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Gaana.com Complaints & Reviews

gaana.com
1.8
Updated: Dec 19, 2025
Complaints 737
Resolved
254
Unresolved
483
So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝
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Gaana.com reviews & complaints page 16

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N
Ncp9
Feb 16, 2022
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My name nitin patel my account mobile number [protected].

why auto renewal charges deduct from my wallet without permitting and notification ? 399rs.
why you not mentioned your customer care number in your website or applications ?
why customer can not call you and only you contact him ?

send me your all proof if you sent notification on email or sms or another ways and where I given you permission for 1 years subscriptions ?only gaana + trial allowed then why automatically deduct money from account ? In midnight 1-2 o'clock .

Refund my money .

Best Regards
Nitin patel
Mo: [protected]
Gaana.com customer support has been notified about the posted complaint.
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    G
    gurpreet3011
    from datia, Madhya Pradesh
    Feb 13, 2022
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    I want to remove my gaana account with account id : [protected] but there is no such option in the app or website and no one is responding from support.

    Acc id : [protected]
    Gaana.com customer support has been notified about the posted complaint.
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      K
      karamvir gungoriya
      from Gharaunda, Haryana
      Feb 12, 2022
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      Dear Team

      I don have and want your subscription than how could you deduct rs 399 from my Paytm wallet
      Reverse them immediately and unsubscribe my pack
      Gaana.com customer support has been notified about the posted complaint.
      Feb 12, 2022
      Updated by karamvir gungoriya       See in attachment

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        K
        Karan Kuntal
        Feb 11, 2022
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        Hello gaaana team, you have auto deducted 399 from my [protected] account without any further information .. you have not sent any renewal email so I can cancel my subscription, and suddenly you charge from my Paytm wallet.. I am a student and I have no income source to pay this amount..
        I want to cancel this subscription and want to refund my money, please refund my money as soon as possible.

        My registered mobile number is : [protected]
        My Gaaana handle id : sonu_31367
        My email id : [protected]@gmail.com
        Gaana.com customer support has been notified about the posted complaint.
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          G
          GAMEN᭄Emon√
          Feb 9, 2022
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          Address: [email protected]
          Website: I'd ban

          Hello

          TEAM FREE FIRE

          I have not done anything wrong and i'm sure I have followed your rules of conduct and you have Suspended my account for not any valid reason please back my account as soon as possible

          my charecter id. ([protected])
          my account name.( GAMEN᭄Emon√ )

          thankyou so much
          Gaana.com customer support has been notified about the posted complaint.
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            S
            Sid Bhoi
            Feb 9, 2022
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            Address: Plot No. 391, Udyog Vihar, Phase–III Gurgaon Gurgaon District Haryana India

            Please permanently delete my gaana account

            My gmail- sidonlylinks [protected]@gmail.com

            My Gaana handle - sidkumar_52837

            My name - sid Kumar

            Please delete my gaana account soon as possible
            Gaana.com customer support has been notified about the posted complaint.
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              R
              Raja Sethi
              Feb 5, 2022
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              Dear garena free fire
              Please unban my id. I use config file hack one time just for fun. Please unban my free fire account. Once unbanned my free fire account in future . I will never used any hack. I spend amount 10, 000 INR my old id. Iam also belong to a poor family please unban my free fire 🙏🙏🙏🙏🙏 please. Please, 😰😱. I hope you unban my free fire account'' i love free fire give me a chance''' give me a chance i promise I never used any third party application and file.
              Please unsuspend...free fire id as possible,

              My free fire id : [protected]
              My game name : Garena free fire
              My suspended been dat: 4 feb 2022
              Gaana.com customer support has been notified about the posted complaint.
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                S
                Saurav Pran Bora
                Feb 3, 2022
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                I want to merge my account linked with my mobile number with one linked to my fb account..
                Gaana.com customer support has been notified about the posted complaint.
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                  U
                  utkarsh1998
                  from Delhi, Delhi
                  Jan 26, 2022
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                  Website: Gaana.com

                  My subscription id [protected]
                  Without prior notice charges was deducted for the whole year. I want my money back
                  Gaana.com customer support has been notified about the posted complaint.
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                    L
                    Lavneet Hora
                    Dec 29, 2021
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                    I have two Gaana Accounts. One with my mail id and another one with my mobile no. I want to merge these two accounts.
                    I had an account signed with an email address but later on, i signed for a new account with my mobile number so my two different accounts have been created and I am unable to merge these two account so plz delete my account with
                    Gmail:- [protected]@gmail.com or just merge my two accounts.
                    But why are your policies so weird means to create a number of accounts registered you are ready to cause inconvenience to your users. And you neither have any option from where we can delete or deactivate our account.
                    Gaana.com customer support has been notified about the posted complaint.
                    View replies
                    @GAANA when will you solve my issue?????
                    Reply
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                      U
                      Umang Vadadoriya
                      Dec 23, 2021
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                      I want to delete my ganna.com account but on your website or app, there is no option regarding it.
                      How can I delete my ganna account?
                      Wait for your reply.
                      Thank Yoy.
                      Gaana.com customer support has been notified about the posted complaint.
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                        A
                        akhilagnihotri
                        from Delhi, Delhi
                        Dec 22, 2021
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                        Address: delhi

