Gaana.com Complaints & Reviews

Address: Delhi, New Delhi, Delhi

Gaana has deducted rs399 from my sbi card without authentication of mine. This app act by gaana.com is fraud.

Refund my money asap.

I have been using its trial version and at that time told me by gaana that subscription amount would be charged after my permission only.

I want my money back, this is very fraudulent activity

User account number: [protected]

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Address: 400706

My email id is dr.gupta.[protected]@gmail.com
I have subscribe for 1 yr. Ganna plus + sonyliv premium package on 07/01/2020
I got my ganna plus subscribe instantly but i havent got any code/coupon for sonyliv premium account.
When i downloaded sonyliv app and registered it with my e-mail id, it still show i cannot avail my sonyliv premium account.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

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Sony India Customer Care

from Mumbai, Maharashtra

Jan 13, 2020

Hi! We apologies for the inconvenience caused to you.
we request you to get in touch with Gaana support team for the code. Also, you can redeem the offer by clicking on the link http://bit.ly/2Kfxevn and entering the unique coupon code shared by Gaana.com

Please find steps to redeem, Sign in on the SonyLIV App then Click on any Premium Content then Click on “Get Premium Account” then Select the Yearly Subscription then Click on “Avail Offers” then Enter the Unique Coupon Code and Enjoy your 12 months SonyLIV Premium Subscription.

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Address: 400067

Website: www.gaana.com

Yesterday unknowingly ganna took 399rs for its ganna subscription. I don't want any subscription. I had already told them about my mistake and asked for cancellation of the subscription and refunding the amount because i don't require the services of gaana.com as a paid user now and wish for a refund. I tried to contact gaana but there wasnt any response from their side. Need help regarding this issue

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Gaana as deducted my 400rs money from paytm after 1year subscription (Actually it's was 100rs/year plan) without knowing me and in paytm also i dint set any autopayment. I need my money back and i send mail to [protected]@gaana.com and i don't got any response.

Gaana i don't need any of your service return my money back and take away all your services

Gaana.com customer support has been notified about the posted complaint.

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Address: Noida Sector 19 house number 629 C Block near post office, Gautam Buddh Nagar, Uttar Pradesh, 201301

I was using gaana + from last 3 months but without my information these people have auto renewed the plan of rs. 399 for a whole year. Without any information you cannot debit my account... I want my full refund asap. This is seriously not done with the customer who are using your services even your chat support didn't work nobody is replying on that for months we are not getting any respotfrom the office email id.

Feb 11, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the deduction.

We have already received your query on the chat portal and the team has been responding to you regularly.

Today, we have also processed the refund and the subscription has also been canceled. The amount will reflect back in your account within 5-6 working days.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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N

NIKITA JUMRANI

Jan 4, 2020

Also do unsubscribe my auto renewal as the chat support is of no use and there is no way to stop this manually in gaana app FAQ section is of no use.

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O

Om8009

Jan 6, 2020

I have subscribe gaana.com via coupon and which is valid still march 2020 but gaana.com have deducted 399Rs today. I have searched for customer care for gaana.com but didn't not found, so had message them via there help portal but still no reply
Providing coupon screenshot for verification.

auto renewal of one year without information - Comment #3620587 - Image #0

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Address: 700091

Today i received a message from icici bank that rs.399 has been deducted from my account. Neither do I have any gaana subscription nor do I want to renew gaana+ anymore. There is no subscription available at google play store also. It was without my concern. That was very fraudy behavior from gaana side.

I want my full money refunded.

How can someone deduct money in this way? Hardly do I remember that I have ever used gaana in my phone or did subscribe.

Feb 18, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern.

It would be best if you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Else, if the issue is resolved then mark this as closed

Please let us know if you need any further help.

Regards,
Gaana Support Team

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There is no option to cancel the auto renewal of my trial subscription for gaana+. I have decided not to use it further so kindly either provide a cancel option or cancel it on your end. I do not wish to extend it. You guys should provide a cancel button in the app. There is no option to cancel if you have paid via credit card. The account is linked to mobile number -[protected]

Feb 11, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response DUPLICATE

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A

Arvind [email protected]

from Indri, Haryana

Jan 3, 2020

Hello gaana.com why do u always cheat people. I have subscribed for a monthly of amount INR 99 for downloading any songs but why it is not happening. so I request u to please look after this issue because your site showing some information upon which we belive. I am unable to download any song.

