GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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661
COMPLAINTS

GoAir Customer Care

Go Airlines India Ltd.

Webpage:
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Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
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62
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74
+91 22 6741 0000  [Head Office]
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47
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70
+91 92 2322 2111  [Customer Care]
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29
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57

Fax:
Fax:
+91 22 6741 0001  

Additional info
Feedback

Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
1%
Complaints
661
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (100)

GoAir Complaints & Reviews

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Goair — flight cancellation sms and no further response

 SijuKurian on Dec 17, 2017
18th dec ticket

I got an sms telling that my flight got cancelled. When i called back they told me some options, which i was not satisfied and they promised to call back in 24 hrs.

I never got call back and again when calling customer care, the line is engaged for more that 2 hrs.

Now the go air website still shows that flight is not cancelled, but i am not sure how to proceed. I spend more than 2 hrs on phone and still cant reach customer care....
Complaint comments  Read comments [1]Complaint category Airlines

Goair — in flight snacks and beverages

 Reena65 on Dec 17, 2017
I was in flight g8 565 from mumbai to goa, today i. E. 17- december 2017. I ordered a sandwich and girnar masala chai. The water for the tea was not at all hot. I requested for a bill which was for inr 320/- and was told that it will be given in sometime. However i did not receive the bill for my order. I would like you to send me a copy of my bill to my email id - reena. Chirania@gmail.com...
Complaint comments  Read comments Complaint category Airlines

Goair — crue staff at flight no g8- 242, dated 14/12/17,

 raj.singh2103@gmail.com on Dec 14, 2017
Crue mambers required to behave reply to customer in polite manner. Combo meal what u offering in flight are very bad, which u serve to corporate customer. When i have asked chasunut, in very wag manner crue member replied this only comes. If she want money she have asked. Do we bagger, or we don't have capacity to buy. Apart of that asked water 2 wise, not served by lady crue. Very wrost experience, several time i requested my travel desk not to book ticket with goair. Train your people before sending to hospitality industry...
Complaint comments  Read comments Complaint category Airlines

Goair — flight cancelled and pathetic response

 Crystalsanjay S on Dec 14, 2017
I was not expecting this kind of response where airline had cancelled the flight
Thank you for your further email to us.

We note your continued disappointment with the cancellation of g8-657 from kochi to bengaluru on 17 december. Goair will endeavor to operate the flights as per schedule, however goair reserves its right to cancel, reschedule or delay the commencement or continuance of any flight or alter the stopping place or deviate from the route of the journey without thereby incurring any liability in terms of compensation, damages or loss whether direct, indirect, consequential...
Complaint comments  Read comments Complaint category Airlines

Goair — refund request

 eppramod on Dec 14, 2017
I am pramod ep and i had booked a ticket in go air flight g8-657 from cok-blr on dec 20th. Now i received an intimation that flight is cancelled. They are requesting to call the helpline for refund/rebooking. Firstly i lost an additional 1500 due to this cancellation. Now i am unable to reach them by any means caaling customer care/ sending emails to refund email id. Kindly let me know what is the way to get the refund.

Thanks,
Pramod...
Complaint comments  Read comments Complaint category Airlines

Goair — ticket refund request

 lucyj on Dec 13, 2017
I had booked a return ticket to chennai on 16th dec and 17th dec return.. Under the name josy tharian pnr t82uuj.. Flight g8 656and on flight g8656.. Pnr no 12brxy.. The airline cancelled both the flights. I had to rebook the tickets which cost me 3000rs more... The airline offered free refund or free booking in their intimation.. But it seems next to impossible to get them on the phone.. Have been trying day and night to contact them but have to listen to taped messages all the time. Is this some kind of fraud?. I have been trying to call the numbers listed in the mail but no response... How can...
Complaint comments  Read comments Complaint category Airlines