                        I had purchased a gaana+ subscription on 4 jan, 2021 valid till 4 jan 2023. Transaction id 5h6x0_qmefdi. However the subscription has been cancelled by the company since a past few days. kindly look into the matter.
                        Gaana.com customer support has been notified about the posted complaint.
                        View replies
                        Hey!
                        I am an agent Gaana user. Recently I made a shift to Gaana and used this tool called MusConv.com to transfer the playlists from my old app and it worked fine. So Gaana allows this feature of migration. So enjoy this hidden feature!
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                          K
                          Kuunjan
                          Dec 20, 2021
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                          Hello,

                          I am already on gaana plus plan for 3 months which was activated on 20 dec.
                          However after some time kn the same day 30 rs was deducted from my laytm account for 1 month plan starting 20 dec.
                          As i was already a gaana plus user this plan is being imposed on me without my knowledge and the charges are also deducted
                          Please cancel my 1 month subscription done by you and refund the amount.
                          Gaana.com customer support has been notified about the posted complaint.
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                            D
                            dev_abhi23
                            Dec 18, 2021
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                            Address: Uttar Pradesh, India
                            Website: gaana.com

                            I wish to delete my gaana account but it seems there is no option to do so. There should be an option to delete or deactivate account permanently. So please delete my account asap.
                            Gaana.com customer support has been notified about the posted complaint.
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                              S
                              Sravs1998
                              from Kollam, Kerala
                              Dec 17, 2021
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                              "Dear Gaana User, attempt to renew your subscription worth Rs.30.00 has failed. We will retry shortly, please maintain sufficient balance. More details here: www.gaana.com/myzone Your bank may apply charges for failed attempts. " daily this messages are receiveng please stop this
                              Gaana.com customer support has been notified about the posted complaint.
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                                Z
                                Zumer Jani
                                Dec 15, 2021
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                                Address: India

                                I uninstalled the gaana app 1 day ago but wnen I reinstalled the app I logged in by my Facebook account which is my previous account but it does not logged in.why?
                                Gaana.com customer support has been notified about the posted complaint.
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                                  R
                                  Ralhansuresh
                                  from Gurugram, Haryana
                                  Dec 6, 2021
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                                  Address: Gurgaon

                                  I have a gaana account [protected]@gmail.com. I purchased one year gaana + subscription through Times Prime and they asked for my mobile number and activated subscription on my mobile number linked gaana account. When I checked my account there was no such subscription added but realised that mobile number was not updated in my account. I went ahead and tried to add my mobile number ([protected]) in my account and got an error that this number is already having a separate account. When I logged in through mobile number. It took me to a new account and my gaana+ subscription was added there. I want to merge both accounts as both belong to me. If merger not possible then delete [protected] account so that I can add this mobile number in my main account ([protected]@gmail.com) account. Thanks 🙏
                                  Gaana.com customer support has been notified about the posted complaint.
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                                    aerodinesh
                                    from Bengaluru, Karnataka
                                    Dec 2, 2021
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                                    Resolved

                                    I have two Gaana Accounts. One with my mail id and another one with my mobile no. I want to merge these two accounts.

                                    Why the Gaana is not providing a way to merge those two accounts? And Why it is not allowing me to delete one account, and allow that deregistered email or mobile no to be added in another account?
                                    Dec 4, 2021
                                    Complaint marked as Resolved 
                                    Thanks Gaana Team. My issue has been solved. Joined both my email and mobile under single account.
                                    Gaana.com customer support has been notified about the posted complaint.
                                    View replies
                                    I too have a similar complaint, how can I get it fixed?
                                    Reply
                                    aerodinesh's [Complaint's author] reply, Dec 30, 2021
                                    Send your concern to [email protected]
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                                      J
                                      Joy321
                                      Nov 29, 2021
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                                      Dear customer,
                                      I paid of rs 1600 in GAME KHARIDO TOP UP CENTER CODASHOP WEBSITE ..
                                      I paid the money for top up dimond. & When I complete the payment it showed successful . But I didn't recieve the top up reward diamond. My freefire I'd- [protected]
                                      Please garena team please review the problem & slove the problem as soon as possible. ..
                                      Please refund my money or send the top up reward to my freefire account ...

                                      Thank you
                                      Gaana.com customer support has been notified about the posted complaint.
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                                        R
                                        Rishav Singhr
                                        Oct 18, 2021
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                                        I bought a OnePlus buds and get ganna plus subscription for 6 months but I didn't get any code from that
                                        Gaana.com customer support has been notified about the posted complaint.
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