GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
814
COMPLAINTS

GoAir Customer Care

Go Airlines India Ltd.

Website:
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Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
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86
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93
+91 22 6741 0000  [Head Office]
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54
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82
+91 92 2322 2111  [Customer Care]
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34
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66

Fax:
Fax:
+91 22 6741 0001  

Additional info
Feedback

Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
1%
Complaints
814
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir Complaints & Reviews

Sort by:

Goair — refusing to refund money against declined payment.

 Gufrani on May 24, 2018
I, Gufran Khan, booked a flight on 21st May for 20th June and I got a mail from your company on the same day that my payment has been declined so I made another booking on 23rd May for 21st June knowing that my previous booking has been declined by GoAir but today I got a text at 5:57 AM telling me that my declined booking has been confirmed. I want one of my booking cancelled and all my money back without any deductions. I am also sending the screenshot of the email of the declined payment as a proof.
Look into the matter at your earliest and I am very disappointed with your customer services...
Complaint comments  Read comments Complaint category Airlines

Goair — refund not received from goair

 samsen on May 24, 2018
Hello,
I booked ticket for 2 persons but had to cancelled the same.
Refund requested to goair 1 month back and i have been following up with goair. Bank account details are also given to them. Refund has not received yet. It is not clear when i will get the refund.
It is very much frustrating.in future will think twice before booking with goair....
Complaint comments  Read comments Complaint category Airlines

Goair — web check in counter at delhi terminal 2

 Laxman Kakarla on May 22, 2018
You have display board at delhi terminal 2 for web checkin passengers, however when i checked with counter executives the response is like this:

1. 1st guy said we have a separate queue for web check in passengers for luggage drop which is not there.

2. 2nd guy said we don't have any designated counters for web check in passengers.

Want to know who is correct and if there is no designated counter/queue for web check in passengers then why the display board is there? That too you are serving in india capital city airport where you will get many foreigners...
Complaint comments  Read comments Complaint category Airlines

Goair — flight timing issue

 HaPpY GhOtRa on May 20, 2018
Respected team
I am gurdev singh had booked a flight from hyderabad to delhi on 19/may/2018 and flight date is 29/june/2018. From the starting of the process i had opt the 10:20 am flight and when i had done all the payment then in confirmation chart, it is written that your flight timing is 5:35 am, this all is doing unfair with me, as i have face ample of errors in the go air website and one of the customer executive also told me that website is facing technical errors. While booking i have seen 2 errors and made the booking once again. I kindly request you that change my timings that i...
Complaint comments  Read comments Complaint category Airlines

Goair — bag loss — containing valuable items

 sgewali on May 20, 2018
Dear sir,

I, being a writer and freelance journalist from shillong, meghalaya, would like to inform your high office that goair airline company has lost my bag in transit.

I was travelling from bagdogra to guwahati on 12 may 2018
The lost bag contains most valuable personal items along with one laptop with precious data.

Now i cannot explain the ordeal i am going through in simple words.
This company has literally put me and my family in dire strait since i have lost my precious data saved on my laptop.

What is most disappointing...
Complaint comments  Read comments Complaint category Airlines

Goair — substantial monetary loss, mental anxieties due to the luggage loss which contains the valuable items

 sgewali on May 20, 2018
Dear sir,
I, being a writer and freelance journalist from shillong, meghalaya, would like to inform your high office that goair airline company has lost my bag in transit.

I was travelling from bagdogra to guwahati on 12 may 2018
The lost bag contains most valuable personal items along with one laptop with precious data.

Now i cannot explain the ordeal i am going through in simple words.
This company has literally put me and my family in dire strait since i have lost my precious data saved on my laptop.

