Gionee Communication Equipment Complaints & Reviews

Hello, i have filed this complaint because of the poor battery life of my smartphone. I am using Gionee p7 max, the blue edition. I noticed this problem right after I first charged it. In 10 minutes the battery life went from 100 to 90 % while using it normally like any other smartphone. It's very sad for me because I always have to charge it and when I go out don't usually use my phone as much as my friends do fearing that the battery might get low. I am somehow regretting that i spent 14000 rs for this. I am very unhappy with it. And more, my phone show me error notifications that says, Android system has stopped working. What ia this? And more, sometimes the camera is unable to launch, the speaker fails to produce music. Is there any way this can be fixed?
I would be very grateful for your help.

Sl No Date Remarks
1 26.09.2016 Encountered problem with mobile. Problem is mobile not switching on and battery not charging.
2 28.09.2016 Approached local service center (Siri Communications) for repair. They have taken my handset for repair.
At 14:21 Hrs I got a message from DM-G Care duly acknowledging the receipt of complaint and complaint No. is GC [protected].
3 03.10.2016 I have called [protected] to know the status of my phone.
At 16:40 Hrs the service center person informed me that they will check and call back. But nobody called me.
At 19:14 Hrs I got a message from VM GCAREI stating that, “Thanks for continuing association with Gionee, we hope your handset has been delivered to you. Please enjoy Gionee smart phone.”
4 04.10.2016 11:29 Hrs: I got a call from [protected] duly informing that battery is not working and has to be replaced and approximate cost of the battery is Rs.625. I gave my consent to replace the battery.
11:34 Hrs: I got a message from VM GCAREI that, “Thank you for registering your complaint via complaint No. GC16A00020844.
11:43 Hrs: one more message, “Thank you for visiting Gionee care. Your handset will repair on chargeable basis approx estimated amount is 574.51 All taxes are extra as applicable.
11:44 Hrs: Thanks for approving Approx. Estimate of Rs. 574.51. we will share estimated time of closer very soon. All taxes are extra as applicable.
5 05.10.2016 I got a message from VM GCAREI that, “Thank you for continuing association with Gionee. Your phone is under repair process. Estimated date of delivery of your phone is 07.10.2016.
6 06.10.2016 Approx. At 16:00 hrs i have called service center from my friends mobile as that person is not lifting the phone when called from my mobile. Then the customer care person informed me that battery is not available as the model production is stopped and hence, the phone cannot be repaired.
16:03 Hrs: I called 011 – 66184200 to inform them. They give me [protected]
16:04 Hrs: (call duration 9 minutes):- They informed me that the order for battery has placed and it was cancelled on 05.10.2016. Further informed me that battery will be arranged if the order is placed again.
Later I called area service manager Mr Anil on [protected]and he informed me that phone is not useful anymore as the model is stopped.
17:15 Hrs: Visited Siri communications and requested them to give it on paper that the model production has been stopped.
17:29 Hrs: I called Customer care and they told me that replacement will be available. Further Siri communications person called area manager Mr. Anil and handed over the phone to me. He told me that, “what ever you can do your phone cannot be repaired as the model production has stopped.
7 07.10.2016 Complained to gionee care duly informing all the above issues through the following mail.
from: naveen kumar yeddlapalle
to: [protected]@gionee.co.in
cc: NAVEEN KUMAR
date: Fri, Oct 7, 2016 at 9:55 AM
subject: Service and repair - Reg


8 07.10.2016 Reply from Gionee care and mail conversations from 07.10.2016 to 01.12.2016 in various mails. Thank you for e- mailing Gionee Support Team.
Our Support team will contact you soon.
We have logged your issue with ticket number [[protected]]. Please quote this for future correspondence till the issue is resolve.
Incase of any urgency request you to kindly call our support number.[protected]

[protected]@gionee.co.in Unsubscribe
Oct 7


to me

Thank you for e- mailing Gionee Support Team.
Our Support team will contact you soon.
We have logged your issue with ticket number [[protected]]. Please quote this for future correspondence till the issue is resolve.
Incase of any urgency request you to kindly call our support number.[protected]
[protected]@gionee.co.in Unsubscribe
Oct 7


to me

Thank you for e- mailing Gionee Support Team.
Our Support team will contact you soon.
We have logged your issue with ticket number [[protected]]. Please quote this for future correspondence till the issue is resolve.
Incase of any urgency request you to kindly call our support number.[protected]

