Gati-KWE Complaints & Reviews

Extremely bad door-to-door courier service.
Product had to be delivered by 18th of March and today is 28 March and i have not yet recieved. They only say the package is on the way and i will recieve ASAP. i have raised complains in their website 3-4 times but have not recieved proper feedback.

It has been really difficult to track the package i am transporting from Ranchi to Bangalore....

Package picked up from my residence on 14th Mar and provided docket number[protected]. It took them 3 days to send the package to Shalimar Rly Stn (which is also in Calcutta at a distance if just 3 hrs). The package was then sent to Sankrail Goods, Kharagpur Jn (which is also just a distance of about 3 to 4 hrs from Calcutta). Thereafter they have conveniently forgotten about it. The package has moved only after a complaint was lodged with...

I booked a consignment (3 cartoon boxes) from Singrauli to Dibrugarh (Docket:[protected] through Gati KWE Express. Gati people delivered those goods in a severely damaged condition costing loss of items worth Rs 2200+.
As asked I submitted all documents (Claim letter, Declaration letter, images of damaged goods, ID, Docket copy etc), even then they simply refused any compensation for this loss made....

I have done booking for shifting my luggage from Pune to BBSR. I have paid all my payments. They have delivered all the luggage, but all of them are damaged. I agree that while transporting minor damages will be there but my cupboard is completely damaged. That can not be used further. I have checked in the shops for rearing that but they are asking nearly 80% of its original cost.

When I am trying to connect with agent they...

Absolutely ridiculous customer service with rspect to how to speak to a customer and also provide solution
Say they will not pick up if only one carton
What if I make 2 small cartons and the overall CBM remains the same- no answer to the question which means the staff lacks competence
I had a query as to whether we needed to seal the boxes ourselves and was informed yes. Basis my visit I thought I better ask the persons...

This complaint is regarding docket no:[protected]. The shipment has been held for more than 3 days to a remote location. Calling up customer care has no idea where the package is. No one is giving any satisfactory answers, even they are not aware about the whereabouts of the package. Every time you call up, they say someone will contact you back but no one calls back....

The pkg held up for more than a week, no satisfactory response, not delivered (reason: out of pincode area) and returned to Amazon. In the process, I lost earning and incurred expenses for internet credit. Ordered again on 29 Jan with another address. Got the item. Why Amazon shipped through Gati when they cannot to deliver? Why they accepted?...

I had booked a transfer of a bicycle (worth INR ~15, 000) from Mumbai to Bangalore via Fastway, which used Gati-KWE as shipping partner.
Initially, this service was promised to be completed in a week. But, even after receiving payment and item from pick up destination this didn't go through. They continuously kept me in dark regarding status of the shipment and kept putting up excuses which was never justified during the assurance...

Dear sir,
My consignment has send by m/s amazon bearing no[protected] from hyderabad on 26_01-2016. Material has reached at nearest hub since 6days. But local gati staffs are not contacting me nor delivering the shipment. When tracking the shipment it is showing that materials could not delivered due to natural calamity or due to absence etc which is false information. So please take necessary steps to get my materials at the earliest....

I complained regarding him on gati website. My comlain no is CS108195 but still no action taken and no solution came. The incharge Mr Virendar talks rudely and arrogant. He does not know to talk to customers. Even after being the regular customer from the company they treat and talk without manners...

We had dispatched material from Ludhiana to Kollam, Kerela under docket number[protected] dated 28.12.2015 but till date it has not been delivered. Mr. Sagar Singh contact number: [protected], Mr. Vipin [protected] from Ludhiana office gave us wrong information and pick the shipment just for their incentive they didnt told us about any documents required, infact they returned our invoice also and and shipment gets hold at Coimbatore border due...

I have a shipment no.[protected] booked from Noida to Pune and shipment arrived in Pune very well on Sat 3 pm . I was assured that shipment will be delievered on Sat itself . I kept waiting on Saturday, till 8pm there was no sign of delivery. Now today (monday) i was again assured delivery, now they say that pincode is incorrect. Where as pincode is very much correct. Gati people are just making a fool out o[censored]s.I am very disappointed .This...

I ordered something from amazon and again they sent it from The worst courier company which is Gati . Rather last time I requested amazon not to send anything from thic courier company but again they sent it from same company and the result is same . my docket no is[protected] from 3 days it is in transit from vadape and I have not received it yet and today is the assured delivery date too . Hope I get it before 8th...

Really pathetic service by Gati, as I places two orders from same e-commerce portal, same day in a difference of few minutes from two different sellers. Both were sent from Banglore to New Delhi. One was sent through Delhivery, and another was through Gati Surface. Expected date of delivery from Delhivery was Jan 05th 2016. Expected date of Delivery from Gati was Jan 04th 2016. Placed both orders on Dec. 29th 2015. Got delivery...

Docket Number[protected] We have our material lying in your godown containing docket number mentioned above. As commited yesterday on call, we were supposed to receive the same at our Mumbai office today. But today your executive is saying the material is not traceable at your end. This matter is very serious now, we are following up since 23rd Dec 2015 and still there is no proper revert or delivery from your side. Consider...

I had used them to transport my things from one city to another. They damaged my goods during transport, of which they took no responsibility. To top that even their customer care support did not cooperate saying that it wasn't covered by me under insurance so they held no liability for any goods damaged. Also their driver charged me an extra sum of 2500/- saying that it was for "repacking and bubble rapping" the stuff (that I had already...

Respected Sir, A brown colored cartoon box was booked from BANGALORE to DELHI on 15.12.2015 through DOCKET[protected]. Today the packet was out for delivery as i saw from status but i got a call from CHATARPUR GATI REPRESENTATIVE, DELHI saying my parcel is short at his end, so it can not be delivered today. Please look into matter where the packet has been shortand do the needful for earliest delivery. Waiting for a good response...

Courier sender name: ASHISH SONI sent on: 24th November, 2015 Assured Delivery Date: 30th November, 2015 Number of Boxes: 2 Weight of the 2 Boxes(together): 80kgs sent from: New Delhi To be received in : Bellary, Karnataka From Package No:[protected] To Package No:[protected]...

Hi, I ordered some product from amazon and they dispatch that product through GATI courier and the Docket No is[protected]. This shipment reached Muzaffarpur But the delivery address is KRISHNA NAGARA which is 70km far away from Muzaffarpur. When I called Gati office(Muzaffarpur) they said me to pickup from Muzaffarpur we are not able to delivered this shipment to your location. If you cant pickup this parcel then we'll returned this. When...

I have raised a complaint with respect to Order No: - [protected] complaint number 13386751 in your website its showing the below status for the complaint number.. in spite of complaint there is no action taken from your end..this was not at all expected from your end..i am very much dissatisfied with your this kind of service. Status of complaint Sorry We are sorry to inform you that the complaint number 13386751 you have entered...