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gaana.com
1.8
Updated: Dec 19, 2025
Complaints 737
Resolved
254
Unresolved
483
So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝
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Gaana.com reviews & complaints page 23

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S
sourabhahuja
Apr 20, 2020
Resolved
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Gaana.com deducted rs 399 from my hdfc cc account without my permission and subscribed me to it. It didn't even asked for pin/otp. I don't want to subscribe further but then also it deducted my money from my account.

I don't want to continue with the subscription (If any).

Request you to refund my money and cancel all my accounts from gaana.

Anything which is not clearly visible enough and it has money incurred, it can be a case of fraud.

My account name is - sourabhahuja

Please do the needful asap.
Aug 12, 2021
Complaint marked as Resolved 
Gaana.com customer support has been notified about the posted complaint.
Verified Support
May 05, 2020
Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

For any further issues, you send us an email at [protected]@gaana.com with your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.
Verified Support
May 15, 2020
Gaana.com Customer Care's response Please note that at that time of purchasing the subscription/ redeeming the code your subscription was on auto renewal. This is the reason, due to which we charged the amount. Also, this is an authorized transaction.We suggest you to enjoy your current subscription as it is already credited in your account.

For any further issues, you send us an email at [protected]@gaana.com with your registered details and details about the issue so that the team can look into the request further. As, you did not mention your registered details here.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.
View replies
I have also been charged of Rs.399 with HDFC cc. They told that I used one free coupon for 3 months and after that it is auto renewed, but during the trial peiod of time I didn't see any subscription in Google Play store and they are not cleared the process to unsubscribe it. Before the renewal also there is no intimation.

Clearly they are focused to pick the money from customer's pocket with knowing that customer wants their service or not.
Reply
atxdynasty's reply, Jun 12, 2020
Please share your experience here: https://www.quora.com/Have-you-been-a-victim-of-Gaanas-auto-renewal-scam

They did the same thing to me.
The same thing happened to me 3 days ago.
Please share your experience here: https://www.quora.com/Have-you-been-a-victim-of-Gaanas-auto-renewal-scam
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    R
    Rahul Vishyan
    Apr 18, 2020
    Resolved
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    Resolved

    I was offeed the free membership for 30 days as i am the member of airtel thanks but after expiry of the free membership period i have been charged rupees 399 for annual subscription.

    And i don't want the annual subscription i request you to please arrange to get the same refunded refunded.

    My no is [protected] and i am a student and i don't have enough money to pay for the gaana subscription, please arrange for the reversal.
    Aug 11, 2021
    Complaint marked as Resolved 
    Gaana.com customer support has been notified about the posted complaint.
    Verified Support
    May 05, 2020
    Gaana.com Customer Care's response     Dear User,

    Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

    Please note that you redeem the coupon on 19th jan 2020 and at that time it was on auto renewal due to which we charged the amount. Please find attached page which appears on the screen when you was redeeming code. Also, this is an authorized transaction.We suggest you to enjoy your current subscription as it is already credited in your account.

    Also, we have cancelled your auto-renewal.

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      S
      shaan sarkar
      Apr 18, 2020
      Resolved
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      Resolved

      I want to delete my gaana account i can not delete gaana account and i want to delete it asap
      Please help how to delete gaana account
      So please tell me how can i delete my gaana account please respond fast
      Or else you delete my gaana account but by any how i want to delete gaana accout please help me ok give me fast response i hope you help me fast
      Aug 10, 2021
      Complaint marked as Resolved 
      Gaana.com customer support has been notified about the posted complaint.
      Verified Support
      May 15, 2020
      Gaana.com Customer Care's response       Dear User,

      Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

      We request you to send us an email at [protected]@gaana.com with your registered details so that the team can look into the request further. As you did not mention any of your registered details with the complaint.

      Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.
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        Y
        Yuval Aiya
        Apr 8, 2020
        Resolved
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        Resolved

        I am a gaana+ user and i have paid for the subscription so i can listen to songs offline. But, whenever i download any song from the app, that particular song never gets downloaded and shows 'retry download'. I tried it again for a thousand times but still it isn't working. I even sent an email but they are not responding. Please help or refund my amount. Worst music app ever.
        Aug 12, 2021
        Complaint marked as Resolved 
        Gaana.com customer support has been notified about the posted complaint.
        Verified Support
        May 15, 2020
        Gaana.com Customer Care's response         Dear User,

        Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

        We do understand your concern regarding the download.