Oct 8

to me

Dear Customer,
Greetings from Gionee!!
As per your concern we would like to inform you that same will not be available as handset is EOL(end of life), you need to visit nearest service centre to avail depreciation policy .
Regards,
Gionee Smartphone,
[protected]

Oct 13

to gcare

Sir
Thank u for reply but it is requested to furnish the details of depreciation policy for further decision. So sad that after bitter experience with your service you are forcing me to buy gionee phone again. you are not yet resolved my issue. don't close the complaint. Nokia has been offering services for various products even after stopping of production of various models. Please standardise the battery for various models. Yuor service center people are not able to explain the details of depreciation policy.
Regards
Naveen KUmar
[protected]
to gcare

i have called[protected] but not lifted. This is happening for the past two weeks with gionee care.

Date: Thu, Oct 13, 2016 at 5:40 PM
Subject: Re: Service and repair - Reg[#[protected]]
To: [protected]@gionee.co.in
Cc: NAVEEN KUMAR
Sir
Thank u for reply but it is requested to furnish the details of depreciation policy for further decision. So sad that after bitter experience with your service you are forcing me to buy gionee phone again. you are not yet resolved my issue. don't close the complaint. Nokia has been offering services for various products even after stopping of production of various models. Please standardise the battery for various models. Yuor service center people are not able to explain the details of depreciation policy.
Regards
Naveen Kumar [protected]

[protected]@gionee.co.in Unsubscribe
Oct 14


to me


Thank you for e- mailing Gionee Support Team.
Our Support team will contact you soon.
We have logged your issue with ticket number [[protected]]. Please quote this for future correspondence till the issue is resolve.
Incase of any urgency request you to kindly call our support number.[protected]
[protected]@gionee.co.in
Oct 17


to me

Dear Customer,
Greetings from Gionee!!
As per your concern we would like to inform you that we tried contacting you but unfortunately your number was unreachable. So kindly share suitable time with us or you may also call us on below mentioned number.
Regards,
Gionee Smartphone, [protected]
naveen kumar yeddlapalle
Oct 19


to gcare

sir
just now I called [protected] but no response. Further, it is to inform that I got a call from[protected] on 17.10.2016 at 5.07 PM which lasted for 7 seconds and no body spoken to me. further, I got a missed call from the same number at 5.09 PM. I called at 5.10 PM but nobody lifted. This is what happened. Don't try to fool me. I have been calling but no response from either of the numbers

Regards
Naveen Kumar [protected]

[protected]@gionee.co.in Unsubscribe
Oct 19


to me


Thank you for e- mailing Gionee Support Team.
Our Support team will contact you soon.
We have logged your issue with ticket number [[protected]]. Please quote this for future correspondence till the issue is resolve.
Incase of any urgency request you to kindly call our support number.[protected]
[protected]@gionee.co.in Unsubscribe
Oct 20


to me

Dear Customer,
Greetings from Gionee!!
As per your concern we would like to inform you that same will not be available as handset is EOL(end of life), you need to visit nearest service centre to avail depreciation policy .
Regards,
Gionee Smartphone. [protected]
naveen kumar yeddlapalle
Oct 20


to gcare

No body is responding in customer Care. Why are u irritating me. Please find the solution from u r side.
naveen kumar yeddlapalle
Oct 22


to gcare

In continuation to the mails for the past 20 days, it is to inform that your service center people are not responding. further, i have called [protected] but nobody is lifting. I am vexed with your replies and based on the irresponsible replies from gionee care iam going to complain in the consumer forum in hyderabad. i have the record of all your correspondences. Iam complaining the above issue from 07.09.2016 but every time new person come in contact from gionee care and asking me what is the problem. you are requested to please assign a single person to resolve the issue or to argue at consumer forum. Please go through the correspondence that happened for the past 20 days.through mails and teletalk. i got a call on 20.10.2016 at 5.29 PM from[protected] which lasted for 16 minutes. they kept me online for 16 min and disconnected the call without resolving the issue. If anybody wants to call me please came to know the issue and then call me.
Further, it is to remind that i have every record of your mail and conversation.

