Gati-KWE Complaints & Reviews

I used gati service to transfer some stuff of mine from indore to hyderabad. When the cartons got delivered, to my surprise, they had been opened by someone during the transit and moreover, the cartons and the things inside it were eaten by the rats. Lot of things got damaged. Is this the way gati handles and delivers things!!
Poor handling. Bad service. Will never recommend and use gati services in future. Pathetic.

Apr 15, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2019

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
We request you to kindly help us with Gati's 9 digit docket number for further assistance.

Verified Support

Apr 25, 2019

Gati-KWE Customer Care's response Dear Customer,

Please help us with the Gati's 9 digit docket number for further assistance.

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A

Abneh

from Hyderabad, Telangana

Mar 8, 2019

I have already registered a complaint. Docket number has been provided. However, till now no action is taken

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Address: Darjeeling, West Bengal, 734102

Hello I had ordered an item from amazon on 14th feb 2019 and delivery was expected on 1-5 March till now neither I have received any sms nor any call but when I tracked my order it’s written delivery attempted. Btw my tracking ID is[protected]. Please look into it . I have other product with tracking ID[protected] with simillar situation please help. Thank You

Apr 13, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

Gati-KWE Customer Care's response Dear Customer,

As per our telephonic discussion please find your complaint number : 34525086
Request you to please give us some time our team will get back to you .

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Address: New Delhi, Delhi, 110061

My i10 car was taken by fake gati guys. I gave them my car for transportation to vijayawada andhra pradesh. They misused it. They took the car to rajasthan two times before removing gps device.
Gati team do nothing to stop fraud.

Dear gati team,

I got your response but it is highly unsatisfactory.

Someone is using your brand name to cheat the public.
You just replied to me to contact...

+2 photos

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I've no complaints on the response by the customer service staffs as the delivery happened on time as was communicated!

However, why do you hire delivery boys who are not empathetic?

Delivery of the consignments (5 boxes -150 kgs in totality) was done to the apartment. As there was no one in the house other than me, i requested the delivery guys to help take the heavy consignments to the 3rd floor. Even i offered to pay them additionally for the same, explaining the scenario.

They simply refused! Also, my husband had called earlier to your call centre and your call centre executive had confirmed that the delivery guys would call before delivery to confirm availability, but they called after having reached the apartment already. Had we known gatites are coming, we could have planned our day accordingly right??

Such rude behavior is really dissatisfying & annoying, to say the least!

— indrani dutta

Apr 5, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Mar 02, 2019

Updated by IndraniDutta [protected] Docket No for GATI Couriers & Transports

Verified Support

Mar 04, 2019

Gati-KWE Customer Care's response Dear Customer,

We are extremely sorry for your experience and we completely understand your frustration about the matter.
On behalf of Gati, I extend my sincere apologies.
Kindly treat this experience as an exception, we ensure you of best services in future.

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Address: 783301

I ordered trolley through myntra app and they are sending it through gati hazmat courier... I will be tracking my product in gati website with docket num[protected], destination location given is incorrect.. Its given as guwahati but it should b dhubri...
Daily i am getting message that it is undelivered due to mismatch of pincode whereas my address, pincode and phone num is completely correct and moreover an i am not getting any calls from the delivery boy only..., they are not delivering the product on the correct location... I called them several times but no use... Dey r telling me to wait...
They are doing this wantedly i am damn sure...
They are antedly not sending the parcel from guwahati to dhubri dont know the reason behind it... But seriosly its a big headache... Kindly resolve this issue and contact gati company to do d needful

Feb 28, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Feb 25, 2019

Updated by shreya151091 i dint get any update still... kindly resolve this issue..

