to login on freecharge id its shows error message "Something went wrong please try later. for this reason I contact to freecharge and they did not resolve this problems and about 20 days have been passed. I suggest everyone that don't use freecharge otherwise you will suffer with your id login error.
                            +1 photos
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                              E
                              er.vikasjha
                              from Delhi, Delhi
                              Oct 13, 2015
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                              Address: 560062
                              Website: www.freecharge.in

                              I have done a ''special recharge'' of Rs 125 yesterday of my BSNL mobile no on 10th OCT-2015 nearby at 6:16 PM which supposed to provide me 177 STD + Local Minutes +200 Mb 3G Data and 100 SMS .I am using this plan since last 6 Month but this time, "Freecharge" stupid new sw done something else and hevent provide me corresponding benefits related to the scheme. I hevent received corresponding recharge offers as committed by FreeCharge app.When I ask to refund my money, they told me to contact BSNL as the corresponding benefit is the responsibility of service provider. On the other hand, BSNL customer care representative told me that they are not lible to the commitment done by "Freecharge" people / App. I have shared the Print-screen of received service sms but nothing progressive as "Freecharge" Peoples are not bother about the customer service once they received the payment. Infact, same recharge is done successfully by "PayTM" when I have done second time. Regards,
                              +2 photos
                              Feb 20, 2016
                              Complaint marked as Resolved 
                              Company contacted us over mail and first they express there un willingness to resolve the matter. Later on after 5-6 mail chains, company has provided 70 of the recharge amount as a cashback.
                              IT IS VERY VERY STRANGE FOR ME THAT CASE IS AGAIN REPEATED ALONG WITH ME WITHIN ONE WEEK.

                              What is going on with Freecharge ??? I have done a "especial" recharge of "T24" GSM Mobile no with a value of rupee 199 morning at 11 O'clock on 16th OCT-2015 through Freecharge web sight . Recharge is done but i hevent got the corresponding benefits of 550 local and std minutes as proposed by Freecharge web sight.

                              It is very strange that i received a message of 1 GB data pack for 30 days. I do not required any data pack

                              THIS IS RIDICULOUS, WHAT IS GOING ON WITH "FREECHARGE" .
                              Printscreen of received service sms is already mailed to "[protected]@Freecharge.com" but they have only one computer generated reply over the matter " Please contact to service provider".Very fad up and sucking service from Freecharge side .

                              Regards,

                              Haven't received the right benefits against my transaction - Comment #2240004 - Image #0
                              I have already talked 2 times with T24 customer care and they simply refused and told me that they are not responsible for any payments if made through 3rd party app or websight.

                              I have requested to freecharge people to provide me refund asap but they are not listining anything and sending me one computer generated mail below:-
                              [protected][protected]

                              As per the data base plans are same in our site as well as operator site.


                              Hence, this seems to be a miss from the operator's end. Unfortunately, the benefits transferred are not in our control, so we request to please contact your operator's customer support on this and they will help sort this out for you.

                              We wish we could help you out more on this :( We'd love another chance to show you an improved experience and hope for your continued support.

                              Happy FreeCharging!

                              Customer Success Team
                              [protected][protected][protected][protected][protected]---
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                                sami uddin
                                from Mumbai, Maharashtra
                                Oct 13, 2015
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                                Address: Bhopal, Madhya Pradesh, 462001
                                Website: www.freecharge.in

                                Sir, I am recharge Rs120 in airtel number [protected] on date[protected] the time 9:10 am.But not recharge in this number deduct my sbi account. Please refund my deduct rupees. Thank you..
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                                  monika.g5690
                                  from Hyderabad, Telangana
                                  Oct 13, 2015
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                                  Address: Hyderabad, Andhra Pradesh, 500006
                                  Website: Freecharge.in

                                  Hi Team, I have made bill payment for my IDEA postpaid from my wallet with Rs. 140. The money got deducted from my wallet and payment received message got populated in my app. However, it is in pending status from yesterday. Will I get refund or bill will get paid? Please find attached screen shot and details below and let me know the status of the same. Order ID: FCMA[protected] Recharge number: [protected] Date of payment: 12-Oct-2015 Thanks & Regards, Monika. G
                                  +1 photos
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                                    A
                                    ankur singh kushwah
                                    from Mumbai, Maharashtra
                                    Oct 12, 2015
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                                    Address: Mumbai City, Maharashtra, 400051
                                    Website: freecharge.in

                                    Hi Team, Date of incident:- 12-Oct-2015 Client Name:- freecharge.in (Accelyst Solutions Pvt. Ltd) Description:- I have done transaction of rs-4789/- from freecharge account. i want to pay my datacard bill on 12-Oct-2015. but freecharge is unable to make payment to my datacard and transaction failed and saved my money to its wallet. Now i want my money back to my credit card so i can pay my bill through another mode. pleasehelp as its urgent. Solution:- I want my money back to my credit card. Company address:-Vaibhav Chambers, Unit No. 2A, 2nd floor, Bandra Kurla Complex, Bandra East, Mumbai - 400051 Regards, Ankur Kushwah [protected].
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                                      arun_g
                                      from Bengaluru, Karnataka
                                      Oct 11, 2015
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                                      Address: Mumbai City, Maharashtra, 560016
                                      Website: www.freecharge.in

                                      Hi sir, i have recharged through freecharge yesterday for 1098 for bescom electrcity bill i got as message sucess but when i checked bescom ppl they are saying amount is not credited to us so pay on time this unfair when i checked with these guys are saying our team will contact you in 6 hours but no responsee still this time.
                                      Oct 11, 2015
                                      Updated by arun_g
                                      i got new message esolved but its still same shame on u guys
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                                        Lovpreet Singh
                                        from Chengalpattu, Tamil Nadu
                                        Oct 11, 2015
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                                        Address: 144001
                                        Website: freecharge.in

                                        I was trying to pay my vodafone postpaid mobile bill through freecharge.in on 9/10/2015 but it didn't got successful and now i have tried upto 10-11 times but the same result. I had got my Rs. 350 stuck there. I want my either my bill payed or my money back.
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