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gaana.com
1.8
Updated: Dec 19, 2025
Complaints 737
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Gaana.com reviews & complaints page 17

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S
shuvangee
from Kolkata, West Bengal
Oct 9, 2021
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Address: Regent Sonarpur, Flat 2E1, Kusumba Road, Sonarpur Station Road
Website: Google

I have subscribed Rs99 one month subscription through my Kotak Mahindra Credit Card after that I found that a SMS came where-in it is mentioned that "Auto facility has been successfully activated on your Kotak Bank Credit Card for Ganna from 09/10/2021. An initial amount of Rs99 has been debited from your account. Ganna can initiate subsequent transaction for a max amount o[censored]pto Rs999.00." Which I do not want. So, please remove this "Auto Renewal" facility from above said credit card account on immediate effect. Regards, Subhasis Chakraborty, Ph No : [protected]
Gaana.com customer support has been notified about the posted complaint.
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    S
    SaurabhSinghSaurabh25
    from Raebareli, Uttar Pradesh
    Oct 8, 2021
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    I want to unsubscribe from gaana.com but there is no option to unsubscribe ... please unsubscribe me from gaana.com subscription . And please stop daily attempt to deduct my balance ... Please stop auto renewal from my account
    [protected]
    Gaana.com customer support has been notified about the posted complaint.
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      B
      BT18CIV013 Shivam Tiwari
      Oct 7, 2021
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      Hello gaana,
      from some days before i have noticing that in your app some of the best from some albums like MASAAN, UDTA PUNJAB, TANU WEDS MANU RETURNS, HAZAARON KHWAHISHEIN AISI are disappearing
      please restore these album again its my sincere request for you
      Gaana.com customer support has been notified about the posted complaint.
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        P
        priti Parikh
        Sep 28, 2021
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        I've been using ganna app since 2 years.
        Now m not able to download songs as it is showing in queued download.
        I can't listen that song online also as msg showing check your internet connection through connection available.
        Pl guide me in this regard.
        Gaana.com customer support has been notified about the posted complaint.
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          S
          sanabam max
          Sep 13, 2021
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          Hi!
          I paid Rs 99 subscription fee for one moth. But no activation of subscription forthcoming. Why?
          Gaana.com customer support has been notified about the posted complaint.
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            M
            MRK qureshi
            Sep 3, 2021
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            Address: Borsad, Borsad

            Dear gaana.com accidently I was subscribed your Monthly pack please remove my subscription and refund my money
            Thank you
            Gaana.com customer support has been notified about the posted complaint.
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              S
              Srinivasan Muralidharan
              Aug 27, 2021
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              Last month you have charged RS 30.00without my knowledge

              Order ID GAANA[protected][protected]U

              I dont require please close my account

              Thanks & Regards
              S.Muralidharan
              Gaana.com customer support has been notified about the posted complaint.
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                P
                puneetbhardwaj83
                Aug 25, 2021
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                Address: India

                HI,

                I purchased the plan from gaana 2 yrs back in 199 rs. and this year my gaana.com account has been expired on 17-Aug-2021 and no option is availble to recharge my account and its showing to get the subscription at 399 rs. and based on that i purchased the subscription at 399 rs. as not option was available to renew my account and after few days when i add my money in paytm account i got the message the 199 rs. has been deduced from account for gaana renewal and samething when i discussed with customer care the representative Mr. Kshitiz from gaana support team didn't respond my queries and didn't refund my 399 rs. which i paid for subscription.
                I need my money back 399 rs. thats why i am raising this complaint as they are not responding on chat and not providing any resolution.
                Gaana.com customer support has been notified about the posted complaint.
                Aug 25, 2021
                Updated by puneetbhardwaj83                 Images are also uploaded. So please check

                Aug 25, 2021
                Updated by puneetbhardwaj83                 HI,

                I purchased the plan from gaana 2 yrs back in 199 rs. and this year my gaana.com account has been expired on 17-Aug-2021 and no option is availble to recharge my account and its showing to get the subscription at 399 rs. and based on that i purchased the subscription at 399 rs. as not option was available to renew my account and after few days when i add my money in paytm account i got the message the 199 rs. has been deduced from account for gaana renewal and samething when i discussed with customer care the representative Mr. Kshitiz from gaana support team didn't respond my queries and didn't refund my 399 rs. which i paid for subscription.
                I need my money back 399 rs. thats why i am raising this complaint as they are not responding on chat and not providing any resolution.

