Gaana.com Complaints & Reviews

Address: 560004

Gaana.com has made an unauthorized charge of rs. 399/- to my credit card even when no direct purchase was ever made with the card on gaana.com. The charge was also done without pin/otp as prescribed by rbi and hence in violation.

How gaana.com got hold of the card details and have gone ahead and charged without authorization appears fraudulent.

This amounts to fraud and gaana.com should give up such dubious ways of forcefully extracting money from people before it loses their trust and is no longer their choice of service provider.

The company has not responded nor taken any steps to reverse the charge so far.

Oct 4, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal and cancellation.

Please be advised, that adding the card on the payment page is the general process when you purchasing a coupon from another website, we mention all the details about this process when the user activates code.

You can refer to the attached screenshot for your reference and the same screens are visible to the users before and while adding the card details

Our team would definitely have advised you the best.

However, to review this request you can send us an email at [protected]@gaana.com with the your registered details

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Looking forward for your email

Regards,
Gaana Support Team

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Address: Mumbai City, Maharashtra

I used paytm offer of gaana plus and get 3 months subscription. To get this offer i have to give my card details. Since then i am checking how can i unsubscribe and disable auto-renewal. I am not able to understand why users have limited access. Why we do not have option in gaana app either for disable auto renewal. Every app has these options for users. (Ex. Amzon prime they even refunded the money in 24 hours if you want to stop subscription...

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I have gaan + sony liv subscription for one year.. My sony liv subscription is not working.. someone from customer support gave me code GN1YCLGFd9FY which is not working. And when I contact them second time no one is respond. I am continually sending message since half hour and there is no reply. And now they say our working hours are over.

Regards,
Pradeep Gupta
[protected]

+1 photos

Sep 15, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern.

Please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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I have purchased gana+ yearly subscription at rs.299 using itunes.
After a year it's get renewed automatically. Rs.299 was debited from my account and i also get auto renewal confirmation mail from apple.
But subscription isn't working at all.
Apple invoice order id is mnm5000htb and document no. Is[protected]. Kindly resolve the issue asap....

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I am an undergraduate student and have no income source. Yesterday unknowingly ganna took 399rs for its ganna subscription. I don't want any subscription. I had already told them about my mistake and asked for cancellation of the subscription and refunding the amount because i don't require the services of gaana.com as a paid user as i am a student with no source of income.

The transaction id and other details are already been mailed-by me.

Sep 12, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us.

We do understand your concern.

Please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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I used paytm offer of gaana plus and get 3 months subscription. To get this offer i have to give my card details. Since then i am checking how can i unsubscribe and disable auto-renewal. I am not able to understand why users have limited access. Why we do not have option in gaana app either for disabling account or disable auto renewal. Every app has these options for users. (Ex. Amozon prime they even refunded the money in 24 hours if you want to stop subscription after renewal also they have option in settings such as stop auto renewal and remove account if you wish) gaana aap is worst. Learn something from other applications and update your gaana app. You have the worst consumer services.

Gaana.com customer support has been notified about the posted complaint.

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S

Sai Teja Bezawada

from Chennai, Tamil Nadu

Aug 12, 2019

At 08/10/2019 my money was debited from my card due to auto reneval but i dont want to buy this thing because i am student and i am lack of money so i am requesting you to please refund my money as fast as possible.

not having enough option to unsubscribe gaana plus - Comment #3508864 - Image #0

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Hii, my name is Gaurav Sangwan, I used my 50 Flipkart plus coins to get Gaana Plus subscription for 3 months on 30th July, 2019
But when I am pasting the code in gaana coupons it is showing that user ID is invalid.
In my Flipkart coin balance it is showing that 50 coins has been deducted and you have claimed your offer for Gaana subscription for 3 months.Please solve my problem as soon as possible...

+4 photos

Sep 8, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We would request you to kindly logout and then login and then try to redeem the voucher, it will work.

For any further issues you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

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S

sid@321

from Bengaluru, Karnataka

Aug 5, 2019

I already have premium subscription of Gaana.com and its not over yet and gaana.com have deducted the amount from my credit card for renewal purpose. This is clear case of customer abuse, pathetic service by them.

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R

rashi maru

from Vasai-Virar, Maharashtra

Aug 5, 2019

I've already paid money for one year in may 2019. But now the app is not showing option for download, instead it is showing for repayment of the money. Why so?

