Claimed

Garena Complaints & Reviews

1
Updated: Oct 3, 2026
Complaints 12393
Resolved
811
Unresolved
11582
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Garena reviews & complaints page 8

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
G
Goswami haradeepgiri
Apr 12, 2020
Report
Copy

about id suspended

Address: Singapore

Hi garena freefire i am form india,
I am play freefire more than two years and my freefire level is 56 and 600+ likes. I am love to play freefire. But on 3rd april my freefire account has been suspended but i am do not know any reason for this and i am do not use any third party or hack.
And i am do not wasted my money on other any game but i am buy many times dimonds with my money. So please do not wasted my money. And i...
Helpful
57 other people found this review helpful
57 found this helpful
9 Comments
Report
Copy
G
Goswami haradeepgiri
Apr 5, 2020
Apr 9, 2025
This thread was updated on Apr 9, 2025
Resolved
Report
Copy
Resolved

freefire account suspended

Address: India, Gujarat ,kadi,382165
Website: Not any website

Hi garena freefire i am from india,
I am play freefire more than 2 year's, and my game level is 56 and 600+ likes, so i am talk to suspend my freefire account on 3rd april on evening.. But i am don't use any hack or third party app on my all time. And i am purchasing many items on my account so my money is wasted? And i am also upload freefire gameplay videos on my youtube channel.. And i am play with high ping because very big network...
Helpful
6222 other people found this review helpful
6222 found this helpful
671 Comments
Report
Copy
S
Sardar G
Feb 23, 2020
Report
Copy

request for recover suspended gaming id

Dear sir/madam
I always play freefire game and also i already expense a big amount for top-up in my gaming id, but unfortunately i can't access my game id because my gaming id has been suspended from 'garena free fire'. Actual i always top-up in my gaming id through another person and i don't know what type 3rd party applications they use in gaming. If that is my mistakes, i apologize and request to 'garena free fire' company please...
Helpful
91 other people found this review helpful
91 found this helpful
9 Comments
Report
Copy
A
Asish Parui
Feb 11, 2020
Report
Copy

not receive diamond

Sir, i purchased special airdrop in 09/01/2020
Two times at rs 29. Rs 29 debited from my a/c
Two times but the 299diomond give me one time.
Please solve it. If it possible for one time then why rs 29 two times debited from my bank acount. Please either rs29 give me back or 299 diomond give my acount. My id number is
[protected]. I complain it the next day....
Helpful
54 other people found this review helpful
54 found this helpful
13 Comments
Report
Copy
V
Víjây Kûmâr
from Shillong, Meghalaya
Nov 29, 2019
Report
Copy

I'd ban

Hello garena,
Hello sir, my name is ramesh. I'm using free fire have been last 10 months, my account has been suspended.

10 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a wall hack apk... I'm using wall hack in 1 days... I knew it is illegal... Then i'm uninstall the wall...
Helpful
44 other people found this review helpful
44 found this helpful
6 Comments
Report
Copy
T
Tara nath das
from Delhi, Delhi
Nov 18, 2019
Mar 7, 2025
This thread was updated on Mar 7, 2025
Report
Copy

free fire account ban and mobile device banned

Website: Www.seagrop.com

Account banned and mobile device banned. Hellow sir, my free fire game is suspended because i am using mod apk. Sorry sir i will never do like this. With respect, please unban my free fire game and my mobile device. Please i request you to unban my free fire game. Sorry sir it's my mistake to use mod apk and other apps. I am so sorry from my heart i will never use mod apk and other apps. Dear sir, please please, request you to unban my free...
Helpful
5640 other people found this review helpful
5640 found this helpful
164 Comments
Report
Copy
M
mandy83843892
from Gurgaon, Haryana
Nov 5, 2019
Oct 14, 2026
This thread was updated on Oct 14, 2026
Report
Copy

requesting my free fire suspended account

Address: 1 FUSIONOPOLIS PLACE, 17-10,GALAXIS,Singapore, 1547745064
Website: ff.garena.com

Hii garena i am mohit sharma and i only played free fire for mostly some days and the last date when i played free fire was 4:11:2019 and on that date when i opened free fire and then i click on start game it was showing that {the account has been suspended}and i have only login with my guest mode so why my account is suspended i am not a hacker or a bug so i request you to please give me my suspended account back i would be very faithful...
Helpful
5220 other people found this review helpful
5220 found this helpful
425 Comments
Report
Copy
R
Ritik Singh Kushwaha
from Delhi, Delhi
Oct 8, 2019
Report
Copy

my account has been suspended for using hack I'm sorry for free fire team

Address: 110044

Hello garena,
Hello sir, my name is raaz. I'm using free fire have been last 10 months, my account has been suspended.