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I did not signup for auto-renewal on my account with email id - [protected]@gmail.com. Kindly cancel the subscription and refund me the full amount. I had only activated the trail and after that it did not give me an option to cancel auto-renewal. Also the auto-renewal status was no, still the amount was deducted. This is pretty mislead. Kindly refund me the whole amount.

Feb 10, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the deduction.

Gaana always mention the renewal details while choosing the plan.

We have noticed that the CS team has already resolved it for you, the refund has been processed and the plan has been canceled.

As the issue is resolved by the chat/email team then please mark this as closed.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: Banaras Hindu University, Varanasi, Uttar Pradesh

Without any plan subscription, gaana.com is debited money of 399 from my account for 1 year plan.

I have never choose this plan.

I have only use 6 month plan and once i mail to team he said that you have allowed for renewal

I asked for proof for renewal but he is not able to provide.

I am complaining against him until he refund my money.

+1 photos

Feb 10, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the deduction.

Gaana always mention the renewal details while choosing the plan, once you redeem a code the activation cannot be completed, you will be directed to "CHOOSE A PLAN page as shown in screenshot and then to the payment page.

It would be best if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Else, if the issue is resolved by the chat/email team then please mark this as closed.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: Mumbai City, Maharashtra

I got a notification on my mobile phone saying that "Get gaana plus for Re.1", I clicked on that notification and chose PayTm as my mode of payment . As soon as I did so, Rs99 was deducted from my PayTm wallet for a one month subscription. I immediately contacted gaana through their chat and requested them to cancel my present subscription and refund the whole amount and if this is not possible I asked them to convert that into a full year plan of RS.149 and I was ready to pay extra 50. To which their executive named Gaurav said that he will cancel my present subscription and refund the whole amount, I have that screenshot also.
It's been two days now and they aren't replying to my messages and didn't initiate the refund also. I am a student and don't have a income source. I haven't activated the new subscription yet so that they can cancel it . Even I am not getting satisfactory replies of my emails

+2 photos

Feb 14, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern

It would be best if you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Else, if the issue is resolved then mark this as closed

Please let us know if you need any further help.

Regards,
Gaana Support Team

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R

Rach Dh

from Mumbai, Maharashtra

Jan 3, 2020

I contacted the company and I want to cancel the subscription and also want refund for the amount charged. However, gaana.com is delaying the process l.

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Address: babu reddy building ambalipura bellandure, 560103

Last 5 month ago on 27th July, 2019 i have subscribed gaana+ . I have paid the amount through credit card. Now, this month on 23.12.2019 Rs.99 amount has been deducted from credit card. I don't want to subscribe the gaana+ this month. My request is to stop auto renewal subscription and initiate process to refund the amount. Also look into the matter, how come, subscription has been renewed without taking my consent.

Also i removed my credit card details last month but still it is auto debited see attached image. It is very serious issue, also there is no option for stop auto renewal subscription .

+1 photos

Feb 18, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the deduction.

Gaana always mention the renewal details while choosing the plan.

It would be best if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Else, if the issue is resolved by the chat/email team then please mark this as closed.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: Jaipur, Rajasthan, 302020

Hello myself gaurav

I ma here to explain my problem that i am facing regarding worst experience about the app called gaana
This app is charging me 99 rupees every month from my debit card
I remove my card details from play store and its still charging me that 99 rupees
First i would like to know you gaana.com guys that i never had subscribe this service of gaana which is chargeable of rupees 99
Further if its charging me than why i can't use that service which is called premium service for gaana.
I read about your this fraud at internet as many customers like me are facing this problems
I gently request you to please remove this charge me from my debit card and also please refund my money back asap

+1 photos

Feb 11, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the deduction.

Gaana always mention the renewal details while choosing the plan.

It would be best if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Else, if the issue is resolved by the chat/email team then please mark this as closed.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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I was in trial period of gaana+ till 14dec19, wanted to cancel trial period so sent them email - no response. There is no direct option was working and unable to find my payment details in gaana app. Suddenly on 14th dec they charged 99rs for renewal not sure where they are maintaining my credit card details. Looks like cheating to customers.
Registered email id: [protected]@gmail.com

Feb 11, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the deduction.

Gaana always mention the renewal details while choosing the plan.

