Gaana.com Complaints & Reviews

Address: Dwarka, New Delhi, Delhi, 110078

There is no option to delete gaana account, which is resister with my mobile number. I want to delete my account user mob no - [protected] or user email id - er. [protected]@yahoo.com. Please delete immediately my gaana account or remove my mobile number, both option not available in your profile option, please delete it, or contact me regarding this issue.

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Address: 122001

Website: Gaana.com

Hello i paid rs 399 for one year subscription of gaana but after a month of free trail it still shows me as a free user and asks me to renew my subscription again i feel gaana.com has cheated. Resolve the issue now!!

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Address: Dodhpur Chowk Civil Line, Aligarh, Uttar Pradesh, 202001

There is no way to delete gaana account and no way to cancel subscription, in settings it shows auto renewal as yes, but not able to change from yes to no, and they don't even provide helpline number, and to to delete my gaana account, registered email ; [protected]@gmail.com, not giving option to manage anything is like to bound customers without their will.

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Aug 8, 2021

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

May 15, 2020

Gaana.com Customer Care's response Greetings from Gaana
We do understand your concern
Please update the app to the latest version, we have introduced the auto renewal option within the app.

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A

ArifABC

Apr 2, 2020

Hi Team, My gaana account was auto renewed even after my account renewal was set to NA. Please help with refund. Have attached the screenshot for reference. Mob-8122****52. This is not good. Also, I was to renew with a purchased coupon code. Now, it’s double deduction for me. Please help with refund.

they don't provide option to stop auto renewal in their own app - Comment #3670453 - Image #0

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Gaana plus has renewed 399 rs fradulent transaction with out my authorization. 3 months back i got a free 3mts trail and they have collected my credit card details.
March 23th 2020 they have auto-debited 399 to my card without my authorization.
Next day only i have sent an email requesting to cancel the service and refund amount.in spite of multiple emails, gaana support team is refusing and not refunding the money. These cheaters should be punished and concerned authority should ban these type of app who cheats customers without their knowledge.

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I have successfully canceled my gaana plus auto-renewal before the end of my trial period. But for the third time, these frauds deducted money from my mother's debit card without my consent. I registered from my phone, so i can only rely on the app, but i couldn't see any cancel subscription button or even not able to find a way to remove my card details.

This situation is of a fraud happening with me for the 3rd time now. I want my damn refund and want to sue this fraud company to deduct my money for the 3rd time without my consent.

Please help me to file a complaint against this. I want a refund.
Registered number: 7o1722552o

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Address: Ernakulam, Kerala, 682011

I cancelled the auto renewal process earlier itself and renewal was showing till 20th was no in gaana but suddenly on 21st today charged 99 inr from my credit card. So cancel the wrongly charged subscription and refund me the amount. Gaana is not doing a right approach to customer, there is no customer care number and online chat faciltiy they are having is not attendable. Emails also there is no proper response.

Apr 21, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Mar 23, 2020

Updated by Renju Anu hello there is no update received from Gaana team regarding my compalint, if a customer cancel the auto renewal manually and showing in application NO renewal then what is the meaning of charging?

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I took months free subscription of gaana plus. But after 3 months without any message or reminder they debit my account for rs 99 for the 4th month. Within few hours i sent them email to unsubscribe from auto renewal and initiate refund.

I received a mail from gaana support - mamta and in each mail she asks me to give alternate email id and mobile number. I gave alternate mail and mobile number. She again asks me to provide a different mail id and mobile number.

Despite my several mail they are not giving any concrete reply. Kindly help.

My email address [protected]@gmail.com
My mobile number [protected]

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Address: Head Office Address: Plot No. 391, Udyog Vihar, Phase – III, Gurugram-122016, Haryana, India, Gautam Buddh Nagar, Uttar Pradesh, 122016

Hi,
I have cancelled gaana plus subscription on 16 march (4 days prior to expiry) to avoid auto renewal charges.
I have mailed to [protected]@gaana.com
I have also texted my intention in chat section of gaana.com

But unfortunately they have charged me for rs99 as monthly subscription. On 20th match 2020.

Please find my details below
Email id: [protected]@yahoo.co.in
Transaction id: 12xox_q7gh04

Please help me in this.

