Gati-KWE Complaints & Reviews

Hi purchased product from quickr on 28th August 2018 from Delhi. Product successful picked on 3rd sep, from gati transportation. Due to some reasons product reached to Bangalore gati office on 7th sep. I have been following up with them till product not delivered yet to my residency address. 5time they gave false assurance. Docket#[protected]. En number of times I have followed up with them no one give proper answer. Eve I have called Bangalore in charge Vijay even I did not answer my calls. I have gone through lot of mental stress and bp was high speaking to customer service people. Very rude and not up to the mark. Yesterday I was in a call with customer service more than 45 mins. And no proper response and putting me for a long hold. Wasted my time gone through lot of stress. for all this they should compensate me. I am also going to Bangalore consumer court for loading a complaint against they. Unprofessional service

Hello,

My name is lakshita patil. My docket number is[protected].

On 7th august 2018, i have sent 7 packages from chennai to delhi through gati kwe.

My estimated delivery date (As mentioned on the website) was 13th august 2018, but i had not received my luggage on that day.

Then later on the website the delivery date was getting changing from 13th august to 14th august and then from 22nd august to 24th august.

Finally when the pleasant day came and i was about to receive my luggage. (As promised by the customer care executives and other employees of gati) there was a shortage of 1 carton box.

I haven't received my 1 carton till date.

It was missing and it is still missing.

I need an answer for this loss. How can a company like gati-kwe be so irresponsible and careless that not even a single person knows the status of my missing carton box.

Till date, i have spoken to multiple customer care executives but nobody knows or having any information about my box. I haven't received any proper solution from them.

It is been 1 month 3 days now. Today i got a reply from gati-kwe, stated that they have lost my luggage.

Worst service ever. I lost my important luggage costing rs. 30k.

Please guys do not take their services. You better pay little higher amount to a better courier company.

I am very upset but this is really bad and not acceptable.

Order status shows that I'm not available at home. I have been waiting for the shipment, they never contacted me to deliver the shipment. When I contacted the customer care over the phone, they conveyed me that they are unable to deliver the product due to natural calamities in hyderabad.

Natural calamities in hyderabad ? When it happened ?

Docet No :[protected]
Assured delivery date : 3rd Sept 2018

As per Gati Website:
Natural calamities occured in hyderabad on 3rd Sept 2018
According to GATI, they tried multiple times to deliver the shipment and failed as I'm not available at home.

I would like to say the gati is not up to the mark, as the name "gati" they are not performing well. It should be "dheemi" as the services are going down to down and very slow even their services are fake and fraud can say.

My ordered product had arrived at nashik local courier service 4 days before the expected delivery date but they not delivered to me and on top of that they sent me a message that delivery was attempted but without delivering the product how can they update the fake report "undelivered due to consignee refused to accept delivery due to damage". It seems like they are not loyal to the customer...

Sir
I have booked my parcel which contains five boxes on 29 jul 18 from belagavi to shillong with docket no[protected] and gati representative ensured that parcel will be dilivered within 10 days but it's almost one month over. The items are very important and urgently required. I have also lodged so many complaints regarding this to the customer care executive but no initiatives has been taken to resolution for the same. I am very much fedup with this type of service. Thank you

I have submitted my miscellaneous goods (Books, clothes, kitchen appliance) on 19th august 2018, i was assured delivery in two days i understand the delay for other two days or so.. But now its more than 15 days and no one is letting me know about the status of my goods, whats happened to them

It has my books for which i have my exam in the next week and need them i dont know i have paid 3k for the exam even the project could not be submitted by last week, this negligience is going to cost me my career & acaedenmics

I need my cargo asap

The gati currier service is the poorest service of the lowest level. I have booked my parcels docket no[protected] by gati from belagavi to shillong on 29 jul 18and it was ensuring by the gati representative that your parcel will be dilivered within 10 days after the booking. Even on 25 aug it has not been dilivered at the destination then i lodged a complaint to the gati customer care executive (Complaint no 148581) no intiative has been taken to get the dilivery done

My order is delayed. Undelivered due to concerned customerperson not available. But they not call me or send sms about delivery. Then i call custmer care they give me complaint no. Is 33903256. But after this on one contact me. My docket no.[protected]. 29 aug is deliveri date but not delivered my order. Please tell when my order is delivered to me. On update on flipkart.

I would like to say the GATI is not up to the mark, as the name "GATI" they are not performing well. It should be "Dheemi" as the services are down to down and very slow with fake and fraud can say.

My ordered product had arrived at Nashik local courier service 4 days before the expected delivery date but they not delivered to me and top of that they sent me a message that delivery was attempted but without delivering the product how can they update the fake report "Undelivered due to Consignee refused to accept delivery due to damage". It seems like they are not loyal to the customer and not providing the good services at all.

The Gati is going in the wrong direction to the DurGati way.

बहुत ही बकवास सर्विस गति कूरियर की है मैंने अपना आर्डर नंबर[protected] जो कि Flipkart से मंगाया था वह मेरे पते से 100 किलोमीटर की दूरी सिंगरौली जिले को भेजा गया जब मैंने वहां कांटेक्ट किया तो फ्रेंचाइजी का व्यवहार बहुत ही घटिया था उसने मुझे अपना आर्डर कैंसिल करने के लिए बोला उसके कारण मुझे अपना आर्डर कैंसिल करना पड़ा
मेरे द्वारा बार-बार गति कूरियर के कस्टमर केयर में संपर्क किया गया लेकिन वहां से भी कोई रिस्पांस नहीं मिला बकवास बकवास बकवास बकवास

I had booked a shipment via gati couriers from bangalore to
Kolkata on 11th august, 2018. The assured date of delivery
Was 25th august, 2018. I am yet to receive my luggage. I
Had registered a complaint also on 25th august to no avail.
3 days on, it is still unresolved.

