GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
891
COMPLAINTS

GoAir Customer Care

Go Airlines India Ltd.

Website:
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Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
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+91 22 6741 0000  [Head Office]
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82
+91 92 2322 2111  [Customer Care]
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37
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67

Fax:
Fax:
+91 22 6741 0001  

Additional info
Feedback

Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
1%
Complaints
891
Pending
0
Resolved
9
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (141)

GoAir Complaints & Reviews

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Goair — high cancellation charges and poor customer support

 Quereeta Ranjan on Nov 27, 2018
I did a booking of flight from pune - patna just few minutes back for 2nd feb 2019. By mistake, i put the wrong destination and i just wanted to swap the cities but the cancellation charges for a small mistake too is 3000 inr.
I called the customer care and talked to gaurav for this adjustment but they are asking me to pay for the cancellation charges plus extra penalty. Pnr no. Zf87je.
No courtesy from the airlines towards customer to adjust on few points and showed the rule book. This air line just want to bankrupt their customers and get rich, money - minded airlines with poor customer...
Complaint comments  Read comments Complaint category Airlines

Goair — lost my boarding pass

 Sonam Singh1993 on Nov 26, 2018
I have travelled from Leh to Delhi by Go air flight G8 220 on 21 October 2018..employer is asking the produce the boarding pass to settle the travel bills. I have somehow lost the bill. I will be thankful if you will help me to get the duplicate boarding pass for the flight. Flight was booked in defence quota on 21 Oct 2018.
BOOKING REF-C3PZSF

Thanking you.

Regards,
Sonam Singh
Flight Lieutenant...
Complaint comments  Read comments Complaint category Airlines

Goair — damage of baggage

 Rajender Kumar Anand on Nov 26, 2018
I have travelled from delhi to ahmedabad on 25-nov-2018 by goair flight no. G8 713 vide pnr no.072lpm, seat no.24a. On arriving at the destination airport i. E. Ahmedabad, i found my baggage having got damaged.

While initially i did not see any goair staff to attend to my problem, i could find one staff viz. Mr. Dibyajyoti boruah at last. But he was over busy in attending two other complainants and could give some time to me after waiting for about one hour.

After listening to my problem, he took photographs of my damaged baggage, boarding pass and identity proof. But...
Complaint comments  Read comments Complaint category Airlines

Goair — pnr q2kzql flight cancelled by airline due to bad weather and refund denied completely

 Roshanjavaid on Nov 20, 2018
This is regarding my booking with goair airliner for flight on[protected] as detailed below:

Goair

Ixj 14:05
Ixj - sxr sxr 15:10
G8- 287 sat-03nov2018 sat-03nov2018
01h 05m

Passenger details sector pnr ticket number cancelled mode
Ulfat ara ixj-sxr q2kzql q2kzql/2/1 full refund
Roshan javaid bhat ixj-sxr q2kzql q2kzql/1/1 full refund

But not a single penny was refunded

These people are duping their customers with hefty charges in the name of cancellation charges.
Complaint comments  Read comments Complaint category Airlines

Goair — snatching of my boarding card at jammu airport by your manager

 fayuz kirmani on Nov 18, 2018
I wa totravel from jammu to srinagar on 8th instant. I reached in time and got my boarding card, bud mdm neha did not accept my bag and asked me to take it as cabin baggage. The security did not allow it as cabin baggage as there were items not allowed as cabin baggage. I rushed back to the counter and requestesd mdm neha to accept the bag, but she refused depicting arro
Gance. I requested the manager mr ravi raman, who waess there to intervene. He snatched the boarding card from my hand and threw it towards mdm neha.. I can say you have goon staff who can do like this. Even dsp security...
Complaint comments  Read comments Complaint category Airlines