Feb 26, 2019

Updated by shreya151091 I ordered trolley through myntra app and they are sending it through gati hazmat courier... I will be tracking my product in gati website daily with docket num[protected], and i found destination location given is incorrect.. Its given as guwahati but it should b dhubri...
Daily i am getting message that it is undelivered due to mismatch of pincode whereas my address, pincode and phone num is completely correct and moreover an i am not getting any calls from the delivery boy only..., they are not delivering the product on the correct location... I called them several times but no use... Dey r telling me to wait...
They are doing this wantedly i am damn sure...
They are wantedly not sending the parcel from guwahati to dhubri (Which is 6 hours journy by bus) dont know the reason behind it... But seriosly its a big headache... Kindly resolve this issue and contact gati company to do d needful...
Gati people is updating false status daily and not delivering my product. Even today also they updated status as undelivered.. We tried to contact through phone but they are bluffing us, adddress is incorrect kind of silly reasons. We have ordered many packages online and never ever our address or pin was an issue for any of the courier service team. I am afraid these people might have mishandled the package.

Verified Support

Feb 27, 2019

Gati-KWE Customer Care's response Dear Customer,

Sorry for the inconvenience caused.
This is to kindly update you that the shipment has reached to delivery office & assured delivery date is 03-MAR
2019.
Our team will look into the matter and arrange delivery at the earliest.
Please allow us some time.

Feb 27, 2019

Updated by shreya151091 For the continuous 3 days i am getting update in GATI KWE tracker that its out for delivery but i am not getting any calls from delivery boy .. by the evening i wil get message as undelivered due to mismatch of address and pincode whereas itz correct and i order many products online but never our address or PINCODE was an issue for any of the courier service team till now.. my location is in dhubri assam(which i mentioned while ordering) but they are mentioning in their tracker that destination location is guwahati, they are searching for dhubri location pincode(783301) in guwahati, obviously they wont reach then if they are searching dhubri location in guwahati, both are different place...from that one can make out gati is fooling us...
so stop bluffing customers and deliver the product.
as a PROOF i am sending you the gati tracker update which u guys are falsely updating everyday
I HOPE CONSUMER FORUM TEAM WILL HELP ME WITH THIS ISSUE.

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Address: Jharsuguda, Odisha, 768203

I booked material as date 14 th february at jharsuguda my docket number is[protected]. With two packet but one packet are missing on the way after some days documents are missing then material are moving hear and there. I complain last 6 days but material till not received my complain number is 18634551. And i loss 20000 because party deduct for delay delivery. Please help me

Mar 31, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
We would like to inform you that your material is out for delivery today.

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Address: Raipur, Chhattisgarh, 492001

I dispatched a docket from Kharagpur on 1st January 2019 ( Dkt No[protected] for Raipur (C.G)
The official in Kharagpur entered the wrong destination and subsequently it was dispatched for Chandigarh.
I wrote many complaint mails and constantly tracked the docket but no rectification was made. The docket reached Chandigarh anyhow and after 21 days the destination was corrected to Raipur. The docket finally made its way to me stated destination after 27 days and I discovered that out of the 5 packages I had sent for, only 3 were delivered to me. I am horrified to discover this and I am not sure where the two other packages went

I will never resort to using Gati's services in this lifetime again and I strongly advice others to never use their services again
Worst Courier service in this country undoubtedly
I will be going to consumer court shortly to press charges

Mar 4, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2019

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
This is to inform you that we are already in touch with local team to get this issue resolve on priority.
Requesting you to kindly give us some time.

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Dear team
This is sreeharsha, regarding the your gati kwe delivery person behaviour worrest i am booking ahmedabad to visakhapatnam physian samples id is docket no:[protected]
Your delivery boy (Driver) is pradeep, phone num [protected] says abuse language that person is very convoung worrest attitude, he is not send door to door delivery
So my suggestion is please take your action and do fastly
K sreeharsha
[protected]

Gati-KWE customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal

Docker number[protected], delivery date 23 jan but not delivered, called so many times, but not responding, gati means harassing customer, they provide two agent number [protected] priyanka jha, [protected] neha jha, both are senior executive to handle customer problem, but real is that i tried multiple times number, but not responding, it's all about #.