Goair — issue related to web check in and getting boarding pass from the counter even sufficient time available for boarding

 rayach on Dec 13, 2017
Self booked ticket to yatra for travel from mumbai to chennaibin go air flight on 09.12.17. Pnr no s64typ.
I done mybwebcheckin but not in a position to take the boarding pass and my seat no is 6b.
After reaching airport 45 mins before flight time, i am not able to take printout from kiosk and then approached counter and mr. Julio carvalo in tkting counter refused to provide pass. Further approached duty manager and already their was a huge arguments of other passengers on similar issue with mr. Riyaz and he told in my case why goair staff denied to issue boarding pass. He suggested...
Complaint comments  Read comments Complaint category Business & Finances

Goair — fraud of money

 Mueen ahmed on Dec 11, 2017
I got a message saying tht my resume got selected for the interview and i have to pay 9600 for that and the person name is rajeev nambiar and said to transfer the money in the account of surjeet singh and a/c : [protected] and again saying me to pay amount of rs 40k as security deposit

I request you to take strict actions abt this and plz tel them to refund my money...
Complaint comments  Read comments Complaint category Airlines

Goair — jitendra kumar

 Ashok Kalsi Kalsi on Dec 8, 2017
Res aor

Mein e 09 12 2017 ko two tickets karbaye the jitendra kumar pnr z525hs and 2nd is ashok kumar pnr z525hs. Jo ki 07 12 2017 ko cancle karbaye sir make my trip ne mujhe 454 'rs bapis ka massage diya
Mei apse request karta hi ki mujhe baki ke peise bhi bapis kar diye jaye iske liye mei go air ka sada awari rahunga. Aor aage se dyan rakhunga ki kbhi bool se bhi is tarah ki mistake na ho...
Complaint comments  Read comments Complaint category Airlines

Goair — change the surname

 Anjana22 on Dec 6, 2017
Sir,

Please help me to change the surname my pnr no. Is e122gl.
Flight is on 8th december.
As i'am already very late to update.
There are 2 person to board
Swati kumari
Sujeet kumar
By mistake it's been sujeet singh.
I have to change to sujeet kumar from sujeet singh.
Please do the needful asap.
Eagerly waiting for your positive response.
+91-[protected].

Regards,
Swati kumari...
Complaint comments  Read comments Complaint category Airlines

Goair — refunds from goair

 Ashna Shah on Dec 6, 2017
Pnr: w8py7t

Travelling from ahmedabad to delhi 10th jan 2017
I cancelled this flight on 28th september, 2017
Today is 6th dec 2017 and i have complained to refunds@goair.in 6 times but no reply
I also mailed nodal officer nodalofficer@ goair.in ms neha bora 4 times but she also didnt reply me
I also have mailed appellate authority appellateauthority@goair.in ms vida d'souza 2 times, also she did not reply me

I called customer care at least 6 times and they put on hold for 15 min or more saying they need to investigate everytime but at the...
Complaint comments  Read comments Complaint category Airlines

Goair — got cheated

 Tarun Nallamilli on Dec 5, 2017
A guy is using your company name and asking money for training. 3 people paid 1030 rupees each for job recruitment on dec 1 2017 and only one paid 15230 rupees, which he said is refundable, for training on dec 4 2017. Please take action on this guy. Your company's name is being spoilt by him. He said if the other two doesnt pay he wont give the job because three of them paid 1030 together....
Complaint comments  Read comments Complaint category Job & Career

Goair — lost luggage

 SHNDHYA YADAV on Dec 5, 2017
I, ms sandhya yadav, travelled on 03 december from 10:10pm-12:00am from ahmedabad to delhi in flight no. G8 714, class n. My next flight was on 4 december at 6:25am from delhi to varanasi, flight no. Sg2195. Goair ticketmaker told me that he will transfer my luggage to varanasi, but when i reached varanasi i didn't find my luggage and spicejet customers said that they didn't get any luggage from delhi.
Kindly provide my luggage from delhi....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Goair — timings cheng