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                  P
                  premp1
                  from Delhi, Delhi
                  Aug 25, 2021
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                  My subscription is expired and m getting auto renewal failed message which they are trying to charge for renewal. I do not want to get charge and pay.. wanted to cancel auto renewal
                  Gaana.com customer support has been notified about the posted complaint.
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                    A
                    Abdul Azeem Mohammed
                    Aug 24, 2021
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                    I am a gaana plus user, when I am clicking download icon song is showing in queue for months.
                    Gaana.com customer support has been notified about the posted complaint.
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                      T
                      Tanuj96
                      Aug 8, 2021
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                      I took a trial of gaana in 2 feb 2021 with no auto renewable it finished on 4 aug 2021. But now Gaana.com is again and again trying to loot 399 from my bank account without my concent but i removed all money from my bank account to save my money but it still is trying to transact money. Fraud Gaana.com also not showing option to cancel auto renewable. I also raised issue in gaana.com website and also wrote a mail to gaana.com but not getting any response and they consistently trying to loot my money. Please help me save my money.
                      Gaana.com customer support has been notified about the posted complaint.
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                        S
                        Shraddha Korde
                        Aug 5, 2021
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                        Address: 402, Navsadhna CHS, Near CMS high school,, anand nagar, Dombivli West

                        I want to delete gaana account. I have already opened another account which is running with my mobile number.

                        Old Gaana account open by email ID [protected]@gmail.com
                        Gaana.com customer support has been notified about the posted complaint.
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                          Amber Gupta 1
                          Aug 2, 2021
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                          I want to delete my gaana account. I have been trying for so many times but couldn't find any way to delete it.
                          I want to delete all my personal data with this account. Please delete the account asap.
                          Gaana.com customer support has been notified about the posted complaint.
                          Aug 02, 2021
                          Updated by Amber Gupta 1                           my account is from mail id amber.[protected]@gmail.com and phone number
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                            N
                            Neeraj_baghel007
                            Jul 22, 2021
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                            Address: 83c/1e/j, Sainik colony Umarpur Niwan, Near Nehru park

                            Ganna

                            I have already communicated through mail that I don't want to renew my subscription and have urged to cancel my subscription as I am unable to get any option in your Gaana app to unsubscribe. I have attached the screenshot of my previous mails in this regards for your reference.

                            Still, I am getting mails on regular basis for the subscription and the amount is getting deducted from my account on regular basis.

                            This is really unprofessional and annoying for me as a customer.

                            Therefore, I again request you to kindly end my subscription as soon as possible for Gaana and do not send any further mails regarding to continue my subscription.

                            I expect you to help me in this regards so that I am not forced to some other legal actions.

                            Thanks and regards
                            Neeraj Singh
                            Mob [protected]
                            Gaana.com customer support has been notified about the posted complaint.
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                              R
                              Ragesh Devaraj
                              Jul 19, 2021
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                              Accidentally installed gaana app without my knowledge i did it please refund my money
                              Gaana.com customer support has been notified about the posted complaint.
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                                R
                                RajeswarRao_althi
                                Jul 17, 2021
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                                Address: Noida,sector-74

                                This gaana app is deducting Rs 99 every month without my consent. Have informed customer support but there is no response. Request them to stop it and refund my money.
                                Gaana.com customer support has been notified about the posted complaint.
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                                  R
                                  Raiabh
                                  Jul 17, 2021
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                                  Hi,

                                  I just activated the combo pack if gaana plus which included sonyliv and something else in 999/-
                                  However only gaana plus is active of 399/- no code received for sonyliv and though I created sonyliv account with same number and email still its not showing any subscription.

                                  There is no code received as well in email or on phone for sony liv, quite disappointing.

                                  Kindly help with sonyliv code.

                                  Regards,
                                  Abhishek Rai
                                  abhishek.rai.[protected]@icloud.com
                                  Gaana.com customer support has been notified about the posted complaint.
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                                    S
                                    saik7
                                    from Hyderabad, Telangana
                                    Jul 9, 2021
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                                    Address: A 503, NSL Sushaantha, KPHB 5th phase,kukatpally

                                    Today Gana has debited from PAYTM wallet R. 399- without my approval.

                                    I request Gana to return back the amount or i will proceed with consumer court.
                                    Gaana.com customer support has been notified about the posted complaint.
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                                      P
                                      Padmabodhi
                                      Jul 4, 2021
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                                      I have subscribed to Gaana on 20 June 2021, Sun and the amount has been deducted. UPI Ref no.[protected]. But the app still shows me as free user with ads. User id is [protected]@gmail.com.
                                      Please look into it urgently or refund me my amount. The bank has confirmed that the money is received by gaana. It is credited to Gaana's Bank account on 21 Jun 2021
                                      Gaana.com customer support has been notified about the posted complaint.
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                                      Even though my bank has confirmed that the money got deducted, you guys did not refund me. Shame, you guys have to resort to such cheap tactics and steal consumer money. Will never come back to Gaana app... Gaana is Ganda app...
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                                        N
                                        Ninja.#
                                        Jun 28, 2021
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                                        I am Niranjan kumar sinha i want to close my gaana account for stopping aurorenewak of rs. 99 as premium per month .
                                        Gaana.com customer support has been notified about the posted complaint.
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