Regards
Naveen Kumar
Oct 22

to gcare

I am requesting you to please come to clarity before replying. Nobody is lifting your contact nos

naveen kumar yeddlapalle
Oct 24


to gcare

Sir
Tkt No. [#[protected]]
Pending tkt Nos[#[protected]]
Complaint[#[protected]]
Reg[#[protected]]
Reg[#[protected]]
Reg[#[protected]]

With reference to the above pending tickets and complaint nos, as informed by you vide conversation dated 20.10.2016 at 5.29 PM no body called me. please furnish reply for the above complaint for further necessary action from your end.

Naveen Kumar
[protected]
[protected]@gionee.co.in Unsubscribe
Oct 24


to me

Thank you for e- mailing Gionee Support Team.
Our Support team will contact you soon.
We have logged your issue with ticket number [[protected]]. Please quote this for future correspondence till the issue is resolve.
Incase of any urgency request you to kindly call our support number.[protected]
Gionee Feedback
Oct 25


to me

Dear Customer,
Greetings From Gionee!!
As per your concern we would like to inform you that kindly describe your concern in briefly so that we can assist you on priority.
For further details you may also call us on our toll free number.
Thanks & Regards
G Care
[protected]
[protected]@gionee.co.in
Oct 25


to me


Dear Customer,
Greetings from Gionee!!

As per our telephonic conversation, your concern has been forwarded to our service department. We will get back to you in next 48 hours with a resolution date/estimated date of delivery.

naveen kumar yeddlapalle
Nov 4


to gcare, cmd, ceo


Sir
Please go through the following ticket nos which were pending for the past 1 month and no action is initiated. please go through all the complaints and then call me.
Tkt No.[protected]
Tkt No.[protected]
Tkt No.[protected]
Tkt No.[protected]
Tkt No.[protected]
Tkt No.[protected]
Tkt No.[protected]
Regards
Y naveen kumar [protected]
naveen kumar yeddlapalle
Nov 4


to gcare

sir

you are not making smiles. we are getting tears after buying your mobile

Regrads
Y naveen kumar [protected]

[protected]@gionee.co.in Unsubscribe
Nov 4


to me


Thank you for e- mailing Gionee Support Team.
Our Support team will contact you soon.
We have logged your issue with ticket number [[protected]]. Please quote this for future correspondence till the issue is resolve.
Incase of any urgency request you to kindly call our support number.[protected]
[protected]@gionee.co.in Unsubscribe
Nov 4


to me

Thank you for e- mailing Gionee Support Team.
Our Support team will contact you soon.

We have logged your issue with ticket number [[protected]]. Please quote this for future correspondence till the issue is resolve.
[protected]@gionee.co.in
Nov 5


to me

Dear Customer,
Greetings from Gionee!!
As per your concern we would like to inform you that same will not be available as handset is EOL(end of life), you need to visit nearest service centre to avail depreciation policy .
Regards,
Gionee Smartphone. [protected]
naveen kumar yeddlapalle
Nov 7


to gcare

sir
tell me the depreciation policy. your service centre people doesnot know anything about that policy, when iam contacted. i got a call from your customer care and asked me what is your problem. i have been explaining the same issue for the past 40 days. every time new customer care person comes in line and asks what is your problem. planning to approach consumer forum this month end.
Regards
Naveen
[protected]@gionee.co.in
Nov 7


to me

Dear Customer,
Greetings from Gionee!!
As per our telephonic conversation, information has been shared with you regarding your query. For further assistance feel free to call us on below mention number.
Regards,
Gionee Smartphone. [protected]

naveen kumar yeddlapalle
Nov 30


to gcare, cfo, ceo

Sir
Please go through the following ticket nos which were pending for the past 1 month and no action is initiated. please go through all the complaints and then call me.
Tkt No.[protected]
Tkt No.[protected]
Tkt No.[protected]
Tkt No.[protected]
Tkt No.[protected]
Tkt No.[protected]
Tkt No.[protected]
Tkt No.[protected]
With reference to the above, it is to inform that 2 weeks back i got a call from customer care that you battery will be replaced in short time. but till date no response from your side. yesterday i approached consumer forum in hyderabad, they informed me that put one letter to them and produce a copy of the same to them after one week if reply is not received from your end. I am going to take up the issue to any level through all social networks about your capability in solving the issue for the past two months. Please change your caption to Gionee not making smiles. you will get tears i[censored] buy this product.
Regards
Y naveen kumar [protected]
[protected]@gionee.co.in Unsubscribe
Dec 1


