GoAir Complaints & Reviews

Hi, I was due to fly with my mother (PNR KYW8SD and PNR GE6Z5E) from Ahmedabad to Hyderabad (Flight No. G8 481) on Thursday 19th November 2020. When I logged onto their website to do a Web-checkin, that is when I found out that my flight had gotten canceled. I still haven't received any information regarding this and I demand a complete refund on both my tickets.

On the web portal, a different flight is now being offered which is more than 12 hours before the original time and has a layover in Varanasi instead of a direct flight.

This is the second time that I'm facing this issue. One of the tickets was in fact used from a credit shell offered by the company. The service is absolutely bizarre and no customer support is offered whatsoever. Please help me get a complete refund as this airline will continue doing this to 1000s of other passengers like me every day. Any help is appreciated.

Best,
Nishith Shah

Hello,
I have booked flight from pune to ahmedabad (PNA XE1JKK) for 17th Nov, the flight was to depart 08:45 and reach Ahmedabad on 10:15 am, when I tried to do web check in today, i see that it has changed to depart from Pune at 09:55 and then layover at Delhi for 6 + hours, and then reach Ahmedabad to 19.50. No intimation was given for this change! Highly unprofessional !!

Flight got cancelled without informing even my a single sms...no reschedule given...and till now no refund nothing...no one is receiving call... please donot book their flight ever ..ggo for indigo...go air must shut down in few years

This is to inform you that we processed a booking for a re-issue bearing PNR - WYKP2D.
While processing the transaction, the amount was deducted immediately from the account. However, the payment status is not yet confirmed.

When checking with the Bank Manager, we received a confirmation that the payment was successfully credited to the Airlines Bank Account. Below is the transaction details:
Transaction ID:[protected]

Attached is the screenshot of the transaction for your reference.

Additionally, while contacting the Customer Support Team of your airlines, we were told that the transaction had failed and the amount would bounce back to our account within 24-48 Hours (which didn't happen).
Below is the transaction decline ID received from your Customer Support Executive:
ID: 95378640

Therefore, we request you to look into this issue on priority and confirm the ticket ASAP.

Please let us know in case you require any further information from our end.

We appreciate and look forward to your response.

Hi,
As per checking my PNR S4EDUY in GO AIR portal getting not same information as you wrote in trailing mail. Without Informing me how can you change my travelling time from 2 hrs to 9 Hrs and change flight direction. As per received Ticket my Journey time 11:00 AM on 15th November and Arrival Time 13:00 Hrs on 15th November but current status in GO AIR website for Web checkin then i am able to see different time and different flights(G8 424 time 06:00AM). Why are you cheating to me for sharing the wrong ticket.Who is responsible for this unethical work. I never expect from Flipkart this case. How can I manage with my family with new change travel time(06:00 Hrs).Being in such a great professional environment at least you should have updated me before changing time of my booking . Please resolve my issue as soon as possible and tell me about my journey so that we can reach on booking time.

Dear sir

This is complain lodging so many times but issue not resolved.

I am having issue with the transaction dated on[protected] of Rs. 33, 153.00/- towards INB/[protected]/CITRUS PAYMENT SOLUTIONS PVT LTD/, for which amount has been debited from my account for the declined transaction.

As checked the details, the bank records show that the transaction vide reference number (PRN) [protected] was successful and the same has been routed to the vendor.

We request you to coordinate with my axis bank by confirming the PRN details and please reflect the same amount to my account.

Regards
Shambhu kumar
Mob [protected]

Flight G8-284 from PNQ - BLR, originally scheduled to depart from Pune at 13:00 on June 5th was rescheduled at the last minute to depart at 20:10 (June 5th) making it impossible for me to catch the flight due to prior commitments.

Making such drastic changes (a 7hr+ delay) to the itinerary even when web check-in was enabled and I had checked in successful is disappointing and has caused great inconvenience.

I recently received a call from GoAir saying that the refund amt calculates to only 400 something which is ridiculous.

I've had experience with GoAir before and had believed it to be sincere but this kind o[censored]nprofessionalism was not expected.

I have made a spelling mistake in my first name while booking my ticket, and I was in need of assistance with the procedure I need to follow to correct the same. I am constantly trying to contact GoAir customer care but I'm not getting any response. Can I get a valid customer care number or email address where I will be properly assisted.

I had done a booking for 2 tickets in Jan for travel to and back Mumbai - Cochin in May which was cancelled due to Covid. I was asked to change the dates at an additiional fees of Rs 2000+ which I did for Nov 12 to 16. I get a msg that the said flight is cancelled and can change booking for the next 1 year. When I go for a change booking for 1st Nov21 and return on 4th Nov, I am asked to pay Rs.11660. This is utter nonsense victmising the existing ticket holder who has already paid money and has not enjoyed any service . I want the monies paid to be returned.
The PNRs are DYZ9ND and WC6L7N.

SANTOSH MENON
[protected]@gmail.com

I have booked ticket from Delhi to Mumbai on Go air scheduled flight on 29/03/2020. However, due to Covid 19, all flights got cancelled and our PNR was saved for booking at later date till one year.

Now, i am trying to reschedule my flight but under "Manage Booking", no flights are visible against my PNR (Q51HMV).

I tried contacting helpdesk[protected] / +[protected] but no body picks despite multiple calls at various times.

Request you to intervene and help me in booking my ticket.
This is not good from Go Air to not give option to reschedule the flights.

Please help as soon as possible and revert.

