Gati-KWE Complaints & Reviews

Nov 12, 2020

Updated by saquib225 Hi, My docket #[protected] was scheduled to deliver on 10th Nov 2020.I got message in the morning saying it is out for delivery but when it was not delivered by end of day then I contacted the number mentioned in sms from Gati ( Contact person named Amit Chaand from Gati Courier: Rourkela), he replied saying we are not delivering today as goods are not arrived yet . When we asked for status, he replied go and ask origin location's Gati ( Where you have booked). I have raised customer complain as well, everyday getting email from customer care saying it is out for delivery, it will reach as soon as possible today. We are still waiting for delivery. Later when we contact Gati, rourkela Head Mr Srinivas Rao. He is only saying go and ask customer care, we don't know anything. The way Gati Staff ( Mr Amit Chaand and Srinivas Rao ) talked very rudely and irresponsibly . Customer service is poor and delivery not yet done. I even don't know where and how to escalate the matter, Gati is also not providing steps to escalate above. They are just looping us around. Here I would like to file a consumer complain for non-delivering of consignment ( Docket :[protected]

Nov 10, 2020

Updated by riya@123# But it is still showing shipped instead of delivered in my myntra app? Have you not updated or conveyed to them?

Nov 11, 2020

Updated by riya@123# Okay thank you . Now issue is resolved.

Nov 09, 2020

Updated by Roy_ I have finally received the shipment delivered to my door.Thanks

Oct 30, 2020

Updated by mpmanj7 Docket number how should I share here...

Nov 04, 2020

Updated by mpmanj7 Please see the docket number[protected]
Everytime from call center I get to hear the shipment will be delivered, please call me on +91 [protected]

Nov 04, 2020

Updated by mpmanj7 Please see the screenshot

Oct 28, 2020

Updated by Sharanyabhuvan More number of excuses. Please verify it as soon as possible

Oct 19, 2020

Updated by yasminah Hello. I understand there was a misunderstanding with the previous complaint I posted here. The fraud committed was by private movers and packers who is not an employee of Gati. I humbly apologise for that.

I got this clarity after speaking to a Mr Saurabh, who very patiently explained how Gati has a specific forum/platform for movers and packers where they can place the order.

The other thing that became clear to me was Gati employees are not answerable to me, where the package was going to be delivered. In the wrong name on the wrong email ID with the wrong phone number and no stickers (Attached below is the bill in the name of Surendra with a make believe email ID and phone number.) So Gati accepts this without authenticating, I get it.

I just have one request. Since Gati has a platform for movers and packers, kindly let me know which movers and packers employed Mr Karishan Arya -- His details are attached in the complaints above. So that I can take necessary action against him since I did not want to be dragged here in the first place. Also, a Mr Yadav was in touch with him so he would know who Mr Arya works for. He pretended to be a DTDC employee.

As for your sales executive, Mr Saurabh, on Friday, he kept hanging up my call after promising that he would speak to me at 2 PM. I had to mark Mr Mahendra Agrawal in a mail for me to be taken seriously, after which my stuff reached my place, Thanks to your customer executive Mr Vishal.

I wilfully did not want to be a customer of GATI and was dragged into this. Please explain this to Mr Saurabh who repeatedly says the company is in no way answerable to me but the one who placed the order, who committed fraud, who does not work for Gati, I repeat.

Also, I would appreciate no more calls from the company. Because if Gati is not answerable to me, I am also not answerable to Gati. Also, I am extremely thankful to this complaints forum where my voice can be heard.

Oct 16, 2020

Updated by Subhasish Barua Nothing yet from the company's end. Not a single update.