 Ramchandar soni on Dec 2, 2017
Meri 2/12/17 ki tickets i thi g8106 kolkata se delhi k liye time tha 22:50 ka to mai gya airport airport phchane k bad muze ptta chlta h ki flights ka time cheng ho gya h or 22:50 k bjaya ab 22:15 ka h so muze bhut gussa aaya bt muze bhut important kam se jana tha isliye mne wha bhut request b ki bt vo ni mane nd meri flights miss ho gyi... Customers ko ohn kiya to bolte h ki sms krk information de diya tha ab or kuch ni kr skte h are kbi kbi smz pdhne ka time ni rhta h kisi k pass so mere bookings mai jo time tha usi time k hisab se mai nikla or mera is goair k karn jruri meeting cancelled ho gya...
Complaint comments  Read comments Complaint category Airlines

Goair — cancelled of flight at the last moment

 Misba Ul Hassan on Nov 30, 2017
Dear concerned
I had book a ticket through my travel agent from delhi to jammu. I was alloted pnr:g8-d3fi5c in flight number go air g8_185 which was scheduled to depart from indra gandhi international air port at 14:55 hours on 30th nov 2017, but in the morning of the same day i received an sms from the airlines that the flight has been cancelled, the airlines didn't bother to make alternate arrangements, but instead left the customers unattended.
This has caused a huge inconvenience to me and losses also.
I had to take new ticket from air india which coated me rs 11, 400 and...
Complaint comments  Read comments Complaint category Airlines

Goair — system error of go air - i was booked on wrong flight! had to pay rs 2225/- penalty for change.. request pls refund thanks

 rajantelang on Nov 27, 2017
I just had a shocking experience with go air website on line booking system!!!

I am rajan telang a senior citizen. Let me narrate ….

Today morning i booked a flight for my wife susmita telang at 12:03 pm as under..

Goa to mumbai – date 5th feb - flight at 13:10 - pnr no ccz8vx

I checked flight details twice and then made payment by credit card. I instantly received e-ticket. I was shocked to see that booking was done for 6:45 flight & not 13:10 flight!!! (E-ticket attached)

I was taken aback. I instantly called your customer...
Complaint comments  Read comments Complaint category Airlines

Goair — not getting proper response from staff about my lost luggage

 Nilesh thakkar 15 on Nov 25, 2017
Yesterday while returning from Delhi airport to Mumbai when we were travelling from terminal 1 to terminal 2 in GoAir bus we forgot our luggage. After realizing about our luggage we went to your staff enquiring about the same but we didn't get any appropriate response.Is it not your responsibility to make sure that we get back our belongings.Really really disappointed....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Goair — fraudulent in careers

 viveck rajasekar on Nov 24, 2017
Hai,
I got a message stated like your resume was shortlisted in goair,
This was a msg i got

[|interview date
Dear applicant your resume has been selected for an interview in go airlines india ltd. To apply download your file from here - goo. Gl/fu87nb|]

After clicking the link above one pdf file is downloaded automatically. I herewith attached that pdf please take a look, i need to know is it true.

There i can see a phone no, i call him to this number mentioned his name as rajiv nambiar -[protected]

After i call he...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — travel certificate required

 binaybehani on Nov 24, 2017
I would require a travel certificate for my travel re-imbursement, as i lost my boarding pass. My travel details are:-

Passenger :- binay behani
Travel date :- 11/11/2017
Pnr :- ncf9px
Journey :- pune to kolkata
Flight:- g8 393 (Go air)
Email:- binaybehani1@gmail.com
Phone:- [protected]
Kindly provide me with the travel certificate asap....
Complaint comments  Read comments [1]Complaint category Airlines

Goair — refund against air ticket

 bharala on Nov 23, 2017
I booked a air ticket in go air on aug 12, 2017. Payment deduct but niether go ticket nor ticket. I call many time go air assittant but could not get resolation. I alreay send my ticket, ministatement of bank details. My ticket details mention below_
PNR-F8SKRD
DATE OF BOOKING-july23, 2017
Date of journey- august12, 2017
Flight beween PATNA to delhi
Email-ashokmeena8845@gmail.com
Mb-[protected]...
Complaint comments  Read comments Complaint category Airlines

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