Complaint id: 17952874

Taking customers for granted once you have obtained the requisite
Money seems to be the norm for these shameless, irresponsible
Organization. Zero assurance on delivery and horrible customer
Care service. It seems like all these people can do is provide
Fake promises regarding delivery. I vow to never use this abysmal
Company and urge others to refrain from doing so too.

My luggage not delivered yet. Gati website shows it should be delivered by 25th Aug.
But is already 27th Aug and I am still awaiting delivery.
I have raised a complaint with number:[protected] to this effect with Gati Team, yet I have not yet got my parcel.
really unprofessional behavior by Gati.
Should be pursued in consumer forum as we have a valid receipt provided by their Team during goods submission.

I have booked a parcel having docket no[protected] through gatikwe courier on 21 jul 2018 from cooch behar to shillong but till date they dont deliver the same. Now i want to return the parcel to the origin location and refund my rupees as they told at the time of booking they will deliver it by 01 aug 2018. This is not a way to make a customer fool.

Docket no[protected] west bengal - gati
Is being delivered to siliguri hub on 21 august 2018
We had rang the concerned number on 21 noon they said it will delivered by evening.
But they failed on 21st
Again 22 they said its a holiday
On 23 august on call the concerned full team was on conversation
They deny to deliver to day or even tmr the delivery is not guaranteed.
On asking the reason they explain
That the godown is 10000 sqft and they are not able to locate it.

They are even threatening me that tgey will break open the 10 kg parcel in thier godown

Why are they harrassing.
I hv audio clip of entire conversation with them.

Please revert at email [protected]@gmail.com

I have order it from Tom Top on 1st August 2018, The product is dispatched on 5th august 2018, Using the Tracking number provided by Tom Top i have track my order it is from Gati courier after tracking from gati courier site using the tracking number provided by Tom Top the status of my order is Delivered but i did not receive my order from gati courier partner while delivering i did not receive any call from delivery executive.I don't why these people doing like this till now i didn't face any issue this is the first time i am facing with this gati courier.

I hv purchased a product from paytm mall on 14th august 2018, and the shipment was shipped by gati on 16th august, then it shows it will delivered by 22 august 2018, bt after 18th august there r no such improvement on the gati website, and today it shows due to some unknown reason my delivery will shifted by 23rd.
Disappointed with this. My awb number is[protected]

Booked a shipment from honkong on 3rd august (Docket no.[protected]. Has been lying in one of there warehouses from 10th of august. Assured delivery date was 16th aug. Raised a complaint on 15th but till date it has been lying in the warehouse. Customer service is a sham with no feedback, no complaint forwarding mechanism. (Have incurred expenses of more than 50 rupees in calling their toll free no. Numerous times.) they will tell lies of having calling you but your phone not working etc. Etc... And the gem.. Their tracking portal shows status as address and pin code mismatch.. The address and pin code which had been valid and correct for the last 50 yrs have all of a sudden become incorrect. A company of hippocrates and irresponsible executives

How hideously gati the company treat its customers?
What is the purpose of sending a quotation with hidden rates?
17 august 2018 11:30 hours quotation was mailed consuming an amount of 5000 for dispatching a tv from gurgaon to bangalore.
Agreed to handover the consignment in the same eve by 18:00 hour.
There startes the cheating and fraudulent activity from the company and it's payment division.
A bill was raised after a couple of hour with 12000 rupees
Why gati company purposfuly cheat a customer by hiding the charges in quotation?
It has to be dealt legally through consumer court.

Hello Sir/Mam,

This is to inform you that I took the services to send my 1 bike and 5 Cartons and 1 Briefcase from Noida to Trivendram, Kerala as well as 1 carton to Ara, Bihar on 4th August 2018. The following are the issues I have been facing from vendor :

1) Initially I was told that I would be charged 8000 INR for Kerala Shipment, and 900 INR for Ara, Bihar shipment. I paid him 7200/- as advance and rest I was asked to pay upon delivery on Kerala, but today, as I spoke to your vendor, Mr Neeraj (+[protected], he told me that I need to pay him 9540/- more upon delivery (Total would be 16, 740/- considering the Tax and Insurance amount).

2) Moreover, it has already been 10 days and today he told me that it'd be taking 1 week more to deliver my shipment to Kerala.

Also, hereby I am attaching few documents :

1) Snapshots of the conversation between me and Neeraj (the vendor)

2) Billing of shipment from Noida to Trivendram and Ara

Please get back to me on undersigned if you need to know anything else from my side.

Hello sir/mam,

This is to inform you that i took the services to send my 1 bike and 5 cartons and 1 briefcase from noida to trivendram, kerala as well as 1 carton to ara, bihar on 4th august 2018. The following are the issues i have been facing from vendor :

1) initially i was told that i would be charged 8000 inr for kerala shipment, and 900 inr for ara, bihar shipment. I paid him 7200/- as advance and rest i was asked to pay upon delivery on kerala, but today, as i spoke to your vendor, mr neeraj (+[protected], he told me that i need to pay him 9540/- more upon delivery (Total would be 16, 740/- considering the tax and insurance amount).

2) moreover, it has already been 10 days and today he told me that it'd be taking 1 week more to deliver my shipment to kerala.

Please let me know if i could get any support from delhi police and get my belongings at the cost it was said.

Also, hereby i am attaching few documents :

1) snapshots of the conversation between me and neeraj (The vendor)

2) billing of shipment from noida to trivendram and ara

Please get back to me on undersigned if you need to know anything else from my side.

Thanks & regards,
Kshitij raj
(+91-[protected])