Gati-KWE Complaints & Reviews

Had booked a consignment with this courier company but from past 4 days they don't have time to pick up our courier. When we call them they always give lame excuses and promise to pick up the next day which never happens. I have paid more thinking i will get good service but their attitude and service is pathetic.
Docket no is
Docket no is[protected]....

So my courier was dropped at 23 march 2019 at gati kwe surat center and was assured to deliver by 26 march 2019 in chennai.So i tried tracking my docket number on 24 march 2019 but it showed an invalid docket number.so i complained to them but they didnt knew about this problem.they solved it but when i saw it the status of the delivery it was still in surat on 25 march 2019.So my delivery started when i complained to them and then got delivered...

I shipped a 5 kg shipment from chennai (Maraimalai nagar) to bengaluru on 2nd apr. The assured delivery date was 4th apr. Docket number is[protected]. Today is 12th apr, 8 days passed the assured delivery date, but still the package is undelivered. It is in jigni for the past 8 days without anybody doing anything about it. I registered a complaint with them already. Complain number is 18833931. I call them almost once in two days. Everytime...

Dear sir i have a currier in gati kwe... My parcel sended from bangalore to bongaigaon on 26.03.2019... But still on transit. They took money from me rs. 1350 for fast delivery 3-4 days... But its goining 10-15 days still not received... Docket no[protected]... When i connect to customer care they are taking complaint but im not getting any resolution... Kindly take action for this company... I have very urgent for this parcel...
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I, siddhant rathore had sent the shipment of docket no[protected] from kanpur to hyderabad on 20 mar 2019. Shipment reached in a very horrible condition. Even the packing was completely torn and neither the dealer nor the company is answering to my request. Their behaviour had been very bad and neglect. Kindly help me out and take some steps so that company should understand that they are not beyond the users and have some integrity to value...

I had sent my luggage from belagavi to shillong on 8th march. I got the luggage on 22nd march but there were lot of damages present. Even after sending the gati authorities pictures of the damage, texting them on whatsapp or text and even sending e mails they have not bothered to help out. Their concerned person in hubli is not even receiving calls.in the email that i have sent the customer service only asks for the docket number and then...

My parcel was shipped through gati courier service having docket no[protected].
Destination address was tinsukia, assam but upon reaching tinsukia, destination address was changed to dibrugarh, assam without any contact done with me.
Now, the delivery of the parcel is uncertain. There is no response or help from the customer support as well.

Local office should have contacted me prior to any destination change....

I have booked my bike through gati, from bareilly up to bangalore karnataka, my bike petrol tank has been damaged while transit, and after lodging the claim request and sending my documents twice, still company says that they have not received the document and trying to make fool out of me and ignoring my claim request.
My docket number is[protected]...

My docket no[protected] from Pune to Korba on assured date of today 15/ 3/ 2019 but they have not delivered my parcel inspite in there online plateform showing i have received my docket .
They are doing cheating against me i will compalint against this in consumer forum and police station regarding cheating against me how they can show such a false statement and how dare they able to
Tomorrow i will go with police such Kind...

I have ordered a pc cabinet from amazon which is being shipped through gati. The docket no for the item is[protected]. The order has arrived at the nearest hub on 9th march and its yet to be delivered. Whenever i contact the customer service they come up with fake promises which are yet to be met. They first promised to have it delivered on 10th, then they said they will deliver on 12th, it was 13th after that, and the latest promise was on...

I have ordered a pc cabinet from amazon which is being shipped through gati. The docket no for the item is[protected]. The order has arrived at the nearest hub on 9th march and its yet to be delivered. Whenever i contact the customer service they come up with fake promises which are yet to be met. From the comments i am reading on their google home page, they seem to be a bunch of cheaters who would just return the item with some lame excuse....

I had ordered sports goods from xyz.com whose delivery is handled by gati, when the package did not arrive on time i checked with the website customer care and i got a response saying the package has been returned as gati has updated the status as concerned customer was not available, but i did not receive any call from the gati delivery agents and the status update was fake which i confirmed later, when checked the same on the internet....

I had a shipment booked with gati kwe for transportation of my household items from dimapur to kolkata. I received the shipment with a delay of 6 days and almost 80% of the items were totally broken and in unusable condition. My tv was broken into 2 pieces, wooden bed was cracked, wooden table was broken, almirah was bent, wooden dressing table was damaged, wooden showcase was damaged, all glass items completely broken, all clothes (Which...

I used gati service to transfer some stuff of mine from indore to hyderabad. When the cartons got delivered, to my surprise, they had been opened by someone during the transit and moreover, the cartons and the things inside it were eaten by the rats. Lot of things got damaged. Is this the way gati handles and delivers things!!
Poor handling. Bad service. Will never recommend and use gati services in future. Pathetic....

Hello I had ordered an item from amazon on 14th feb 2019 and delivery was expected on 1-5 March till now neither I have received any sms nor any call but when I tracked my order it’s written delivery attempted. Btw my tracking ID is[protected]. Please look into it . I have other product with tracking ID[protected] with simillar situation please help. Thank You...

My i10 car was taken by fake gati guys. I gave them my car for transportation to vijayawada andhra pradesh. They misused it. They took the car to rajasthan two times before removing gps device.
Gati team do nothing to stop fraud.

Dear gati team,

I got your response but it is highly unsatisfactory.

Someone is using your brand name to cheat the public.
You just replied to me to contact...

I've no complaints on the response by the customer service staffs as the delivery happened on time as was communicated!

However, why do you hire delivery boys who are not empathetic?

Delivery of the consignments (5 boxes -150 kgs in totality) was done to the apartment. As there was no one in the house other than me, i requested the delivery guys to help take the heavy consignments to the 3rd floor. Even i offered...

I ordered trolley through myntra app and they are sending it through gati hazmat courier... I will be tracking my product in gati website with docket num[protected], destination location given is incorrect.. Its given as guwahati but it should b dhubri...
Daily i am getting message that it is undelivered due to mismatch of pincode whereas my address, pincode and phone num is completely correct and moreover an i am not getting any calls...

I booked material as date 14 th february at jharsuguda my docket number is[protected]. With two packet but one packet are missing on the way after some days documents are missing then material are moving hear and there. I complain last 6 days but material till not received my complain number is 18634551. And i loss 20000 because party deduct for delay delivery. Please help me...

I dispatched a docket from Kharagpur on 1st January 2019 ( Dkt No[protected] for Raipur (C.G)
The official in Kharagpur entered the wrong destination and subsequently it was dispatched for Chandigarh.
I wrote many complaint mails and constantly tracked the docket but no rectification was made. The docket reached Chandigarh anyhow and after 21 days the destination was corrected to Raipur. The docket finally made its way to me...