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gaana.com
1.8
Updated: Mar 30, 2026
Complaints 739
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254
Unresolved
485
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Gaana.com reviews & complaints page 16

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K
king ss the great
Feb 17, 2022
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Address: 60 Rahul Enclave Colony mathura up

Plz refund my money back
[protected]
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    Sam@1512
    Feb 17, 2022
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    17th Feb 2022 at 2:24 am automatically Paytm transferred money to gana app for gana plus subscription- 399 Rupees. I had never wanted to take subscription at this moment.
    I didn't knew about auto-renew while buying into the subscription. I would loved to continue with services but I cannot buy the subscription right now. Kindly cancel the subscription and refund the 399 rupees.
    Below are the details of gana profile and money transferred.
    Feb 18, 2022
    Complaint marked as Resolved 
    The company didn't failed to solve my problem. I got the refund today and they were even mailing about each step they took. Thankyou Gana fot solving this
    Gaana.com customer support has been notified about the posted complaint.
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    Sir I can't off my auto renewal service. option not showing please help me
    Reply
    automatically Paytm transferred money to gana app for gana plus subscription- 399 Rupees. I had never wanted to take subscription at this moment.
    I didn't knew about auto-renew while buying into the subscription. I would loved to continue with services but I cannot buy the subscription right now. Kindly cancel the subscription and refund the 399 rupees.
    Below are the details of gana profile and money transferred.
    Reply
    31th march 2022 automatically Paytm transferred money to gana app for gana plus subscription- 399 Rupees. I had never wanted to take subscription at this moment.
    I didn't knew about auto-renew while buying into the subscription. I would loved to continue with services but I cannot buy the subscription right now. Kindly cancel the subscription and refund the 399 rupees.
    Below are the details of gana profile and money transferred.
    Reply
    31th march 2022 at 1:5 am automatically Paytm transferred money to gana app for gana plus subscription- 399 Rupees. I had never wanted to take subscription at this moment.
    I didn't knew about auto-renew while buying into the subscription. I would loved to continue with services but I cannot buy the subscription right now. Kindly cancel the subscription and refund the 399 rupees.
    Below are the details of gana profile and money transferred.
    Reply
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      N
      Ncp9
      Feb 16, 2022
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      My name nitin patel my account mobile number [protected].

      why auto renewal charges deduct from my wallet without permitting and notification ? 399rs.
      why you not mentioned your customer care number in your website or applications ?
      why customer can not call you and only you contact him ?

      send me your all proof if you sent notification on email or sms or another ways and where I given you permission for 1 years subscriptions ?only gaana + trial allowed then why automatically deduct money from account ? In midnight 1-2 o'clock .

      Refund my money .

      Best Regards
      Nitin patel
      Mo: [protected]
      Gaana.com customer support has been notified about the posted complaint.
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        G
        gurpreet3011
        from datia, Madhya Pradesh
        Feb 13, 2022
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        I want to remove my gaana account with account id : [protected] but there is no such option in the app or website and no one is responding from support.

        Acc id : [protected]
        Gaana.com customer support has been notified about the posted complaint.
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          K
          karamvir gungoriya
          from Gharaunda, Haryana
          Feb 12, 2022
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          Dear Team

          I don have and want your subscription than how could you deduct rs 399 from my Paytm wallet
          Reverse them immediately and unsubscribe my pack
          Gaana.com customer support has been notified about the posted complaint.
          Feb 12, 2022
          Updated by karamvir gungoriya           See in attachment

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            K
            Karan Kuntal
            Feb 11, 2022
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            Hello gaaana team, you have auto deducted 399 from my [protected] account without any further information .. you have not sent any renewal email so I can cancel my subscription, and suddenly you charge from my Paytm wallet.. I am a student and I have no income source to pay this amount..
            I want to cancel this subscription and want to refund my money, please refund my money as soon as possible.

            My registered mobile number is : [protected]
            My Gaaana handle id : sonu_31367
            My email id : [protected]@gmail.com
            Gaana.com customer support has been notified about the posted complaint.
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              G
              GAMEN᭄Emon√
              Feb 9, 2022
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              Address: [email protected]
              Website: I'd ban

              Hello

              TEAM FREE FIRE

              I have not done anything wrong and i'm sure I have followed your rules of conduct and you have Suspended my account for not any valid reason please back my account as soon as possible

              my charecter id. ([protected])
              my account name.( GAMEN᭄Emon√ )

              thankyou so much
              Gaana.com customer support has been notified about the posted complaint.
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                S
                Sid Bhoi
                Feb 9, 2022
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                Address: Plot No. 391, Udyog Vihar, Phase–III Gurgaon Gurgaon District Haryana India

                Please permanently delete my gaana account

                My gmail- sidonlylinks [protected]@gmail.com

                My Gaana handle - sidkumar_52837

                My name - sid Kumar

                Please delete my gaana account soon as possible
                Gaana.com customer support has been notified about the posted complaint.
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                  R
                  Raja Sethi
                  Feb 5, 2022
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                  Dear garena free fire
                  Please unban my id. I use config file hack one time just for fun. Please unban my free fire account. Once unbanned my free fire account in future . I will never used any hack. I spend amount 10, 000 INR my old id. Iam also belong to a poor family please unban my free fire 🙏🙏🙏🙏🙏 please. Please, 😰😱. I hope you unban my free fire account'' i love free fire give me a chance''' give me a chance i promise I never used any third party application and file.
                  Please unsuspend...free fire id as possible,