It would be best if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Else, if the issue is resolved by the chat/email team then please mark this as closed.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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S

Sumit@78

from Mohali, Punjab

Dec 18, 2019

Three multiple transactions for ganna 1 month subscription from paytm and no reply or support from ganna help conversation even in working hours

credit card details picked up from somewhere - Comment #3610080 - Image #0

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Sumit@78's reply, Dec 18, 2019

Three multiple transactions for ganna 1 month subscription from paytm and no reply or support from ganna help conversation even in working hours

S

Sumit@78

from Mohali, Punjab

Dec 18, 2019

Three multiple transactions for ganna 1 month subscription from paytm and no reply or support from ganna help conversation even in working hours

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I had already disabled my auto renewal of subscription 2 months back. But they deducted rs 99 now for the subscription which is already disabled my me two months back. Worst service and act of cheating. I want immediate action on this kind o[censored]nprofessional people.

Gaana account phone is [protected]

I need refund and deletion of account without any of their excuses.

Feb 12, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern.

We do understand your concern regarding the deduction.

Gaana always mention the renewal details while choosing the plan.

As we have checked, the CS team has already processed the refund and the subscription has also been canceled.

Please let us know if you need any further help.

Regards,
Gaana Support Team

View replies

D

Dhasaroju Ashokachary

from Cuddapah, Andhra Pradesh

Dec 17, 2019

I purcher gaana pluss 1year plan..but its asking 199 for 1moth when songs downloding..plz hel me.

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Address: VPO-RAMGARH, Rewari, Haryana, 123401

I purchased Gaana plus so that I have my favourite songs available offline, but now when I click on 'download' to download a song it showed that unable to download and then retry... I even clicked on 'retry' many times but did not work. Also, I log out and log in again account but didn't work.
So, the last point is no song had downloaded yet please fix my problem asap so that I am able to download these songs.

+1 photos

Feb 9, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the downloads.

Please be informed that the download function is working perfectly fine, however sometimes due to some issues with the memory card (if you have) leads to download failure.

Kindly remove if you have it and then try downloading the songs.

For further assistance send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Else, if the issue is resolved by the chat/email team then please mark this as closed.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: A-303 Maurya Appts Patparganj, New Delhi, Delhi, 110092

I subscribed the gaana.com service via a coupon a got on Uber,
unfortunately the service has been auto-renewed without giving me any prior
notification (transaction ID-1wysui_q1ukxc) and I cannot find the option to
cancel my subscription.
I would like to get a full refund of the amount that has been deducted from
my account and the cancellation of the auto-renewal. I would also suggest
you to add a feature in your application to cancel auto renewal.

+1 photos

Feb 10, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the deduction.

Gaana always mention the renewal details while choosing the plan.

It would be best if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Else, if the issue is resolved by the chat/email team then please mark this as closed.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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M

MrPS

from Vadodara, Gujarat

Dec 14, 2019

Same issue with me as well. They are not allowing customers to edit payment option and keeping all details with them.

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Please unsubscribe my gaana+ account which i have subscribed on 30th nov 2019 by mistake. I tried to unsubscribe from gaana app and website but did not get solution. Please do the needful.
I had subscribed for 3 month by reedom code from flipacart app. My gaana app will renewed automatically on 28th feb 2019. As i dont want subscriptions of gaana app, kindly delete my subscription and do unsubscribe.
Thanks

Feb 11, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Nov 30, 2019

Updated by Abhi29224 Please unsubscribe my gaana+ account which I have subscribed on 30th nov 2019 by mistake. I tried to unsubscribe from Gaana app and website but did not get solution. Please do the needful.
I had subscribed for 3 month by reedom code from Flipacart app. My gaana app will renewed automatically on 28th Feb 2020. As I dont want subscriptions of gaana app, kindly delete my subscription and do unsubscribe.
Thanks

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the deduction.

Gaana always mention the renewal details while choosing the plan.

It would be best if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

If the issue is resolved, then please mark this one as closed.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: 400078

Gaana has deducted rs 399 from my hdfc credit card without my consent. This really ridiculous and fraudulent act by gaana.com. Refund my money asap. I have been using its trial version and at that time told me by gaana that subscription amount would be charged after my permission only. But now today i have received massage for deduction of 399 rs. Attached the message which i got
This is looting act. Now i want my money back.

This happened in this month without my approval or knowledge. Please refund to avoid legal action.

Feb 12, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the deduction.

Gaana always mention the renewal details while choosing the plan.