        Please be advised, that if the songs are stuck in a queue, you need to delete the songs in the queue then logout and login again using the registered details.

        After logging in try downloading a single song and see if it works.

        For any further issues, you send us an email at [protected]@gaana.com with your registered details and details about the issue so that the team can look into the request further.

        Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

        Please let us know if you need any further help.
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          S
          sinjoalone
          Mar 30, 2020
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          Address: Dwarka, New Delhi, Delhi, 110078

          There is no option to delete gaana account, which is resister with my mobile number. I want to delete my account user mob no - [protected] or user email id - er. [protected]@yahoo.com. Please delete immediately my gaana account or remove my mobile number, both option not available in your profile option, please delete it, or contact me regarding this issue.
          Gaana.com customer support has been notified about the posted complaint.
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            S
            Shagun19
            Mar 25, 2020
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            Address: 122001
            Website: Gaana.com

            Hello i paid rs 399 for one year subscription of gaana but after a month of free trail it still shows me as a free user and asks me to renew my subscription again i feel gaana.com has cheated. Resolve the issue now!!
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              R
              rohit4577
              Mar 25, 2020
              Resolved
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              Resolved

              Address: Dodhpur Chowk Civil Line, Aligarh, Uttar Pradesh, 202001

              There is no way to delete gaana account and no way to cancel subscription, in settings it shows auto renewal as yes, but not able to change from yes to no, and they don't even provide helpline number, and to to delete my gaana account, registered email ; [protected]@gmail.com, not giving option to manage anything is like to bound customers without their will.
              +1 photos
              Aug 8, 2021
              Complaint marked as Resolved 
              Gaana.com customer support has been notified about the posted complaint.
              Verified Support
              May 15, 2020
              Gaana.com Customer Care's response               Greetings from Gaana
              We do understand your concern
              Please update the app to the latest version, we have introduced the auto renewal option within the app.
              View replies
              Hi Team, My gaana account was auto renewed even after my account renewal was set to NA. Please help with refund. Have attached the screenshot for reference. Mob-8122****52. This is not good. Also, I was to renew with a purchased coupon code. Now, it’s double deduction for me. Please help with refund.

              they don't provide option to stop auto renewal in their own app - Comment #3670453 - Image #0
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                N
                nitin.keswani
                from Mumbai, Maharashtra
                Mar 23, 2020
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                Gaana plus has renewed 399 rs fradulent transaction with out my authorization. 3 months back i got a free 3mts trail and they have collected my credit card details.
                March 23th 2020 they have auto-debited 399 to my card without my authorization.
                Next day only i have sent an email requesting to cancel the service and refund amount.in spite of multiple emails, gaana support team is refusing and not refunding the money. These cheaters should be punished and concerned authority should ban these type of app who cheats customers without their knowledge.
                Gaana.com customer support has been notified about the posted complaint.
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                  K
                  krishna1432
                  Mar 23, 2020
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                  I have successfully canceled my gaana plus auto-renewal before the end of my trial period. But for the third time, these frauds deducted money from my mother's debit card without my consent. I registered from my phone, so i can only rely on the app, but i couldn't see any cancel subscription button or even not able to find a way to remove my card details.

                  This situation is of a fraud happening with me for the 3rd time now. I want my damn refund and want to sue this fraud company to deduct my money for the 3rd time without my consent.