Mar 5, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
This is to inform you that we are in touch with local team to get this issue resolve on priority.
Requesting you to kindly give us some time.

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Address: Bangalore, Karnataka, 560067

I placed order in amazon. They booked shipment through gati kwe. Shipment came till whitefield. Later they didn't call me but mentioned in system as "undelivered due to concerned customerperson not available".
If i call amazon itll show as connecting, then again show as call disconnected.
Worst tracking system ever.
It was updated in whitefield branch. Take serious action on the person who did this wrong statement. He is cheating customers and company at a time.
Gati kwe service will downfall if the same happens

Feb 20, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Gati-KWE Customer Care's response Dear Customer,

We request you kindly help us with Gati's 9 digit numeric docket number for further assistance.

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Address: 560066

Website: www.gati.com/track-by-docket

Hi

The docket no:[protected], was scheduled for the delivery on 19th Nov 2018, but till date its not delivered and in their online tracking website they have updated it as delivered which is wrong and also notified to PaytmMall the same.

And even after multiple email to the customer care there is no response they are simply asking for time to which I have already provided them enough time of approx 3 months.

+4 photos

Feb 9, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
This is to inform you that we have escalate the issue to higher management. Requesting you to kindly allow us some time.

Best Regards
Isha

Jan 09, 2019

Updated by chetanprasadgaya Hi Team,

Don't you think from my email attachment like I have already provided you guys enough time of more than 3 months.

And still asking for more time.

Jan 12, 2019

Updated by chetanprasadgaya Dear Gati

Now I have received my package on 12th Jan 2019, but there is another thing to be done.

You need to intimate the origin(Paytm Mall) about the above delivery date.

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Address: Mumbai City, Maharashtra, 400092

Hello,

I have not received my shipment docket number[protected]. When i track it it shows undelivered due to incomplete address/ address not found.
I have not received any call from gati.

My previous shipment docket number[protected] was delivered to same address. So address is complete and correct.

Please assist urgently. Hope i get my shipment.

Jan 7, 2019

Complaint marked as Resolved

They responded to my complain and resolved it quickly

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2019

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
We would like to inform you that your material is out for delivery today.

Jan 07, 2019

Updated by Saagr Hello Team,

I have received my shipment
Thanks a ton for your help :)

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A

a1rahul

from Ahmedabad, Gujarat

Jan 11, 2019

Bike received fully damage.
Please Don't trust on this type of fake Company.
* Mirror Damage
* Integrator Damage
* Head Damage
* Bike Not Start
Please repair/refund my Bike.

Incident Date : 6/01/2019
Client Number : [protected]

shipment not received - Comment #3321699 - Image #0

shipment not received - Comment #3321699 - Image #1

shipment not received - Comment #3321699 - Image #2

shipment not received - Comment #3321699 - Image #3

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S

Samven

Jan 15, 2019

I have not received a consignment which has reached kerala on 26-DEC-2018, raised a complaint, no actions taken in-spite of many followups. Always gets a standard reply.It has been 16 days since the item is with them.
Pathetic customer service, unprofessional service.

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Address: Pune, Maharashtra, 411057

Website: www.gati.com/contact-us/service-complaint

This is the worst company i have seen in my entire life. They have broken my household furniture and not accepting the claim. Each time call them they tell the claim is in head office.

There is an employee her name is dhanashree kulkarni she always responds so irresponsible regarding the claim status once she had raised to the wrong team

My docket number[protected]

Feb 6, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2019

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
We would like to inform you that as per our system the shipment was delivered to you in intact condition without any remark on proof of delivery while delivery at your end, we express our inability to proceed with this case.

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Address: Hassan, Karnataka, 573201

My order id-shopclues order[protected] for rocktel r 3310 (Set of 25)
Above is my order details but today i have got sms from gati courier saying out for delivery but they have not delivered my product so i contacted the gati courier local person for delivery but he is misbehaving with me and he is telling why u have booked your order in shopclues, we can't deliver your product.
He is saying you can't do anything to me go and compliant any where.
Please help me to get my product and stop your business with gati courier. Worst courier service.

