Gati-KWE Complaints & Reviews

I ordered a product from hong kong to bhopal. Yesterday it reached bhopal so i contacted gati customer service they were not at all in mood of talking to me. And they said they will deliver it when free... Wait what? Are you guys running a business or what? Ok so i tried live chat and there pravin d was my agent... He asked for docket number and said please wait and there was no reply for more than 1 hour so i tried chatting again and again...

Dear sir
Regarding dammage of bike fridge suitcase and breaking of lock docket no[protected]
I was booked item 18 mar 18 from goa to lucknow total 18 items by gati rep nadeem
And 17 item recieved on 26 march 18 and 1 item missing. Any how above 1item also recieved on 05 apr 18. I was not recieved invoice and bills by courier rep nadem by till datey various item bike fridge and suitcase was damaged and suitcase lock was...

I sent a consignment from bangalore on 6th of april with an eta at hyderabad on 9th. As per the tracking information, the consignment reached hyderabad on 14th of april. It has not been delivered till now. Even after regular follow ups, the only answer i get is that the parcel will be delivered the next day. Nobody is taking up this issue and the customer service is worst....

Dear concern,

I have booked my material to kolkata on dated 03/04/2018 through gatikwe, najafgarh office. Docket no.[protected].
They had given 09/04/2018 as assured delivery date. But when my customer has not got it, i have checked the status of material on gatikwe website. They had written that undelivered as customer has asked for changing the delivery date. I immediately asked my customer about it but they said there...

I booked 1 window air conditioner through gati-kwe from mansa, punjab to hyderabad vide docket no.[protected]Given by company). When i received the shipment, front panel of air conditioner was completely damaged. While booking, the executive from company confirmed me that the damage during transit will be covered by the company. But now company is denying for any claim against the damage....

I ordered a product in paytm. It gave gati for delivery, this wasting time by transporting to all nearby gati places. Docket number:[protected]. Worst experience with gati. Ia highly disgusted.
I want it my 1/04/2018. This is a final warning if not i will cancel order and file a consumer case on gati courier.
I hate this.
I will put case consumer case buu 2/04/2018.
This is the final warning to you

Today...

I have booked dining table, tv, cot, refrigerator and other glass items in gati from jamnagar to mysuru. The dining table, refrigerator stand and all glass items have been badly damaged on receipt. No one has responded till now even after a complaint has been raised on 19/3/2018. It is a worst experience for me that all costly items are damaged by gati and no one cares to even tell what to do. My complaint no is 17360250...

1. Note that none of my previous complaints have even been replied to, let alone an update.

2. On 23. March, a representative of your company who identified herself as pooja called the recipient and promised a delivery in 2 days.

3. Note that your system does not show any update since 10. March. Despite this, your representatives continued to promise as follows:

- promised on 17/03 that item...

It was my first business meeting in bangalore for safeshop digital marketing with my new team members. My business kit was dispatched from new delhi to bangalore on 14/03/2018. Still today on 23/03/2017 i didn't received my courier. It was very embarrassing as a business prospective that i could not able to deliver my presentation on 21/03/2018 in front of my colleague. I complaint twice in your service desk, received customer complaint number...

I sent my bag from Nasik to Ranchi. When the bag was received the handle of the trolley was broken and the broken parts were not even a part of the package and the guy who delivered it said he had no clue.
How can you be so irresponsible.

The repair is costing me Rs. 1000/-, who will pay for it.

My repair amount should be refunded immediately.

Docket no.[protected]...

This is really ridiculous. This courier agency cannot deliver some order properly then why are they running such an agency. First they take the courier and then refuse to deliver it. They said they were not able to deliver it but if they knew this they would have told earlier. This is no reason that they were not able to deliver it. They might be knowing that they would not be able to deliver it so they would have informed earlier. This is...

My name is mr rajpal, i am the owner of naru equipments. Recently, i bought your service to deliver my goods and i am really really very dissapointed with the kind of service provided by your company. Please refer to docket no.[protected]Recent order) & docket no.[protected]Older order).in both the cases the goods were damaged enroute. This is not the kind of service expected from a reputed brand like yours. It seems your services have deteriorated...

We tried to reach gati_kwe, the expected date of delivery of packages was 27th feb, 2018 but till date they do not have clue where the packages is. No one is sharing proper information. They have lost tracking of 5 items out of 6. How can they loose tracking of product and behave irresponsible. The docket number#[protected].

They have no clue where those packages are...

I have order a ordered a stuff online which was delivered by gati - kwe services on 7th march 2018. I got a call from the delivery guy mentioning that sir you come downstairs and collect the package. I told him that i am not there home and that the parcel will be collected by my dad who is at home. Instantly his response was that sir we wont deliver to your flat. I can drop your parcel near staircase. The delivery man was very arrogant and...

Hello,

Below the email i sent to gati customer care after facing a disappointing service.

Myself rakesh, a resident of bangalore. I had ordered a product from gearbest.com which was supposed to be delivered by gati courier service under tracking number:[protected]. The package was supposed to be delivered on 27th of february.

I received a phone call from a delivery agent named madhu (As per truecaller)...

This is regarding my bag.. Which my mom couriered from gati kwe from rajasthan to hyderabad.
The bag was very well in condition and was locked.
These gati thieves dared to broke the lock of my bag and stole the stuff which was inside the bag and locked the bag with an altogether different and local lock, pretending like nothing happened with my bag. When i raised my complaint, they took 25 days and did nothing regarding my case....

It is really a matter of surprise for me that you are not delivering my item at my address, one of the courier boy at your center in dharmsala never visited me and he is telling a lie that he could not trace my address. This is second time that i have been harassed. I had ordered the same product a few days before but it was not delivered to me at my address. Please look into the matter and take an appropriate action against the person responsible...

Here in my area (Midnapore - kharagpur region), we receive quikr doorstep products via gati. And experienced worst and delayed delivery service possible, also experienced false reporting and bad behaviour from gati team, not once, twice in a row. Talking about the last experience.
The docket number for my order was[protected].
This was to be delivered to me by 17th feb, 2018. The product reached my nearest hub (10km from my home)...

Date: 15/02/2018

Ref no: cel/cl/001/2018

To,
Gati ltd.
Ahmedabad.

Sub: holding our material

I have made so many phone calls to respective officers for returning back our material. As gati have charged the wrong amount and calculated wrong weight of the material. You have charged rs.7600 (Approx) to my customer for delivery of the material. Which is too high as the...

Sub:- 1cb short received
Ref:- cn no[protected], dated:-20.11.2017
Dear sir/madam
We would like to inform you that 1 carton short received value of rs 1800/- said lot. Gati kwe guwahati staff not response this matter. Please do the solution as early as possible.

Thanking you,

Yours faithfully

M. C. Nagori & sons
Guwahati, assam. Phone no[protected]...