4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a wall hack apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the wall hack...
Helpful
28 other people found this review helpful
28 found this helpful
12 Comments
Report
Copy
R
Ritik Singh Kushwaha
from Delhi, Delhi
Oct 8, 2019
Report
Copy

my account has been suspended

Address: New Delhi, Delhi, 110044

Hello garena,
Raazhello sir, my name is. I'm using free fire have been last 10 months, my account has been suspended.

4 days ago i'm playing a rank match...in that match i'm killed by a hacker (Wall hack).

But i can't control my angry... I'm tried to download a mod apk... At last its working... I got a wall hack apk... I'm using wall hack in 2 days... I knew it is illegal... Then i'm uninstall the wall hack...
Helpful
1 other people found this review helpful
1 found this helpful
3 Comments
Report
Copy
R
Ramesh Love
from Kolkata, West Bengal
Sep 2, 2019
Jun 28, 2024
This thread was updated on Jun 28, 2024
Report
Copy

account suspended

Address: dumka bandarjori road, Dumka, Jharkhand, 06434
Website: gerena freefire

Hello Garena, Â
Hello Sir, my name is Ramesh. I'm using free fire have been last 10 months, my account has been suspended.

4 days ago I'm playing a rank match... in that match I'm killed by a hacker(wall hack).Â

But I can't control my angry... I'm tried to download a mod apk... at last its working... I got a wall hack apk...I'm using wall hack in 2 days... I knew it is illegal... then I'm uninstall...
Helpful
6067 other people found this review helpful
6067 found this helpful
483 Comments
Report
Copy
A
ADDICTED GAMe
from Kolkata, West Bengal
May 15, 2019
Report
Copy

159 weekly diamond membership

I was purchasing 159 weekly membership in garena free fire through net banking on the date of 15.05.2019 at 2.00pm. But at the end of the process when i submit the confirmation otp... Something happened... Showing payment cancelled by the user but my account is debited the amount 159 already... I want my money back... Ref number
Thx for inb txn of rs.159.0 frm a/c x4785 to times of m... Ref#igagdjpmz1 on 15may19. If not done, fwd this...
Helpful
33 other people found this review helpful
33 found this helpful
9 Comments
Report
Copy
K
Kushal krish
from Kolar, Karnataka
Jul 6, 2025
Jul 6, 2025
This thread was updated on Jul 6, 2025
Report
Copy

My transaction id id FMPIB[protected] and my upi id is [protected]@fam please give diamonds in free fire account or refund it
Jul 06, 2025
Updated by Kushal krish
My phone num is [protected] contact me as soon as possible my transaction id is FMPIB[protected] and send my money to upi id [protected]@fam as soon as possible or 3180 diamonds to my free fire account by today
Jul 06, 2025
Updated by Kushal krish
My transaction FMPIB[protected] and upi id [protected]@fam plz refund it
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Rinku Rohidas
    Jun 3, 2025
    Report
    Copy

    Address: Jharasuguda
    Website: Free fire india

    Dear Garena Free Fire India, my Facebook account in which I had free fire login has been suspended. I have a request whether I can login using the same ID through Gmail. Please respond as soon as possible please
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Siyampk
      May 15, 2025
      Jun 26, 2025
      This thread was updated on Jun 26, 2025
      Report
      Copy

      Address: Dhaka

      My Free Fire account has been suspended because of my small mistake. I would like to request you to please review my account once and unsuspend it. I am ashamed of my mistake and I promise you that I will never make such a mistake in future
      Please help Garena Please
      My Game Id Code[protected]
      My Game Id Name ☂UMPالملك모
      My Game Id Level70
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        V
        Vivo 1906
        May 10, 2025
        Report
        Copy