Goair — regarding loss of rayban goggles from checked in baggage

 skr0787 on Nov 17, 2018
Sir, i am an indian air force soldeir and was returning from my leave.
I had booked flight from ahmedabad to guwahati on 11 nov 18 which i had boarded and my pnr is m2i8yl for flight g8-532.
During checking in i had given my only bag as luggage to counter personnels to properly lock it with locking strip which they usually and bound to do.
But when i reached guwahati i found my bag not locked for which i complained it at "may i help you" desk at guwahati airport and she shown helplessness and regrets.
As i had to reach my unit i rush for my only train to missamari and...
Complaint comments  Read comments Complaint category Airlines

Goair — not able to do check-in

 Anupma Anumeha on Nov 16, 2018
Hi team,

I am not able to do check-in for my flight vzmkye (Pnr) from bengaluru to ranchi on 23 nov 2018. Please let me know y am not able to do web check-in.
How many days before web check-in i can do. Please findy details below:

Name : anupma anumeha

Flight date :23 november 2018

Flight number: g8-374

Flight destination:ranchi

Please help me and let me know if you need any more details.
Many thanks in advance!!!

Thanks,
Anupma...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — goair change the name of passenger

 Monisha Sen on Nov 14, 2018
Dear sir,

I have booked tickets from makemytrip.com. My flight is from kolkata to bagdogra on 10th, december 2018 and return on 21th december 2018.

Flight pnr number is u92r2t.
I want to change the name of one passenger with name protima sen. I did the spelling mistake.

The name must be changed to pratima sen. So the actual name will be pratima sen.

Please do the needful as soon as possible. Thanking you!!...
Complaint comments  Read comments Complaint category Airlines

Goair — baggage seized without any notice

 Utkarah on Nov 12, 2018
Due to the luggage had a powerbank inside without any prior notice the baggage was stopped at the airport and when i reached my destination i was told that the baggage has been stopped at the airport n i had a meeting nxt day and then u say dat the baggage will b opened and any loss of objects will not be our responsibility x28f5l pnr no moreover the attendant at the airport made me sign over the documents saying it will b opened or else it wont b send here if anything goes missing we wont b responsible and was talking were rudely...
Complaint comments  Read comments Complaint category Airlines

Goair — correction of last name of a passenger.

 Raja Naha Roy on Nov 9, 2018
Dear sir,

I have booked tickets from ease my trip.com. My flight is from kolkata to delhi on 16th, nov 2018.

Flight pnr number is g8-128 and booking id is emt53316101.

I want to change the last name of one passenger with name sanghamitra ganguly.

The last name must be changed to naha roy. So the actual name will be mr. Sanghamitra naha roy.

Please do the needful as soon as possible. Thanking you!!...
Complaint comments  Read comments Complaint category Airlines

Go Air — non refund of air ticket whose transaction failed

 Raghuhandra on Nov 9, 2018
Air ticket was booked to my colleague on[protected] vide pnr u8lhwj transaction failed for four times and then was successful. Meanwhile rs 67972/- was debited from my savings account of icici bank. Bank says amount has been debuted via citrus pay to go air and they have to refund. Customer care of go air assures that the amount will be credited back to the savings account within seven days. Till now nothing has been refunded...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — false promises

 Rianki Podder on Nov 6, 2018
My pnr is h4klts, i was promised for a waiver on rebooking charges or a full refund on cancellation by agent sajeed in customer care but later i was informed he lied.
I made 2 different complains to nodal officer and appellete authority but it's been 4 days and no reply.
Complain numbers g[protected] and again g[protected].
I spoke with 6 agents and 4 hung up on me including a supervisor, sajeed promised to talk to some lady manager who comes in the morning to get the charges waived and asked to call after 24 hrs which i did. I spoke with the customer service late at night over...
Complaint comments  Read comments Complaint category Airlines

Goair — amount deducted from account before confirming ticket

 Mayur Sabale on Nov 5, 2018
While booking on GoAir flight ticket before confirmation of ticket amount was deducted from my SBI account, I use SBI Net banking to book a ticket. I also talked to the customer care executive of Airline but i did not got any response. Here is my PNR of flight ZF5U8R from BOM to SXR on 18 November 2018. and booking date is 01 Nov 2018. Please do the needful to refund the deducted amount....
Complaint comments  Read comments Complaint category Airlines

