Gati-KWE Complaints & Reviews

Hi, I bought a sofa from Amazon. The seller shipped the sofa via Gati-KWE July 31.
The Tracking ID provided by Gati[protected].
Till now, I am unable to track the shipment via Gati website. I contacted customer care. Previously they said that the tracking ID is wrong. If so, how could Gati provided the same to us? Now they understood the problem and saying that some respective team is looking into the issue. This what I am hearing for last few days. Still nobody contacted me yet.

Today is the delivery date. The item is not delivered. I am unable to track. Nobody contacted me. Customer care is not reachable via phone.

This is the worst experience from a courier.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2020

Gati-KWE Customer Care's response Dear Customer,
We highly regret the inconvenience caused and kindly request you to provide us your contact number for further process.

Aug 20, 2020

Updated by arnab.ban20 Hi,
Please contact me - [protected] or [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My bike is showing delivered but I have not received it.
My docket number is[protected]

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2020

Gati-KWE Customer Care's response Dear Customer,
We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.

View replies

G

Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 18, 2020

Verified Support

Dear Customer,
Thanks for bringing this to our knowledge.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I had booked packers and movers to get my stuff from hyderabad, they provided me with a docket number tracking i'd[protected] which was active till yesterday but now the website isn’t showing anything. No customer service is available to respond to my query

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2020

Gati-KWE Customer Care's response Dear Customer,

Your shipment is showing delivered on 17-AUG-2020 . Kindly provide us a line of confirmation if you have received the shipment.

View replies

K

Khushboo_Kumari

Aug 8, 2021

Hi, my docket number[protected]was showing active till yesterday (7th August 2021) and the assured date was was yesterday itself but I didn't get my shipment. Today my docket number is not showing at all. I am not able to connect to customer support too. Please provide information about the same.

Reply

Helpful

2 other people found this review helpful

2 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Hi, my name is ketan dubbewar, i have ordered all of my luggage using transdaksh packers and movers. They have given me gati docket number to track my package.

It was supposed to be received by 17-aug-20, but today i checked it's status which shows delivered.

I did not get any call neither no one came to deliver me my stuff.

I tried calling gati helpline for number of times. It is not connecting they are just saying all executive are busy, i almost waited for 15 mins on each call listening this wait ringtone but could not connect.

Please help me with the issue.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2020

Gati-KWE Customer Care's response Dear Customer,

We highly regret the inconvenience caused. Kindly help us with your GATI's 9 digit docket number and your contact number for further process.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My package was traceable a few days ago but today when i checked for the same online, there was no information available. It still says "no data found in this docket number"
My docket number is[protected]
The transit status last shown was that my package will be travelling to noida. That's it.
Today no such information is shown. I feel like i've been scammed since their customer care number says "out if service" or "doesn't exist"

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2020

Gati-KWE Customer Care's response Dear Customer,
We sincerely regret the inconvenience caused.This is to inform you that as per system the consignment has reached Raudrapur and is expected to be deliver till 10-AUG-2020.
We kindly request you to allow us some time.

View replies

N

Nalini Rathore

Aug 16, 2020

I had booked my luggage from Srinagar to sagar docket no.[protected] on 10 August. On 14 aug it was showing positive pickup status but now " no data available". I am unable to trace my parcel. Customer care always busy... Dealer not picking up the call. Kindly help

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Docket no :[protected]
Hi,
I sent my parcel from bengaluru to bhubaneswar on 3rd july.
The parcel assured delivery was 11th july.
Today is 6th august. The warehouse manager number i got from my pickup partner is [protected]. He is misbehaving & unwilling to give any information on the delivery. I have been trying to get it delivered from july. I feel it's a tremendous mistake opting for the service for urgent materials. It had my vehicle. Without any intimation the status changed to customer request for reschedule.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2020

Gati-KWE Customer Care's response Dear Customer,

We highly regret the inconvenience caused and kindly request you to provide us your contact number for further process.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore

For docket no[protected] there is no update since 5 days.
Other docket has been transferred.
Please need updated information regarding the above docket no

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2020

Gati-KWE Customer Care's response Dear Customer,

This is to inform you that this consignment has reached Bangalore Outbound hub and is expected to be delivered till 10-AUG-2020 to your destination address.We kindly request you to allow us some time.