Jan 30, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2018

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
We request you to kindly help us with Gati's 9 digit docket number for further assistance.

Best Regards
Isha

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ShopClues.com Customer Care

from Gurgaon, Haryana

Dec 29, 2018

Dear Tasvi,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience caused to you due to our courier partner.

Please share your order details to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues

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SHALINI SARKAR

from Chennai, Tamil Nadu

Jan 14, 2019

I have never encountered worse behaviour in any other customer care service as I have encountered with gati. Very poor. They don't even apologise for late or no delivery and don't give proper information either

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Address: 400063

Website: www.gatikwe.com

I had got my 32" lg led tv, from gati-kwe (Lucknow), couriered on 13.11.2018. The tv was received on 17.11.2018 in mumbai and it's screen was broken beyond repair (Photos attached).

Since then i have been following with the gati-kwe office in lucknow as well as that of mumbai office for recovery of claim. Since, more than last 1 month i have written several mails and made several phone calls to the concerned claim office and courier offices, but there has been no help from anyone.

The gati-kwe team has even conducted the inspection of the tv and then also there is no proper response from anyone.

The last mail i have received on 24.12.2019 from mr. Sameer parab (Delivery in-charge in mumbai kandiwali office), that i need to get the tv repaired and then initiate the claim.

This is the most pathetic response from the gati-kwe team, as they are the one who have broken my tv in transit, for which i was charged a good amount and now i have to first bear the repair charges and then get the claim processed. A good 1 month is wasted in all this and this is the kind o[censored]nprofessional response / help i get from gati team.

I hope someone senior and responsible from the gati team reads this post and resolve my query. Otherwise i would be left with no choice other than file a case in the consumer court.

+2 photos

Jan 28, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
We request you to kindly help us with Gati's 9 digit docket number for further assistance.

Best Regards
Isha

Dec 28, 2018

Updated by Aniket Paswan Dear Isha,
The docket number is in the Subject body of the complaint. Anyway I am again providing, it is[protected]

I hope you are able to resolve it soon, as your people have stopped responding to me.

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kumarsilver

from Chennai, Tamil Nadu

Jan 10, 2019

Sir i ordered TV from flipkart. They send the product through GATI .Once the product arrived, On the day manager called and inform me the product arrived status.The manager sampath assure that next day the deliver the product but as of now i didnot receive the product yet.I called many times to the customer care, Nobody take action

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Address: Nashik, Maharashtra

My parcel (Docket number[protected] was suppose to reach by 7 december when it was out for delivery, but even after 14 days it didnt reach me. Every day i call them they are like they will call back in an hour but no one calls. Then again when i call they are like they will deliver the parcel the next day and this cycle continues. Gati just doesnt take care od its customers, please dont use gati in future, service providers like gati should be heavily penalised, for harassing its customers. I think these people steal our products and sell them.

Jan 29, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2018

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
This is to request you to kindly contact shipper as this shipment is re-booked to shipper.

Best Regards
Isha

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Address: Wardha, Maharashtra, 442303

Website: Gati.in

A package booked through amazon.in on 5dec 18 reached to yavatmal warehouse on 10 dec 18 they just eaten the package from that day and inspite of assured delivery date of 13 dec they didnt delivered. Later on i went to another city and was not able to receive the pkg hence instructed them not to deliver the same to me and return the product to the seller so that i get my prepaid amount of 42000/- (Forty two thousand) refunded. But gati is sleeping with popping a bottle of sleeping pills or eithr are with dead servers.
Worst kind of service yet in my life.
Do not go by their words they really sucks, dnt adhere to deadlines, worst customer service, very poor and cold response.
Gati sucks.
Its service is worst of all.

Jan 20, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
We request you to kindly help us with Gati's 9 digit docket number for further assistance.