Thanks
Mandar
[protected]

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Address: 800002

I subscribed for 3 month free trail and after that i removed my card from my account. Still today it deduct amount from my card and i need refund. And kindly stop my auto renewal. There isn't any option in ganna app neither on my google account. Its a case of cheating and fraud. There is also no option to delete my account to. Is their any problem in giving these features directly in the app. I didn't know why there basic features are not in the app.

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Address: #D-101, VERACIOUS LANSDALE,, VARTHUR KODI, WHITEFIELD, BANGALORE- 560066, Bangalore, Karnataka, 560066

Gaana plus has renewed 399 rs fradulent transection with out my authorisation. 3 months back i got a free 3mts trail through flipkart and they have collected my credit card details. March 7th they have autodebited 399 to my card with out my authorisation. Next day only i have sent email requesting to cancel service and refund amount. Inspite of multiple email, mr vaibhav and gaana support team making drama and refusing to refund my money. These cheaters should be punished and concerned authority should ban these type of app who cheats customers with out their knowledge.

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Address: Aluva, 683511

I removed my card details from app and not give permission to auto renewal. But today it automatically renewed and deducted amount from credit card. I tried to get support from app, but the response is very bad and customer team is not yet interest to give proper explanation. Why your team is behaving like this??

Also i am request you to cancel the auto renewal option from my ganna account and will ensure that no deduction will happen again.

I remember you to to kindly give proper response to customer.

If still not getting any proper response i will register a complaint.

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Address: G-5, Manish Mansion Apartment, Ratnabandha Road, Dhamtari (C.G.), Dhamtari, Chhattisgarh, 493773

Previously, i signed up to ganna.com with my mobile number. But later on after few years i signed up from my google account which is currently in use. Please delete or deactivate my previous account so that i could be able to link my mobile number to my ganna.com account which is opened with google account. Please help me delete my account as soon as possible.

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Address: Plot no.1, world university of design,Rajiv Gandhi educational city, Sonipat, Haryana, 131029

Website: gaana.com

Hello,
My name is anand singh. I installed the gaana app on 12th march and start using it. But some features were not accessible like ad-free music, high definition music quality and downloading for offline. So, for using this feature, i paid rs. 399 for an annual subscription pack of the gaana app using paytm. The payment was accepted with ref: [protected]. But even after the payment is done, still, i'm unable to use the subscription as the app is showing me as a trial user. So kindly resolve the issue either by refunding the balance or activating my subscription so that i can enjoy the music break free and not forcing me to switch to other platforms

Thank you!

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Bhushan Lokhande

Mar 19, 2020

I want to delete my account permanently

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Address: 313002

I subscribed for gaana plus last year now it is due for renewal on 7th march. I don't want to renew to please stop auto renewal for gaana plus subscription.
One more thing that why there is no option for unsubscribed in gaana app. I read many reviews and complain on google that many person's gaana plus renewed automatically while they were not informed for it.

Thanks

Parmod. [protected]@gmail.com

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S

Shreyakapoor74

Mar 16, 2020

2411863 my gaana complaint number Last month i asked for cancellation of autorenewal they replied they have cancelled and i have beenunnecessarily charged

This month again they charged for 1 month
They are not resolving issue same msg they have sent me now as they sent last month

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Address: Plot No. 391, Udyog Vihar, Phase – III, Gurgaon, Haryana

I subscribed for gaana plus 3 months subscription using a promo code for free.
While creating the account, i had to add the credit card details.
Their is no option in their app or website to remove the credit card details or to stop the auto-renewal of subscription.
I wrote to [protected]@gaana.com regarding this matter and asked them to stop the auto-renewal.
I didn't get any response from them and finally my subscription...

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Address: LIG335,KPHB 7TH PHASE, 500072

I recentry tried a trial offer on gaana app and also gave my debit card details for auto renewal. It got auto debited from my account on the date mentioned in the app. But later gaana tried to make a transaction even after a successfull purchase. As i have not maintained any balance in my account the transaction is declined. But my debit card issuer (Icici bank) is charger me a pos decline charge for each and every time they tried to make a transaction. '

I mailed gaana about this issue and they have not given me any proper explaination. No reply from them when i asked why do they try to make a transaction after a successful purshase?

