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Gaana.com Complaints & Reviews

gaana.com
1.8
Updated: Nov 15, 2025
Complaints 733
Resolved
254
Unresolved
479
So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝
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Gaana.com reviews & complaints page 10

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J
Jetli
from Kakching, Manipur
Aug 26, 2022
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Address: Thoubal, Manipur

I would like to cancel auto renewel and subscription and delete my account
my email id is [protected]@gmail.com
Gaana.com customer support has been notified about the posted complaint.
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    A
    Ankit966001
    from Jaipur, Rajasthan
    Aug 15, 2022
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    Iam complain about they debit 399 money from my account without informe me and iam never on my auto renewal subscription options they automatic on it. And my last subscription is end on 16 August
    They debit my money on 15 agust without send any message or mail to me. I try to contact there customer but they didn't call me or on chat they didn't give me a proper reply regarding to my problem
    Or now they didn't cancel my auto renewal subscription options
    Always show error in there app or site
    I want my money back.
    Gaana.com customer support has been notified about the posted complaint.
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      P
      Prayag .
      from Rawatbhata, Rajasthan
      Aug 12, 2022
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      I had used Gaana app for 1 day in May 2022 as I got 3 months subscription offer for just Re 1 on Paytm app thereafter I had deleted the Gaana app. Amount of 249/- rs was debited from my Paytm wallet on 12/08/2022 without my permission. I want the refund please.

      Thanks
      +1 photos
      Gaana.com customer support has been notified about the posted complaint.
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        K
        kavana muddal muddal
        Aug 10, 2022
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        Hi, my gaana plus Subscription got renewed automatically without my permission and an amount of rs.399 on 10th Aug got deducted from my phone pay .I kindly request you to refund my money back into my paytm wallet as this gaana plus subscription was not needed..
        +1 photos
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          R
          Rohit choudhary ckw
          from Bharatpur, Rajasthan
          Aug 2, 2022
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          Address: Bharatpur Rajasthan

          Automatic money was deducted from my account, neither sms nor any information
          This is scam
          I want refund my money as early
          Gaana.com customer support has been notified about the posted complaint.
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            B
            Bhavy mehta
            Aug 1, 2022
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            Hello Team,

            I have purchased a ganna plus subscription plan for this [protected].
            When I open the application and play any songs. I do not play so, you can solve this error or refund my money.
            I already complained to your support email id.
            I attached screen shot for my subscription plan.
            Please help me As soon as possible.
            +1 photos
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              D
              Devanshshukla
              from Warud, Maharashtra
              Aug 1, 2022
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              Hello teams
              I am Devansh Shukla. I don't know how my paytm wallet linked with gaana com. Yesterday at around 1:33 am my money got deducted from my Wallet. I want my money back. Please refund it. I have attached screenshot for your reference. Please do the needful as soon as possible
              With regards
              Gaana.com customer support has been notified about the posted complaint.
              Aug 01, 2022
              Updated by Devanshshukla               Hello teams
              I am Devansh Shukla. I don't know how my paytm wallet linked with gaana com. Yesterday at around 1:33 am my money got deducted from my Wallet. I want my money back. Please refund it. I have attached screenshot for your reference. Please do the needful as soon as possible
              And I don't want to enjoy anything i just want my money back.
              With regards

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                K
                [email protected]
                from New Delhi, Delhi
                Aug 1, 2022
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                Hi there i installed gaana for some coupon and im not using it frequently i thought of cancellation of subscription by the end of august 2 where it ends when im trying to cancel the subscrition its saying cancellation failed and there is no customer support readily available to lodge our problems and i got a message saying it will automatically deduct through paytm by 3rd itself . it was like a high tech scam. Please provide me details on how to end it soon
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                  C
                  cruisectrl
                  Jul 31, 2022
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                  I have never subscribed or downloaded or listened to any music on Gaana even for a second. However, I am still getting spammed by them. I never shared my email with them. (I got it for free when I got Airtel service when I was traveling in India years ago but was never interested in then or now). I’m being spammed by Gaana relentlessly and frequently since then. They don’t give an OPT-OUT or Unsubscribe option in their email messages. Nor can you give feedback on their website. Their HELP section, they say, only works from 9am to 7.30pm. That’s ridiculous! A schedule for HELP/Support?! Also, what time zone? IST? GMT? EST?
                  Gaana.com customer support has been notified about the posted complaint.
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                    B
                    Bipin Ghimire
                    Jul 28, 2022
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                    3 month ago, I, Bipin Ghimire, a middle class student of KiiT university has bought an audio product from Flipkart and got 3 month gaana subscription free of cost, then downloaded gaana app to avail the offer and few days ago I also checked whether the auto renewal is off or not, I tried to turn it off but it was not possible and today automatically 249 rs was cut from the bank
                    . I am so sad for my 249 rs as that means a lot to me . Please cancel my subscription and refund my amount as soon as possible.


