GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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GoAir Customer Care

Go Airlines India Ltd.

1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai City District
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

+91 20 2566 2111  [Customer Care]
+91 22 6741 0000  [Head Office]
+91 92 2322 2111  [Customer Care]

+91 22 6741 0001  

Additional info


Contact Details

Offices & Branches

Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir Complaints & Reviews

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Goair — baggage

 DebarshiR on Jan 15, 2018
Worst baggage handling ever in any flight services. On 28th december 2017 i flew to delhi with go air and while receiving the baggage i found the handle of my trolley broken. On complaining i was made to fill up a complaint form and the only thing i got yo hear from the baggage department was "sorry". However, since i had my return ticket booked with go air i had no other option to fly with you. On reaching delhi airport t2 i made sure the "fragile" sticker was stuck on my baggage and the did the same in the boarding/baggage drop counter and made me sign on the sticker as a proof that the bag was...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — name correction in booked ticket

 Nitesh2307 on Jan 15, 2018
I made small mistake in my name while booking this domestic flight ticket thru paytm (wrote Niresh Kumari instead of Nitesh Kumar, somehow it got auto changed while typing). I realized my mistake immediately after booking was confirmed and called Paytm. Paytm asked me to contact GoAir customer care. But the GoAir customer care representative denied making changes and asked me to cancel and rebook.

Booking Reference - X9HYGT
Flight Date - 11th Feb 2018
Bangalote to DELHI

Complaint comments  Read comments Complaint category Airlines

Goair — rescheduling promised and then backed off

 Hakim Wajahat on Jan 15, 2018
False hope (Fraud) complaint no: 575323
Hakim wajahat
Cc to nodalofficer@goair.in
I am flying under the pnr number s8wz9t tomorrow on 16th jan from delhi to srinagar. I had called for rescheduling my ticket and change its date to 20th of this month. Customer executive agent to whom i spoke asked me about my new convenient timings, had taken all the details and then said i will be sending you a new ticket to your registered email id hakimwajahat@yahoo.in. I was waiting for my new ticket but i didnt get that. I was promised something from go air lines that didnt happen. And...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — full refund not given - flight was cancelled by airline

 Vidhya Dessai on Jan 14, 2018
Ticket no. : h8k4vt
Bangalore → goa fri-01dec2017

The flight was canceled by goair and have not refunded the full amount despite calling them multiple times. Every time they assured they will be initiating the full refund but haven't refunded its been almost 2 months from the time the message from goair regarding flight cancellation was received....
Complaint comments  Read comments Complaint category Airlines

Goair — requisition of travel certificate

 Praghalya on Jan 13, 2018
I request a travel certificate here as a complaint as there is no dashboard or service from goair to provide the same. I have taken a flight from port blair, andaman to chennai on 2, january 2018.
I have lost the boarding passes and require a travel certificate for reimbursement purpose (Lta)
Details are
Name : mrs. Sabitha. B
Ms. Praghalya. G
From : port blair
To : chennai
Booking reference: vebfhe
Date of journey : 02 jan 2018
Date of booking : 23 nov 2017
Mobile no : [protected]
E-mail id : praghalya. Zest@gmail.com
Complaint comments  Read comments Complaint category Airlines

Goair — flight delay unnecessarily

 Vino Brave on Jan 13, 2018
My flight number is g8 293 which is from pune to bangalore which is actually scheduled 1.25 at 13.01.2018. By this time i got two messages like first delay by 30 minutes and second delay with another 25 mins. Now my schedule of departure is 2.20. Further delay may also happen the way the timing it's going.

I will ask one question, now for your delay you are making us to wait unnecessarily 1-2 hrs with actually planned activities tomorrow morning at bangalore. Who is the responsibility for that.

For your shake you can able to say one sorry for the delay which you are...
Complaint comments  Read comments Complaint category Airlines

Goair — requesting travel certificate

 Chella Vignesh on Jan 12, 2018
Requesting for travel certificate a to claim my lta as l have lost my boarding pass. As i find no dashboard or service from goair to raise a travel certificate, i am raising this request as a complaint.