I want this to to be sorted. Please help.

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nc Das

from Hyderabad, Telangana

Mar 10, 2020

I reported the unhappiness of the quality of the app and submitted several times through email and from app itself my unsubscription notice but unfortunately instead of my unsubscription every month they used to debit of rs 99 from my credit card account without my knowledge.They dont have any telephone no to talk to .Their response is poor.

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Sasss

Mar 10, 2020

I wanted to cancel my subscription for gaana plus which renews on March 1, 2020.I approached the in app help, and mailed the gaana feedback, but there was no response.
I used a coupon to get gaana plus for free for 4 months, but i do not want to continue.
Please help cancel my subscription.

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Address: Allahabad, Uttar Pradesh, 211002

I am trying to delete the gaana+ account but cannot i have been charged wrongly but this cheater company do not provide any support in that. I think it's a ghost company working against the law of india as they do not have an office and contact number. I was registered with 840*3*63 and wrote them mails but didn't get any response from a person just auto answers what i got.
So, if you are thinking to join the gaana+ account do realise you will be charged every month without any notice and even you can't get over this net of fraud.
I am going to get legal help if any of you wanted to join me in that do reply here.

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V

VK Tyagi

Mar 10, 2020

I have been paid Rs 99 for 1 month subs pack on dated 12.02.2020 as per payment reference no. IGAIBWTEM1 and [protected] but unable to download song from gaana.com. please resolve.

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Auto renewal is enabled for gaana.com subscription. No option provided in the app to unsubscribe the subscription or any easy method to reach out support folks of gaana.com.

Account id is hp. [protected]@gmail.com

These web app seems like to cheat the customers by not providing the options for unsubscription and no customer support. Need to take extra action on this webapp gaana.com

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On 15th october, 2019 i have subscribed gaana+. I have paid the amount through credit card. Now, from past two months rs.99 amount has been deducted from my card. I don't want to subscribe the gaana+ this month. My request is to stop auto renewal subscription and initiate process to refund the amount. My account is created by mobile number and when i going to help section it is taking me to google play store but in my account there is no email id so please cancel auto renewal from my account. My account is with the number [protected].

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Last 3 months ago on 24th november 2019, i have subscribed gaana+. I have paid the amount through flipkart super coins. Now, this month on 22.02.2020 rs.99 amount has been deducted from credit card. I don't want to subscribe the gaana+ this month. My request is to stop auto-renewal subscriptions and initiate the process to refund the amount. Also look into the matter, how come, the subscription has been renewed without taking my consent

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Partish Garg

Mar 3, 2020

Hi I used paytm coupon to take free 3 months trial subscription from my credit card. But yesterday(25.02.20) renewed my account for Rs.99. As well as I got the Zee5 subscription also included in it. But I can’t use it. So can you take action on this.

I'm complaining about ganna auto renewable subscription - Comment #3656259 - Image #0

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A

AkiiGupta999

Mar 3, 2020

I didn't got any reminder call/ message from Gaana and they deducted 99 rs from my account without permission. I want refund otherwise will never use app again in my life as this is not less than a fraud.
Please help.
Akul
[protected]/[protected]
[protected]@gmail.com

Gaana.com Complaints & Reviews

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Gaana.com reviews & complaints page 23

I want to delete my gaana account linked with mobile no 9555210001

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one year gaana subscription

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they don't provide option to stop auto renewal in their own app

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charging auto-renewal amount without authorization

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auto renewal without consent

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auto renewal cancelled and again charged

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automatic renewal from my debit card

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I got wrongly charged for gaana plus subscription

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stop my auto renewal and get the refund. to deducted amount. i don't want the subscription

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399 auto renewal fraud transaction

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auto renewal - authorized

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I want to delete my ganna.com account as I am having one already.

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unable to avail paid subscription

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stop auto renewal subscription for gaana plus

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refund and cancellation of gaana plus subscription and cancellation of auto renewal

unauthorised transaction on my debit card

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deleting gaana+ account

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not able to disable auto subscription

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stop my auto renewal of gaana+ account

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I'm complaining about ganna auto renewable subscription

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