[Resolved] Gionee Communication Equipment — Gionee P7 Max heating problem | |||||
Please check with the updates that you provide and the customer service centers. because after purchasing a new phone and running to the service center the very next weak is very difficult because first of all they just do a software update and when i say the real issue they deny clearly saying that this is the common issue.as for me my phone is getting badly heated up and battery is draining very fast they just did a software update and the issue continued. i requested for the set replacement they clearly denied it is just few weeks old phone.Feeling very disheartened with the phone and the after sales service.I trusted and bought the phone but now i think i was wrong.If this kind of service is provided from a well known company like Gionee then it is very disheartening. And I will give a second thought before buying from gionee because after sales there is no response that i got. this is for your kind notice and please see to it because you are my last person for escalation so i am writing this to you. Was this information helpful? | |||||
Feb 12, 2017 Complaint marked as Resolved Gionee Communication Equipment customer support has been notified about the posted complaint. Verified Support Jan 12, 2017 Gionee Communication Equipment Customer Care's response Hey Aribittu, Apologies for this. Please share the Jobsheet number or you can also inbox us the same on our social media channels as well. We'll surely get it sorted. Thanks!
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 8 Comments | |||||
Comments
name; Bijay mahaseth
nepal;(janakpur)dhanusha
mobile no.[protected];[protected]
Dear
sir/mam
i had explain about
Phone P7Max Gionee is under warranty.Kindly tell the nearest service locator. my phone are heat 52c°and power switch botton not work regular. batter backup only gave 3 to 4 hour.
please replaced my set.I brought a set after 6 or 7 day's set get problem.
nepal;(janakpur)dhanusha
mobile no.[protected];[protected]
Dear
sir/mam
i had explain about
Phone P7Max Gionee is under warranty.Kindly tell the nearest service locator. my phone are heat 52c°and power switch botton not work regular. batter backup only gave 3 to 4 hour.
please replaced my set.I brought a set after 6 or 7 day's set get problem.
Bought the gionee p7 max last week but only after few hours o[censored]sage, the phone has heated a lot and the battery drains quite fast with extremely very very less backup and the phone got switched off again and again by itself. I approached the seller for replacement but they said that only the service centers are authorized to do that. I then went to the the service center and told the problem. I was surprised by their response that it is just a minor issue and that replacement cannot be provided. An issue for a new phone minor or major, it is still an issue. And they just did a software update and returned the phone. But after two days o[censored]sage, the same problem occurs!!! What am I supposed to now? As per the response from the seller, they need a kind of certificate from the service centre for replacement which is not willing to provide. It's very disappointing to have to face this. Does not gionee have any responsibility for its products or it's after sales services? I've send emails to gionee customer care but they never respond. I can't use the phone much now. Even when using whatsapp, facebook or instagram, it gets heated. It's a waste of money going for gionee. I really do regret so much. With such an experience I'm facing, I wish I could return the phone and get a full refund. And also, does the 30 days revised return policy even works or is it just a theory to lure consumers. And to have to visit the service centre again and again for a new phone of few days it's really sad and disappointing. I wish you could help me as I've got no other hope to settle this issue. If possible, I want to get the said certification as asked by the seller for replacement or if possible for return.
I was also facing the same problem since i bought my p7 max for the last 3week it get overheated even while using and the battery drains up quickly, charger also has been defective and i got replaced a new one from gionee care itself further a new charger also last for just 1week and it get burst while charging . Gionee is not a company what was customers expected .
Purchased gionee p7 max in end of 2016 in Delhi. After 3 months only it started giving irregular problem of getting off itself. It happened any time when battery was charged whether 100% or 10%. During 1 year warranty period phone was repaired by different service centers 5 times but the problem was not solved within warranty period. Now warranty period is over and service Centre is asking 6, 000 Rs. to replace motherboard while the same was to be replaced within warranty period. Customer Care says nothing can be done as warranty is over. Even a letter was sent to Managing Director in Head Office but nobody is interested to reply. I feel the company is unfair in doing business in India. Company should refund money or give new phone as it was a faulty phone since purchase.
Hi I'm Kumar
Hi friends last 1year I have using the p7max phone last few months I have facing over heating and suddenly shutdown it's can't restart then one time fully charged it's stay on by 50% of battery then it's shutdown I noticed all the customer service center there insisted me to change the 🔋 battery it's a battery problem, but for me I didn't accept this reason I thought it's a software so, I want to take a backup on other phone " go to settings in amigo clone it's have 2.5gb on running memory I have shocked by seeing that then I been cleared that specious file it's takes me for an hour " now I didn't facing such of over heating problem and sudden shutdown problem.
Hi friends last 1year I have using the p7max phone last few months I have facing over heating and suddenly shutdown it's can't restart then one time fully charged it's stay on by 50% of battery then it's shutdown I noticed all the customer service center there insisted me to change the 🔋 battery it's a battery problem, but for me I didn't accept this reason I thought it's a software so, I want to take a backup on other phone " go to settings in amigo clone it's have 2.5gb on running memory I have shocked by seeing that then I been cleared that specious file it's takes me for an hour " now I didn't facing such of over heating problem and sudden shutdown problem.
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+91 11 6678 4200 [Gionee India HQ]
+91 80 4207 1950 [Bangalore]
+91 73 4068 6596 [Jaipur]
F-2, Block No. B-1, Ground Floor, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi, Delhi, India - 110044
[protected]
Sector 7 Rohini.
3.5mm jack point not working.
Phone P7Max Gionee is under warranty.Kindly tell the nearest service locator.18th October was my purchase date.K kindly resolve it as soon as possible by locating the service center nearest my residence and assure me best service.