Gati-KWE Complaints & Reviews

Hello guys
I shipped my furnutures on the 4th of october from erode (Tamil nadu) to noida.
They said it will take only 7 to a maximum of 8 days to arrive in noida.
So i fly to noida and got home and today is the 14th of october and still nothing!
I called the local office and customer care and even raised a complain and no one answered me! They just say we are working on it and wait!
The package moved from hyderabad outbound on 8th to out for next location delhi stc but still on the way!
Docket no is[protected]
No one gives me the driver's number or even a warehouse's number.
I have to stay at the hotel every night and pay a minimum of 600 rupees because i have no furniture...

I ordered a boat sound bar on 1st oct ' 19
It got shipped with gati courieron 4th oct '19
Now, it is comming from kolkata and is being delivered to kolkata.
I closely kept a look on the updates on tracking number[protected].
On 10th oct'19 it reached the hub from where it will be delivered. The assured delivery date given was 7th oct'19.
I called up gati couries on 11 of oct as why it is not out for delivery, to that the customer care said that system is down please call us later, but later the number is busy.
On 12th oct'19, i saw that it is 1pm and still not out for delivery to which i called thier customer care and thankfully the call got connected and a complaint got raised to which i was assured that someone will call me within 4 hours. But i did not get any calls intead upon tracking i saw that it was out for delivery at 17:02 and at 17:50 it states undelivered due to entry prohibited on security reason
I did not get a single call from their side, neither the delivery guy called me and they simply updated this statement.
I want gati courier to look into this matter and deliver it asap,
Thank you

Never deliver any online order shipped through gati, always cheat the sender by giving false info. I ordered a thing docket no[protected], my address was completely different but they attempted delivery in some wrong city altogether. Neither their delivery person is contactable nor the company. This has been happening for all the orders. They never share the reason for this cheating and fraudulent behaviour.

I bought a sony tv from flipkart. They sent it through gati. My docket no is[protected]. Delivery man did not come to my location. He said my location is not serviceable. I agreed to take it form raidighi 20 km away from my location but fooled me. Said next day he will come. Today i find it cancelled due to unavailability of customer. Call recording is with me. Why do they cheat me?

My material was out for deliver but material not delivered. And i taken delivery boy number from gati courier services and called them many times, on 4th oct 2019, 5th & 6th oct 2019 also, they are talking with me like "aapke area me aayenge to call karenge na, aap chinta kyu kar rahe ho sir", then after that i called him many times from different number but he not pickedup. I called many times and also in gati but i am not got any solution finally my order cancelled and returned to origin and flipkart not intimate me regarding this and showing status on flipkart"the delivery partner was unable to deliver to your location" "seller: truecomretail canclled the order." please avoide to buy material from seller: truecomretail bcoz he is taking benefit of money paid on preorder and
Avoide gati courier services/ecom courier service for
1. Misbehaviour
2. Lack of cordination
3. False promise
4. Lack of knowledge regarding courier tarcking
5. Less qualified/ unprofessional staffs
Today, 11-10-19 i called n gati, that lady told me that please contatct your shipper.
Following are my complain no. 35008085, 35019728, 35020772
But i am not get any solution of above complains,

I have ordered the washing machine from flipkart it was courier through gati. The assured date of delivery was on 8th oct. But till now it was not delivered.
It was more than 48hrs the product was not moved to next level. Please help me in getting my product delivered as soon as possible. I have already raised the complaint by calling the customer care but no use.
I can't understand after reaching my home town why the delivery is getting delayed. Why simply keeping the product in warehouse without delivering.