Ticket details are: new delhi to bangalore
Airline pnr is lq8h5e
Date of travel: 16 may 2017
Emailid: chellavignesh25@gmail.com
Flight number: g8557

Please respond asap....
Complaint comments  Read comments Complaint category Airlines

Goair — refusal of boarding flight from nscbi airport, kolkata

 Santanu Gupta on Jan 11, 2018
Please refer to my complain dated 03/01/2018 id:1824734 & dated07/01/2018 (Reminder) id:1829001 for expedition of the same with refund of money.in my 2nd. Complain i had enclosed the air tkt. Go through it & do the needful.in the tkt. Your booking staff had (By hand) written our reporting time to him, at the counter. Also see the departure time of the same flight in my tkt.

Santanu kumar gupta, passenger...
Complaint comments  Read comments Complaint category Airlines

Goair — rescheduling charges

 Anika Grotra on Jan 10, 2018
I booked flight g8-439 for 1 st feb frm mumbai to delhi at the price of 2900 but within few hrs i wanted to reschedule it from 1 st feb to 1 march for which goair nt only taking bomb amnt on the name of resceduling charges (Arnd 2400) but providing new ticket at much higher price as compared to earlier one. Hope to get the solution soon.
I dont find any reason to charge so much as am resheduling it approx 1 month before the flight departure and that too within few hours (2/3) aftr booking has been done.

Booking was on the name of mr aashish sharma
Complaint comments  Read comments Complaint category Airlines

Goair — attitude staff

 Diny@123 on Jan 9, 2018
Go air,
Me along with my family were suppose to board in flight go air flight on 30th december, 2017 from chennai to hyderabad. The flight departure time was 8:20 pm but we got a message stating the flight will depart after two hours due to "out of control" situation.
After reaching to the airport we came to know that flight will depart at 12:10 am on 31st december, 2017.
Passengers were really getting irritated while waiting there & go air senior staff was trying his level best to console us. But their junior staff miss. Dora maria from go air, chennai airport was carrying...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — missed baggage

 manoj3092 on Jan 8, 2018
This is regarding my main luggage which was missed somewhere (Belt issue) in hyderabad as said by one of the security crew from go air team before the departure of the flight from hyd to maa on jan 2nd, 2018. I was informed by him that i would receive my luggage in the next connecting flight and you would get the details to your registered phone number or email address. It’s been 3 days i have completed the trip but didn't get any response from the go air team.. I'm doing much follow up with them. Dint except for this type of poor service from the go air people.

Pfb details:
Complaint comments  Read comments [2]Complaint category Airlines

Goair — goair, airlines

 Santanu Gupta on Jan 7, 2018
I had already made the complaint, of which i am yet get any satisfactory reply!
Date of complaint was 3rd. Janu'2018. I want refund immediately.
Shantanu kr gupta.
Vide flight no :g8-505, pnr: x79t6j & w7ncfj, date of boarding was 2nd. Janu' 2018. From nscb i airport, kolkata to bagdogra. This time i am sending the photos (Two tkts.)
You will find details in 1st complaint lodged on 3rd. Janu' 2018...
Complaint comments  Read comments Complaint category Airlines

Goair — compensation claim due to delay > 4 hours

 Saptarshi Maitra on Jan 5, 2018
Dear sir/ma'am,

Please find the attached delay report of flight g8-512 which was scheduled to depart on 1st jan 2018 at 23:30 and which actually departed on 2nd jan 3:42am.

As per dgca policy, you are required to pay me a compensation of [refund of full ticket fare + rs 10000].

You can vide the below link for the policy details:
https://economictimes.indiatimes.com/wealth/personal-finance-news/what-are-your-... />
Also as you are aware there was no fog in the source station i. E. Kolkata or destination...
Complaint comments  Read comments Complaint category Airlines

Goair — cancellation charges for del-mumbai flight g8 -334 on 3rd jan. during maharashtra bandh

 ashokbhatia5 on Jan 5, 2018
Booking made with go air for del-mum flight for 3rd january was madeas early as 10th september for 6 pax. My son with his family was visiting india for a week and wanted his wife and kids to see mumbai during the visit. We booked flight for 3rd jan return 5th jan via make my trip vide their booking id
On 2nd night there were news all over of riots in mumbai and the maharashtra bandh on 3rd jan.

