Gaana.com Complaints & Reviews

Gaana has deducted rs 399 from my hdfc credit card without my consent. This really ridiculous and fraudulent act by gaana.com. Refund my money asap. I have been using its trial version and at that time told me by gaana that subscription amount would be charged after my permission only. Though i have unsubscribed from gaana and i have been not using your app since long time. But now today i have received massage for deduction of 399 rs. Attached the message which i got..
This is looting act. Now i want my money back.

I created a account, I played lots of songs, like songs but still I'm not getting any coins I create another account and I'm facing the same problem

Hello, this is my registered email id, chetan. [protected]@gmail.com , please cancel my gaana plus auto-renewal.

I want my money back i have paid 99/- but i was not able to download any song again n again its showing i have to take subscription so i chat with ur team they are also not responding to my text so plz i want to stop this immediate. And want my money back and stop it asap...

Without my consent .you renewed subscription of 399rupees and it deducted from my account on 1sep. I don't want this subscription ..please refund my money

I bought one year subscription on 21 august 2020 by paying Rs 399.. Still i m not able to download songs.. As soon as i try, they tell me to get gaana plus for which i hv already paid.

Hello, myself nikhil ramakant kadave
Ben10. [protected]@gmail.com
Gaana app user. Im facing truoble as my account is debited by 99₹ for last two months. I hav mailed the customer care to delete my account as i dont want the service further. But theres no rply from their side. I want my account to b deleted as soon as possible as my nxt due is on 9 th september.

I just purchased the ganna plus subscription but it shows ads and not playing HD songs and causing problem

Hi, I would like to immediately delete my account which is registered with ravikant.[protected]@gmail.com. Also Please make the provision in an app or web. This would ease people in many ways.
Please contact me on number [protected] for further queries.

Dear Team,

I have been charged with Rs 399 as on 24/04/2020 (As is reflected in y indusind bank credot card) by Gaana company for services which has not at all been enjoyed or used by me, i should be charged if i used the data of the company.

Below is the date of transactions and other records ----

Date of transaction/deduction of charges --- 24/04/2020
Credit card debited for the deduction --- 5376 xxxx xxxx 1003
Bank name of the credit card -- Indusind bank
Name of the complainant --- Gaurav verma

Please HELP me get my funds back asap.

I shal be highly thankful and oblidged.

Regards,
Gaurav verma,
[protected]

I made a ganaa account with my mobile number and purchased 1 year ganaa plus. It was all working very well until last month when I logged out of my account to login on an an other device. Now i can't login because I am not receiving the OTP message.
Please help.

My credit card was charged Rs. 99 as a monthly subscription fee without my consent.

A day before this charge was levied, I received a mail asking me to renew my subscription. But since I did not wish to continue I did not take action on the email. It did not mention that by default they would auto renew my account.

They also have no facility on their app that lets me stop auto renewal on my own.

I have complained to their customer service team but I haven't received any satisfactory response and they just said that's a standard email they sent to all customers. So they agree that it's misleading and are still continuing to use such emails.

I would request you to kindly look into the same and help me get a refund as well as ensure that no future charges are levied on my account.

Deduction of 99 rs per month even though i dont see any current subscription plans. I need to stop paying 99 rs for no reason

Suddenly a message popped at 399 rupees had been deducted from account by gaana.com
I double checked and I had no auto renewal option on and there was not even a prior notification as per the gaana policies
I don't want their [censored] services anymore, I just want my money refunded and my account closed permanently.

So "gaana" is deducting money from my credit card without any otp/pin and without my consent even though i never used gaana neither downloaded it, they deducted 99rs more than 4 times from my 2 credit cards. I want refund as i never used gaana to listen songs

It happened on july 22nd.

I used some code to get a free 3 month trial period of gaana subscription. Jut like netflix, prime video, they also took the card details to start the free trail and mentioned that money will be deducted if you don't cancel the subscription but they will notify you 2-3 days ago before the end of the trial period. They did not send any mail or message 2-3 days before and deducted my money without any notification/permission. One day i woke up and receive a message that my account has been debited 399rs. I couldn't understand where this money has been debited because they didn't even send mail after the deduction and you subscription has been renewed. After 2-3 hours somehow i figured out that gaana has deducted my money.

How can gaana deduct my money without notify me some days ago. This is so unethical. Even netflix, prime video, coursera they all send a mail some days ago regarding renewal. I am not even using gaana since last 2 months.

I want my money back
Email id: [protected]@gmail.com

I want to close & delete gaana account permanently. But no one responding from gaana. Help me in closing the account.in gaana platform, there is no option to change email id or mob number. The old mail id registered in the account was not in used stage & also been deleted. The mobile also rarely used. Thats why, i want to delete the account permanently, but gaana customer care is not responsive. So please delete my account.
Registered mail id - [protected]@gmail.com

Hi team gaana

I want to delete my gaana account permanently asap.

Thanks

No more account please

Please, close and delete my gaana account and all of it's services and membership as soon as possible.