Best Regards
Isha

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Address: Ranga Reddy, Andhra Pradesh, 500084

Website: Www.gatikwe.com

What the hail you all guys are doing with my package have you eat it. Why its not being delievered it. Docket number is[protected]. You guys have crossed all tje limits and patience of any body there senior team has given me full assurance that it surely reach you till monday. I have your local team number which is [protected] kindly contact him he is the manager of aurangabad.

Jan 28, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Dec 18, 2018

Updated by 99o I got my parcal today but now really hate gati and hope never to face such issue again

Verified Support

Dec 19, 2018

Gati-KWE Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused.
This is to kindly inform you that as per our system this shipment is delivered on 18-DEC-2018.
Kindly treat this experience as an exception, we ensure you of best services in future.

Best Regards
Isha

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Address: Ranga Reddy, Andhra Pradesh, 500084

Website: Www.gatikwe.com

This site is extremely poor and shat. My package[protected] not delievered since 8 days. I have allready updated them to plz arrange a delievery on a urgent basis till 11 december. My package was coming from delhi from homeshop18 they take around 8 days but still no response. Ecom express delhivery bluedart and ekart are much much better than gati. They will deliever the parcal the parcal from delhi location in just arround 3 days but they are extremely bad. Plz deliever it today. I hope next time my none of stuffs shipped with gati in future.

Jan 11, 2019

Complaint marked as Resolved

Gati-KWE customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

Gati-KWE Customer Care's response Dear Customer,

This is to inform you that shipment reach to delivery office & assured delivery date is 13-DEC-2018.
We will try to deliver the shipment on priority.

Best Regards
Isha

Dec 13, 2018

Updated by 99o My docket number is[protected] . just prey to god and i will give final warning to homeshop18 that never dispatched my order with gati. Becuase this is one of the worst and shatt company i had requested them sine december 5 and called everyday to plz arrange delievery on 12 december they are just replying one thing we will try and assure delievery date is 13. If it will deliever tommorow i will make sure to make this company bad as much as possible straight warning...

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Yogesh559

from Bhusawal, Maharashtra

Dec 13, 2018

My amazon product not delivered by gati they will never call me or return. My parcel to seller my docket no is[protected] please deliver it as soom as possible

one of the worst courier service in all over india. - Comment #3297950 - Image #0

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I complained here earlier about my two parcels not get delivered by gati and the complaint id 2167066.
They replied to my complaint that i should give them some time which i have, apparently..

My both orders[protected]Which was supposed to be delivered by 4th of december according to their assured delivery date)
[protected]This one was supposed to be delivered by 5th of december acc. To assured delivery date)
Both of them went out for delivery for 3 three days.. And after that, they just show me undelivered because customerperson was not available.. They didn't even care to give me a call about it..
I've contacted their customer care so many times and all of them repeat what the other one has said..
Its tiring now...
These are 4 days past from their assured delivery date now and i'm feeling exhausted..
There's no progress seems to be happening.. I've complained here too but they said the same thing about waiting..

Dec 12, 2018

Complaint marked as Resolved

Delivered now

Gati-KWE customer support has been notified about the posted complaint.

Dec 08, 2018

Updated by ConEst Arthur -Tarun Sharma

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Gati-KWE Complaints & Reviews

File a complaint to Gati-KWE

Gati-KWE reviews & complaints page 26

cartons opened by staff and things eaten by rats

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complaining about delivery of item bought from amazon

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fake gati guy taken away my i10 and misuse it

misbehavior by gati-ite (delivery executives)

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about a trolley which I ordered from myntra

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I am not received material as per date

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wrong destination, late delivery, baggage lost

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delivery person behaviour is worrest

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not yet delivered

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dispatch

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docket no: 678737135 is not delivered yet

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shipment not received

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broken items

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not delivering my product, misbehavior

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compensation of broken lg tv in transit through gati-kwe courier - docket no. 475065479

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stolen parcel by gati

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delay in delivery by 8 days.

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maha ghatiya service - kwe courier

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one of the worst courier service in all over india.

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not delivered / fake status (update)

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