GoAir Complaints & Reviews

The flight with pnr (W5wvjf) was supposed to depart from nagpur to patna (Via delhi) on 11th june (G8-2516 and g8-2511) but on trying to web check in 2 days prior, the status showed that "your flight has been cancelled and kindly reschedule your flight". But there was no update on when the next flight will take off. So, i was forced to book ticket through other airlines. I tried to contact go air customer care support helpline line number but it was not reachable/switched off/number does not exist. I mailed to go air nodal officer three times but no positive response from them.
Now, my money is stuck and do not know when will get it back or will get it never.

Respected sir/mam,
I booked a ticket for patna to delhi for 14 march 2020 (Pnr c4m2xf) for my professional tour. But unfortunately i misplaced my boarding pass after completing the trip. Now i need a confirmation that i board the flight on 14 march 2020 as i have to submit it to accounts department of my company. Kindly provide me the boarding pass copy or any confirmation mail or letter. I shall be very thankful to you. I attached the copy of my flight ticket.

Gracious
Sanjeet kumar

Go air has cheated and taken Rs11276.
I have booked flight from Pune to Lucknow on 4th June but got cancelled without informing me.After calling help line number numerous time finally my call got connected and I waas asked to reschedule abd pay the difference.I again reschedule it to 8th and it again got cancelled 2 days before.I received a mail that I will get total refund but when talked to help line they refused and said that no refund will be possible.I have written mail to them numerous time but there is no response.

Pnr t6sptc
Ahmedabad to patna
Doj 05/05/2020
Passengers name
Gautam kumar
Rupa kumari
Ganga devi

They all are belongs to my village came for finding work but due to corona they returned by shramik express after cancellation of flight.
Now they are not return or go anywhere due to current circumstances.

I already mailed 20 times to go air but they not responding.

So i request you to please refund my money to original source.

It will help us during lockdown.
Thankyou

I had booked a goair flight (Pnr: j63dpc) through amazon for travel on 28th march from hyd to lko. But due to the lockdown all flights got cancelled. I tried to contact goair several times through phone and email but nobody responded. As mentioned on their website about credit shell, i thought it would be created for me also. I checked on their website and could see the amount. Still i tried to contact many times just to confirm but got no reply.
Now when the flights resumed from 1st june, i wanted to rebook for the same route using my credit shell but the flights were not available through goair. As they were not responding, i contacted amazon (Cleartrip) customer care and enquired about my credit shell. To my surprise they told me that my flight was rescheduled for 13th sep 2020. And this was done without my knowledge.
Please help me with this. Now i don't want any explanation or recreated credit shell. I just want my refund asap.

I had booked my ticket for 1 june, 2020 [goair g8-2604] from indore to mumbai which got cancelled. The pnr of my ticket - a9pp6q. I didn't get the refund yet.
I had dropped emails and tried to connect with the customer care multiple times but didn't get any response.

I purchased air ticket from go air before 4 months to travel from dmm to cnn.
Travel date was 27 may 2020. Due to the international flight ban followed by the covid 19 pandemic, i got intimation from go air through email to reschedule the ticket 14 days in advance (To reschedule without fine). So i rescheduled to 12 june 2020, hoping that the international travel ban shall be lifted by this date. The fare difference not received till now. Now i have no option to reschedule the ticket without penalty. Since the last refund not credited yet even after 4 weeks, i'm afraid to apply for refund. I want to travel back to india as soon as the international flight ban is lifted. So urgent want o reach go air customer care to have a solution (Reschedule without penalty till the ban is lifted, or to refund the cost immediately). I have no job since last 3 months, and unable to meet my lively hood expense. Any loss towards this air ticket fair will be unbearable to me. Kindly help to resolve this issue. Thank you.

I booked a ticket for 17 april with pnr number i5wrws. It has been cancelled due to the nation wide lockdown. According to the government rules they have to pay me full refund. But as of now i didn't get one

Goair - the airline doesn't want to communicate on neither mail nor any executive available on phone.
5 tickets have been cancelled during national lockdown and 1 ticket has been cancelled during cyclone in mumbai.
Some of the tickets have been booked through makemytrip and rest booked through paytm.