                  My free fire id : [protected]
                  My game name : Garena free fire
                  My suspended been dat: 4 feb 2022
                  Gaana.com customer support has been notified about the posted complaint.
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                    S
                    Saurav Pran Bora
                    Feb 3, 2022
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                    I want to merge my account linked with my mobile number with one linked to my fb account..
                    Gaana.com customer support has been notified about the posted complaint.
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                      U
                      utkarsh1998
                      from Delhi, Delhi
                      Jan 26, 2022
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                      Website: Gaana.com

                      My subscription id [protected]
                      Without prior notice charges was deducted for the whole year. I want my money back
                      Gaana.com customer support has been notified about the posted complaint.
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                        L
                        Lavneet Hora
                        Dec 29, 2021
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                        I have two Gaana Accounts. One with my mail id and another one with my mobile no. I want to merge these two accounts.
                        I had an account signed with an email address but later on, i signed for a new account with my mobile number so my two different accounts have been created and I am unable to merge these two account so plz delete my account with
                        Gmail:- [protected]@gmail.com or just merge my two accounts.
                        But why are your policies so weird means to create a number of accounts registered you are ready to cause inconvenience to your users. And you neither have any option from where we can delete or deactivate our account.
                        Gaana.com customer support has been notified about the posted complaint.
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                        @GAANA when will you solve my issue?????
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                          U
                          Umang Vadadoriya
                          Dec 23, 2021
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                          I want to delete my ganna.com account but on your website or app, there is no option regarding it.
                          How can I delete my ganna account?
                          Wait for your reply.
                          Thank Yoy.
                          Gaana.com customer support has been notified about the posted complaint.
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                            A
                            akhilagnihotri
                            from Delhi, Delhi
                            Dec 22, 2021
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                            Address: delhi

                            I had purchased a gaana+ subscription on 4 jan, 2021 valid till 4 jan 2023. Transaction id 5h6x0_qmefdi. However the subscription has been cancelled by the company since a past few days. kindly look into the matter.
                            Gaana.com customer support has been notified about the posted complaint.
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                            Hey!
                            I am an agent Gaana user. Recently I made a shift to Gaana and used this tool called MusConv.com to transfer the playlists from my old app and it worked fine. So Gaana allows this feature of migration. So enjoy this hidden feature!
                            Reply
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                              K
                              Kuunjan
                              Dec 20, 2021
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                              Hello,

                              I am already on gaana plus plan for 3 months which was activated on 20 dec.
                              However after some time kn the same day 30 rs was deducted from my laytm account for 1 month plan starting 20 dec.
                              As i was already a gaana plus user this plan is being imposed on me without my knowledge and the charges are also deducted
                              Please cancel my 1 month subscription done by you and refund the amount.
                              Gaana.com customer support has been notified about the posted complaint.
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                                D
                                dev_abhi23
                                Dec 18, 2021
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                                Address: Uttar Pradesh, India
                                Website: gaana.com

                                I wish to delete my gaana account but it seems there is no option to do so. There should be an option to delete or deactivate account permanently. So please delete my account asap.
                                Gaana.com customer support has been notified about the posted complaint.
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                                  S
                                  Sravs1998
                                  from Kollam, Kerala
                                  Dec 17, 2021
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                                  "Dear Gaana User, attempt to renew your subscription worth Rs.30.00 has failed. We will retry shortly, please maintain sufficient balance. More details here: www.gaana.com/myzone Your bank may apply charges for failed attempts. " daily this messages are receiveng please stop this
                                  Gaana.com customer support has been notified about the posted complaint.
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                                    Z
                                    Zumer Jani
                                    Dec 15, 2021
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                                    Address: India

                                    I uninstalled the gaana app 1 day ago but wnen I reinstalled the app I logged in by my Facebook account which is my previous account but it does not logged in.why?
                                    Gaana.com customer support has been notified about the posted complaint.
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                                      R
                                      Ralhansuresh
                                      from Gurugram, Haryana
                                      Dec 6, 2021
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                                      Address: Gurgaon

                                      I have a gaana account [protected]@gmail.com. I purchased one year gaana + subscription through Times Prime and they asked for my mobile number and activated subscription on my mobile number linked gaana account. When I checked my account there was no such subscription added but realised that mobile number was not updated in my account. I went ahead and tried to add my mobile number ([protected]) in my account and got an error that this number is already having a separate account. When I logged in through mobile number. It took me to a new account and my gaana+ subscription was added there. I want to merge both accounts as both belong to me. If merger not possible then delete [protected] account so that I can add this mobile number in my main account ([protected]@gmail.com) account. Thanks 🙏
                                      Gaana.com customer support has been notified about the posted complaint.
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                                        aerodinesh
                                        from Bengaluru, Karnataka
                                        Dec 2, 2021
                                        Resolved
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                                        Resolved

                                        I have two Gaana Accounts. One with my mail id and another one with my mobile no. I want to merge these two accounts.

                                        Why the Gaana is not providing a way to merge those two accounts? And Why it is not allowing me to delete one account, and allow that deregistered email or mobile no to be added in another account?
                                        Dec 4, 2021
                                        Complaint marked as Resolved 
                                        Thanks Gaana Team. My issue has been solved. Joined both my email and mobile under single account.
                                        Gaana.com customer support has been notified about the posted complaint.
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                                        I too have a similar complaint, how can I get it fixed?
                                        Reply
                                        aerodinesh's [Complaint's author] reply, Dec 30, 2021
                                        Send your concern to [email protected]
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