Gaana.com Complaints & Reviews

Hello, myself nikhil ramakant kadave
Ben10. [protected]@gmail.com
Gaana app user. Im facing truoble as my account is debited by 99₹ for last two months. I hav mailed the customer care to delete my account as i dont want the service further. But theres no rply from their side. I want my account to b deleted as soon as possible as my nxt due is on 9 th september.

I just purchased the ganna plus subscription but it shows ads and not playing HD songs and causing problem

Hi, I would like to immediately delete my account which is registered with ravikant.[protected]@gmail.com. Also Please make the provision in an app or web. This would ease people in many ways.
Please contact me on number [protected] for further queries.

Dear Team,

I have been charged with Rs 399 as on 24/04/2020 (As is reflected in y indusind bank credot card) by Gaana company for services which has not at all been enjoyed or used by me, i should be charged if i used the data of the company.

Below is the date of transactions and other records ----

Date of transaction/deduction of charges --- 24/04/2020
Credit card debited for the deduction --- 5376 xxxx xxxx 1003
Bank name of the credit card -- Indusind bank
Name of the complainant --- Gaurav verma

Please HELP me get my funds back asap.

I shal be highly thankful and oblidged.

Regards,
Gaurav verma,
[protected]

I made a ganaa account with my mobile number and purchased 1 year ganaa plus. It was all working very well until last month when I logged out of my account to login on an an other device. Now i can't login because I am not receiving the OTP message.
Please help.

My credit card was charged Rs. 99 as a monthly subscription fee without my consent.

A day before this charge was levied, I received a mail asking me to renew my subscription. But since I did not wish to continue I did not take action on the email. It did not mention that by default they would auto renew my account.

They also have no facility on their app that lets me stop auto renewal on my own.

I have complained to their customer service team but I haven't received any satisfactory response and they just said that's a standard email they sent to all customers. So they agree that it's misleading and are still continuing to use such emails.

I would request you to kindly look into the same and help me get a refund as well as ensure that no future charges are levied on my account.

Deduction of 99 rs per month even though i dont see any current subscription plans. I need to stop paying 99 rs for no reason

Suddenly a message popped at 399 rupees had been deducted from account by gaana.com
I double checked and I had no auto renewal option on and there was not even a prior notification as per the gaana policies
I don't want their [censored] services anymore, I just want my money refunded and my account closed permanently.

So "gaana" is deducting money from my credit card without any otp/pin and without my consent even though i never used gaana neither downloaded it, they deducted 99rs more than 4 times from my 2 credit cards. I want refund as i never used gaana to listen songs

It happened on july 22nd.

I used some code to get a free 3 month trial period of gaana subscription. Jut like netflix, prime video, they also took the card details to start the free trail and mentioned that money will be deducted if you don't cancel the subscription but they will notify you 2-3 days ago before the end of the trial period. They did not send any mail or message 2-3 days before and deducted my money without any notification/permission. One day i woke up and receive a message that my account has been debited 399rs. I couldn't understand where this money has been debited because they didn't even send mail after the deduction and you subscription has been renewed. After 2-3 hours somehow i figured out that gaana has deducted my money.

How can gaana deduct my money without notify me some days ago. This is so unethical. Even netflix, prime video, coursera they all send a mail some days ago regarding renewal. I am not even using gaana since last 2 months.

I want my money back
Email id: [protected]@gmail.com

I want to close & delete gaana account permanently. But no one responding from gaana. Help me in closing the account.in gaana platform, there is no option to change email id or mob number. The old mail id registered in the account was not in used stage & also been deleted. The mobile also rarely used. Thats why, i want to delete the account permanently, but gaana customer care is not responsive. So please delete my account.
Registered mail id - [protected]@gmail.com

Hi team gaana

I want to delete my gaana account permanently asap.

Thanks

No more account please

Please, close and delete my gaana account and all of it's services and membership as soon as possible.

Please delete and close subscription and all services of gaana.com, delete my account as soon as possible. I have complaint about this to gaana support also received reply from gaana team but my issue not resolved.

So, i want to close and delete all of my data, services and my account as soon as possible.

I want to delete my gaana account. I cannot delete gaana account and i want to delete it asap.
I request you to delete my gaana account as early as possible.
My account is registered with phone no - [protected]

Thank you

I already informed that i dont want to subscribe to gana plus than why are you people debit in my account? In the month of june my account was twice bedited with 399. I am asking you stop doing this and make my payment refund to my account.

Rohit kumar
[protected]
[protected]@gmail.com

I had a very bad experience in using gaana, that is till they auto-renewed my gaana plus subscription without my permission.

I had turned off auto-renew while buying into the subscription, as well as elsewhere where it was asked. I would've loved to continue with their services however, i'm not comfortable in buying the subscription at this moment in time.

Kindly refund me the amount of rs. 399, and cancel my...

The gana app yesterday deducted money from my account for some subscriptions. But i haven’t joined any subscriptions. Please help me...

Hi,

I have upgraded to gaana plus user on a student account by paying rs. 149 on jan 21 2020.

Now i have been treated as free user instead. Kindly upgrade or return my money immediately.

Regards
K. P. Ramakrishnan