GoAir Complaints & Reviews

Kindly note i have booked a flight through goair of 1st june under pnr no. Q7qjhm from mum-del, the flight got cancelled by airline at last hours & the customer (Means myself) has no information till i banged my head. Aftwards, they assured me of generating pnr credit immediately to re book my flight. I accepted that also but 72 hrs were gone, no pnr credit was available, only received a fake/ bogus/ empty email from goair stating "you can now rebook your flight with pnr credit" but when i tried, it was nothing credited. As my traveling was urgent so i immediately booked another flight & reached my destination. Afterwards, it has been now 60days almost, i am chasing goair for my full refund. I have written 100 emails, msgs on fb, twitters etc but neither their customercare dept responds nor senior team of goair. It seems, they are cheating their customers badly as 60days are enough to generate full refund. Sometimes they come up with trivial excuses such as as dgft did not approve to fly that flight. If dgft did not approve that flight how come goair or their aggregator yatra.com was taking booking of that or those flights, why those flights were flashing on their platforms?? It's not customer's fault. I have booked & i have paid fully so they need to refund as per the norms of civil aviation. Then lately they pushed for taking pnr credit for future but that is not required, as neither i am going to travel again through that segment during this pandemic situation, nor it would same number of passengers, therefore, i have been requesting & requesting so far to them to give my full refund back but it seems all my grievances are falling on deaf ears. Please help urgently to safeguard our interest & impress upon the airline to give my refund asap. Even they have sent me a full refund credit note on 21st june 2020 but to date, no actual amt is credited in my account. It was all fake & scam.

Thanks & regards
Lalit

I was booked a ticket from kolkata to jaipur but my flight was canceled and i don found my money redund

Dear sir,
My last complaint of not Refunding cancelled flight against PNR no. IFQUVR is yet not resolved which you are showing complaint resolved. In the mean time there were many correspondence taken place between [protected]@GoAir and myself which I am sharing with you-...

[protected]@goair.in Sun, Jul 26, 2020 at 11:13 AM
To: "[protected]@gmail.com"
Dear Mr. Rajput,

Thank you for writing to us.

We note your request for full refund of PNR#IFQUVR. We regret we are unable to comply with your request and assure you that no discourtesy is intended.

We look forward to welcoming you on board our flights.

Regards,

Shobha Karkera,
Executive– Customer Care
GoAir

[protected] Original Message[protected]
From: Arun Rajput [[protected]@gmail.com]
Sent: 25/7/2020 7:13 pm
To: [protected]@goair.in
Subject: Re: Refund of cancelled ticket on special case [ ]

Dear sir
With reference to your reply about sector change is permitted.
It is intimated that, my guest who lives in Village and never goes too
long out side. She came to Chennai along with my brother in law to look
after my hospitalised wife. My brother in law returned just after dropping
her. The flight was booked due to on going korona pandemic problems to send
her back. After cancellation of Booked Flight she went back by train to her
Village and she will never come back to Chennai. After few month I will
also go permanently from here to other place on posting as I'm in
transferable service . Therefore it is evident that the passenger for whom
the flight was booked not going to travel in future at all. Now once again
it's humbly requested that my booking amount is to be refunded immediately
as I needed it for my sick wife to meet hospital expenditures.
The need full action from your end will help me a lot.
Thanks and regards

On Sat, 25 Jul 2020, 13:01 GoAir Feedback, wrote:

Dear Mr. Rajput,

Thank you for writing to us.

With reference to your email, we would like to inform you that sector
change is permitted.

We look forward to welcoming you and your family onboard our flights.

Regards,

Shobha Karkera,
Executive– Customer Care
GoAir

[protected] Original Message[protected]
From: Arun Rajput [[protected]@gmail.com]
Sent: 23/7/2020 10:27 pm
To: [protected]@goair.in
Subject: Re: Refund of cancelled ticket on special case [ ]

Dear sir
I like to Inform you that I have booked this flight for my gest
who come for one time to visit Chennai and they are not going to come back
in future. Hence I couldn't be able to use this amount in future. Therefore
it is requested to return my money.

Further I like to brought in your knowledge Chennai-Jaipur is not my
hometown sector therefore it is not possible to plan any journey by air in
this sector.

On Thu, 23 Jul 2020, 15:54 GoAir Feedback, wrote:

Dear Mr. Rajput,

Thank you for writing to us.

We sincerely regret the cancellation of G8 504 from Chennai to Jaipur on
10 July. We can understand your annoyance in the given situation since
you
have a planned itinerary. GoAir does everything possible to adhere to
published flight schedules. However, there are times when circumstances
beyond our control make changes inevitable.

As per policy, you can use the value of your ticket for travel on a
future
date and for the same sector up to one year from original date of travel.
There will be a one-time waiver of change fees, but fare difference, if
any, will be applicable. You can use our website www.goair.in or app to
reschedule all impacted bookings, even if your booking was made through a
travel agent.

We look forward to welcoming you onboard our flights soon.