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Hi,

There has been a fraudulent transaction by Gaana+ from my paytm account when I had never requested for auto renewal. This is a fradulant transaction without my consent. Moreover the subscription amount of Rs 399 has been charged twice (i.e. Total of Rs 798 charged to me)

I don't want to renew Gaana+ anymore. There are no subscription details available anywhere. I am unable to understand how the charges were deducted without my consent ?? This is an incorrect, fraudulent transaction. The whole amount needs to be refunded back to me ASAP.

I have been trying to connect with the Gaana+ Customer Support since yesterday but there is no response.

I am a frustrated, harassed Gaana+ customer. Pls help with the refund of the fraudulent charges.

Jasrina

+1 photos

Sep 8, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the amount deduction.

Please send us an email at [protected]@gaana.com with the your registered details and transaction receipt so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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G

gautamagr

from Mumbai, Maharashtra

Aug 5, 2019

Please remove my attached card associated with gaana.com permanently

my email id is [protected]@gmail.com

please remove my card as soon as possible

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Address: 568 lane no 17 joshi road karol bagh, 110005

Hi,
I registered my self on gaana with free coupon of 3 month after that app asked me to attach card details to register with a free coupon then i registered with it doesn't mentioned that after 3 month they will auto debit my card i used the app for 1 month i didn't like it much then left it as it is suddenly got a message that gaana app debitted my card i am trying contacting them through emails and calls not even single interaction is being done this is really pathetic

Account no gaana [protected]

Sep 8, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Please note that once you redeem the voucher, it clearly gives a message that to ACTIVATE the GAANA PLUS SUBSCRIPTION complete the details on the payment page and before you choose the plan where on the top the clear message on AUTOMATIC RENEWAL is shown, you can refer the attached screenshot for the same.

Hence, this was a completely valid and authorized transaction.

For any further issues you send us an email at [protected]@gaana.com.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: 411028

Hi team,

I paid 499 for gaana plus where i am supposed to get one year sony liv as well which i didn't get.
I didn't receive any code as well on the email i'd mentioned below.

Please help in this matter.

Account name is ryan fernandes
Contact number is [protected]

Email id fernandes. [protected]@gmail.com

Posting this on behalf of my boyfriend.

Thank you!

Sep 17, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding SONY LIV code.

Please be informed that we are unable to track the subscription details using the email address or contact number shared

Kindly send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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I want to delete my gaana.com account permanently because i have another one already

Account needs to be deleted is made with email id - [protected]@gmail.com

However there is no option of deleting it from website or app

Also there is no way to contact gaana customer care

Please help in deleting

Account is associated with : [protected]@gmail.com

Regards,
Mayur

Sep 8, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response.

As requested, we have successfully removed the account associated with this email address [protected]@gmail.com.

For any further issues you send us an email at [protected]@gaana.com so that our support team can accordingly assist you further.

Regards,
Gaana Support Team

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Reshma Moningi

from Hyderabad, Telangana

Jul 30, 2019

Hi please unsubscribe my gana account and refund my 99rs which was credited today

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Address: #313, 1ST MAIN, 2ND CROSS, BEHIND DEENA SEVA SCHOOL, KAMALA NAGAR, BANGALORE, 560079

Hello team,

I have subscribed for free 3 months subscription previously when i got the
Offer from paytm.

I was forced to add my credit card details to get that free subscription
But intimated that i will be notified through sms/email when i need to get
Renewal.

But today without any intimation i was charged for renewal of 399/12
Months. From my credit card.

Please cancel my renewal and refund the amount to the original mode of
Payment.

I don't find any option on how to unsubscribe from renewal in gaana app as
There no option to remove credit card details.

Please return my money and unsubscribe me from gaana+, and also remove my
Credit card details.

My registered mobile number is -[protected].

Sep 16, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Please note that once you redeem the voucher, it clearly gives a message that to ACTIVATE the GAANA PLUS SUBSCRIPTION complete the details on the payment page and before you choose the plan where on the top the clear message on AUTOMATIC RENEWAL is shown, you can refer the attached screenshot for the same.

Hence, this was a completely valid and authorized transaction with prior information to the user while activating the subscription.

However, we have already cancelled the auto-renewal so that no further deduction will be done.