                  Please help me to file a complaint against this. I want a refund.
                  Registered number: 7o1722552o
                  Gaana.com customer support has been notified about the posted complaint.
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                    R
                    Renju Anu
                    from Aluva, Kerala
                    Mar 21, 2020
                    Resolved
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                    Resolved

                    Address: Ernakulam, Kerala, 682011

                    I cancelled the auto renewal process earlier itself and renewal was showing till 20th was no in gaana but suddenly on 21st today charged 99 inr from my credit card. So cancel the wrongly charged subscription and refund me the amount. Gaana is not doing a right approach to customer, there is no customer care number and online chat faciltiy they are having is not attendable. Emails also there is no proper response.
                    Apr 21, 2020
                    Complaint marked as Resolved 
                    Gaana.com customer support has been notified about the posted complaint.
                    Mar 23, 2020
                    Updated by Renju Anu                     hello there is no update received from Gaana team regarding my compalint, if a customer cancel the auto renewal manually and showing in application NO renewal then what is the meaning of charging?
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                      R
                      Rishi Mahatha
                      Mar 20, 2020
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                      I took months free subscription of gaana plus. But after 3 months without any message or reminder they debit my account for rs 99 for the 4th month. Within few hours i sent them email to unsubscribe from auto renewal and initiate refund.

                      I received a mail from gaana support - mamta and in each mail she asks me to give alternate email id and mobile number. I gave alternate mail and mobile number. She again asks me to provide a different mail id and mobile number.

                      Despite my several mail they are not giving any concrete reply. Kindly help.

                      My email address [protected]@gmail.com
                      My mobile number [protected]
                      Gaana.com customer support has been notified about the posted complaint.
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                        M
                        mails2mandar
                        from Pune, Maharashtra
                        Mar 20, 2020
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                        Address: Head Office Address: Plot No. 391, Udyog Vihar, Phase – III, Gurugram-122016, Haryana, India, Gautam Buddh Nagar, Uttar Pradesh, 122016

                        Hi,
                        I have cancelled gaana plus subscription on 16 march (4 days prior to expiry) to avoid auto renewal charges.
                        I have mailed to [protected]@gaana.com
                        I have also texted my intention in chat section of gaana.com

                        But unfortunately they have charged me for rs99 as monthly subscription. On 20th match 2020.

                        Please find my details below
                        Email id: [protected]@yahoo.co.in
                        Transaction id: 12xox_q7gh04

                        Please help me in this.

                        Thanks
                        Mandar
                        [protected]
                        +3 photos
                        Gaana.com customer support has been notified about the posted complaint.
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                          K
                          Kumar Chandra Sheo Narayan
                          Mar 20, 2020
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                          Address: 800002

                          I subscribed for 3 month free trail and after that i removed my card from my account. Still today it deduct amount from my card and i need refund. And kindly stop my auto renewal. There isn't any option in ganna app neither on my google account. Its a case of cheating and fraud. There is also no option to delete my account to. Is their any problem in giving these features directly in the app. I didn't know why there basic features are not in the app.
                          Gaana.com customer support has been notified about the posted complaint.
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                            D
                            DrMahadev
                            Mar 17, 2020
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                            Address: #D-101, VERACIOUS LANSDALE,, VARTHUR KODI, WHITEFIELD, BANGALORE- 560066, Bangalore, Karnataka, 560066

                            Gaana plus has renewed 399 rs fradulent transection with out my authorisation. 3 months back i got a free 3mts trail through flipkart and they have collected my credit card details. March 7th they have autodebited 399 to my card with out my authorisation. Next day only i have sent email requesting to cancel service and refund amount. Inspite of multiple email, mr vaibhav and gaana support team making drama and refusing to refund my money. These cheaters should be punished and concerned authority should ban these type of app who cheats customers with out their knowledge.
                            Gaana.com customer support has been notified about the posted complaint.
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                              A
                              arunthottoth
                              Mar 16, 2020
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                              Address: Aluva, 683511

                              I removed my card details from app and not give permission to auto renewal. But today it automatically renewed and deducted amount from credit card. I tried to get support from app, but the response is very bad and customer team is not yet interest to give proper explanation. Why your team is behaving like this??

                              Also i am request you to cancel the auto renewal option from my ganna account and will ensure that no deduction will happen again.

                              I remember you to to kindly give proper response to customer.