View replies

G

Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 6, 2020

Verified Support

Dear Customer,
Thanks for bringing this to our knowledge.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Pune

I am very disappointed with your service. The consignment has reached your Punewarehouse on 7th July and its nearly a month and it hasn't been delivered. Pathetic customer service and very bad response from your people. I will NEVER recommend your service to anyone.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2020

Gati-KWE Customer Care's response Dear Customer,

We highly regret the inconvenience caused. Kindly help us with your GATI's 9 digit docket number for further process.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My docket number was[protected]. 1august was delivery date, but not received. The status is also not showing anything when i am checking status online. Kindly help me.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2020

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. Your shipment is showing delivered on 03-AUG-2020. Kindly provide us a line of confirmation if you have received the shipment.

View replies

G

Gati-KWE Customer Care

from Hyderabad, Telangana

Aug 6, 2020

Verified Support

Dear Customer,
Thanks for bringing this to our knowledge.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have called many times to gati customer care service but they said after lock down they deliver my product. Since a month gone still I didn't get received my parcel. As I have booked the parcel with other third parties. I can understand about the lock down but after the lock down they are still delaying to give the parcel. Please help me in my quarries as IAM facing many problems due to not receiving the parcel still now.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2020

Gati-KWE Customer Care's response Dear Customer,

We highly regret the inconvenience caused. Kindly help us with your GATI's 9 digit docket number for further process.

Aug 08, 2020

Updated by Sayandeep Baidya [protected].. This is my docket number..
Thank you

Verified Support

Aug 08, 2020

Gati-KWE Customer Care's response Dear Customer,
We have reached twice on your contact number, but there was no response. We request you to please help us with alternate contact number.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,
I had couriered my packages through gati on 21st July. My package arrived at Noida on 26th July on 00:16 hours and was out for next station on 14:26 hours, but then at 23:06 hours it showed status 'Arrived' at Noida Stc, with no status update since then. What is this going on ? and where is my package as I highly doubt that it would be arriving on time
WI have tried contacting the customer care, but the tool free number mentioned is always busy with no reply. The website is not even allowing me to subscribe for sms alerts or raise a complaint in website.
The docket number is:[protected]

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2020

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to inform you that as per system this consignment has reached to the destination hub and is expected to be delivered till 29-JUL-2020.We kindly request you to allow us some time.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,
One of my order couriered through gati. My package delivered to destination city 3 days before assured delivery date and it's not yet delivered. When i check that i came to know it's marked as consignee refused. I didn't even get call or message or any delivery but it marked as refused and reported to sender. When i called customer care he is simply saying we will deliver your product by assured delivery date please wait. The website is worst it's not even allowing me to subscribe for sms alerts or raise a complaint in website. I still didn't understand how come they can mark it as consignee refused without contacting customer.

[protected] 16:45 vizianagaram undelivered due to consignee delivery refusal due to deps/delay
[protected] 16:13 vizianagaram out for delivery
[protected] 08:31 vizianagaram arrived at destination

Jul 25, 2020

Complaint marked as Resolved

received product

Gati-KWE customer support has been notified about the posted complaint.

Jul 25, 2020

Updated by Aditya aditi tried to reach customer care out of 3 numbers one is switch off, another one saying we are available from mon-sun 9-5 and auto disconnecting call and final number is chargeable and said same thing. when you are not offering service I don't know why you are charging customer that too after entering many options.

tried to reach local gati service by searching in google, they asked me to get police permission to deliver the product or else I can come and collect the product. when I asked if you have difficulties in delivering product then why did you marked it as customer refused then they responded we don't update anything only company will update we don't have any option like covid.

Jul 25, 2020

Updated by Aditya aditi completely careless and rude behavior from company, delivery executives. is Gati operating with legal permissions during covid?