It would be best if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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R

Reddek

from Mohali, Punjab

Nov 26, 2019

Hello Team,

I want to stop my ganna.com subscription. I had submitted my credit card details. Please stop the premium service. I don't want to use premium service anymore. Please resolve the issue as soon as possible. My mail id is Chiranjit.[protected]@gmail.com. Quick response will highly appreciate.

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Address: New Delhi, Delhi, 110092

I had redeemed a gaana.com coupon code of 3 months plan at re 1. I had unchecked renewal after the 3 months. I checked it on their site in which renewal was shown as inactive. Even in their app it was shown as inactive (Screenshot of app before renewal is attached in complaint which i had taken in case they denied it). But my subscription was still auto renewed. I immediately informed gaana.com for refund as i had already stopped using their services. Now they are saying that i had selected auto renewal so they won't give me refund but will cancel my auto renewal in future (Which was already not active even before their reply).
My registered email id is [protected]@gmail.com and registered phone number is [protected].
My transaction id is 1l0gix_q096my (I am attaching the subscription invoice too)

Nov 12, 2019

Complaint marked as Resolved

Company (gaana.com) at first denied to give me refund saying I had opted for auto renewal. When I showed them proof that the auto renewal was not active even before they supposedly disabled it ( I had screenshot of both app and website saying renewal service is not active) and reminded them of their terms and conditions according to which they had no authorization from me to charge my card i.e Kotak debit card (their terms only mention icici and HDFC debit cards), they reviewed my case and refunded me the amount.

Gaana.com customer support has been notified about the posted complaint.

Nov 06, 2019

Updated by himanshu909 Gaana.com customer support is not replying to my emails on time.

Nov 06, 2019

Updated by himanshu909 in the previous comment I have attached the subscription invoice and screenshot of website when I went to cancel auto renewal showing renewal service as not active.
Here I am attaching the screenshot of my app before my plan was renewed on 1st November
I am also attaching the screenshot of the terms and conditions of gaana.com which clearly mentions that users authorize the company for auto renewal through HDFC and ICICI bank debit cards and I had used a kotak account debit card.

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C

Chinni sahil

from Mumbai, Maharashtra

Nov 20, 2019

After completing my 1 month trial I have applied coupon code and I got 3 months gaana + subscription but even though it's trying to debit the amount but for god sakes due to insufficient funds my money not debited. So plzz give a solution to this that how can I stop this. I got the message from gaana plz give a solution and stop the payment

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P

Pravakar Rama Rao

Nov 21, 2019

My Order Id : n8kw8_q0z3c4 fv.W.P.Ramarao. Cancel auto renewal & subsc iption requested. I had subscribed for one month only but never authorised the Co to use my Credit card for auto renewal. It amounts to fraud. The app does not have any methods to unsubscribe or cancel subscription either

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I had an account signed with email address but later on i signed for a new account with my mobile number so my two different accounts have been created and I am unable to merge this two account so plz delete my account with
Gmail:- [protected]@gmail.com or just merge my two accounts.
But why are your policies so weird means to create number of accounts registered you are ready to cause inconvenience to your users. And you neither have any option from where we can delete or deactivate our account.

Feb 10, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the download.

It would be best if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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H

Hari Krishna Pola

from Bengaluru, Karnataka

Nov 13, 2019

Lastmonth itself, I have logged onto Gaana web page from browser on my PC and cancelled the subscription.
But still they have deducted money from my Paytm account

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S

Swadhin Kumar Mondal

Jun 11, 2020

I want to merge my two gaana accounts, on one out of them have gaana +
Contact me plz

Gaana.com Complaints & Reviews

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Gaana.com reviews & complaints page 25

unauthorized deduction for renewal

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coupon code not given

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unsubscribe and refund

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deducted my money without knowing me

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auto renewal of one year without information

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rs 399 has been deducted without my consent

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gaana+: no 'cancel auto-renewal' option

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gaana+ auto renewed

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399 rs money has been debited from my account without any plan subscription

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I'm complaining about not cancelling my subscription

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gaana.com stop auto renewal monthly subscription of gaana+

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every month gaana.com is taking 99 ruppees from my debit card. why?

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credit card details picked up from somewhere

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gaana: auto renewal disabled two months back but money deducted

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unable to download song even after purchasing gaana plus

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auto renewal of service without prior notification and no option to cancel subscription

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unsubscribe of gaana+

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illegal deduction from my hdfc credit card by gaana.com

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unauthorized debit card charge

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merge my account

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