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Gaana.com Complaints & Reviews

1.8
Updated: Nov 15, 2025
Complaints 733
Resolved
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Unresolved
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Gaana.com reviews & complaints page 12

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M
Maaz@1994
from Bengaluru, Karnataka
Jun 25, 2022
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I got free gaana subscription for 2 months. From 27th March 2022 to 24th June 2022 where it got auto renewed without my knowledge and permission. Hence, i need the amount of rs 499 refunded.
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    A
    anandkatarmal
    from bilimora, Gujarat
    Jun 24, 2022
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    Address: Plot No. 391, Udyog Vihar, Phase–III Gurgaon

    They charge me for auto renewal amount even i have cancel the plan, when i asked for help they replied enjoy music we cant help .
    Gaana.com customer support has been notified about the posted complaint.
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      S
      from Ballia, Uttar Pradesh
      Jun 23, 2022
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      Website: Garena.com

      Hello Garena,
      Hello Sir, my name is dhanu verma. I'm using free fire have been last 6 month, my account has been suspended.

      9 days ago I'm playing a rank match... in that match I'm killed by a hacker(wall hack).

      But I can't control my angry... I'm tried to download a mod apk... at last its working... I got a wall hack apk...I'm using wall hack in 2 days... I knew it is illegal... then I'm uninstall the wall hack apk... and download original from google play store... next day I'm opening free fire but it's not responding. It will show my account is suspended.

      Please help me GARENA, I love Free Fire so much... I can't live without GARENA FREE FIRE, Please give me my account I'm never misuse the chance... trust me... my account nickname is ✞︎❣︎ʀᴇᴇɴᴀ❣︎✞, my user ID is:[protected]

      Please give me my last chance... I Love Free Fire...
      Please give me a last chance sir,
      I HOPE YOU SIR YOU UNDERSTAND ME
      +1 photos
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        A
        Abhinavgrover7
        Jun 21, 2022
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        I subscribed gaana plus from some coupon but now i am constantly getting texts from gaana to auto debit the account It is very irritating
        Please stop the e mandate

        Ph no [protected]
        [protected]@gmail.com
        Gaana.com customer support has been notified about the posted complaint.
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          Abhinavgrover7
          Jun 21, 2022
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          I subscribed gaana plus from some coupon but now i am constantly getting texts from gaana to auto debit the account . I want to stop this e mandate
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            C
            Charu16
            from Mumbai, Maharashtra
            Jun 13, 2022
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            I'm undergraduate student and have no income source. Yesterday unknowingly ganna took 299rs for its ganna subscription. I don't want any subscription. I had already told them about my mistake and asked for cancellation of the subscription and refunding the amount because i don't require the services of gaana.com as a paid user as i am a student with no source of income
            Gaana.com customer support has been notified about the posted complaint.
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              C
              Charu16
              from Mumbai, Maharashtra
              Jun 13, 2022
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              I'm undergraduate student and have no income source. Yesterday unknowingly ganna took 299rs for its ganna subscription. I don't want any subscription. I had already told them about my mistake and asked for cancellation of the subscription and refunding the amount because i don't require the services of gaana.com as a paid user as i am a student with no source of income.
              Gaana.com customer support has been notified about the posted complaint.
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                A
                anurag sahni
                Jun 5, 2022
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                Hallo,

                I am using Ganna.com since long and has subscribed with Premium and since more than 2 yearsi Cannot use the app beacuse i cannot login it through my US mobile Number, through which i activated the account and also paid through Apple Pay.

                I need to access it and log in but nothing is happening.

                Kindly send an OTP or activation link on my number in US so that I can use the Paid verson.

                Thanks
                Gaana.com customer support has been notified about the posted complaint.
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                  S
                  saroshimam
                  May 31, 2022
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                  Hallo,

                  I am using Ganna.com since long and has subscribed with Premium and since more than 6 months i Cannot use the app beacuse i cannot login it through my German Number, through which i activated the account and also paid through Apple Pay.

                  I need to access it and log in but nothing is happening.

                  Kindly send an OTP or activation link on my number in Germnay so that I can use the Paid verson.

                  Thanks
                  Sarosh Imam
                  +[protected]
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                    A
                    Arunp1994
                    May 30, 2022
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                    Address: Isanpur, Ahmedabad

                    Hello gaana plus Subscription got renewed automatically without my permission and an amount of rs.199 debit my account with out any password and OTP ... got deducted from my phonpay sbi bank account balance..I kindly request you to refund my money back into my phonpay account wallet as this gaana plus subscription was not needed..

