Gaana.com Complaints & Reviews

Address: Pune

I have cancelled my auto renewal. Still 199 got deducted for 3 months subscription.
Please cancel my subscription and refund my money back.

Order id:365tf_q97fmt
Utsav Meher
starutsav.[protected]@gmail.com
[protected]

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I wanted to delete my account which i opened unknowingly using my phone number, bought the subscription using the gmail id.Now i cant verify the phone number because it is already registered as another account or user.theres no any option to deactivate or delete option in gaana.com
please resolve my issue

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Gaana.com deducted rs 399 from my hdfc cc account without my permission and subscribed me to it. It didn't even asked for pin/otp. I don't want to subscribe further but then also it deducted my money from my account.

I don't want to continue with the subscription (If any).

Request you to refund my money and cancel all my accounts from gaana.

Anything which is not clearly visible enough and it has money incurred, it can be a case of fraud.

My account name is - sourabhahuja

Please do the needful asap.

Aug 12, 2021

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

For any further issues, you send us an email at [protected]@gaana.com with your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Verified Support

May 15, 2020

Gaana.com Customer Care's response Please note that at that time of purchasing the subscription/ redeeming the code your subscription was on auto renewal. This is the reason, due to which we charged the amount. Also, this is an authorized transaction.We suggest you to enjoy your current subscription as it is already credited in your account.

For any further issues, you send us an email at [protected]@gaana.com with your registered details and details about the issue so that the team can look into the request further. As, you did not mention your registered details here.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

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Mayur_02

from Delhi, Delhi

Apr 27, 2020

I have also been charged of Rs.399 with HDFC cc. They told that I used one free coupon for 3 months and after that it is auto renewed, but during the trial peiod of time I didn't see any subscription in Google Play store and they are not cleared the process to unsubscribe it. Before the renewal also there is no intimation.

Clearly they are focused to pick the money from customer's pocket with knowing that customer wants their service or not.

Reply

atxdynasty's reply, Jun 12, 2020

Please share your experience here: https://www.quora.com/Have-you-been-a-victim-of-Gaanas-auto-renewal-scam

They did the same thing to me.

A

atxdynasty

Jun 12, 2020

The same thing happened to me 3 days ago.
Please share your experience here: https://www.quora.com/Have-you-been-a-victim-of-Gaanas-auto-renewal-scam

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I was offeed the free membership for 30 days as i am the member of airtel thanks but after expiry of the free membership period i have been charged rupees 399 for annual subscription.

And i don't want the annual subscription i request you to please arrange to get the same refunded refunded.

My no is [protected] and i am a student and i don't have enough money to pay for the gaana subscription, please arrange for the reversal.

Aug 11, 2021

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 05, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Please note that you redeem the coupon on 19th jan 2020 and at that time it was on auto renewal due to which we charged the amount. Please find attached page which appears on the screen when you was redeeming code. Also, this is an authorized transaction.We suggest you to enjoy your current subscription as it is already credited in your account.

Also, we have cancelled your auto-renewal.

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I want to delete my gaana account i can not delete gaana account and i want to delete it asap
Please help how to delete gaana account
So please tell me how can i delete my gaana account please respond fast
Or else you delete my gaana account but by any how i want to delete gaana accout please help me ok give me fast response i hope you help me fast

Aug 10, 2021

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 15, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We request you to send us an email at [protected]@gaana.com with your registered details so that the team can look into the request further. As you did not mention any of your registered details with the complaint.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

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I am a gaana+ user and i have paid for the subscription so i can listen to songs offline. But, whenever i download any song from the app, that particular song never gets downloaded and shows 'retry download'. I tried it again for a thousand times but still it isn't working. I even sent an email but they are not responding. Please help or refund my amount. Worst music app ever.

Aug 12, 2021

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 15, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the download.

Please be advised, that if the songs are stuck in a queue, you need to delete the songs in the queue then logout and login again using the registered details.

After logging in try downloading a single song and see if it works.

For any further issues, you send us an email at [protected]@gaana.com with your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

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Address: Dwarka, New Delhi, Delhi, 110078

There is no option to delete gaana account, which is resister with my mobile number. I want to delete my account user mob no - [protected] or user email id - er. [protected]@yahoo.com. Please delete immediately my gaana account or remove my mobile number, both option not available in your profile option, please delete it, or contact me regarding this issue.

Gaana.com customer support has been notified about the posted complaint.

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Address: 122001

Website: Gaana.com

Hello i paid rs 399 for one year subscription of gaana but after a month of free trail it still shows me as a free user and asks me to renew my subscription again i feel gaana.com has cheated. Resolve the issue now!!

