| Address: Kolkata, West Bengal |
Docker number[protected], delivery date 23 jan but not delivered, called so many times, but not responding, gati means harassing customer, they provide two agent number [protected] priyanka jha, [protected] neha jha, both are senior executive to handle customer problem, but real is that i tried multiple times number, but not responding, it's all about #.
Mar 5, 2019
Complaint marked as Resolved Gati-KWE customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2019
Gati-KWE Customer Care's response Dear Customer,
We sincerely regret the inconvenience caused.
This is to inform you that we are in touch with local team to get this issue resolve on priority.
Requesting you to kindly give us some time.
Please note that I had already submitted complaint to Gati Kwe and they asked me for number of documents which I provided, they conducted a survey of the loss and confirmed an amount in the Inspection Report which later they them self denied and reduced the amount to around 50% and ultimately said it was a shippers risk and hence we will not perform any monetary settlement, whereas the booking receipt which had shippers risk marked was not signed by me (Customer/shipper) but was only signed by Gati Kwe representative.
Gati Kwe did not explain insurance policies to me, did not mention shippers risk part to me, neither was it signed by me before shipping, , they them self signed the receipt writing whatever they want and now declined claim settlement.