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Gaana.com Complaints & Reviews

gaana.com
1.8
Updated: Nov 15, 2025
Complaints 733
Resolved
254
Unresolved
479
So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝
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Gaana.com reviews & complaints page 15

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V
vinuthashankar
from Bengaluru, Karnataka
Mar 5, 2022
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I had a very bad experience in using gaana, that is till they auto-renewed my gaana plus subscription without my permission.

I had turned off auto-renew while buying into the subscription, as well as elsewhere where it was asked. I would've loved to continue with their services however, i'm not comfortable in buying the subscription at this moment in time.

Kindly refund me the amount of rs. 399, and cancel my gaana plus subscription.

I look forward to a prompt resolution from your side.
Gaana.com customer support has been notified about the posted complaint.
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    Vivin Sansuri Y
    Mar 4, 2022
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    Request to delete my Gaana account

    Registered mobile number:[protected]

    Registered email id:-Nil-
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      S
      Sourabh Dev
      Mar 4, 2022
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      Address: Jaipur, राजस्थान, 302021

      Pay tm and gaana both are combined now paytm and gaana doing trying doing scam with me
      Gaana.com customer support has been notified about the posted complaint.
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        H
        Harshal Jamdhade
        Mar 1, 2022
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        Resolved

        About the cancellation and refund of the Gaana subscription

        I haven't used the gaana app for a very long time. I had opted for its 3 months free subscription but I didn't know about its auto renewal policy. I had uninstalled it way back but today I got a message saying 399 deducted from my bank account. Gaana App didn't send any prior message saying your membership will be renewed they directly deducted the money. I don't want the membership I just want my money....
        +1 photos
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        H
        Hrithik Kedia
        Feb 28, 2022
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        Respected sir/mam,
        My account was created with email id [protected]@gmail.com which I'm not using anymore. There's no option to change email id or mobile number due to which I want to delete that account and create a fresh account with my new email id.
        Gaana.com customer support has been notified about the posted complaint.
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          A
          Ayushraj82520
          from Patna, Bihar
          Feb 28, 2022
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          27th Feb 2022 at 12:13am automatically Paytm transferred money to gana app for gana plus subscription- 399 Rupees. I had never wanted to take subscription at this moment.
          I didn't knew about auto-renew while buying into the subscription. I would loved to continue with services but I cannot buy the subscription right now. Kindly cancel the subscription and refund the 399 rupees.

          Below are the details of gana profile and money transferred.

          My mobile number:- [protected]
          My email id :- [protected]@gmail.com
          +4 photos
          Gaana.com customer support has been notified about the posted complaint.
          Mar 01, 2022
          Updated by Ayushraj82520           Please solve my problem as soon as possible sir 😞😞😞😞😞
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            K
            KRISTO GAMING
            Feb 28, 2022
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            Without my consent amount has been debited from my phone pay account
            +2 photos
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              K
              Kames saravana
              from Ramanathapuram, Tamil Nadu
              Feb 28, 2022
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              Website: Consumercomplaints. In

              Gaana had taken ruppes 399 automatically. I need the money to pay college exam fees and i dont need gaana. Please refund it
              +1 photos
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                A
                Avstar
                from NAGPUR, Maharashtra
                Feb 27, 2022
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                I got scammed by gaana app by 1000 rupees😭 I'm 17 year old, have to work 5 hours daily to get 3 thousand rupees per month to help my father and myself to get our medicines. Scam by these well established companies are disheartening.
                They gave coupon code via contest with little heart. Coupon code was for 3 months subscription, they said to pay 1 rupee, as soon as I linked my Paytm wallet, they deducted 499 rupees, i thought it was a glitch...but when I clicked again, they deducted 499 rupees again without knowledge...this is disheartening, now they say that their email given on help page, but after messaging them email, they say they're not available check FAQs, in FAQs they say it is non refundable, but they clearly scammed me
                Gaana.com customer support has been notified about the posted complaint.
                Feb 27, 2022
                Updated by Avstar                 I don't know if I should share transaction Id, so I'm sharing this

                Feb 27, 2022
                Updated by Avstar                 I googled it, they said that I can share my transaction I'd, so here it is

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                  A
                  Ansari2005
                  Feb 26, 2022
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                  I want to get my subscription amount refund It is paid by auto renewal and I don't know about it please refund my money
                  +1 photos
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                    C
                    CLIVE BRUCE
                    Feb 23, 2022
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                    Hi,
                    I would like to request you to delete my gaana account, I don't know who created my company profile at gaana.com, I don't have credentials to access it, Kindly remove (https://gaana.com/artist/value-office-furniture)this account ASAP.
                    Thank you
                    Gaana.com customer support has been notified about the posted complaint.
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                      S
                      Sukirtha Rose Mary Winter
                      Feb 17, 2022
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                      I have paid for the one month subcribtion but Im not able to download the song. It asked me to log in again with me email id and refresh. If i do it, it again gives the same message
                      Gaana.com customer support has been notified about the posted complaint.
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                        R
                        RWTsuraj
                        from noida, Uttar Pradesh
                        Feb 17, 2022
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                        Address: uttar pradesh, greater noida

                        Deducted money by gaana app
                        11/02/2022
                        [protected]
                        refund
                        Gaana.com customer support has been notified about the posted complaint.
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                          N
                          NehaPal98
                          from Chennai, Tamil Nadu
                          Feb 17, 2022
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                          Account Details:
                          Name:Neha Pal
                          Gaana Handle:HotShot_[protected]


                          I haven't given consent to deduct money from my Paytm wallet for the subscription. Still it was done automatically on 17th February 2022 and i lost considerable amount of money unecessarily. I did not opt for subscription. I need a refund.