Verified Support

Jul 27, 2020

Gati-KWE Customer Care's response Dear Customer,
We sincerely regret the inconvenience caused.
A complaint has been registered for non delivery and we have forwarded your details to concern team.
Kindly allow us some time.

View replies

Y

yasminah

Oct 16, 2020

My docket no[protected] has been detained. The assured delivery date was on 12th October. Kindly let me know by when it will reach me. None of your customer care numbers are reachable.

Reply

Y

yasminah

Oct 16, 2020

There is an employee working from your Delhi/Noida office who is committing fraud after fraud. First he claimed he was from DTDC, through which I originally placed the order. He even prepared the bill under DTDC letter head. (Photos attached below) He charged me an exorbitant amount, over 6K, saying my dockets were around 51 Kgs.

When he dispatched the dockets, it was found that he was delivering them through Gati. He probably works for the company too. The dockets were of 35 Kgs, which I by the way, have not received since 12th October which was the original delivery date.

All I wanted was a nice service but here I am waiting for my dockets to get delivered which have been detained, I do not know why.

MY DOCKET NUMBER IS[protected]. Please let me know when it will reach me because this is heights.

Your employee's name is Karishan Acharya, his number [protected] and goes by that name on Google Pay -- [protected]@oksbi

Reply

Helpful

1 other people found this review helpful

1 found this helpful

2 Comments

Post your Comment

Comment Guidelines

Address: Silchar assam

My docut no is not show in online

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2020

Gati-KWE Customer Care's response Dear Customer,

The docket number you have shared is showing invalid in our system. We kindly request you to send us your docket copy on [protected]@gatikwe.com making sure that the attachment size is not more than 4 MB.

View replies

G

Gati-KWE Customer Care

from Hyderabad, Telangana

Jul 27, 2020

Verified Support

Dear Customer,

The docket number you have shared is showing invalid in our system. We kindly request you to send us your docket copy on [protected]@gatikwe.com making sure that the attachment size is not more than 4 MB.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

We are supplying readymade garments to dmart in carton, on 3 occasion gati have misplaced 3 cartons, they have told me that we will get back cartons but it’s being more than 5 months.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2020

Gati-KWE Customer Care's response Dear Customer,

We highly regret the inconvenience caused.
Kindly help us with your GATI's 9 digit docket number for further process.

View replies

G

Gati-KWE Customer Care

from Hyderabad, Telangana

Jul 24, 2020

Verified Support

Dear Customer,

We highly regret the inconvenience caused.
Kindly help us with your GATI's 9 digit docket number for further process.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: RIDHI SIDHI TRADING COMPANY ,22/3 ganigarpet , near BASAVARAJA market Bangalore - 560002

Dear sir / madam.
I is a complaint about door delivery but not given delivery & taking very very rulerly ... booking date :- 15/06/2020,
Docket & paking number :[protected]*4 /[protected]*4
We told 10 time to delivery but no one have given properly answer ... at last but today date :- 22/07/2020 I have pick the goods ... I told that pls you have not given delivery sir make discount the delivery charge then also there was not given proper answer & taken full amount ... I have attached a DOCKET L . R COPY ...

I think a gatikwe transport in Bangalore ( mission road ) total staff is very very 3rd class ..There don’t now how to Talk

Best regards
Ashok kumar
[protected]

Ridhi sidhi trading company
Bangalore
[protected]@yahoo.in

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2020

Gati-KWE Customer Care's response Dear Customer,
The docket[protected] is showing invalid in our system.
For the docket[protected], we deeply regret the inconvenience caused and apologize for the same. We will surely check with the concern team and do the needful. Please treat this experience as an exception as we committed to serve you better in coming future.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear gati
I have booked my two wheeler scooter from gati and paid 4500 because i think u deliver on time but when i check it show - natural calamities and force majure
Docket no[protected]
Now it is in nagpur and delivery address is chandrapur only 100 kms away
I want my parcel. I[censored] are unable to deliver then tell me i will pick up from nagpur.

