GoAir Complaints & Reviews

I Booked tickets for a round trip between Bangalore and Mumbai for self and family before pandemic lockdown in the MakeMyTrip portal. Onward journey date was 17 May 2020 and return journey date was on 23 May 2020. Due to lockdown all flights were cancelled and the refund was supposed to be in credit shell as per the Govt. of India and can be used before 31 March 2021.
Booking amount was 21715 rupees for both onward [ GoAir ] and return...

Go air customer care doesnt reply to customer who is calling toll free number till hours of holding . Not getting proper response as how to use credit shell for the ticket booked in lock down which was cancelled by airlines. I need a call arrange by customer care rep and provide resolution as ticket prices are increasing daily on your site....

I need a refund back for my ticket as per the Supreme court’s ruling which clearly said all domestic flights are supposed to refund the amount of their customers to the original mode of payment. You guys are breaking the law by withholding my refund amount and by pressurising me to only book from your site. A ticket to where I wish to go costs Rs. 8536 on your site, I’m getting a ticket of Rs. 4436 with Air India. Either you guys...

Dear Sir/Madam

Goair Ref No. : G00954213
PNR No. : U6E5SS

My above PNR no. flight had cancelled due to Covid. My credit shell not given by airlines. They have already re booked my ticket on 13th Dec 2020 without contacting me. I have no plan to travel on that day. I have tried so many times to contact to go air at customer care no and by mail but no one responding. I want to resolve my problem. I want...

I am raising this complaint to instantiate a case of horrible extreme customer Harassment caused by Go Air Airlines under pandemic crisis for ticket booked on 26th October 2020 for three passengers for travel on 25th November, 2020 for a scheduled direct flight G8 916 with PNR EDJJ7X from Kolkata(departing at 8 50am) to Chennai(arriving at 11 10am).
The journey has been planned for scheduled routine medical check up of my aged parents...

I've booked go air ticket from kolkata to pune and In one of passengers surname by mistake 1 extra character is added. So Actual name is - Shaira Khatun and on ticket it has been misspelled as Shaira Khatiun . So need to remove i from surname i.e. it should be Khatun.

PNR is TYK6GT...

Dear GoAir,

My flight was on 27th Oct20, from Varanasi 20:20hr - Bengaluru 22:50hr (PNR-I5JZPS) but the flight was rescheduled two times within a short span of time.
I had my examination on 27th Oct Morning Shift and Flight was also schedule in the morning. This is my worst experience with GoAir.
I had my next exam in Bengaluru but there is no other flight on that day.
I called many times to customer care,...

Hi,

We had made bookings for 3 passengers with PNR AD9D7U for travel on 1 April 2020 via Yatra.com, which got cancelled due to COVID.
It was communicated to us that either it would be refunded or we could use the full amount for travel within 1 year. As in the current situation it would be uncertain if we can travel I sent couple of requests via email to [protected]@goair.in as suggested on their site, but no response...

Sir, I have booked tickets from Goa to Jammu for 23 Mar 2020 with PNR G2UWRL. Which was cancelled 3 hrs before departure and I visited Go Air counter same time and the GoAir representative assured me for refund in 15 days but due to lockdown the same was not refundable which was understood after few days they have massaged me that my booking was safe with them and can manage with in 1 year means whenever with in one year I ll travel the amount...

Hi, We have booked flight tickets for 5 persons to and fro.
But due to covid situation, we have not travelled and also informed the same to airlines and later flights were also cancelled.
They informed us the PNR's will be valid for 1 year, but no one is sure when the situation will be settled. It's total 10 tickets ad around 25K.
No one is responding to emails or phones. Please refund the amount, if required can deduct...

I had a flight on 8th November from PNQ to NAG which got cancelled from GoAir stating the reason beyond there control, now they say they hold the cash for one year where I can reschedule any time after 8th, now when I checked there were no flights in the current and upcoming months.

No I need my refund, how to proceed....

We had a booking of flight for 4 passenger from Mumbai to Jaipur on 23 March 20 via flight no G8 2607 of Goair against PNR E5YF2P and return flight from Jaipur to Mumbai on 28 March 20 via flight no G8 2608 of Goair against PNR YFE5XH which was cancelled due to covid pandemic. After which our purpose of visit was meaning less as we did not wanted to fly we tried to cancel tickets which was restricted by Goair, we were not even allowed to...

PNR. K9T46D, 31/10/20

GoAir cancelled its flight's and its refund had requested on 30oct2020. But not yet received..
Plaese do needful
Thanks
Jobi paul...

I booked ticket of goair lines in lock down period from mct to patna. but my ticket is cancelled due to lock down. and received email from goair that your ticket is valid for one year you can reschedule your ticket when ever you want in one year. but now i called customer service 20 days ago they told me that i am unable to do the reschedule please write email to [protected]@goair.in. I also mailed this email id on 21 OCT-2020 but till now i...

Hlo sir I miss my flight on 31October because shome problems so plz refund my money so hepl me
My flight pnr no =W3Q36Y
Flight no=GOAIR G8-4011
Traveller name MR = PAVINDER KUMAR
Flight on DUBAI TO DEHLI
So please help me...

GoAir confirmed the booking few weeks back. Before 4 days of the departure they called saying due to technical challenges they are not operating the flight. They offered to give full refund. However now the tickets are too costly.
This is a scam . They are taking bookings but then cancelling. Might be earning interest out of the money...

I had booked a flight in GoAir in Cleartrip.com. However, before the flight, I came to know that GoAir was in fact not servicing the flights for several days. I subsequently received an SMS from GoAir informing me about the cancellation, but I still haven't received any refund. It has been 4 months since the date of the flight....

My PNR no is P5GWPF
Please initiate my refund request
Filght Date :- 05 Spe 2020
Flight is cancelled by Goair...

My flight from Mumbai to port Blair was cancelled on 29/10/20 by Goair without informing me. My PNR was T29LPB. I traveled from Pune to Mumbai to catch the flight. It was bad experience with no there on counter to help. Airlines didn't provided me the cab to come back to Pune. The manager just wanted to refund the money. He was not interested in giving any other solution. The way of talking was not appropriate. He kept me waiting for an hour...

I have booked ticket from Kuwait to Kannur for November month. But now no data about the flight details. is it there or not? Will you refund the full amount if the flight cancelled?...