                              If still not getting any proper response i will register a complaint.
                              Gaana.com customer support has been notified about the posted complaint.
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                                M
                                Mohit Lunkad
                                Mar 13, 2020
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                                Address: G-5, Manish Mansion Apartment, Ratnabandha Road, Dhamtari (C.G.), Dhamtari, Chhattisgarh, 493773

                                Previously, i signed up to ganna.com with my mobile number. But later on after few years i signed up from my google account which is currently in use. Please delete or deactivate my previous account so that i could be able to link my mobile number to my ganna.com account which is opened with google account. Please help me delete my account as soon as possible.
                                Gaana.com customer support has been notified about the posted complaint.
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                                  A
                                  anand2820
                                  from Powai, Maharashtra
                                  Mar 13, 2020
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                                  Address: Plot no.1, world university of design,Rajiv Gandhi educational city, Sonipat, Haryana, 131029
                                  Website: gaana.com

                                  Hello,
                                  My name is anand singh. I installed the gaana app on 12th march and start using it. But some features were not accessible like ad-free music, high definition music quality and downloading for offline. So, for using this feature, i paid rs. 399 for an annual subscription pack of the gaana app using paytm. The payment was accepted with ref: [protected]. But even after the payment is done, still, i'm unable to use the subscription as the app is showing me as a trial user. So kindly resolve the issue either by refunding the balance or activating my subscription so that i can enjoy the music break free and not forcing me to switch to other platforms

                                  Thank you!
                                  Gaana.com customer support has been notified about the posted complaint.
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                                  I want to delete my account permanently
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                                    P
                                    Parmod1980
                                    Mar 4, 2020
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                                    Address: 313002

                                    I subscribed for gaana plus last year now it is due for renewal on 7th march. I don't want to renew to please stop auto renewal for gaana plus subscription.
                                    One more thing that why there is no option for unsubscribed in gaana app. I read many reviews and complain on google that many person's gaana plus renewed automatically while they were not informed for it.

                                    Thanks

                                    Parmod. [protected]@gmail.com
                                    Gaana.com customer support has been notified about the posted complaint.
                                    View replies
                                    2411863 my gaana complaint number Last month i asked for cancellation of autorenewal they replied they have cancelled and i have beenunnecessarily charged

                                    This month again they charged for 1 month
                                    They are not resolving issue same msg they have sent me now as they sent last month
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                                      M
                                      Mudit Singh
                                      from Chennai, Tamil Nadu
                                      Mar 4, 2020
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                                      refund and cancellation of gaana plus subscription and cancellation of auto renewal

                                      Address: Plot No. 391, Udyog Vihar, Phase – III, Gurgaon, Haryana

                                      I subscribed for gaana plus 3 months subscription using a promo code for free.
                                      While creating the account, i had to add the credit card details.
                                      Their is no option in their app or website to remove the credit card details or to stop the auto-renewal of subscription.
                                      I wrote to [protected]@gaana.com regarding this matter and asked them to stop the auto-renewal.
                                      I didn't get any response from them and finally my subscription...
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                                      S
                                      Santhosh Dhulipudi
                                      Mar 1, 2020
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                                      Address: LIG335,KPHB 7TH PHASE, 500072

                                      I recentry tried a trial offer on gaana app and also gave my debit card details for auto renewal. It got auto debited from my account on the date mentioned in the app. But later gaana tried to make a transaction even after a successfull purchase. As i have not maintained any balance in my account the transaction is declined. But my debit card issuer (Icici bank) is charger me a pos decline charge for each and every time they tried to make a transaction. '

                                      I mailed gaana about this issue and they have not given me any proper explaination. No reply from them when i asked why do they try to make a transaction after a successful purshase?

                                      I want this to to be sorted. Please help.
                                      Gaana.com customer support has been notified about the posted complaint.
                                      View replies
                                      I reported the unhappiness of the quality of the app and submitted several times through email and from app itself my unsubscription notice but unfortunately instead of my unsubscription every month they used to debit of rs 99 from my credit card account without my knowledge.They dont have any telephone no to talk to .Their response is poor.
                                      Reply
                                      I wanted to cancel my subscription for gaana plus which renews on March 1, 2020.I approached the in app help, and mailed the gaana feedback, but there was no response.
                                      I used a coupon to get gaana plus for free for 4 months, but i do not want to continue.
                                      Please help cancel my subscription.
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