For any further infromation you can always write back to us at [protected]@gaana.com

Regards,
Gaana Support Team

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Address: Mysore, Karnataka

I had subscribed to gaana plus for 3 months with freecharge voucher but then i was charged money for one year subscription without any intimation. I want my money refunded as i was not asked about this nor was any hint given to me regarding this. As soon as i got to know about this i contacted gaana email team but the guy simply says that it is not possible to refund the money as subscription has been activated, i requested him to cancel the subscription but still nothing was said. This behavior of the company is very unethical. They should atleast let their subscriber know about their charges before doing so such unethically and they should respond better. Also why did they charge one years subscription and not one month's. I was never asked about this who gave them rights to do this?

Sep 3, 2019

Complaint marked as Resolved

My money has been refunded.

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern auto-renewal.

Please note that once you redeem the voucher, it clearly gives a message that to ACTIVATE the GAANA PLUS SUBSCRIPTION complete the details on the payment page and before you choose the plan where on the top the clear message on AUTOMATIC RENEWAL is shown, you can refer the attached screenshot for the same.

Hence, this was a completely valid and authorized transaction.

For any further issues you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Sep 03, 2019

Updated by Latha Purohit You have to strongly request them to refund the money, only then do they refund it.

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Address: Gurgaon, Haryana

I am student. I recieved a coupon code in flipkart + for 3 month gaana subscription. Then i went on to gaana.com for applying the coupon but gaana did not accept my card showing error like (Standing instruction not supported on your card). Then i saw the student plan for₹150 per year. I subscribed for it, it asked me for my id card and ensured my student status and i paid ₹150 but it showed error in transaction but money has been deducted and my bank shows transaction has been completed agai st gaana.com so i want either my money back or gaana subscription for a year.

+1 photos

Sep 15, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern.

In regards to the 3 months voucher redemption:
We only support the following Debit Cards for Standing Instruction:

1. Kotak -

2. Canara -

3. Citi

4. Standard Chartered Bank

5. Corporation Bank

6. ICICI bank

However, for the deduction of RS 150 which you mentioned, it would be best if you can send us an email at [protected]@gaana.com with the your registered details so that the team can look into the request further.

Regards,
Gaana Support Team

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Dear team,

I was a subscriber of gaana.com & got a voucher of the same to use your services for 3 months. I was told that this pack it not auto renewal & you wont be charge anything after 3 months & this free subscription will be expire & deactivate automatically from your account.

But i have been charge 399 rs for the same & services was running automatically. I have spoken to your support team via chat on application but they denied to refund my amount.

Request you to take this up & refund my amount as i was told that i wont be charge & service will be automatically deactivated from your account.

My contact number is [protected] & email address is same.

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern.

We do understand your concern regarding the auto-renewal.

Kindly check as our team has responded you with the explanation about the deduction over the email.

Please revert to them in case if you need any further information.

Regards,
Gaana Support Team

Jul 23, 2019

Updated by Yogesh2030 Team,

I have sent more then 50 messages to your team in the app but nobody is responding properly. This is wrong that you guys are just playing with your customer & not refunding my money. Kindly support & refund my amount. Please respond & share your calling number so that I can call you or call me at [protected]

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Yogesh2030

from Mumbai, Maharashtra

Jul 22, 2019

still not resolved my complaint

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I want to close & delete gaana account permanently. But no one responding from gaana. Help me in closing the account.in gaana platform, there is no option to change email id or mob number. The old mail id registered in the account was not in used stage & also been deleted. The mobile also rarely used. Thats why, i want to delete the account permanently, but gaana customer care is not responsive. So please delete my account.
Registered/verified, e-mail id: [protected]@gmail.com

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Gaana.com Customer Care's response Dear User,
We do understand your concern and will certainly help you.
As requested we have successfully deleted the account associated with this email address [protected]@gmail.com.

For any further queries you can always write back to us at [protected]@gaana.com

Regards,
Gaana Support Team

Jul 23, 2019

Updated by Harlincoln Hi @Gaana,

I recently checked my Gaana Account and found that it's deleted yet, then how you are saying that we have deleted your account?

Harlincoln

Jul 23, 2019

Updated by Harlincoln Hi @Gaana

Plz. Don't read the above comment as there's a mistake...!

