GoAir Complaints & Reviews

Dear Madam/Sir,


You have cancelled our flights DELHI – LEH (July, 8th) and LEH – DELHI (July, 24th) and I've received credit notes to travel again instead of refund !!!

But I was the victim of a mountain accident this summer and my doctor informed me that travelling is now impossible for me.

So I ask you REFUND of all the tickets (February, 2020) YOU HAVE CANCELLED on July, 6th and...

I had a flight from Jaipur(Jai) to bagdogra(ixb) on 4 june 2020. At last moment go air cancelled my flight i was made fool by them and they even not refunding my money my pnr DC1R7K...

Sir,

My Goair flight ticket PNR Number W3QWJL from Pune to Ranchi (Connecting flight ) was on 27/10/20 at 2100 hrs was prepond by Goair and i was not informed by any means as a result i missed the flight and requested them for full refund by sending 6 to 7 mails but they neither giving reply to my mail not refunding the amount.
Submitted please....

I have booked two way flight from HYD to LKO and vice versa. The one from HYD to LKO was cancelled, no refund was given. The one from LKO to HYD has been rescheduled without any knowledge. It goes via Delhi with more than 9 hours of layoff. I had booked a non stop flight. Moreover, their customer care does not pickup the phone.
PNR no - N5JIXF...

I have book a ticket from Guwahati to Patna for 01dec2020. They give me connecting flight ticket via kolkata. Now they have cancelled flight from Kolkata to Patna. Now they are not providing any alternate flight nor refund for whole journey.
Dear Smart Flyer! GoAir would like to inform you that your PNR O6NFGP on flight G8-761 on 01Dec'20 from CCU to PAT has been cancelled. This change is due to issues beyond our control.
Why...

Am Gargi Swarupa Sahu.My flight with PNR G5M26P scheduled from Mumbai to kochi on 14th November 2020 and return flight with PNR L8H8UZ from kochi to Mumbai both got cancelled by goair airlines.I have mailed several times .But there is no response. Kindly refund my full amount by money only to my account as soon as possible.
Email- [protected]@gmail.com...

My flight pnr no. YYFTUW and flight no.G8-202 from Ranchi to Delhi has been cancelled, I have called Go air customer service N no. of times but no one is answering.. Expecting you to resolve this issue as soon as possible. Even if i am using this PNR for fresh booking its not working. Its been more than 15 days but no body is answering my mails, i have written to nodal officer, refunds, feedback(email ids) but since today no one has ever...

I was travelling from new delhi to srinagar from flight no G8191
when i landed at srinagar i collect my lugguage i went out side n checked my lcd n it was broken once i checked i tried to contact goair staff but security persons didnt allowed me to contact them ... then i was waiting for whole 3 hours at the goair counter but non of the person assested me... i request ua good self kindly look into this matter...

My name is Jamshed Dastur I am staying in Muscat Oman. I have book one air ticket from Muscat to Mumbai (return) for two person. My air ticket date of booking was 25th February 2020. My travel date was 14th June 2020 from Muscat to Mumbai & return on 29th July 2020 from Mumbai to Muscat. I have book this ticket from your authorised agent name Marmul travels in Muscat. I could not fly because both country airport was close. BOOKING REFERANCE...

I have not yet refunded against PNR I2M3GL which was booked 23.02.2020 for travel date 24.05.2020. I have already lodged the request for refund on [protected]@goair.in but still not received refund amount. I have tried customer care number so many times but there is no response received from them and not able to talk with customer care personnel only call is waiting...

Hi, I was due to fly with my mother (PNR KYW8SD and PNR GE6Z5E) from Ahmedabad to Hyderabad (Flight No. G8 481) on Thursday 19th November 2020. When I logged onto their website to do a Web-checkin, that is when I found out that my flight had gotten canceled. I still haven't received any information regarding this and I demand a complete refund on both my tickets.

On the web portal, a different flight is now being offered which...

Hello,
I have booked flight from pune to ahmedabad (PNA XE1JKK) for 17th Nov, the flight was to depart 08:45 and reach Ahmedabad on 10:15 am, when I tried to do web check in today, i see that it has changed to depart from Pune at 09:55 and then layover at Delhi for 6 + hours, and then reach Ahmedabad to 19.50. No intimation was given for this change! Highly unprofessional !!...

Flight got cancelled without informing even my a single sms...no reschedule given...and till now no refund nothing...no one is receiving call... please donot book their flight ever ..ggo for indigo...go air must shut down in few years...

This is to inform you that we processed a booking for a re-issue bearing PNR - WYKP2D.
While processing the transaction, the amount was deducted immediately from the account. However, the payment status is not yet confirmed.

When checking with the Bank Manager, we received a confirmation that the payment was successfully credited to the Airlines Bank Account. Below is the transaction details:
Transaction ID:...

Hi,
As per checking my PNR S4EDUY in GO AIR portal getting not same information as you wrote in trailing mail. Without Informing me how can you change my travelling time from 2 hrs to 9 Hrs and change flight direction. As per received Ticket my Journey time 11:00 AM on 15th November and Arrival Time 13:00 Hrs on 15th November but current status in GO AIR website for Web checkin then i am able to see different time and different flights(G8...

Dear sir

This is complain lodging so many times but issue not resolved.

I am having issue with the transaction dated on[protected] of Rs. 33, 153.00/- towards INB/[protected]/CITRUS PAYMENT SOLUTIONS PVT LTD/, for which amount has been debited from my account for the declined transaction.

As checked the details, the bank records show that the transaction vide reference number (PRN) [protected]...

Flight G8-284 from PNQ - BLR, originally scheduled to depart from Pune at 13:00 on June 5th was rescheduled at the last minute to depart at 20:10 (June 5th) making it impossible for me to catch the flight due to prior commitments.

Making such drastic changes (a 7hr+ delay) to the itinerary even when web check-in was enabled and I had checked in successful is disappointing and has caused great inconvenience.

I...

I have made a spelling mistake in my first name while booking my ticket, and I was in need of assistance with the procedure I need to follow to correct the same. I am constantly trying to contact GoAir customer care but I'm not getting any response. Can I get a valid customer care number or email address where I will be properly assisted....

I had done a booking for 2 tickets in Jan for travel to and back Mumbai - Cochin in May which was cancelled due to Covid. I was asked to change the dates at an additiional fees of Rs 2000+ which I did for Nov 12 to 16. I get a msg that the said flight is cancelled and can change booking for the next 1 year. When I go for a change booking for 1st Nov21 and return on 4th Nov, I am asked to pay Rs.11660. This is utter nonsense victmising the...

I have booked ticket from Delhi to Mumbai on Go air scheduled flight on 29/03/2020. However, due to Covid 19, all flights got cancelled and our PNR was saved for booking at later date till one year.

Now, i am trying to reschedule my flight but under "Manage Booking", no flights are visible against my PNR (Q51HMV).

I tried contacting helpdesk[protected] / +[protected] but no body picks despite multiple calls...