Dear sir/madam
I would like to complain against gati cargo and transport company, i have book two packets of parcel from mahesh tala kolkata to pasighat, itanagar (Arunachal pradesh) on[protected] on behalf of prince apparels, at the time of booking gati s representative assured and given me written receipt that my parcel guaranteed delivery on[protected], but they didn't deliver on the same time, when i was called in their call center they never entertain my complain, today[protected] and till date same parcel not yet deliver, i have send that parcel for durga pooja and today is the last date of durga pooja, now my receiver party dont want that parcel because of delay in delivery, that parcel cost approx 48000, i am small scale businessman, how can i manage such loss,
Therefore i request to the agency please ask gati cargo to take this responsibility for loss,

Hello, i am shiv mangal from saraibharati rasara, ballia 221712, india. I have ordered a product “mi led smart tv from flipkart. The ordered item has shipped by gati surface courier with docket number[protected] from patiala. Yesterday (06/10/2019) at daytime, the delivery boy from gati courier parshuram yadav ([protected]) called me for confirming my address of delivery. I told him that i am in delhi right now. Please handed it over to care of person of that address i. E. Shiv mangal, which is mentioned in delivery address. The courier boy has called me 4 times. I astonished by seeing the behaviour of that boy over phone. The behaviour of that boy over phone was very rude. He threatened me “why you have not received your product at my place from where i call you, so i ll return the product back and he cut my call”. Again i called him back. He threatened me not to call him back because he was busy. When i checked the status of my order, it is updated that “undelivered due to address incomplete/ address not found” at destination city. Even though the courier boy has not come to the mentioned address, he has updated the status like that. Please take necessary action immediately against the courier boy and also delivery of the product to the mentioned address. Otherwise people will fear to take products over your courier. I am a regular online buyer. But i have never seen such behaviour by any courier boy. I have also filed a complaint in your site with complaint number: 35018854 today.

Thanking yoy..
Shivmangal
[protected]

My package was shipped via Flipkart on 1st October via Gati, but the tracking page haven't updated since 2nd October (Package Left Bangalore). Today was the assured Delivery date, but still theirs no update at all. On calling Gati Customer Care, they registered a complaint with Complaint No : "35019673" at 1:17pm dated 7th October 2019
and promised me of calling back within 4hours, but they didn't.
Please help.

Pl refer docket no, 47328812. I have booked my house hold items from hyderabad to allahabad on 09 sept 19. I paid the charges as 14000/- but got bill of 12000/- i have received my fridge washing machine and two cycles completely damaged condition. One carton is open and half of the items are missing. Streel truncks are damaged. I need my items in the same condition as i have handed over to the transporter or in lieu compensations.

I booked a service GATI LAABH to carry some books fromt he publisher to the author and the publisher was unsure which service was booked over helpline. The pricing was also unclear to the publisher sender. Gati missed its scheduled pick up and postponed pick up for a day. Then they came in a hurry and also did not take the cash and booked for another service which costed more than double. In hurry they took the packet and sent over surface whereas to reach us in Delhi in 7 days. Upon delivery Gati person demanded a n amount which was far more than that of the booked GATI LAABH, but we were helples and therefore compelled to pay that hefty amount even for a surface service while the same amount could give us Air service. I immediately raised my complaint but nothing positive happenned except imposing blames sometimes on us or the sender while they are claiming themselves flawless and innocent. They have taken a log long time for resolution but actually taken log time just to say sorry afterwards. I MAY HEREBY REQUEST YOU TO BE AWARE WHILE USING SUCH SERVICE OF GATI, else they always target customers to churn out more money for lesser services.

I had order a parcel[protected] on 15 of august and assuered delivery date was on 27th of today. And even till now i. E. I havent recieved any update on my parcel.

Gati has lost the track of my parcel or maybe the parcel itself. I want amswers.

The customer service is pathtic in itself. The operators are clueless about their work and give irrelevant and stupid excusess which dont make any sense whenever inquired about the status of the parcel. What is the meaning of so called “assured delivery date” when you can’t stand by your words.

I ordered a product from aliexpress’s website on 15th of august and the priduct departed from the origin on 20th of august and according to gati the assured delivery date was 27th of august but it did not fulfill its promise and the customer care people were of no help as they gave irrelevant and dumb answers/excuses. As if writing this, its 4th of september and since two weeks the tracking status has not been updated and the customer care people are clueless about the parcel’s location. I’m highly disappointed with gari’s service and would never use it in future.