        Address: India

        Free Fire Team,
        I am a very Old player I free fire my account got suspended without any reason and it's been 3 years I am keep reporting this issue but I got same reply again and again I even gave clip for proof that I am not guilty o[censored]sing any third-party application and that was an in game error
        In game uid:[[protected]]
        Please unban my account...
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          robiullaskar8
          from canning, West Bengal
          Apr 18, 2025
          Apr 18, 2025
          This thread was updated on Apr 18, 2025
          Report
          Copy

          Address: West Bengal, Canning, south 24 parganas,thakuraniberia, Pangaskhali,743376
          Website: free fire

          Dear Garena Free Fire
          I need this ID very urgently. I have opened a YouTube channel on this ID and I have only one ID for me. Please deactivate it. I have used it a lot on my ID due to which the ID has been banned.It would be nice if you could please return my ID.

          Region: India

          UID: [protected]

          Nickname: ⓋᏨᏬᎿᎬᏕᎯᎠᏰᎾᎽ


          Thanks 😭
          Apr 18, 2025
          Updated by robiullaskar8
          Dear Garena Free Fire
          I need this ID very urgently. I have opened a YouTube channel on this ID and I have only one ID for me. Please deactivate it. I have used it a lot on my ID due to which the ID has been banned.It would be nice if you could please return my ID.

          Region: India

          UID: [protected]

          Nickname: ⓋᏨᏬᎿᎬᏕᎯᎠᏰᎾᎽ


          Thanks 😭
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            nitin godara
            from Jhunjhunu, Rajasthan
            Apr 2, 2025
            Report
            Copy

            Dear garena,
            My free fire account has been suspended recently without any reason. I sware that I have not used any hack or third party application to cheat in game. My id is just suspended suddenly but I don't know why, I have spent a lot of money on my free fire account and there are a lot of afforts on my id, please review my account once again and recover my account as soon as possible...
            UID [[protected]]
            In Game name ƬSㅤMᎬNƬAᏞㅤ
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              Muqutadir
              Mar 3, 2025
              Report
              Copy

              Hi garena freefire i am from india,
              I play freefire more than 5-6year's, and my game level is 49 and 170+ likes, some years back my I'd got suspended But i am don't use any hack or third party app on my all time.The time I spent with that I'd is wasted i tried some years before but I couldn't get back And i am also upload freefire gameplay videos on my youtube channel.. please give back my account and i watched more videos on youtube to how to unsuspend freefire account but i am not use any third party app to unsuspend my freefire account.I am sure to i am don't use any third party app and hack.After the I'd got suspended I started playing in new account [protected] but the old I'd holds my old friend and memories with it.Help me to get I'd back.Game i'd=[protected]
              Game Name=MUQUTAD3654B
              THANKYOU
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Animesh jati
                from Howrah, West Bengal
                Feb 27, 2025
                Report
                Copy

                Address: Sulati,Dhulagori,Howrah

                Subject: Urgent Appeal: Free Fire Account Ban Review (UID: [protected])

                Dear Garena Free Fire Team,

                I hope you're doing well. I recently discovered that my Free Fire account (UID: [protected], IGN: ★TEAMGOD?࿐★1) has been banned, and I am genuinely confused about the reason.

                I have always played fairly, respecting Free Fire’s policies and community guidelines. If my account was banned due to a misunderstanding or system error, I kindly request you to review my case. I am confident that I have not engaged in any unfair practices. However, if there was any unintentional violation from my side, I sincerely apologize and assure you that I will strictly adhere to all rules in the future.

                Free Fire is more than just a game for me—it’s a passion, a community, and a platform where I have spent countless hours enjoying the experience. I truly hope you will consider my request and give me another chance to continue my journey in Free Fire.

                Thank you for your time and support. I eagerly await your positive response.

                Best regards,
                ★TEAMGOD?࿐★1
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Akshay-H-Patel
                  from Silvassa, Dadra and Nagar Haveli
                  Feb 13, 2025
                  Report
                  Copy

                  Whenever I try to open my accounts Customer Service Website it always shows error page & never redirects me to the site ..This problem is from more than 1 year .. It's my humble request to Garena Freefire to solve this problem in 24 Hours ASAP so that I can check everything on my account & to able to Sign In in my account...
                  Please Freefire help me out..
                  This is my UID: [protected]
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit