Gati-KWE Complaints & Reviews

I ordered something from gearbest, and it was supposed to be delivered by gati.. But on 3 nov i got to know.. Its out for delivery.. I was happy seeing that status.. But till date its not delivered yet.. And now its showing undelivered..

Due to concerned customerperson not available
They didn't even contact me!! How can they put some fake status like this?
My docket no. Is[protected]
Complaint no. Is. 34276317

I have shipped 2 cartons through gati-kwe with details as below:
1. Booking date: 22nd november, 2018
2. Booking city: kolkata
3. Assured delivery date: 26th november, 2018
4. Delivery city: bangalore
5. Delivery address: mr. Shashank joshi
A404, arge helios
49/1b hennur bagalur road
Bangalore: 560077
Contact no. +91 [protected]
6. Docket no.[protected]
7. Content: house hold goods

The cartons arrived in bangalore on 25th as seen while tracking online. Further they have falsely mentioned that 2 attempts were taken to deliver on 26th and 27th november, 2018 but could not be delivered due to address mismatch. No attempt was really made to deliver and neither the consignee was contacted.

When we started following up for the delivery lame excuses were given to us that the place is in outskirts of bangalore and they cannot deliver unless some more parcels of the are clubbed. I have packed some food items in the cartons as well, hoping that within 5 days the cartons will be delivered and there will not be any damage.

To the utter dissatisfaction now the customer care and complaints department have started behaving rudely and saying we are not there to provide service you alone. We have other works to do.

Till now the parcels are not delivered.

I want some action immediately against the transport company.

Hi, I had made a order from ali express lately, and the estimated delivery date was on 14 November 2018, but it's been 26 November 2018 and I have not yet received my parcel.I had tracked it from Gati/1track and it showed it's in international operation center origin china, and it's stuck there for almost 9-10days.

Order ID.-[protected]
Tracking no.[protected]

My package from amazon is not yet received. Gati assured delivery date is 20th nov 18 but still not received. All other couriers orders are received only gati has the problem. I am ordering most of the items through online but first time had delivery issues like this.
When i call the local people they are saying pack is in their office...
Pls help

Requesting all my friends to refrain from sending your stuff through gati kweindia, gati ltd.. I send 4 baggages through them which was supposed to be delivered in 5 days. After multiple follow ups they delivered 3 out of 4 baggages after a delay of 10 days. 2 out of these 3 baggages were damaged. The 4th baggage is lost. Can you believe it. Coming to claim processing for this, they are asking for documents which were never given or discussed with us by gati during collection of the stuff. Pathetic customer service as they only tell you how they are trying without any positive end result.
Please share the post to save your friends and relatives from the hassles in case they think of sending stuff through them.

I was waiting for my shipment from gearbest online from hong kong to hyderabad the estimated delivery was 12 november but the shipment reach hyderabad on 15 november and from today evening it is showing delivered and my name is written online as consignee.
This is what i see on online tracking gati website.
I don't know to whom there deliver the shipment
My name address and mobile is written clearly on my shipment.
Kindly take my complaint and arrange with gati
Courier to deliver my shipment on my address in towlichoki salary jung colony

Dear Sir, Maam,

This is to bring into your notice that I had ordered a product for my wife on 5 th of this month . I understand the festive delays and awaited till 12th Nov when it reached Aurangabad, Mh PIN: 431136 which is the destination.
Gati people is updating false status daily and not delivering my product. We tried to contact through phone but they are bluffing us, like they are on the way, address is incorrect kind of silly reasons. We have received more than 100 packages from Amazon and never ever our address or PIN was an issue for any of the courier service team. I am afraid these people might have mishandled the package.
please take some strict action sir, maam.

By paytm i bought a jacket and expected delivery its shows 12 november. Today is 14 november.
I also track by docket[protected] then they says "undelivered due to time constraints. Ga unable to deliver on time.
Docket status says that my order is in my district on 08/11/18. What the hell is my product doing by 7days in my district (Burdwan) but did not received by me. Plz kindly fix this issue.

My gati docket number is[protected]

I ordered 1 product and send that via gati kwe logistics.. On October 12...
Today November 12... Still .. I didn't get that product...

For the continuos... Call to the gati customer services... They give the address and contact details... Of that place ... But the number they provided is invalid and address is outdated...

After searching throughout of the city ..I find out their warehouse... Somewhere out of the city...

I'm ready to pickup from there with my own... Arrangement... Because they can further delay...

But when I there they could not find out my product... They get my number and said as they will call me after findout that... But they never call me... I only call them again and again... They give poor response... After two days past... They angered in me... And say we could not find out your product..that may be lost...

So, ask the customer care...

Again, I call the customer care but they provided invalid responses only... Like they taken as complaint... Ask the local service agents...

For waiting 31 days to get my product... They finally... Say my product may be lost... Ask the customer care...

I didn't see the worst courier like... Gati...in my life...

I'm waiting for their response...here...
Also ready to file a lawsuit against them... For my suffferings... In the last 1 month ... And lose of my product... Coming week ... I "ll go to file the case against gati... In the city consumer COURT...

Waiting for their response... Otherwise they should face the lawsuit ...

I purchased a washing machine at amazon.in website on Nov 3rd. The item was shipped through GATI. Whenever I tried to contact their customer care, they responded with "Local team will contact me", but no one from their local team contacted me till now. To further elevate the frustration today[13 Nov] by 2:30 PM the status changed to "Out for delivery", but when I tried to contact customer care to get the contact details of the delivery person, they were unable to provide it. After 7:30 I got a message that states "Undelivered due to CONCERNED CUSTOMER PERSON NOT AVAILABLE".

We have booked some material on 31th oct 2018 docket no.[protected] from chandrapur - maharashtra to hyderabad. Till today[protected] we have not received our material and now they say that out of two cartons, one carton is missing. We raised several complaints with their customer services. Track online shows delivery date as[protected]. Worst thing is they dont have any local no, where we can talk. Only one side communication is possible. I have never expected such thing from gati. Its horrible. I would never recommend gati to anyone ever in feature. Apart from delay i have lost my order and trust. I

My shipment (Docket no.[protected] is in lucknow and is out for delivery since 24th october and its 3rd nov today but no one in gati team has any idea regarding my shipment, their local agents are not even responding regarding the delivery.

I contacted customer care many times filed a complaint as well (Complaint no.[protected] but all they tell is that they will arrange delivery on priority basis next day but they never do and at the end material is kept undelivered.

I think they don't now how to deliver shipment on time as per the commitment also they do not have any concern regarding the customer satisfaction.

I conclude by saying that this is worst courier service i have ever seen, even the roadside courier guys do better work than them.

# take my advice #

You all should probably change your company's name!!! Because "gati" means speed, it doesn't means extraaaa delayed delivery

Date : 06 october, 2018
Gati packer and movers, contact no [protected]/[protected]/[protected] as per their 1st bill and website http://www.gatipackersandmover.co.in except this one -[protected] (Rajat singh).
I booked my household items on october 4, 2018 by sending a token money through paytm to transport from delhi to mumbai on the above day with a storage request of approx. 10 days for which they claimed (During time of booking) a nominal charge of rs 100 per day after reaching to destination city (Generally it takes 4-5 days of transportation time from delhi to mumbai).
I paid them rs 8500/- for delivery and they agreed to receive rest of payment (Including storage charge) after delivery to my resident in mumbai.
They picked the items from new delhi on 06/10/2018 with delivery charge of rs 6000/- in cash at the loading point. Till this they were very polite and helpful.
But after 7 days they called me up and start threatening politely from the no -[protected] that either i have to pay rest of payment as per the new new bill amount (Sent through whatsapp) or its not possible deliver. To deal with it i paid them another 2000/- on 15/10/2018 to a bank a/c sent from [protected] through whatsapp. I called them up 100 times from the 16/10/2018 to 20/10/2018 but they were not interested to answer the calls.in last week i had a conversation but no result.
My claim is to either deliver my things without any damage as they picked from new delhi at the earliest without any extra charge since 18/10/2018 or they return back my paid 8500/- at least
N. B. : none of the first three no is working till date even