                    Mobile no - [protected]

                    For the proof of payment I have attached the screenshot of payment receipt paid from paytm
                    +1 photos
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                      R
                      raviranjan1127
                      from Chhapra, Bihar
                      Jul 27, 2022
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                      Address: Noida , Uttar Pradesh

                      Niva Devi
                      July 27/2022

                      Hi, my gaana plus Subscription got renewed automatically without my permission and an amount of rs.499 got deducted from my paytm balance..I kindly request you to refund my money back into my Paytm payment Bank ..this gaana plus subscription was not needed.
                      My contact number [protected]

                      Please solved my query as soon as possible
                      +1 photos
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                        C
                        Chandan Tech
                        Jul 27, 2022
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                        Address: Sandhya Restaurant & Bar

                        Hi, my ganna plus subscription got renewed automatically without my permission and an ammount of rs249 got deducted from my phone pay balance.. I kindly request you to refund my money back into my phone pay wallet as this ganna plus subscription was not needed ...
                        +1 photos
                        Gaana.com customer support has been notified about the posted complaint.
                        Jul 27, 2022
                        Updated by Chandan Tech                         Hi, my ganna plus subscription got renewed automatically without my permission and an ammount of rs249 got deducted from my phone pay balance.. I kindly request you to refund my money back into my phone pay wallet as this ganna plus subscription was not needed ...

                        Jul 27, 2022
                        Updated by Chandan Tech                         Hi, my ganna plus subscription got renewed automatically without my permission and an ammount of rs249 got deducted from my phone pay balance.. I kindly request you to refund my money back into my phone pay wallet as this ganna plus subscription was not needed ...
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                          S
                          Shubhamtomar912
                          from Kharkhoda (Haryana), Haryana
                          Jul 27, 2022
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                          Address: Kharkhoda, Haryana

                          I didn't receive any intimation before, for the renewal of 1Year subscription, over mail OR sms. Previously I have done the same subscription, for just Rs. 1, as it was an offer by some other vendor. So, now I am not willing to pay Rs. 499 for this particular subscription kindly CANCEL my order AND REFUND ME THE SUBSCRIPTION AMOUNT DEDUCTED
                          My Order Id is:-
                          GAANA[protected][protected]U
                          +1 photos
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                            L
                            lakshyagaming9839
                            Jul 25, 2022
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                            I didn't receive any intimation before, for the renewal of 1Year subscription, over mail OR sms. Previously I have done the same subscription, for just Rs. 1, as it was an offer by some other vendor. So, now I am not willing to pay Rs. 499 for this particular subscription kindly CANCEL my order AND REFUND ME THE SUBSCRIPTION AMOUNT DEDUCTED
                            Gaana.com customer support has been notified about the posted complaint.
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                              C
                              Chhaya Rana
                              from Gurgaon, Haryana
                              Jul 25, 2022
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                              I didn't receive any intimation about deductions of Rs 499 got deducted from my paytm balance for the renewal of 1 Year subscription, over mail OR sms. Previously I have done the same subscription, for just Rs. 1, as it was an offered by some other vendor.
                              So, now I am not willing to pay Rs. 499 for this particular subscription kindly CANCEL my order AND REFUND ME THE SUBSCRIPTION AMOUNT DEDUCTED
                              My Order Id :-GAANA[protected]U
                              Gaana.com customer support has been notified about the posted complaint.
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                                L
                                lakshyagaming9839
                                Jul 25, 2022
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                                Hi, my gaana plus Subscription got renewed automatically without my permission and an amount of rs.499 got deducted from my paytm balance..I kindly request you to refund my money back into my paytm wallet as this gaana plus subscription was not needed..
                                Gaana.com customer support has been notified about the posted complaint.
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                                  S
                                  Shubhamtomar912
                                  from Kharkhoda (Haryana), Haryana
                                  Jul 24, 2022
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                                  Address: Kharkhoda, Haryana

                                  I didn't receive any intimation before, for the renewal of 1Year subscription, over mail OR sms. Previously I have done the same subscription, for just Rs. 1, as it was an offer by some other vendor. So, now I am not willing to pay Rs. 499 for this particular subscription kindly CANCEL my order AND REFUND ME THE SUBSCRIPTION AMOUNT DEDUCTED
                                  My Order Id :-
                                  GAANA[protected][protected]U
                                  +1 photos
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                                    S
                                    Shubhamtomar912
                                    from Kharkhoda (Haryana), Haryana
                                    Jul 24, 2022
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                                    Address: Kharkhoda, Haryana

                                    I didn't receive any intimation before, for the renewal of 1Year subscription, over mail OR sms. Previously I have done the same subscription, for just Rs. 1, as it was an offer by some other vendor. So, now I am not willing to pay Rs. 499 for this particular subscription kindly CANCEL my order AND REFUND ME THE SUBSCRIPTION AMOUNT DEDUCTED
                                    My Order Id Is:-
                                    GAANA[protected][protected]U
                                    +1 photos
                                    Gaana.com customer support has been notified about the posted complaint.
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                                      S
                                      Shubhamtomar912
                                      from Kharkhoda (Haryana), Haryana
                                      Jul 24, 2022
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                                      Address: Kharkhoda, Haryana

                                      RS.499 got deducted from my paytm wallets without any permission.
                                      Please Cancel the subscription and refund my money ASAP.
                                      Please give me back my money.
                                      My Order Id :- GAANA[protected][protected]U
                                      +1 photos
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                                        S
                                        Shubhamtomar912
                                        from Kharkhoda (Haryana), Haryana
                                        Jul 24, 2022
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                                        Address: Kharkhoda

                                        Gaana plus Subscription got renewed automatically without my permission and an amount of rs.499 got deducted from my paytm wallet..i Kindly request you to refund my money back into my paytm wallet and this subscription was not needed . Unsubscribe me and give back my money...
                                        My order Id Is :- GAANA[protected][protected]U
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