Gati-KWE Complaints & Reviews

Recently I purchased a product in Amazon and the product was delivered through GATI carrier service. Tracking number of the product is[protected]. On 06/01/2015, I got an SMS from amazon as the product is out for delivery and i was waiting for the product. On 06/01/2015, till 5pm i didn't get any call or intimation about the product from GATI. So I tried to call the local GATI branch office in erode and enquired the status of product. I called...

Gati courier service has been pathetic over a period of time and the latest example is what i have experienced as follows. I was supposed to get the delivery by 29-Dec and got the message in morning that it was out for delivery and in the evening at 7 i got message that customer has requested for the delay in delivery. They did not perform the delivery and Without talking to me or without my consent they updated the comments in system...

Assured deliver of 22nd Dec - It has reached the destination 21st Dec and marked "Out of Delivery" ever since. Till today - 29th Dec - not delivered. Gati's reason - there are too many packages and they cannot locate my package (of a microwave - not a pen size!) On 27th I was told 2 days, again on 29th I am told 2 more days !!! Hopeless service!!! Last time instead of coming to Noida, Gati sent my packet to Noida Phase II and they...

Dear Preethi & Manish, I was unfortunate to have made an online purchase from Pepperfry on 12th December, 2014. The order number is[protected]. It was much later that I got to know from many other customers of yours, who are known to me, of the delay in delivery which is a regular experience with Pepperfry.com. At the time of making the purchase online, the product page showed clearly that the item will be shipped out on 15th December...

Docket Number[protected] Product is in Noida from 14th of December and not delivered yet. I called around 10 times, same response always - You will get it today or tomorrow. I asked for address so that I can pick on my own. That too was not provided. I even asked for the issue which is taking so long, that too not answered. Wonder what on earth take them soooooo long to deliver. Every time I call on custcare, I get response to schedule...

I ordered dinner set on 19 sep 2014 having docket no.[protected] bt its not delivered yet. Calling Customer care is also waste of time and money. They are just giving false assurancethat u will receive ur product ..Stupid courier facility...gati courier should be banned and everyone should be prisoned ...fool people... just refund my money or else i will take help of media......

I am wating for a package( docket no[protected] since 24th Nov, still no sign, but somebody is regularly updating status with "residence closed", "customer requested another date of delivery" etc . Biggest fruad, gurgaon franchisee or branch manager should be sacked immediately Call center is also useless, routinely gives false assurance that somebody will call back but nothing is done Please avoid, avoid specially in Gurgaon...

I booked the delivery of 6 packets from Bangalore to Begusarai (Bihar) on 31st of October as mentioned in the attached scanned copy of the receipt. The status of the couriered boxes was not updated till 4th of November. I was asked to mail the scan copy of the receipt to customer care to get the status. Only after repeated phone calls to customer care I got the status of the packets and got it updated in the system. Assured delivery date...

I would like to write down a few words regarding my experience with Gati in last few days regarding delivery of a product I ordered on Amazon. I hope the concerns will be addressed suitably at appropriate level of Gati.

(1) Customer care toll-free number of Gati never connects... it remains busy always, even if one try a thousand times.
(2) The phone at Gati's Kolkata office[protected] was never picked up,...

I booked an LED emergency light on Amazon on 24th Oct 2014. Till date I had not received the courier. When I checked the tracking, I was surprised to see that Parcel was packed on 24th which reached Thane on 28th and from Thane, it took 7 days to reach Pune (for 150 kms approx). I dont know why Amazon is using such a poor courier service people which in turn will affect their business too. Or there may be a chance of forcing the customer...

Recently I had One Courier shipped from Snapdeal through Gati Courier No[protected] for Bangalore The courier was shipped on 20 Oct And assured delivery date was of 27 Oct but till 7 Nov I have not received the product. Their Courier centers will update the wrong status in website “Customer requested for another date delivery”. Their call centers will fool the persons by saying ‘will deliver another day’ and that another day...

this is regarding package with tracking id[protected]. i received an sms on 3/11/14 at 2.17 pm saying this package will be delivered on the same day. but on 3/11/14 at 8.58 pm i received another sms saying delivery was delayed due to customer request. as a matter of fact, NO ONE MADE ANY CONTACT WITH ME. Again i received an e mail on 6/11/14 saying my package will be delivered on 6/11/14.but till 9 p.m. it was not delivered. i mailed...

Docket Number[protected] It was supposed to be delivered on 22-OCT-2014 On 05-NOV-2014, I received an SMS saying that the it was Undelivered due to “Delivery Not Accepted“. Also in the Gati website now it is showing: DATE of LAST ATTEMPT - NO OF ATTEMPT 1 REASON CONSIGNEE REFUSING TO ACCEPT DELIVERY I am suspecting that someone has made false claim that “consignee refused to accept delivery”. I request you to investigate...

Snapdeal Order No. [protected]. I received an email that the Order has been shipped on 27-Oct-14 in which GATI Docket Number was also provided (Docket Number.[protected]. The Expected Date of Delivery of the Shipment was 05-Nov-14. Till now, I have neither received any call from Snapdeal or Gati even though I have register a Complaint. Snapdeal Complaint Numbers[protected] and 11391431 and Gati Complaint Number 12238118 and CS82823 More...

I have done an online purchasing from Amazon.in and goods were transferred to shipping address through Gati KWE courier service. Online it is showing that on 25th Oct goods has been reached to Asansol GATI COURIER SERVICE Branch but it is not delivering to shipping address. The expected delivery date was given by Amazon on 30th Oct. I am continuously calling the Gati service but they are not giving correct answer about the goods. Neither...

doket no[protected] Consignment dispatched from champa (k.s. handloom) on 20.10..2014 for mumbai. Reached Nagpur on 22.10..2014. But the consigment is not being delivered till 04.11.2014. Delivery address is within city mumbai . Registered complaint with Gati but, issue remains unresolved. Delivery to be expedited... this complain is registerd bysender- k.s . handloom hatri chowk, sakti distt - janjgir champa (c.g.) m- [protected]...

I ordered for mouse and keyboard from amazon.in on 21 Oct 2014 and paid for it.The website shows delivery will be done by GATI courier company. They assured delivery will be done on or before 03 Nov 2014. Till now, the package has not arrived....

I was booked a hero passion pro from pathankot to Coimbatore. When delivered bike was found without engine oil by which engine is not working that means engine in seized. In that cases mechanics told that it will be serviceable in 5000rs.what I do please help me.my docket no[protected]...

I have a package with Docket number :[protected] which is supposed to be delivered on 24th Oct 2014. But the delivery status is "Undelivered due to address not found". No one has called my given phone number and the status has been updated randomly. Gati's customer care number is unreachable, live chat option des not work. Regional office does not pick up phone.Whole experience is totally frustrating....

WITH REFERENCE TO THE ABOVE MENTIONED DOCKET NUMBER[protected] DT 17.10.2014 WHICH WAS PICKED UP FROM BANGALORE TO GOA, BUT IT WAS SENT TO MUMBAI AND WAS ARRIVED IN MUMBAI ON 21.10.2014 AS PER SMS ALERT RECEIVED BY ME I HAVE BEEN FOLLOWING WITH GATI SINCE THE DAY CONSIGNMENT WAS PICKED UP BUT UNFORTUNATELY NOW YOUR STAFF AT ANDHERI OFFICE HAS INFORMED US THE CONSIGNMENT HAS GONE MISSING, WHICH SEEMS TO BE A SYSTEMATIC RACKET AT GATI TO ROB...