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Address: Dodhpur Chowk Civil Line, Aligarh, Uttar Pradesh, 202001

There is no way to delete gaana account and no way to cancel subscription, in settings it shows auto renewal as yes, but not able to change from yes to no, and they don't even provide helpline number, and to to delete my gaana account, registered email ; [protected]@gmail.com, not giving option to manage anything is like to bound customers without their will.

Aug 8, 2021

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 15, 2020

Gaana.com Customer Care's response Greetings from Gaana
We do understand your concern
Please update the app to the latest version, we have introduced the auto renewal option within the app.

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A

ArifABC

Apr 2, 2020

Hi Team, My gaana account was auto renewed even after my account renewal was set to NA. Please help with refund. Have attached the screenshot for reference. Mob-8122****52. This is not good. Also, I was to renew with a purchased coupon code. Now, it’s double deduction for me. Please help with refund.

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Gaana plus has renewed 399 rs fradulent transaction with out my authorization. 3 months back i got a free 3mts trail and they have collected my credit card details.
March 23th 2020 they have auto-debited 399 to my card without my authorization.
Next day only i have sent an email requesting to cancel the service and refund amount.in spite of multiple emails, gaana support team is refusing and not refunding the money. These cheaters should be punished and concerned authority should ban these type of app who cheats customers without their knowledge.

Gaana.com customer support has been notified about the posted complaint.

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I have successfully canceled my gaana plus auto-renewal before the end of my trial period. But for the third time, these frauds deducted money from my mother's debit card without my consent. I registered from my phone, so i can only rely on the app, but i couldn't see any cancel subscription button or even not able to find a way to remove my card details.

This situation is of a fraud happening with me for the 3rd time now. I want my damn refund and want to sue this fraud company to deduct my money for the 3rd time without my consent.

Please help me to file a complaint against this. I want a refund.
Registered number: 7o1722552o

Gaana.com customer support has been notified about the posted complaint.

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Address: Ernakulam, Kerala, 682011

I cancelled the auto renewal process earlier itself and renewal was showing till 20th was no in gaana but suddenly on 21st today charged 99 inr from my credit card. So cancel the wrongly charged subscription and refund me the amount. Gaana is not doing a right approach to customer, there is no customer care number and online chat faciltiy they are having is not attendable. Emails also there is no proper response.

Apr 21, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Mar 23, 2020

Updated by Renju Anu hello there is no update received from Gaana team regarding my compalint, if a customer cancel the auto renewal manually and showing in application NO renewal then what is the meaning of charging?

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Address: Plot no.1, world university of design,Rajiv Gandhi educational city, Sonipat, Haryana, 131029

Website: gaana.com

Hello,
My name is anand singh. I installed the gaana app on 12th march and start using it. But some features were not accessible like ad-free music, high definition music quality and downloading for offline. So, for using this feature, i paid rs. 399 for an annual subscription pack of the gaana app using paytm. The payment was accepted with ref: [protected]. But even after the payment is done, still, i'm unable to use the subscription as the app is showing me as a trial user. So kindly resolve the issue either by refunding the balance or activating my subscription so that i can enjoy the music break free and not forcing me to switch to other platforms

Thank you!

Gaana.com customer support has been notified about the posted complaint.

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Bhushan Lokhande

Mar 19, 2020

I want to delete my account permanently

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Address: 313002

I subscribed for gaana plus last year now it is due for renewal on 7th march. I don't want to renew to please stop auto renewal for gaana plus subscription.
One more thing that why there is no option for unsubscribed in gaana app. I read many reviews and complain on google that many person's gaana plus renewed automatically while they were not informed for it.

Thanks

Parmod. [protected]@gmail.com

Gaana.com customer support has been notified about the posted complaint.

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S

Shreyakapoor74

Mar 16, 2020

2411863 my gaana complaint number Last month i asked for cancellation of autorenewal they replied they have cancelled and i have beenunnecessarily charged

This month again they charged for 1 month
They are not resolving issue same msg they have sent me now as they sent last month

Gaana.com Complaints & Reviews

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Gaana.com reviews & complaints page 23

money deducted for subscription even after cancelling the subscription

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deactivate the gaana account

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money deducted from my hdfc cc account account without my consent

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subscription charges

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I want to delete my account

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not able to download songs in gaana

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I want to delete my gaana account linked with mobile no 9555210001

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one year gaana subscription

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they don't provide option to stop auto renewal in their own app

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charging auto-renewal amount without authorization

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auto renewal without consent

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auto renewal cancelled and again charged

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automatic renewal from my debit card

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I got wrongly charged for gaana plus subscription

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stop my auto renewal and get the refund. to deducted amount. i don't want the subscription

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399 auto renewal fraud transaction

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auto renewal - authorized

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I want to delete my ganna.com account as I am having one already.

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unable to avail paid subscription

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stop auto renewal subscription for gaana plus

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