Dear sir
The status of docket number[protected] is showing * undelivered due to address not found*
But i want to tell you that from last two years, every month i have recieved courier from gati at same address as a example docket no[protected] and docket no[protected]
So kindly tell me why did docket number[protected] return??
It is happening second time and because of that i am facing problem,
What should i do please suggest me
Thanking you
Abhinay kumar rai
Tell-[protected]

I have ordered a product through Flipkart and the shipment delivery date was 29th October 2018, till now I have not received the shipment and there is no effort from Gati to inform the customer about the delay. I have called customer care atleast 5 times, they told that it is escalated and complaint is raised. Today they mentioned that the shipment is out for delivery and no one was having Uppal Hyderabad branch address or contact number (very strange). Really disappointed with the service and support to track down the shipment and no commitment of the delivery date. Please help.

Product ordered in flipkart, send through gati. Received a gati docket number and tracking status daily. The product supposed to be delivered by 25-oct-2018. And in the tracking tool the status mentioned "out for delivery" by 9.14 am on 25th oct 2018. Waited till evening to receive the product. I didn't get any delivery notification received apart from the site. Contacted the customer care and the assured it will get delivered by 7.30 pm on the same day (25 oct 2018). But it is not delivered. Raised a complaint on the same day and ask them to escalate, hence the service installation and demo scheduled by flipkart on the next day (26.0ct.2018). I got a complaint number but there is no response apart from that. On 26. Oct.2018 the updated the status "undelivered" in their site stating "address and pincode not match". I'm not sure what went wrong. For the same address i got products delivered from amazon and other services.. Contacted both flipkart and gati customer care and still no response. The gati service always said the same response that "concern team will get you back". But no response, not even a single mail or sms. This is the worst ever experience i ever had. If they didn't find the address match, i provided the contact numbers. But none of the delivery person called. I won't suggest this services personaly to anyone.

Booked a courier from Hyderabad to Rajmundry this morning, 25th October 2018. Agent said there is Supreme Plus or some such where it would go in 12 hours. They would pick up by 4pm today.

After almost 5 calls to GATI, contacted GATI HYDERABAD directly. They said docket has not been raised. How irresponsible and unprofessional!

Then GATI said wrong mobile number was provided but I also gave alternate landline. Eventually, they called on landline only.

Finally GATI Hyd called to tell them they will come by 5:30pm. Didn't come even by 7pm.

Had to call GATI again twice. Spoke to some escalation manager Pankaj who was arrogant and rude and lied to me.

Throughout, I wish GATI would stop lying to it's customers. Customer care said 12 hours to delivery. There is no such service as per HYD GATI. So I was made a false promise to book the parcel.

Hyd GATI said it would only reach on Monday.

This is the second bad experience with GATI. Last time for a Hyd to Bangalore parcel, it took 6-7 days. I was never compensated for the delay.

If you had not lied to me and said it would reach in 12 hours, I would not have used your services.

I had booked this for my aunt who is travelling from UK and visiting several places in Andhra. From this delay of 3 or more days, she will not have her luggage with her and be very inconvenienced.

Request the consumer forum to intervene and stop GATI from unfair trade practices that result in huge losses for the customers.

- Radha

Dear sir,

I was an employee in gati-kwe, my pf amount still not withdrawl because of the service history & my father name not updated of pf portal. I am following the same with gati customer care since last 6 months but still not resolved the issue.
Request you that pls update the same asap.
Details as below:-

Name:-deepak kumar
Staff code:-40182r
Pf account no - ap/hyd/0073231/[protected]
Uan no[protected]
Father name:-omprakash jangra
Aadhar no[protected]
Gender:-male

I have purchased a product from club factory. The tracking option is showing that the item was out for delivery on 21 October which reached at kasargod at (GATI KWE ) . But now it's showing undelivered due to concerned customer person not available. They didn't even contact me. I have contacted in there number which shown in the site but the call was not connecting.

Hi consumer team,

Myself mustaq ahmed, i order kent purifier, it was supposed to deliver by 18th oct 2018 still the product is not delivered (23 oct 2018), constantly i am following up with the team no one is responding it properly and customer rescheduled for the next day, infact i did not rescheduled, they are misleading the information, really embarrassing that these type of people available. When i call to customer care they are disconnecting the call.

Consumer team please look into this issue.

Thanks
Mustaq