What is most disappointing...
Complaint comments  Read comments Complaint category Airlines

Goair — missing baggage

 Sashmita12 on May 19, 2018
Had go air flight from bbi to mumbai. From mumbai had jet airways flight to amsterdam. Go air staff didn’t upload the baggage from bbi saying flight is overloaded and said they vl b sending luggage next day jet airways flight to amsterdam. 2 days have passed but no update, didn’t recieve baggage at amsterdam. My sis is in merchant navy ship at port and ship vl be sailing tomorrow 20th may from amsterdam. Need the baggage today or tomorrow mrng at any cost. She has an infant with her and is facing too many problems. None of the airport service nos is responding. Pir also raised. If we try to...
Complaint comments  Read comments Complaint category Airlines

Go Air — request for travel certificate asap

 CA Eshita Rastogi on May 18, 2018
I lost my boarding pass, i want travel certificate for reimbursement purpose against private company for date 11 apl 2018.

Name: eshita rastogi

Mobile no:[protected]

E mail: eshitarastogi94@gmail.com

Pnr: ydrjyx

Flight detail: lucknow to bangalore

Date: 11 april 2018

I want the travel certificate as soon as possible as i have to submit it within limited time period. Kindly resolve the issue as soon as possible....
Complaint comments  Read comments Complaint category Airlines

Goair — lost valuable item in baggage

 sk441 on May 18, 2018
I was travelling through go air from goa to hyderabad on 17 may 2018. My flight details are g8-572 and pnr ty4qnd. After collecting my luggage i found a very expensive watch of 15k was missing. I am a frequent flyer and this has not happened with any other flights. This is totally unacceptable. Goair baggage staff person is not at all listening to me and telling stories. Asked me to write a mail to feedback team instead of taking a complaint....
Complaint comments  Read comments Complaint category Airlines

Goair — refund of airfare as cancelled due to medical issue

 Srinivas Iyengar on May 17, 2018
Dear sir/madam,

I along with my family had planned to travel to mumbai on 8th may and ha booked tickets on goair thru makemytrip site.

Pnr is gdhh6r
Flight no g8302
5 pax including my father

I have to cancel the ticket as my father s jagannathan was admitted to hospital suddenly and got discharged only on5th may.

He can’t travel in this situation and we all had to cancel the tickets.

I was surprised that there is a cancellation charge of rs.2950/- per member and only 3000would be refunded.

Kindly...
Complaint comments  Read comments Complaint category Airlines

Goair — air ticket booked by wrong name due to mistake

 Bipin Kumar Bimal on May 16, 2018
Dear Go Air Team

I had booked 3 passengers ticket from Patna to Delhi dated of journey 20th May 2018 from Go Air

1) PNR No. is V2VHGY Easy Trip Planners Pvt. Ltd. Invoice No.EMT43852590 Booking Dated: 4/17/20187:07:07AM.

Passenger No.1 Actual Passenger Name: Sonali Sakshi, but due mistake ticket booked Sonali Sakchi

2) PNR No. is D6BC9J Paytm Booking Id.[protected] dated 15 April 2018 08:43PM.

1) Passenger No.1 Actual Passenger Name: Omkar Pd Yadav = ok

2) Passenger No.2 Actual Passenger Name: Amardeep Kumar,...
Complaint comments  Read comments Complaint category Airlines

Goair — charged twice for the same transaction

 sayit_nick on May 16, 2018
I have been charged twice for the seat selection charges during web-check-in for one of my clients.

The seat selection charge was INR 199/- which was deducted from my bank account on the first attempt but my transaction was declined by the airline (please refer to attachment for the screenshot). Thereafter, I have to make the payment again and this time it was successful, however, I have not got any refund for my declined transaction till now.