Regards,

Shobha Karkera,
Executive– Customer Care
GoAir


[protected] Original Message[protected]
From: Arun Rajput [[protected]@gmail.com]
Sent: 8/7/2020 6:50 pm
To: [protected]@goair.in
Subject: Refund of cancelled ticket on special case

I am defence personal and l had booked flight G8-504 with PNR - IFQUVR on
29-06-20 for LAKSHAMI who is my guest and came here first time and was
going to travel by air first time along with one of my friend. Today we
got
the flight cancellation message and we booked another flight on urgent
basis as no GoAir flight is available in next 15 days. There is least
chance that she will travel in next one year or so . As she usually
doesn't
move even out of her district. So please refund my money as soon as
possible because your "rebooking offer in next one year" is waste for me.
Please consider my case else l have to file complaint in consumer court
and
CIVIL AVIATION.




ref:_00D90g2nX._5000o30gz40:ref
...
I clearly told them that I booked ticket for my guest who lives in Village and never travels a long. On urgent requirement of looking after my hospitalized wife she came here along with her father who returned on next day. So I cannot plan her air ticket for next one year.

I have booked a ticket four 4 people for 4th apr having flight no G8-101, PNR NO N82WWM but due to Pandemic COVID 19 our flight got cancelled and we were given credit vouchers which is to be used till 31st March 2021 but as we don't want to travel now due to health issues and other problems so we want our amount to be refunded in our account not in form of credit vouchers as it is for no use o[censored]s.So kindly refund th

Hello team,

This complaint is strictly for go airlines company which i am doing here after hectic follow-ups. Since i have two journey for which i had booked ticket with pnr reference number x69u6c and because this lockdown situation flight cancelled and there is no need to travel now, even since after that i got an email from go air that your amount will be refunded and same i have forwarded to customer care and even calling them from 2 months, they are not even picking up any calls nor they are replying to my follow-up emails. My total amount of rs.6791 is stuck with this worst go airlines which i am seeing now. I am attaching all the screenshot and mentioning date of journey from which flight is cancelled

1. Pnr reference number - x69u6c - flight 3was scheduled on 7th may from mumbai-to-ranchi and it got cancelled still no refund received.
2. Pnr reference number - e6iz8m - flight was scheduled on 01-june-2020 from ranchi-to-mumbai and it got cancelled still no refund received.

My humble request please take necessary action and allow my hardwork money to refund to me.

Hi Sir/ Madam, I\'m trying to get in touch with the call center of GoAir Airlines and none of the calls have been received. I understand that during a pandemic there is more demand but that doesn't mean there is no service provided. I have an emergency and I have to fly but the flight is postponed without any intimation. I have been calling the customer care for almost 48 mins no response, 2 hours and then I have been on call from my friends number there is no response as they cut the call within a few seconds. This is not the way you treat your customer when they are in dire need of help. I have an emergency as I have left my home and have no place to stay in Bangalore and booked a flight accordingly for 21st July and I need to be home soon. Please take a strict action against this fraud and request them to rebook my flight with some other airlines. I am not in staying well here in Bangalore. There is no such treatment we have received from any other airlines. Hoping to hear from you soon. Thank you.

Respected Sir/ Madam,

I had booked my air  tickets via clear trip booking site for GO AIR airlines 404 Trip ID[protected] flying from new delhi to varanasi for 10th of April 2020 with Go Airline PNR No P56VFF for three passengers namely Ms Himani Shali, Ms Rachna Pandeya and Ms Suman Rani.As a law abiding citizen we had canceled the tickets as per the instructions of GOI on imposition of countrywide lockdown due to spread of Covid19.
Â
Sir looking at current situation, we won't be able to travel uptill next year due to some health issues and therefore I request you to kindly refund my money back to my account. Â Please find the ticket attached with a total fare amount of Rs 6, 864/- to be refunded for your kind perusal.Â

I booked my flight ticket from chd-pnq. Goair cancelled my flight. It is neither refunding my money nor re-scheduling my flight.

Pnr j3ujji chandigarh to mumbai 29 june 2020 11.30 am flight the flight was rescheduled to 13 september 2020 and not at all notified me and then i used to reschedule it from site but then they cancelled it from their site and told i can reschedule but when i tried to reschedule again it didn’t allow i have paid 10, 834 rupees and not even getting response. Why should i pay to a flight that did to fly at all they have to refund even the nodal officer of goalie is not responding i want refund

We booked one pnr(QYEFFT) for travel to Varanasi to cochin on travel date 20th July 2020. But Airline has outbound this itinerary to 13th September 2020. Party not willing to travel that date. So please arrange full refund as early as possible.
-Jayan Sivaram
Sivaram tours and travels
Travel agent of Akbar Travels online
+91 [protected]

My refund no return go air air line head office

This is to inform you that i have booked my flight on 10th of july 2020 from goa to varanasi on "g8 381 from goa to mumbai" and on "g8 349 from mumbai to varanasi". Pnr f2r1rl
But due to cancellation of flight from your side i have not been able to travel to my destiny. There is no refund option coming in your website. Only the "change booking" option was coming, which i could not do as i had to reach my home urgently. Also, no calls were picked up from your side at goair call centre. This is very poor service you are offering to customers.
So, its a request to you to refund my money as soon as possible.