                    Last 6 months i don't use this app...
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                      P
                      Pratipalsinh
                      May 28, 2022
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                      Hi, my gaana plus Subscription got renewed automatically without my permission and an amount of rs.399 got deducted from my paytm balance..I kindly request you to refund my money back into my paytm wallet as this gaana plus subscription was not needed...
                      +1 photos
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                        P
                        Padmraj Jadeja
                        May 26, 2022
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                        I have already paid money Rs. 299 for gaana subscription includes nonstpo music without advertisements, still however in two days advertisements started and gaana is demanding me to submit Rs. 299 again this is unscrupulous dishonest and part of conspiracy on part of gaana. please refund my money or else shall start legal action in every possible court and forum available to me.
                        Padmraj Jadeja
                        Gaana.com customer support has been notified about the posted complaint.
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                          N
                          Nandni Yadav
                          from Noida, Uttar Pradesh
                          May 24, 2022
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                          Dear, sir/mam
                          I am purches rs240 diamond top up from your website game khrido on 23/05/2022. Payment are debited from my account but i did not got diamond in my free fire account [protected].
                          So, I requested to you please sent diamond in my free fire account [protected] or refund payment in my account.
                          +1 photos
                          Gaana.com customer support has been notified about the posted complaint.
                          May 24, 2022
                          Updated by Nandni Yadav
                          please fixed Diamond in my free fire account [protected]
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                            A
                            Amit Garg_06
                            May 23, 2022
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                            I got gaana plus code from Flipkart. But when i tried to use it on gaana app..it shows the code as invalid.plz solve it soon
                            Gaana.com customer support has been notified about the posted complaint.
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                              S
                              Sima gungor
                              May 20, 2022
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                              Address: Suadiye Cad. Bozoklar Sok. 4/3 Kagithane-Istanbul

                              I’m living in Turkey and I’m using Gaana Plus since 2018. The first years Gaana App is nice but now!!! It’s really so bad. Because all song’s giving error, country issues. What should I do about it?????? I already submit so many complaints, no one ignoring them. Please help me or money back.
                              Gaana.com customer support has been notified about the posted complaint.
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                                A
                                Anusha Saxena
                                May 20, 2022
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                                Resolved

                                Website: Gaana.com

                                Hi, my gaana plus Subscription got renewed automatically without my permission and an amount of rs.199 got deducted from my paytm wallet..i Kindly request you to refund my money back into my paytm wallet as this subscription was not needed by me and it is a fraud done by gaana.com against me..If my money is not refunded back within 2-3 days so being a LAWYER I shall take a strict action against gaana..
                                +1 photos
                                May 20, 2022
                                Complaint marked as Resolved 
                                I lodged a complaint on gaana helpdesk through gaana app and raised my query and also wrote my complaint on gaana chat and they refunded my money back..Thank you gaana for addressing my concern quickly..
                                Gaana.com customer support has been notified about the posted complaint.
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                                  Anusha Saxena
                                  May 20, 2022
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                                  Hi, my gaana plus Subscription got renewed automatically without my permission and an amount of rs.199 got deducted from my paytm balance..I kindly request you to refund my money back into my paytm wallet as this gaana plus subscription was not needed..
                                  +1 photos
                                  May 20, 2022
                                  Complaint marked as Resolved 
                                  They refunded my money back..thanks gaana..
                                  Gaana.com customer support has been notified about the posted complaint.
                                  Hi, my gaana plus Subscription got renewed automatically without my permission and an amount of rs.399 got deducted from my kotak mahindra bank app balance..I kindly request you to refund my money back into my paytm as this gaana plus subscription was not needed.
                                  My contact number [protected]

                                  Auto Renewal of gaana plus Subscription without my permission - Comment #4061200 - Image #0
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                                    K
                                    kuntalchanda
                                    May 15, 2022
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                                    Hi, I'm want to delete my auto pay for gaana, I've ganna pro 6 month coupon, so 14 may 22 I'm try to redeem it, but after i put my payment details as amazon upi, make payment through amazon pay, but my payment get cancelled, so not activated my subscription, but my Amazon UPI AUTO PAYMENT section has enable for auto payment, i can't delete my auto payment, showing ERROR " failed to delete auto pay mandate for gaana "

                                    Please delete my auto payment request

                                    Reg email - [protected]@gmail.com
                                    Name - Kuntal chanda
                                    +2 photos
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                                      M
                                      Mayuresh Jaysing Chavan
                                      May 9, 2022
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                                      This company is fradulant.
                                      They don't allow you to stop auto renewal attempts from their app or website.
                                      You can't even deactivate your account unlike other service provider.
                                      It's money extortion.
                                      This business has to be shut down on the grounds of fradulant practices,
                                      Gaana.com customer support has been notified about the posted complaint.
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                                        R
                                        Rohit6942
                                        from Jaipur, Rajasthan
                                        May 8, 2022
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                                        Address: Jaipur

                                        The account associated with ganna is my mobile number 97723*****
                                        Charged cut from my paytm account while i am removing the autopay option from it.
                                        So please kindly look into this.
                                        Gaana.com customer support has been notified about the posted complaint.
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