to me

Thank you for e- mailing Gionee Support Team.
Our Support team will contact you soon.
We have logged your issue with ticket number [[protected]]. Please quote this for future correspondence till the issue is resolve.
Incase of any urgency request you to kindly call our support number.[protected]
[protected]@gionee.co.in
Nov 30


to me

Dear Customer,
Greetings from Gionee!!
As discussed, Kindly visit the service center and they will update you about deprecation policy.
For further assistance feel free to call us on below mention number.
Regards,
Gionee Smartphone, [protected]
naveen kumar yeddlapalle
Dec 1


to gcare

Highly Respectable Gionee TEam
As per your trailing mail i visited your service center at 15:00 Hrs. They told me that they have no information about depreciation policy and the battery is not at all available. I called[protected]where i received call yesterday that you please go to service centre and call this number as informed by Sophia) no body answered the call. then i called[protected] no reply. I gave message "please answer the call" then i called again no body answered the call. Then i kept one more message "madam, sophia this is urgent call" and i called again. no body answered the call. Then i called again to[protected] but no reply. yesterday you CC person (she told her name as sophia) told me that you pls visit service center and call me. Every action is recorded for future reference. this is the behaviour of your CC & service center. I have called nearly 100 times in this 2 months to[protected] not even a single time you have answered.
Regards
Naveen Kumar, [protected]

[protected]@gionee.co.in
Dec 1


to me

Dear Customer,
Greetings from Gionee!!
As per our telephonic conversation, information has been shared with you regarding your query. For further assistance feel free to call us on below mention number.
Regards,
Gionee Smartphone, [protected]

9 01.12.2016 Gionee customer care person has made me connected in conference line with the owner of the service center (he himself introduced) and heard my consensus and he told me that he will resolve the issue.
10 02.12.2016 Story repeated again:
Messages from DM-GCAREI
04:13 PM: Thanks for visiting gionee care. Your handset will repair on chargeable basis approx estimated amount is 574.51. All taxes extra as applicable.
06:29 PM: Thanks for approving approx estimate of Rs. 574.51. we will share estimated time of closure very soon. All taxes extra are as applicable.
07:20 PM: Thank you for registering complaint via GC16C00008738.
11 07.12.2016 06:43 AM: Your handset requires a part which is under shipment from nearest wearhouse. You will receive estimated time of delivery very soon.
12 naveen kumar yeddlapalle
Dec 15


to gcare

Dear madam (Sophia),
with reference to the trailing mail, and as per your conversation with me and service center person through conference call it is to inform that, the service centre person informed me that he will settle the issue. But as on date nobody called me. But unfortunately i got a message from GCARE on 2.12.2016 that thanks for approving approx estimate of Rs. 574.51. we will share estimated time of closer very soon. all taxes extra as applicable. again one more message on 07.12.2016 that your handset requires a part which is under shipment from nearest warehouse. you will receive estimated time of delivery soon. but so far no reply from. please look into matter else i have to approach consumer forum as said earlier
Regards
Naveen kumar [protected]
13 naveen kumar yeddlapalle
Dec 21 (8 days ago)

to gcare

Getting tears again[#[protected]]
[protected]@gionee.co.in

Dec 16 (5 days ago)


to me

Dear Customer,
Greetings from Gionee!!
As per your concern we would like to inform you that we tried contacting you but unfortunately did not get any response from your end. Please share a suitable time so that we can call you else you may also call us on below mentioned number.
Regards,
Gionee Smartphone, [protected]
naveen kumar yeddlapalle

5:51 PM (0 minutes ago)


to gcare

Madam you called me on 16.12.2016 at 5:49 PM while iam in driving. you gave me just 5 rings. with in the next minute i i.e 5:50 PM have called back. But no answer.

Jan 3 (1 day ago)


to me


Dear Customer,

Greetings from Gionee!!

As per your concern we would like to inform you that same will not be available as handset is EOL(end of life), you need to visit nearest service centre to avail depreciation policy .

Regards,
Gionee Smartphone.
[protected]

14 04.01.2017 ISSUE IS NOT YET TAKENUP TO RESOLVE. WHEN I GO TO SERVICE CENTER HE WILL NOT RESPOND. CUSTOMER CARE IS USELESS.