I Booked tickets for a round trip between Bangalore and Mumbai for self and family before pandemic lockdown in the MakeMyTrip portal. Onward journey date was 17 May 2020 and return journey date was on 23 May 2020. Due to lockdown all flights were cancelled and the refund was supposed to be in credit shell as per the Govt. of India and can be used before 31 March 2021.
Booking amount was 21715 rupees for both onward [ GoAir ] and return [SpiceJet], but now GoAir tickets are cancelled which is of 11740 rupees without my consent and showing No refund due in the portal.
When called to GoAir Customer care, they say refund is not possible, and changing the passengers also not allowed, only rescheduling is allowed with same passengers. since i booked for my family with kids, it is not possible to travel with kids in this pandemic situation.
now i should either get full refund or should allow the change in the passengers or should get the amount in credit shell as per govt order.

Go air customer care doesnt reply to customer who is calling toll free number till hours of holding . Not getting proper response as how to use credit shell for the ticket booked in lock down which was cancelled by airlines. I need a call arrange by customer care rep and provide resolution as ticket prices are increasing daily on your site.

I need a refund back for my ticket as per the Supreme court’s ruling which clearly said all domestic flights are supposed to refund the amount of their customers to the original mode of payment. You guys are breaking the law by withholding my refund amount and by pressurising me to only book from your site. A ticket to where I wish to go costs Rs. 8536 on your site, I’m getting a ticket of Rs. 4436 with Air India. Either you guys refund my money or give me a voucher that I can use else where.

Dear Sir/Madam

Goair Ref No. : G00954213
PNR No. : U6E5SS

My above PNR no. flight had cancelled due to Covid. My credit shell not given by airlines. They have already re booked my ticket on 13th Dec 2020 without contacting me. I have no plan to travel on that day. I have tried so many times to contact to go air at customer care no and by mail but no one responding. I want to resolve my problem. I want my money refund or credit shell.

Thanks & regards

Pushpendra
[protected]

I am raising this complaint to instantiate a case of horrible extreme customer Harassment caused by Go Air Airlines under pandemic crisis for ticket booked on 26th October 2020 for three passengers for travel on 25th November, 2020 for a scheduled direct flight G8 916 with PNR EDJJ7X from Kolkata(departing at 8 50am) to Chennai(arriving at 11 10am).
The journey has been planned for scheduled routine medical check up of my aged parents at Apollo Hospital Chennai. The total journey period might have been 5 hours at a
maximum from Kolkata residence to Chennai. All of a sudden the carrier named Go Air airlines authority intimated us through email about the change of our journey schedule
without our consent. As per new schedule our total journey has been broken into two parts with two different flights from morning 6:20am to afternoon arrival at 16:15 pm covering
10 hours flight journey in place of 2.5 hours flight journey as per our earlier plan. Moreover we have reach Kolkata airport early morning before 4:00am for completing journey
formalities. This reflects the inhumane noncooperative attitude of Go Air airlines authority towards aged flyers deliberately forcing them to take an unscheduled route to reach their destination.
If you are stopping the flight completely for your company internal reorganization you should not have allowed customer to book the ticket for the direct flight, alternatively the direct flight should have been stopped from end of November so that existing bookings is not affected. It is horrible experience with Go Air. I would not recommend this airlines. You are not committed to your flyers.
If Go Air is really concerned about the issue, request to allot us to the direct flight in other allied airline services like indigo, spicejet, airasia for direct flight from CCU to MAA for same PNR.

I've booked go air ticket from kolkata to pune and In one of passengers surname by mistake 1 extra character is added. So Actual name is - Shaira Khatun and on ticket it has been misspelled as Shaira Khatiun . So need to remove i from surname i.e. it should be Khatun.

PNR is TYK6GT

Dear GoAir,

My flight was on 27th Oct20, from Varanasi 20:20hr - Bengaluru 22:50hr (PNR-I5JZPS) but the flight was rescheduled two times within a short span of time.
I had my examination on 27th Oct Morning Shift and Flight was also schedule in the morning. This is my worst experience with GoAir.
I had my next exam in Bengaluru but there is no other flight on that day.
I called many times to customer care, e-mail GoAir, but no response from your side. I just want my full refund for the ticket.

Regards,
Subham

Hi,

We had made bookings for 3 passengers with PNR AD9D7U for travel on 1 April 2020 via Yatra.com, which got cancelled due to COVID.
It was communicated to us that either it would be refunded or we could use the full amount for travel within 1 year. As in the current situation it would be uncertain if we can travel I sent couple of requests via email to [protected]@goair.in as suggested on their site, but no response from them so far. Now I wish to plan travel and use the credit for the same, but as suggested on their site, if I go to 'manage bookings' and enter my PNR, it correctly identifies it and gives the names of passengers, but dosn't show any flight or amount there and not giving any option to book from there.
If I contact customer care, the voicemail about covid care instructions literely keeps going on for more than half an hour and it's impossible to reach any customer respresentative there.

Pls. look into it and let me know, if you can refund the full amount or we can use it for travel planned in Nov and how.

Thanks.
Jignesh Chudasama

Hi, We have booked flight tickets for 5 persons to and fro.
But due to covid situation, we have not travelled and also informed the same to airlines and later flights were also cancelled.
They informed us the PNR's will be valid for 1 year, but no one is sure when the situation will be settled. It's total 10 tickets ad around 25K.
No one is responding to emails or phones. Please refund the amount, if required can deduct some amount .

I had a flight on 8th November from PNQ to NAG which got cancelled from GoAir stating the reason beyond there control, now they say they hold the cash for one year where I can reschedule any time after 8th, now when I checked there were no flights in the current and upcoming months.

No I need my refund, how to proceed.