Goair — name change issue

 aishu12345 on Nov 1, 2018
I booked a flight from bangalore to pune on december 10th at 16:45pm. I booked it in my name instead of my mother's name. I called the customer care immediately after the confirmation of the ticket i. E. When i realised that the ticket was booked in my name. I asked for a name change. Being one of the top domestic airlines in india, how can you not have the option of name change?...
Complaint comments  Read comments Complaint category Airlines

Goair — rude / cheap & ill mannered staff

 Gurmeet Coutinho on Oct 30, 2018
Passenger : mrs gurmeet coutinho
Flight no : g8 319, seat no : 4a
Mumbai to delhi - @ 0955 hrs

Respected sir / madam,

Pls find attached my boarding pass aswell.

I mrs advocate gurmeet coutinho a passenger of ur go air flight (G8 319) from.. Mumbai to delhi had already checked-in in time n was waiting for my boarding at the airport n as i had gone to d washroom i was 5-6 mins late for my boarding.. The go air staff on d boarding counter said that they had announced my name which i did not hear n further (Joane fernandes) called up my husband...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — misbehaving staff

 shivam pandita on Oct 27, 2018
Hi, this complaint is regarding an goair staff member at checkin counter in banglore, his name is jatin, he started shouting at me when i requested him to give me some discount in excess bagage charges. He called me cheap and told me if i am come to buy vegetables and i quote “how you people come to travel by aircraft”.
When i told him to let me talk to his supervisor he said he is the supervisor he is the head of the entire airport, i wonder what kind of goons goair is hiring.
Now because of this jatin, i am never traver goair again....
Complaint comments  Read comments Complaint category Airlines

Goair — regarding check in

 Abhisharma17@gmail.com on Oct 26, 2018
I entered airport at 9:55pm sharp for my flight no g8 144 instead of letting me go, your personel didnt gave me allowance even wen i did my webcheck in, although i m a regular traveller to go air and dis time it was my worst experience with your non cooperating staff...
It was the last flight from patna to delhi for wch i suffered both mental and physical pressure...
Do look in the matter......
Complaint comments  Read comments Complaint category Airlines

Goair — mishandling of luggage lead to destruction of glass bottles

 Ajay3818 on Oct 22, 2018
Flight g8-171 from del to pnq
Pnr # mcmj6h
I had travelled through the above mentioned flight on 22nd oct.
I was carrying two liquor bottles which i purchased from delhi duty free while travelling from london to delhi. I have receipt of the purchase.
Since bottles could not be carried in hand luggage, i had put them in checked in luggage with fragile tag on the bag.
Even then my luggage was mishandled due to which the bottles got broken and all my luggage, clothes got ruined.
I am in big loss and trouble.
I request airlines to compensate for this...
Complaint comments  Read comments Complaint category Airlines

Goair — last name one alphabet correction

 Kailash Rohara on Oct 20, 2018
Dear goair team,

I have first time booked tickets for 2 passanger in which i have miss spell my last name insted of 'r' i put 't' actual last name is rohara but i mistakly put it as rohata,

Booking ref no. P9rlfd
Mobile number [protected]
Date of journey 4th jan 2019

As i contanct customer care the exicutive said i have remark the issue and forwerding to our higher authority they will look into it as its not in our hand
I hope you will correct it as early as possible so our journey will become happy..

Thanks in advance...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — refund of deducted amount

 tsering angchok on Oct 18, 2018
Hi,
My name is tsering angchok, i had booked a ticket from delhi to leh for 21/09/18 and pnr was generated as q186vb but status was appearing hold on received mail ticket, but still amount has been deducted from my account... I have been complaining to customer care services but nobody have given satisfactory answer neither they tried to sort it out, this means of complaint is the final expectations for me... Help me to refund my amount......
Complaint comments  Read comments Complaint category Airlines

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