They have just given me a request no.-g[protected]Cancelled during lockdown) g[protected]Cancelled due to cyclone)

I have received a message that my flight g8-172 from pune to new delhi has been cancelled. I am calling customer care since and since the call is going on and on but there is no response.. It's very pathetic.
I need to get full refund. I am unable to understand what type of service is this..
I want this issue to be resolved as soon as possible..

Hi,

I had booked goair flight on 21st may, pnr#t5kvjf for travelling on 6th june 2020.
I had lost my job and vacated my house and living at my friend's house, just 2 days before they cancelled my flight and demanded extra 6000/- for rebook, as i had no option, i gave them extra money.
Still they again cancelled my flight 3rd time, somehow contacted their customer care after lot of trying, they told me this time this will not be cancelled so i rebooked again as i had no other option.
I was shell shocked and frustated when i got their mail cancelling my flight 4th consecutive times.

I just want my hard earned money, in this tough times they are just duping gullible customers with their sheer cunning tricks.

Hi,

I had booked a flight from delhi to bengaluru on 8th june with goair. They cancelled it on 6th night and didn't give a refund or a different flight to rebook. As it was emergency trip for me i had to rebook with different airlines. They never pick up their customer support. My money is gone. Please help.

Regards,
Gouri natarajan

I have booked ticket on 7th april through mmt mob app for kolkata to ahmedabad for dtd 15th april 2020 by goair flight g8-537 with pnr-m4j4xi. But due to lockdown flight cancelled and my money stucked for almost 3 months. No any sufficiant reply by airlines given even just shows the status pending. So its really cheep.

Pnr no sb3pmd, flight no g8767, ahmedabad to varanasi, date 06/06/2020. Name mohammad shamshad khan

Hi..
My name is dipak dabhade
I am booking of flight ticket ahmedabad to nagpur through irctc air
Flight is goair
Booking date:-28/05/2020
Traveling date:-03/06/2020
But 1st june 2020 goair mail me that flight is cancelled...
And that mail clearly mentioned full refund or reschedule...
But i am mail goair and irctcair regarding to that but in last 10 days goair not given any reply and irctc air is tell me goair is not given any option from your ticket no refund no reschedule you please contact goair...
I am try to contact goair in last 10 i am doing call i think 200 times but nothing any reply
My pnr :-re78qx
Contact no :-[protected]
I want refund... Or reschedule...

36 oman riyal 23/3/2020 ticket canceled no give mony ok fayda travels all khoud oman

36 oman riyal

My client had booked a flight from kolkata (Ccu) to bagdogra (Ixb) with goair, the principal agent being m/s kafila holidays. The flight no. Was g8-538 with pnr byypgq and the travel date being 03/06/2020.
The booking was made under corporate booking as per the airlines' terms which allows full refund upon booking cancellations.
I tried to communicate with the airlines on their customer care numbers but the calls remained unanswered even after holding the call for 30-45 minutes.
Again i tried to communicate via email and got a reply which is attached herewith. The terms laid out for re-booking are stringent by nature, moreover they are not operating any flights in the near future for the said sectors as per their terms.
I kindly request you to help my client get the full refund of the booking amount as there are not many options left.

I have posted below on 5th may in goair fb page.

https://www.facebook.com/GoAir/posts/[protected]

@goair worst airlines i ever seen, continuously flight getting canceled and my money stuck thrice. Now i have to go with another airlines with huge amount (As its emergency and i have to travel). Why the hell you have given customer care no, when there is no one to assist? At least have some courtesy to reply back through mail/call/messenger. I didn't have to request this much for my leave but you guys are too much no response at all. I want my money back not credit shell, i may have travel plan in future but i am dam sure i am not going to choose this airline so give dam my money back.

Before this post, i saw almost 99% people are facing the same cancellation issue. You should not do this with customer in current situation were most of the people are facing financial changeless. We selected your airline because it was cheep as compare with others but that doesn't mean you start taking our hard money.

At last it turned out your nature and ethics are much more cheaper than that.

My flight goair of 3rd june 2020 got cancelled
Pnr - m61gxs

No refund nonresponse from airline
I want my money back

[protected]@gmail.com
Kindly email ne for contact