                          I bought subscription with flipkart supercoins at first. That time, auto renewal of subscription was neither shown nor on. Hence I did not know about this concept neither did I opt to pay for subscription. Even my account was not activated earlier.it got activated today! Then how is it possible to deduct money. Now I need refund because I feel this is kind of fraud. Proof has been attached which is payment details and account details has been updated above.

                          Please refund my money. I cannot afford this subscription at a loss.
                          Gaana.com customer support has been notified about the posted complaint.
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                          My complaint has not been resolved yet. Please provide a resolution ASAP
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                            K
                            king ss the great
                            Feb 17, 2022
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                            Address: 60 Rahul Enclave Colony mathura up

                            Plz refund my money back
                            [protected]
                            Gaana.com customer support has been notified about the posted complaint.
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                              S
                              Sam@1512
                              Feb 17, 2022
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                              17th Feb 2022 at 2:24 am automatically Paytm transferred money to gana app for gana plus subscription- 399 Rupees. I had never wanted to take subscription at this moment.
                              I didn't knew about auto-renew while buying into the subscription. I would loved to continue with services but I cannot buy the subscription right now. Kindly cancel the subscription and refund the 399 rupees.
                              Below are the details of gana profile and money transferred.
                              +2 photos
                              Feb 18, 2022
                              Complaint marked as Resolved 
                              The company didn't failed to solve my problem. I got the refund today and they were even mailing about each step they took. Thankyou Gana fot solving this
                              Gaana.com customer support has been notified about the posted complaint.
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                              Sir I can't off my auto renewal service. option not showing please help me
                              Reply
                              automatically Paytm transferred money to gana app for gana plus subscription- 399 Rupees. I had never wanted to take subscription at this moment.
                              I didn't knew about auto-renew while buying into the subscription. I would loved to continue with services but I cannot buy the subscription right now. Kindly cancel the subscription and refund the 399 rupees.
                              Below are the details of gana profile and money transferred.

                              Gaana plus subscription renewal - Comment #3968593 - Image #0
                              Reply
                              31th march 2022 automatically Paytm transferred money to gana app for gana plus subscription- 399 Rupees. I had never wanted to take subscription at this moment.
                              I didn't knew about auto-renew while buying into the subscription. I would loved to continue with services but I cannot buy the subscription right now. Kindly cancel the subscription and refund the 399 rupees.
                              Below are the details of gana profile and money transferred.

                              Gaana plus subscription renewal - Comment #3979057 - Image #0
                              Gaana plus subscription renewal - Comment #3979057 - Image #1
                              Reply
                              31th march 2022 at 1:5 am automatically Paytm transferred money to gana app for gana plus subscription- 399 Rupees. I had never wanted to take subscription at this moment.
                              I didn't knew about auto-renew while buying into the subscription. I would loved to continue with services but I cannot buy the subscription right now. Kindly cancel the subscription and refund the 399 rupees.
                              Below are the details of gana profile and money transferred.

                              Gaana plus subscription renewal - Comment #3979058 - Image #0
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                                N
                                Ncp9
                                Feb 16, 2022
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                                My name nitin patel my account mobile number [protected].

                                why auto renewal charges deduct from my wallet without permitting and notification ? 399rs.
                                why you not mentioned your customer care number in your website or applications ?
                                why customer can not call you and only you contact him ?

                                send me your all proof if you sent notification on email or sms or another ways and where I given you permission for 1 years subscriptions ?only gaana + trial allowed then why automatically deduct money from account ? In midnight 1-2 o'clock .

                                Refund my money .

                                Best Regards
                                Nitin patel
                                Mo: [protected]
                                Gaana.com customer support has been notified about the posted complaint.
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                                  G
                                  gurpreet3011
                                  from datia, Madhya Pradesh
                                  Feb 13, 2022
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                                  I want to remove my gaana account with account id : [protected] but there is no such option in the app or website and no one is responding from support.

                                  Acc id : [protected]
                                  Gaana.com customer support has been notified about the posted complaint.
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                                    K
                                    karamvir gungoriya
                                    from Gharaunda, Haryana
                                    Feb 12, 2022
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                                    Dear Team

                                    I don have and want your subscription than how could you deduct rs 399 from my Paytm wallet
                                    Reverse them immediately and unsubscribe my pack
                                    Gaana.com customer support has been notified about the posted complaint.
                                    Feb 12, 2022
                                    Updated by karamvir gungoriya                                     See in attachment

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                                      K
                                      Karan Kuntal
                                      Feb 11, 2022
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                                      Hello gaaana team, you have auto deducted 399 from my [protected] account without any further information .. you have not sent any renewal email so I can cancel my subscription, and suddenly you charge from my Paytm wallet.. I am a student and I have no income source to pay this amount..
                                      I want to cancel this subscription and want to refund my money, please refund my money as soon as possible.

                                      My registered mobile number is : [protected]
                                      My Gaaana handle id : sonu_31367
                                      My email id : [protected]@gmail.com
                                      +1 photos
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