Read this...↓

I recently checked my Gaana Account and found that it's not deleted yet, then how you are saying that we have deleted your account?

Harlincoln

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R

Ranjitthh

from Mumbai, Maharashtra

Jul 24, 2019

Log in id: [protected]@gmail.com
Ph.no. [protected]

I have subscribed for 499 plan on gaana app.
But i didn't get any coupon code for sonyliv app.

Please resolve this problem soon.

Thank you,

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D

Danish Naisargi

from Mumbai, Maharashtra

Jul 26, 2019

Please unsubscribe my gaana plus account i am not able to unsubscribe it.
[protected]

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Hello team,

I have subscribed for free 3 months subscription previously when i got the offer from Paytm.

I was forced to add my credit card details to get that free subscription but intimated that I will be notified through sms/email when I need to get renewal.

But today without any intimation I was charged for renewal of 399/12 months. from my credit card.

Please cancel my renewal and refund the amount to the original mode of payment.

I don't find any option on how to unsubscribe from renewal in Gaana App as there no option to remove credit card details.

Please return my money and unsubscribe me from Gaana+, and also remove my credit card details.

Thanks.

Gaana.com customer support has been notified about the posted complaint.

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A

Arjinder Brahm Gill

from Ludhiana, Punjab

Jul 23, 2019

I want cancel my auto renewal
But they are not listening i am really fed up.

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Address: 786010

Through this notice, I would like to draw your attention that, I would like to delete my Gaana Account as soon as possible. I've tried logging into my account through the website as per the given instructions. But, I am unable to even login to my own account. I don't know what the problem really is. Nothing seems to work, while everything else on every other website seemed to have worked well. Therefore, your kind help is awfully necessary. If needed, you take the responsibility upon yourself to delete my account. I would be happy to provide the needed instructions. Your help will be much appreciated.

Looking forward to your reply.

Thank you.

Gaana.com customer support has been notified about the posted complaint.

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C

cenamurthy

from Bengaluru, Karnataka

Jul 26, 2019

Sir, Please stop auto renewal of my Gaana subscription . I am not using future... always I getting message from my Citibank credit card

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Hi,

This is regarding gaana+ subscription for which i did payment in 24th june'19 with bank reference id[protected] and payu id - [protected].

My registered email id with gaana is - [protected]@gmail.com

The payment of rs. 399 was successful, however gaana+ subscription is still not active. I've been following up via app chat option, but no luck.

Can someone please look into this on priority!!

Attaching the payment confirmation mail from payu as well for quick reference.

Thanks
Kartik jain

+1 photos

Jul 23, 2019

Complaint marked as Resolved

Gaana support team resolved the issue and intimated the same to me via support email ID.

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern.

We have reviewed the case and the issue has now been resolved.

You can always write to us at [protected]@gaana.com for any further help.

Regards,
Gaana Support Team

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Address: CYBER PARK, ELECTRONIC CITY, 560100

I subscribed for 499rs plan, (Gaana plus + sony live premium subscriptions for 1yr) on 16th july 2019 on gaana.com

Did not get any coupon code to be entered in the sony liv app.

I just got an email from sony liv to verify email address... But no coupon code, as they mentioned in the scheme on gaana app

I logged in sony live with the email address verified through their mail, but the premium content is still inaccessible.

Aug 25, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern the SONY LIV code.

Please write to us at [protected]@gaana.com with the your registered details so that our team can help you further with the code.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Gaana.com Complaints & Reviews

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Gaana.com reviews & complaints page 27

gaana.com charging card without authorization

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auto renewal of gaana plus subscription without informing

I have gaan + sonyliv subscription for one year and sonyliv is not working

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money gets debited from my account but subscription not working

refund for gaana plus

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not having enough option to unsubscribe gaana plus

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complaint regarding gaana plus account.

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fraudulent transaction by gaana+

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debited my card without seeking permission

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not able to use sony liv

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deleting my account

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please return my money and unsubscribe me from gaana+

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I was charged for gaana plus without any intimation

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gaana + (fraud transaction)

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unauthorized credit card charges

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account deletion request.

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gaana+ subscription amount charged

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complaint about deletion of my gaana account

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gaana+ subscription not activated - registered email id - [email protected]

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i subscribed for 499 rs plan, (gaana plus sony liv premium subscriptions for 1 yr)

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