Charging of gionee s6 smartphone is extremely slow.takes around 5 to 6 hours to get charged.there is no problem with the charger or with the wire as they are brand new and official products.please do something.either send a software update or do whatever but please do it.this is not only my problem.As a proof you can see the review section of famous website gsmarena.com.Here people are fed up because of this issue.

I have a elife s plus and i am very disappoited with this device . i had purchase this device before three months ago and i had given three times in service centre now i am very tired with this device so i want too replace this device bcs also in this device very big issue bettry problem, ... so i want to replace my device to any 1 else device...
so i hope u help me out of this problem, , , ,

tnk u

Sir,
My gionee elife e7 mobile hanged all of a sudden and i was unable to operate the mobile...I consulted a service centre franchised by you in Guntur, Andhra Pradesh, i.e., Y.N.Technologies..They told us they will refer to the software problem and solve this... When I visited them after a week, they told that if we do software update the mobile will be dead and the data will not be recovered...
Sorry for the comment but I am totally disappointed with their service...

Kindly suggest me where can i get my mobile repaired...Can the problem be solved ???

I am purchase Gionee m[protected] [15800]after 3 week phone is complaint -dec.15 last week phone replaced. new mobile unfortunately mobile restarting problem started on 1st week January 2017 your service center kollam told that
all gionee m4 mobile is same problem company is stop this phone
and replace new scheme rwr new mobile gionee f13[value 10000] and paid approximate below 2000 my hand set handover y.service center on 2-2-2017
but not received mobile till date
GIONEE PHONE IS USE ONLY 12 MONTHS AFTER THROUGH WASTE BOX

Frequent Software problems. (Purchase date:- 24.01.2017)
Few Problems with in one month for your reference:-
1. Suddenly mobile data not working in mobile. but it is working in laptop with usb connection
2. Screen overlay detected error
3.I am unable to send Text SMS. But I receive SMS.
4. Now Wifi signal not working. Wifi symbol now showing with exclamation mark.
5. Automatically suddenly swith off & on
6.Automatically brightness increased when auto brightness switch off.
Every time service center mailed me to factory reset. Already 6 times done.
Already two times in single day went to service center in coimbatore. But there is no proper response. I called & mailed to customer care. But no use.
Finally I sent a mail to customer care. Leave it this problem. Any way I lost 10000 rupees like that. But It's a new mobile. I can't sit calmly.

Mobile not working properly.
Customer care maild simply go to nearest service center.
But service center not response properly.
What I do?

I had visited to your service centre, manager esteemated rs600 for repair of chrging pin And software change, but he did not gives the bill and excuses that for bill i have to submit the mobile for 7days, and takes money without bill. and gives me unusual response
so i request u improve your services .pin code 470661 mobile no.[protected] vasudeo krishan tiwari

It was really very worst product Gionee M5lite .mobile, Also not getting proper resolution with the Executive .
After spending 14 to15 k and we have to wait for all this stupidity this kind of service is not acceptable.

Complain no : pathetic service ...Re:Unhappy very much disappointment with M5 lite ...[#[protected]]

Regds
Tritab Dey
[protected]

Servicing ia not good. No available parts at all time. Staff is rude. No fast delivery always delaying. Keeping the phone for 1 month. Not accepting the mistake and arguing and fighting staff. In short belgaum's gionee service centre is not at all good fed up of them. They will not think of customer keeping everyone's phone for a month not only mine but of others also i have seen many of them fighting with the staff. (The staff will say company is not sending parts only so what can i do). This is there's fix line for the customers.

I purchased gionee M5Lite on 21st may 2016 n till date m fed up of going service centre numerous times. The product quality is not good n the service is also very poor as they ar not providing me with concrete solutions. Each and every day a new problem is arising. Being a student i faced many a difficulties in purchasing the smartphone n now such a service of the smart phone was unexpected. I would like to inform you that my phone is still in warranty period but in this time lap i have visited the care centre numerous times. Now i gave up and i m fed up of it. So pls look after the matter and take out a concrete solution