With info from my relatives in mumbai in goregaon, and vashi, the situiation was tense and due to the bandh call there were disruption expected in taxis operating...
Complaint comments  Read comments Complaint category Airlines

Goair — fake charges collected

 manjul.mishra on Jan 4, 2018
On 27 dec 17 i booked a flight from delhi to mumbai where in web check in i asked to allot me free window seat on 30 a, but your executive (Sohil) told me that the seat is free but window is not there on 30 a, then he confirmed me 25 a (Chargeable seat) and charged me rs 199.
I went to the flight and saw that the window is there and sohil faked me to charge rs 199.
I need to have the money back and strick action need to be taken.

I am available on +91-[protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — cancellation amount is too high for a common citizen

 Aditya Mohanty 0892 on Jan 3, 2018
I am aditya mohanty. I have booked flight for 3 members from bhubaneswar to hyderabad which was required to cancel on the next moment for some certain reason. The flight costed me 5500 approx. But when i was canelling the ticket i got to know only rs.1086 will be refunded. I don't understand what is the reason they are charging so much. Can the airline explain their losses which caused them to deduct this much amount of money.. Does our government has no such rules to restrict these kind of loots done by these airlines.
Please suggest....
Complaint comments  Read comments Complaint category Airlines

Go Air Airlines — refunds not affected

 M G Vijaya sarathy on Jan 3, 2018
Dear sir,
Its regretted to note that your callous attitude towards a senior citizen and the number of e mails and telephone
Calls not being attended to are simply pathetic. I have requested for cancellation of my flight tickets (Along with that of my wife)
And as requested by you, i have also sent all the relevant documents of my hospital, to enable you to consider my request for full reimbursement. Forget about reimbursement you do not have curtsy to call or to inform why the delay in refunding the amount.

Yatra people who are also callous in attitude have...
Complaint comments  Read comments Complaint category Airlines

Goair — bookingstaffs, captain at netaji subhas chandra bose international airport kolkata

 Santanu Gupta on Jan 3, 2018
We went to board air craft from nsc i airport, kol. On 2nd janu'2018, at 12-20 pm, departure of whose was at 1-55pm (Flight no g8-505, pnr-x79t6j & w7ncfj) to our utter dismay, we were informed that boarding had already been closed & also said that the departure time was1pm, for which we had no prior intimation/sms! We repeatedly requested the staff (Male) to try to accommodate us somehow in this flight but all in vain. I had booked tkt. On line (Trnx. Id [protected]&[protected]) on 29-08-17, where (My printed tkt) it was clearly written departure was 1-55 pm, also got sms showing the same (Which...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — reschedule flight charges 90%

 Pushpak Agrawal on Jan 1, 2018
Hello friends,

I have done booking on goair from nagpur to bangalore dated[protected] with the pnr vzjdrr and bangalore to cochin on same date with pnr gc83sx.

I want to book the same flight on[protected] but mistakingly i have booked on[protected] as mentioned above.
When i called goair people on same day for rescheduling the flight as booking date done was wrong and it is by mistake. Goair people (Ms alisha) are so rude and unprofessional they charge me more than 90% as penalty for rescheduling, they don't care about the customer service at all. It was just...
Complaint comments  Read comments Complaint category Airlines

Goair — flight delayed

This is very disappointing at your flight no-g8371 is very late to on time i am very very noise with you my return journey is on today bt naw m very late to my designation so where i stay in goa n no budy is here for lesson our complain... Atlest give you some food breveges with your side for our satisfying you know about on here airport have very much costly food n i was traveling at morning at lucknow to mumbai u people should be arrange some food for me because i am your vry previous coustomer n very jenion
Amit singh
Mumbai to goa...
Complaint comments  Read comments [1]Complaint category Airlines

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