Regards,
Vipul

I have booked flight for sxr- blr wide pnr F5Q6PC, my flight was cancelled by airline itself.they were asking to reschedule the ticket instead rescheduling i cancelled my trip .For the past 2 months i am asking for refund via emails, they didn’t respond even for a single mail.Kindly initate my refund or else give me ticket for the same sector.

Dear sir

Since four month, we are awaiting for the refunds of 13604 with interest as flight has not operated on that day.

Please arrange to process the refund the full amount in my account as soon as possible .

I don't want to reschedule the flight as we don't have any future travel plan in coming 2-3 years .so please arrange to refund the complete amount as soon as possible to my account.
For your reference invoice copy attached.

Please do needful for my complain against GO air .

Regards,
Dinesh Kumar Sharma
[protected]

My flight with pnr c5w8sc was cancelled by airline citing reasons beyond their control. However, i have till date not received option to reschedule the booking or any refund of the amount paid

Respected sir,

In march first week my parents and our relatives total 14 pax
Group was gone for pilgrimage to kolkata by train.

In return have booked flight for them only for to take experience of flight journey.

Below pnr for go air my parents and other relatives suppose to travel on 18 march 2020 from kolkata to ahmedabad

Z7u8vp, g4zz5f
On 17 march 2020 evening we were informed by go air that the flight is cancelled which we booked for my parents and other group.

We have find the best alternate is flight only because train was full and we were unable to book train, so we have choose indigo flight as alternate because covid situation was worst that time.
Go air have cancelled flight due to covid 19 and indigo have successfully flown that time even covid 19 was very active in india.

On 17 and 18 march i have received call from go air kolkata office asking me if we want full refund or not. I had informed them to process full refund. And i have booked indigo flight instead of go air.

Now go air is providing us pnr protection instead of full refund.
I and my agent had make lots of mail and tweets and calls but not getting positive reply from them.
Go air is offering credit shell and pressuring us to use that credit shell in our next booking.

All 14 pax are aged and not able to take the flight journey next time.

We are not in fault as the indigo operated successfully on 18 march and go air is cancelled then only fault is of go air. And go air must give us the refund only and not any credit shell.

After lots of mails, tweets and calls we seems that go air is testing our patience since last 3 months and not giving any reply on mail and tweets.

I am doing this last mail as request for refund. If i will not get reply or refund within 1 week then i will take the legal action against the go air.

My pnr no is ifquvr. Email id - [protected]@gmail.com. Goair sent cancellation message on 08 july 20 evening. My money was not refunded and given option for reschedule the ticket. My financial condition is bad. I don't want credit shell. I want refund. I emailed to goair on 09 july 20 but no response.

Please help in this matter.

I have booked flight for 2nd june from nagpur to pune in feb 2020. And i have tried to contact goair for cancellation but was unable to do so. And i had to reschedule my flight to 26th jan 2021 as i didn't had any other options as no cancel tab was available then on goair website. Now i am trying to cancel the flight and refund amount shows rs -1978 (Negative). When the flight was cancelled why i am not eligible for refund this seems to be unfair, i want to cancel and get the refund.
(Pnr j6kbsp)
Service request no. G[protected], g[protected], g[protected] no response on email and phone.

Before the lockdown 1 i booked a go air flight G8-1802 from bangalore to port blair for 20th of march. But the flight was cancelled by the airlines itself and was not able to connect to the customer support.
It's been 4 months and i haven't received any refund. I booked the tickets from my amazon account....

Respected sir,

In march first week my parents and our relatives total 14 pax
Group was gone for pilgrimage to kolkata by train.

In return have booked flight for them only for to take experience of flight journey.

Below pnr for go air my parents and other relatives suppose to travel on 18 march 2020 from kolkata to ahmedabad

Z7u8vp, g4zz5f (Refund processed)

On 17 march 2020 evening we were informed by go air that the flight is cancelled which we booked for my parents and other group.

We have find the best alternate is flight only because train was full and we were unable to book train, so we have choose indigo flight as alternate because covid situation was worst that time.
Go air have cancelled flight due to covid 19 and indigo have successfully flown that time even covid 19 was very active in india.

On 17 and 18 march i have received call from go air kolkata office asking me if we want full refund or not. I had informed them to process full refund. And i have booked indigo flight instead of go air.

Now go air is providing us pnr protection instead of full refund.
I and my agent had make lots of mail and tweets and calls but not getting positive reply from them.
Go air is offering credit shell and pressuring us to use that credit shell in our next booking.

All 14 pax are aged and not able to take the flight journey next time.

We are not in fault as the indigo operated successfully on 18 march and go air is cancelled then only fault is of go air. And go air must give us the refund only and not any credit shell.

After lots of mails, tweets and calls we seems that go air is testing our patience since last 3 months and not giving any reply on mail and tweets.

I am doing this last mail as request for refund. If i will not get reply or refund within 1 week then i will take the legal action against the go air.