Gati-KWE Complaints & Reviews

I have ordered washing machine from flipkart and gati is the courier partner, the delivery got delayed, and the delivery struck at nellore branch, and had bad experience with nellore gati management with worst service, giving fake commitment, no response not lifting phone, worest experience with the customer sup[protected]. They are pulling down the gati brand value... With this kind of management... Soon you will shut your business......

Hi team,

I have received a mail from club factory that our product is already dispached from sanghai to delhi, india to their currier partner gati team. And when i check the details on gati website on16 sept 2017 to track the order for my docket no[protected] it was showing that product is in sanghai. So i call to their customer care number and the executive was arguing with me that it is reflecting on their website the product...

Delivery date of my parcel was 25th september. But today it is 26th. Still i didnt get my parcel. And the tracking info shows that my parcel is out from delhi atc on 25th september. When will i get my parcel? Why is it too slow? I booked my parcel on 9 th september. You know from 22nd to 25th the parcel was held on delhi gateway itself. Why cant it be delivered soon?...

I have booked my household articles from cheenai to kolkata. They promised they will deliver it within 1 week but thry delivered after 3 weeks. That was not an issue. But the issue was when i received my goods most of them was damaged.. Fridge was badly hitted from one side and repaing can not be done.. Tv was not working that i repaired and reparing cost me 1000rs.. And more items was damaged.

They told to file claim that...

I was importing some items from an online shopping website who use gati in india. The products were due to arrive ten days ago. I have repeatedly called gati as i was to travel to a different city soon and they have not responded. I have emailed them and placed complaints. They are now avoiding my calls and not answering my emails.
This complete lack of care for the customers plus neglecting their duty to deliver within the prescribed...

We had to receive consignment of 16.09.2017 which is booked on 13.09.2017 for docket. No:[protected]. But till now we didn't receive. What is the use of booking it by air & getting delayed by so long. We are very much disappointed by your service. This material is so urgent & because of the delay we are at loss of fifty lac rupees order. And this is not the first time, we suffered last year, november 2016, similar problem. You assured it will...

I booked a order on gearbest which in an international online shopping. They arranged my parcel serve through gati courier. Tracking no. Is[protected]. I had already file a complain to gati and my complain no. Is 32273884. And when i search my compalin no. It says data not available. When i called the gati-kwe they told that they will deliver the packets. Its been a week still they are saying the same. Please help me...

I booked a order on flipkart on 11/8/17 which is arriving via gati on 17/8/17 (Dkt no.[protected] but they didnt deliver it till now and made fake delivery attempt and updated that consignee refused the order (It was a prepaid order how one can refuse). Now they are saying that your order is going back to flipkart. I called customer care so many times but still no solution. It is in a gati office 60 km from my home....

My parcel status shows that the delivery date has been revised mentioning 'customer delay delivery request'. I don't know how and why gati people are lying. I haven't asked for any delay. Also, they have used some jargon 'undelivered due to deps (Damage / extra / pilferage / shortage) occur' which i don't understand what it is. Really pathetic. Unexpected services and claims. Hopeless work....

I ordered 32 inch led tv in flipkart. They arranged parcel serve in gati courier. But that local delivery boy refused to deliver the product to my door step. Ask me to come and collect from his nearest place which is 60km far from my home. Placed an complaint against him in their courier service customer care. But the problem is not solved and they also have wrong commitment about delivery. Scheduled delivery date was 16 august 2017. But...

I have booked my goods (12 packets in numbers) through Aadhar Movers and Packers on 25 June from Ghaziabad to Ranchi. They informed me they have booked the same by Gati KWE and given me the docket number[protected]. When I called the Gati-KWE they told that they will deliver the packets on 10 July 2017. After so many calls and reminders they delivered 11 packets out of 12 at 17 July. But I did not get the 12th packet. I registered many complain...

Docket number :[protected]
From : delhi
To : bangalore

First of all, gati doesnt deliver on time.
I prefer professional or local logistics to gati. But seller insisted about safety of the product which he said gati would deliver.

Result : damaged delivery.

Customer response: please read in detail. You might even find gati's policies funny.
1) you complain on their website...

My order[protected] dtd 2-7-2017 not delivered so far. It's reaches kerala kollam gati courier on 9-7-2017. I contacted gati kollam [protected] first he says that to contact amazon then he says he is not in office call after half hour. After half hour i called him but he don't attend my call. From 15th to 26th i called him several times but he didn't respond. On 23rd sunday he makes a fake delivery attempt. Gati courier kollam kerala...

I have purchased some goods (Baby Diaper + Soap) from Amazon on 26th May with order number ORDER #[protected]. Assured delivery date was June 12th June. Daily wise i use to track the order & finally i see around 10th June its reached the final Warehouse, Kharagpur location . I though it will be deliver with in another 2 days as my place of delivery is located 60 km way from Kharagpur. around 12th June i got a message from Gati that...

My luggage was relocated from pune to bangalore on 7th may 2017 and i was given assurance by gati that it would reach bangalore on 10th may. Not only the delivery was delayed by 1 week they also missed some parts of bed. During the 1 week we suffered as we had to take outside food, we slept on floor by using rented beddings etc.
Gati told us that they would compensate for my missing bed part by giving me rs. 3000 via paytm but they...

I placed an order with amazon on 6th june. The product was shipped with gati-kwe. The shipment was kept on hold by the courier's gonda office for almost 5 days for apparently no reason. Meanwhile i kept on contacting amazon's customer care and was promised about the delivery. I received a call from delivery boy telling me that i have to go to bahraich to collect my package a their "service" is not available at my location. I requested him...

Temaco booked consigment thro' gati-kwe vide dkt no[protected] dt[protected]. To bhiwadi, rajasthan. Out of two items, one item has been wrongly delivered. We personally inspected & found that item (Printing material) of titan watches, hosur, tamil nadu, has been wrongly delivered. Our item (Test equipment costing rs 15, 360/-) is misplaced. This has happened at bengaluru jigini hub of gati_kwe, since item belonging to tamil nadu has been delivered....

Dear sir,

Hope you are doing well, but people who are dependent on your products are suffering, well if you check above docket number then you will get some idea if not there here is what i am having in complete..

I got a courier from china and he said by 12th of this month i will get the thing, (Lol it's almost 29th midnight). On 17th i got a message like "undelivered due to mismatch in address & pincode".br...

I order tv through flipcart and it has to be delivered via gati courier till 2nd may 2017 but. My shipment[protected] is not delivered at given time because from last six days my parcel not shipped from bharatpur and when i complaints in customer care they told me that we are arranging a delivery and it will definately shipped and it will delivered with in 2 days but they are false at given timing and still they are unable to delivered my...

Order no - [protected]
This order was booked on 23/04/2017. The expected delivery date was 02/05/2017. Tracking shows the product reached the destination on 29/04/2017. But even after 8 days of expected delivery date, innumerable complaints (Both mail& verbal), follow ups and calls have not received my product yet. Today i received a mail from gati that my product is untraceable. I have always trusted gati as a reliable courier services....