GoAir Complaints & Reviews

My pnr yb3bmt has been cancelled due to corona virus. I am trying to reach go air they are picking up the calls nor responding to email.
I need full refund....

"hi,
I am having a booking on the name of mr. Rabindra singh from new delhi to ranchi on 29th of this month with pnr number : ld649x. My flight was supposed to depart at 9:45 on 29th of june 2020 from new delhi, today i got a confirmation on call from your company that the flight is rescheduled for 15:10 on 29th of june 2020. I would like to bring your concern towards this issue, since i booked the flight for 9:45 am of 29 june,...

My go-air flight was on 1-july 2020. Now its been cancelled and i'm trying to contact the customer service from last 12 hours continuosly but they are not picking up the call. Also the next go-air flight is 7-8 days later its too late for me. Atleast provide me tickets in some other airlines or provide me a refund.
The customer care is not even responding calls or emails. Also the nodal officer is not responding the mail....

Hi
I booked goair flight from patna to pune for 17th june which was cancelled by the airline. I did not get any refund on this neither their customer support team is reachable. I have dropped many emails and tweets there is no response at all. They are cheating customers and looting us. My pnr is a7vrqj...

We booked this goair flight from pune to chd via irctc but the flight got cancelled.
Inr 14910 which was paid via agent is now refunded but 600 inr that was paid directly to goair for rescheduling as the flight got cancelled for the initial booked date is still not refunded.
Pfa screenshot which mentions that inr14910 along with inr600, so total of inr15510 will be refunded.

I would like to know when and how my...

I booked a ticket from hyderabad to ahmedabad, my ticket details are as under.
Passenger name : poojan parikh
Airlines: goair
Sector - hyd to ahmedabad
Flight no: g8-551
Booking id: nf[protected]
Date: mon, 23 mar '20
Pnr - wdwg4x

Passenger name: kalpesh parikh
Sector - hyd to ahmedabad
Flight no: g8-551
Booking id: nf[protected]
Date: mon,...

My flight was booked originally for april 02, due to lockdown goair changed it to april 19 which was understandable. When i checked my booking online a few dates before the travel date the booking was changed to june 15 without any prior consultation with me, i tried connecting to the customer service several times since i could not speak to anyone i dropped an email asking for a refund as it was pointless to travel in june.in may again when...

I had booked flight from pune to nagpur for emergency medical purposes to meet my asthmatic mother that too borrowing money from other freind of mine. As due to covid -19 i already have lost my job and my wife is pregnant. Go air had cancelled my booked flight and even 12 hours before departure there was no information against cancellation pune to nagpur – g8 283
On 1 june 2020. As even i tried to call customer care on 1800 2100...

Hi Team,

I have booked the tickets from Delhi to indore and back to Delhi for 18th March 2020. As you are aware of the current pandemic "coronavirus " the government and all local authorities have issued travel advisory and have been asking everyone to avoid local and international travel. In this regard, I would request you to kindly cancel my tickets (Booking ID _ EMT[protected]

I have been trying to call customer...

I have booked tickets from Mumbai to Indore on 7th March 2020. The travel dates were 23rd May 2020. Due to nationwide lockdown Go Air cancelled flight on 23rd May but have not refunded the booking amount. From 23rd May 2020 I am trying to contact GO Air office number of times but I am not getting any response. Also, I have written couple of mails but I have not received any reply to those mail. I am now completely exhausted and with no option...

I’m writing on behalf of mr krishna das who had a ticket booked from calcutta to mumbai and was supposed to fly on the 22nd of march. His pnr is w96dgj and the flight number was g[protected].
The lockdown was announced on that date and hence the flight was cancelled and he couldn’t fly back.
As i’m checking on go air website there are no flights from calcutta to mumbai in the coming days, nor is there any information available....

I have book my ticket deprture date 28 may pnr number is n32h6y
Pls conf. Rebook of said ticket. Regards dilip kumar...

My flight at schedule 26/03/2020 but its cancle due to covid 19 so plese reschedule my flight at 04/07/2020 and i will pay rest amount via credit card...

Flight has been cancelled by go air and i didn't get full refund or credit shell of pnr in my account.

Also, goair is not providing proper information to their customer. I have dropped 6-7 mails to
[protected]@goair.in but no response from them. Also, i have tried customer care but no one responded.

Please find below last message which i received from goair but i haven't found any pnr balance or refund.br...

My flight had been cancelled two times .first 11th June and after rescheduled on13 june .My money is also blocked for a specific one operator . Neither I can book another operator flight nor can book on Goair. customer care numbers are always busy (i.e [protected] and[protected] . I had also tweeted but no response. Me and my family have been stuck in Mumbai for the last one month due to cancellation of tickets.
Now i see the flight...

My goair flight g8-2519 from new delhi (Del) to nagpur (Nag) on[protected] was cancelled by goair. I received a message from goair stating that i have been given a voucher for the cancelled goair flight, which can be used on the same sector for upto 1 year. I want to bring to your notice that i have no plans to use the voucher. Therefore, i ask you to kindly direct goair to refund my hard-earned money that i paid for the service which goair...

Hi for booking idnf[protected] i had booked goair flight g8-404 for 10th june 2020 with pnr r4bufi but the flight got cancelled by airlines and goair sent us msg saying our pnr is saved with them and we can rebook the flight with same names.

Now my concern is since the travel date is already gone hence when i go on go air website to reschedule or change the booking the option is not available. Sine the refund is not given...

My travel was scheduled for 20th june, 20 via go air from mumbai to chandigarh. Just 2 days prior my ticket is cancelled without giving a valid reason as to why and there were no alternate flights available for the rest of the coming days. Not only was there the risk of getting stranded in a city during covid but i ended up paying more than double the price of the original ticket via another airlines. Go air sent a promotional mail saying...

Respected sir/madam,

Reg:
Journey date: 15 june 2020
Flight no: g8 56
Booking ref: o8jdvz
From to: muscat to kannur

I have been trying to contact go air customer service but no response. My flight has been canceled and i requested for refund because to the same sector i would not be able to travel in one year. Therefore protecting my booking (Pnr) for one year is not going to benefits...

I had purchased ticket for my mother through go air (Pnr mcts2x) to travel from abudhabi to kannur. The booking was rescheduled thrice due to cancellation of flights (5th may, 17th may and 19th june respectively). My mother was repatriated to india last week by vande bharat mission.

Recently, i had sent few emails requesting for cancellation and refund, the only response from your side was an email with complaint number (G[protected]...