I had register a complaint about my gionee P5 Mini smart phone at your thrissur serivce center on 1st Feb. 2017 (complaint no. [protected]). The problem I was facing with the speaker. After checking they updated my phone software to solve the speaker issue; no issue. Then they told me that the speaker has to be changed and according they ordered new one. While coming back they told me that it will normally take minimum 10 days to get it. I agreed, no issues.
I was working in a company 60 km far from Coimbatore city and informed my company management for 2 days leave so that my phone speaker can be replaced with new one. But fortunately or unfortunately, I got a message from your gcare center on 7.2.2017 saying that your complaint has been closed. After one or days later the service center called me saying that my speaker has been arrived. But as per my leave schedule at my company I could go only on 16th. By the time i reached there at your service center at thrissur, they had despatched the new speaker came even with out inform me in prior.
I am so upset the service provided to me in this case. Now the problem with speaker is so bad that I couldn't even attend a call.
Tell me now what can be done on it. I don't want go again to your thrissur service center as they already spoilspot your name as well as the customer value.
Your prompt action in this regard is highly awaited

To gionee centre.
I have comlaint a request to gionee branch - vaishali nagar jaipur... For sercive of my mobile for not working of my touch and mother board the associate has changed my parts... Like - mother board he is telling me your mother has short but my mother board is in working condition he has changed my motherboard... I have repaired my mother board the shop keeper has said that your mother board has been changed...
After that he is calling us and telling us that sell your phone to me of rs 1500
Help and reply us fast...

30/1/2017 se phone diya he repairing ke liye khali front camera ka problem tha lekin abtak diya nai he .19/2/2017 abhitak diya nai he or sms bhi agaya phone recived me ne phone liya nai he bhir bhi and custumer car me 10 bar phone kiya to bbhi khuch bhi exen liya nai un logo ne bhi bolte he ki vaha jake bat karavo.
mera phone he gionee s6 or ye service sentar vastrapur aya

My phone has battery problem ... given to nearest gionee service centre... checked n told me to but new cable bought then also problem continued again went to same service centre again they didn't responed properly charged my phone and said there may be problem in cable... third I went told the m clearly that I have a battery problem pls check & change the battery but again they charged my phone n replaced my cable saying that there is in cable but issue continues my phone in not getting charged properly

Hello sir
Mene gionee s6s gold
Imei : [protected]

Mene jab mobile purchase kiya tha tabhi 2 din me mobile me battery ka
proble ho gaya tha 35 %se charging age nahi badhta tha. Fir mene jaha se
mobile liya usne kaha charging puri rat mukdo ho jayega. Phir thode din
bad battery kafi utarne lagi. Full charging me 4 ghante lagne lage aur
battey 3 hi hour me bina kuch use kiye utar jati thi. Aur charging me 95%
se age hi nahi badhta tha. aur jab services center me bheja to imei number
badal gaya. lekin fault seme hi raha. Aur mene dubara bheja to firse same
problem issue hai.

Naya imei number
[protected], 90 iss tarah se dono numbdr change ho gaye hai

2 bar bheja hai koi problem solve nahi hua. tesri bar bheja hai. abhi tak mera phone nahi aaya hai.

Hello Respected Gionee Mobile India Developers ! I am the fan of Gionee Mobiles ! Right now i am using Gionee M5 Plus since 4 to 5 Month ! It is great experiance for me to use Gionee M5 Plus ! But i have one issue that no more updates like android 6..0 Marshmallow ! When i bought gionee m5 plus the customer care persons said it will update soon by gionee but till now no updates ! What to do when will we get update or it is not possible ! Many of the other company updated there phone via ota and the users are happy with marshmallo ! Even only a 5000rs inr phone biyer also got marshmallow ! and its now nogut come out for android ! And we are stuked on lolipop, please developer do something otherwise many of the user will leave gionee ! Thanks !

I bought Gionee p7max on 4th of Feb 2017 from a very reliable store...but today only call sound of d phone has stopped coming...I called customer care also n as told by the customer care updated d system but d problem is still d same...do tell what to do now as it is not at all possible running to d store again n again...plz help to sort out my problem

The handset messaging app automatakley stop so i have go to service center and it have to update the software but the same problem have to face after updatation of 3days so please resolve the problem, these type of problem have to face so i have face the problem of send to messages and recive the message so i have face the some problemes. It have to take the imidiate necessary action.

Sir I bought a phone s6 n facing some problems with this I went to the service center 4 time they don't give proper solutions then ultimately I tried to call center but from last 25 days no body gives me responce n today one of the employee name Garima Sharma who is very ilmannerd she don't know how to talk to the customers and sir this is my last trying otherwise I don't have another choice apart from consumer court I'll just wait for 24 hours I m waiting for call back not mail thanks