Terrible experience. Pick up guy was very unprofessional didn't come to pick up the parcel at the parameters and called to come more than 1km to give him the parcel and just don't get me started on the delivery. The assured delivery date was on 21st aug and till now (25th aug) the order hasn't been received! Talked the customer care for continuously 3 days but they were no lesser, as told to me the senior executive namrata who was handling my complaint didn't reply to my calls and a guy from customer care told me that order will be delivered to me by 24th aug, that too didn't happen. Right now also there is no assurance that my order will get to me tomorrow or not. Why do you charge so much when you know that your system is so incapable of working up to expectations. I want a full refund of the shipping charges. Docket no.[protected]

My parcel was supposed to be delivered on 14th aug from Hyderabad to Guwahati through gati movers and packers service. While tracking online, it shows it's in guwahati branch since 14th aug, but whenever I call the manager, he says the package is getting unloaded, Will deliver tomorrow. When went to check directly in the office, I saw the parcel there, the manager denied to deliver still, said to take it by myself from the branch. Since there are around 6 huge boxes, it's supposed to be delivered by the sevice, and they had charged me 10800 rupees for the whole thing. So, the service should also be worth 10800.

I had booked a chair delivery for my son from jaipur to goa on 29/07/2018 and got an assurance that it will reach goa on 5/08/2019 to my son.
But the shipment didn’t reach and gati customerservice continuously mentioned me till 13/08/2018 that due to climate, the shipment is delaying which i excused also to some extent.
On 14/08/2019 i got an update for my docket that shipment has reached goa. Still till today it has not been delivered to my son.
Docket number[protected].
I from the bottom of my heart have fed up and will never encourage anyone to use gati services.
Kindly intervene and get my shipment delivered.
Dr sapna/ mother of bhanu pratap sharma (Recipient)
Docket[protected]
Mob:[protected]

Dear sir,
Kabir engg works, pipli, kurukshetra has booked two packages weighing 34 kgs for me, video docket no[protected]. As per whatsapp message the consignment was booked on 05/08/2019 and is showing the assumed delivery date as 13/08/2019. Yours being such a renowned company with country net work taking, so much time is not acceptable and i have been further billed to pay rs 2770/-.
I as a war veteran consider both the time being taken and amount being charged as highly excessive.
Further i wanted the delivery to be in puttaparthi but i'm told that i will have to collect it from anantapur which is almost 100 km.
In view of the above my request to you is to please make it convenient to deliver it to me in puttaparthi at the earliest and if not possible then at anantapur at the earliest and do consider to reduce the amount as i will have to collect from anantapur and pay another rs 1000/- or more. Thanks
Gp capt mehta
Mob no [protected]

Dkt no.[protected]
I already had chat with your customer care executive twice. (Sukhvindar and mangesh) nothing positive happened they only assured on time delivery but not done yet... I requested them that i'm out of station after 5th aug plz sent by parcel before it..
This is the second time i facing the problem with your gati service... Worst experience second time also.

I have booked an item (Samsund lcd tv 32") on 26.06.2019 from basti (Bst) to rampur (Rmp). The item was delivered around 03.07.2019. But few days later after opening the packet i found that the front panel lcd screen was damaged from 3-4 places. Due to this problem i am unable to view any programs on my tv. Earlier i have also complained about the issue but no response was received from gati courier. My docket no was[protected]. Kindly resolve my issue as soon as possible.

My pickup has been registered with ref. No. 19207302. It was scheduled on 22nd july. It is not yet been done. I am calling everyday for the last 4 days in [protected]. I am being assured everyday that the pick-up will be done that day only. I was provided with the no. Of mr. Govinda dey ([protected]), the local pick-up man and the attitude with which mr. Govinda talked is too rude and unbearable. The management with which your team is working is highly shocking. If you can't do the pick-up, inform atleast so that i can look for other options.