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2020

Gati-KWE Customer Care's response Dear Customer,
This is to inform you that as per system this consignment is expected to be delivered till 24-JUL-2020.
We kindly request you to please provide us some time.

View replies

G

Gati-KWE Customer Care

from Hyderabad, Telangana

Jul 23, 2020

Verified Support

Dear Customer,

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Package is lost or missing. No employee is picking up calls or responding

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2020

Gati-KWE Customer Care's response Dear Customer,
We sincerely regret the inconvenience caused.
This is to inform you that we have forwarded your concern to the respective team and our concern representative is working on your complaint.
We request you to kindly allow us some time.

View replies

G

Gati-KWE Customer Care

from Hyderabad, Telangana

Jul 21, 2020

Verified Support

Dear Customer,
We sincerely regret the inconvenience caused.
This is to inform you that we have forwarded your concern to the respective team and our concern representative is working on your complaint.
We request you to kindly allow us some time.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Out of 4 packages 1 package is missing.
No response via email or via phone call.
Neither hub nor city office is replying

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2020

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.

View replies

G

Gati-KWE Customer Care

from Hyderabad, Telangana

Jul 16, 2020

Verified Support

Dear Customer,

We sincerely regret the inconvenience caused.
This is to kindly inform you that we have received and forwarded your details to the respective team for further process. We request you to kindly allow us some time.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I transport my bike 'ktm duke' from mumbai to kanpur, but its not delivered even after the designated date and now they show the status as, undelivered due to product not found, can you believe it they lost or stole my bike. It's the worst courier service even their branch office number also has incoming calls disabled, i don't want to go through the legal process but they are not willing to help you. It was the worst mistake to chose gati. Below is my docket number.

[protected]

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2020

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
Your shipment is showing delivered on 14-JUL-2020 . Kindly provide us a line of confirmation if you have received the shipment.

View replies

G

Gati-KWE Customer Care

from Hyderabad, Telangana

Jul 16, 2020

Verified Support

Dear Customer,

We are unable to check your attachment kindly send this in some another format or please help us with the docket number.

Reply

G

Gati-KWE Customer Care

from Hyderabad, Telangana

Jul 16, 2020

Verified Support

Dear Customer,

We are unable to check your attachment kindly send this in some another format or please help us with the docket number.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Last update for my consignment is showing as "international operation centre". Last update is on 04/06/2020.
No update since then and called up gati a few times they have no answer. I anxiously await my delivery.

Tracking number : eq[protected]in

Nearing 2 months from date of despatch from origin

Thanking you
Parag jain
Mo: [protected]

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2020

Gati-KWE Customer Care's response Dear Customer,
This is to inform you that below docket/tracking number does not belongs to Gati India. It is booked from Gati China. To know the exact status of your shipment you need to coordinate with your shipper from where you have purchased the shipment. You can also visit on www.gaticn.com for tracking details.

Gati-KWE Complaints & Reviews

File a complaint to Gati-KWE

Gati-KWE reviews & complaints page 19

Unable to track and missed delivery date.

Post your Comment

Bike is showing delivered but I did not received.

Post your Comment

docket number was working till yesterday but now shows no data found

Post your Comment

packages are not received status is showing delivered

Post your Comment

Tracking information

Post your Comment

non delivery & misbehaviour by gati delivery

Post your Comment

no update for docket no 486117815

Post your Comment

Non Delivery of the Consignment

Post your Comment

Docket not received

Post your Comment

Vehicle

Post your Comment

Showing Status as 'Arrived' in City Location twice and no Status update since 26 July

Post your Comment

Delivery marked as refused without trying to deliver

Post your Comment

Product

Post your Comment

package lost

Post your Comment

About door delivery

Post your Comment

parcel in near by location

Post your Comment

Lost / missing package 470516112

Post your Comment

package missing docket number 470516112

Post your Comment

lost my bike

Post your Comment

Long overdue delivery

Post your Comment

Related businesses