I'm also attaching the screenshot of payment decline, Screenshot of the messages that show the transaction number/ID, Screenshot...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — prayer for issuing post travel certificate

 Chandanbonku on May 15, 2018
Hi team
My name is chandan subba, i traveled by go air on[protected] but unfortunately i lost my boarding pass which is now necessary for claiming ta reimbursement, so i therefore request you to kindly issue me post travel certificate urgently.
Name : chandan subba
Email: chandansubba69@gmail
Pnr no:a31bxv
Goair g8-546
From: guwahati - kolkatta...
Complaint comments  Read comments Complaint category Airlines

Goair — poor staffing

 Amit Srivastava official on May 14, 2018
Please train your cabin crew with some manners. On my flight to delhi from hyderabad there was a girl name anjali. On the flight how can even you even hire these kind of people who don't have manners how to talk to people we are the corporates clients who keep traveling frequently. I asked for water she denied and told after 10 mins and her 10 mins went until we were about to reach delhi when i again asked for water she gave me the water and later taunted me with speaking to her colleague that itna he urgent he toh lekar q ni aate pani apne saath. When i asked for a feedback form they replied that...
Complaint comments  Read comments Complaint category Employees

Go Air — baggage received in wet and damaged conditions

 duttaarun007@gmail.com on May 14, 2018
Dear all,

Please note that i have received my baggage in damaged conditions. I travelled from ahmedabad to kolkata vide flight no g8 0532 and received my baggage in damaged conditions. Same thing was highlighted to ground staff and got a revert that cargo staff doesn't take care of the bags. I have some fragile items in the bag and provided declaration at the time of check in at ahmedabad airport.
Such unprofessional attitude of the ground staff while handling bags with fragile tag is not acceptable. Made written complaint to the ground staff vide no - 1566713.
Require...
Complaint comments  Read comments Complaint category Airlines

Goair — due to flight

 Jeenesh Kumar on May 12, 2018
Dear goair team,
As you know today your flight is delayed 1.30 hours at this time. This time is not confirmed becaus you schedule change 2 time today. My point is i am not able to reach delhi for next junary in train. I have lost my mony due to your flight delay. What is the solution for this... Reply as soon possible.
Thanks
Regards
Jeenesh kumar
Mobile number [protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — bag damaged

 kapil30 on May 11, 2018
Hi have made a complain and send letter to go air regarding my baggage being damaged during my flight on 4th may from mumbai to bangalore. So far no calls or emails. Forgot replacing the bag not even sorry.
This shows much go air care for their customers. No wonder indigo has taken over. Next time if i have option i rather not travel in goair.
Thank you go air for making yur customers preferences easy not to choose you to fly...
My complain no for go air is g[protected]. The correspondent of go air also took pics of the bag at airport.....
Complaint comments  Read comments [3]Complaint category Airlines

Goair — luggage stuck in bangalore

 Antrix Shah on May 7, 2018
Hi,

I have booked flight tickets for my family from bangalore to ahmedabad in go air.

Date: 7th may, 2018

There was a power bank in the luggage and staff informed that they will send luggage in next flight post normal check. However i have not received my luggage neither i am getting any information about when i will receive it back.

Kindly help.

Regards,
Antrix shah
+91-[protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — exploitation of passenger

 Indrani Paul Ghosh on May 6, 2018
Flight 532, ccu to gau /dt:6/5/2018.
Time:9.20am
Airport staff forcibly took my hand baggage and put in as chk in baggage and charged me for extra weight. Surprisingly they bargained on the extra weight cost which started from rs.2700 and came down to rs 1800 (Still don't know on what basis they charged). Staff took full advantage of me, a senior citizen traveling alone and behaved like a goon by forcibly snatching my hand baggage and putting as check-in baggage inspite of my repeated request. My hand baggage was the standard size of 55cmx45cm. The receipt has no details of what they...
Complaint comments  Read comments Complaint category Airlines

Goair — non refund

 sadhnaARUN on May 5, 2018
I have booked a ticket on 14 apr, 16 apr and 19 apr for traveling from guwahati to delhi, in first two date i tried to make payment through paytm gateway and in third date through master card payu all time payment has been deducted from my account but payment status was declined from go air, thereafter only one amount rs 4678 refunded to my account. My booking references are as under
J5g3rp - amount 4678
H4gw7p - amount 4678
F2sg8f - amount 4975
Many times i contacted from go air customer care and they convence me that payment will be refunded in approximate 7 days but...
Complaint comments  Read comments [1]Complaint category Airlines

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