GoAir
Go Airlines India Ltd.
Customer satisfaction rating: 10%
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1736
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GoAir Customer Care

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Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
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+91 92 2322 2111  [Customer Care]
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115
+91 22 6741 0000  [Head Office]
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97
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140

Fax:
Fax:
+91 22 6741 0001  

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Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

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Customer satisfaction rating
10%
Complaints
1736
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Resolved
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GoAir Complaints & Reviews

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Hello,
I have booked flight from pune to ahmedabad (PNA XE1JKK) for 17th Nov, the flight was to depart 08:45 and reach Ahmedabad on 10:15 am, when I tried to do web check in today, i see that it has changed to depart from Pune at 09:55 and then layover at Delhi for 6 + hours, and then reach Ahmedabad to 19.50. No intimation was given for this change! Highly unprofessional !!
Nov 16, 2020

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    Flight got cancelled without informing even my a single sms...no reschedule given...and till now no refund nothing...no one is receiving call... please donot book their flight ever ..ggo for indigo...go air must shut down in few years
    Nov 15, 2020

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      This is to inform you that we processed a booking for a re-issue bearing PNR - WYKP2D.
      While processing the transaction,...
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      Hi,
      As per checking my PNR S4EDUY in GO AIR portal getting not same information as you wrote in trailing mail. Without Informing me how can you change my travelling time from 2 hrs to 9 Hrs and change flight direction. As per received Ticket my Journey time 11:00 AM on 15th November and Arrival Time 13:00 Hrs on 15th November but current status in GO AIR website for Web checkin then i am able to see different time and different flights(G8 424 time 06:00AM). Why are you cheating to me for sharing the wrong ticket.Who is responsible for this unethical work. I never expect from Flipkart this case. How can I manage with my family with new change travel time(06:00 Hrs).Being in such a great professional environment at least you should have updated me before changing time of my booking . Please resolve my issue as soon as possible and tell me about my journey so that we can reach on booking time.
      Nov 14, 2020

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        Dear sir

        This is complain lodging so many times but issue not resolved.

        I am having issue with...
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        Flight G8-284 from PNQ - BLR, originally scheduled to depart from Pune at 13:00 on June 5th was rescheduled at the last minute...
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        I have made a spelling mistake in my first name while booking my ticket, and I was in need of assistance with the procedure...
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        I had done a booking for 2 tickets in Jan for travel to and back Mumbai - Cochin in May which was cancelled due to Covid. I was asked to change the dates at an additiional fees of Rs 2000+ which I did for Nov 12 to 16. I get a msg that the said flight is cancelled and can change booking for the next 1 year. When I go for a change booking for 1st Nov21 and return on 4th Nov, I am asked to pay Rs.11660. This is utter nonsense victmising the existing ticket holder who has already paid money and has not enjoyed any service . I want the monies paid to be returned.
        The PNRs are DYZ9ND and WC6L7N.

        SANTOSH MENON
        [protected]@gmail.com
        Nov 11, 2020

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          I have booked ticket from Delhi to Mumbai on Go air scheduled flight on 29/03/2020. However, due to Covid 19, all flights...
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          I Booked tickets for a round trip between Bangalore and Mumbai for self and family before pandemic lockdown in the MakeMyTrip...
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          Go air customer care doesnt reply to customer who is calling toll free number till hours of holding . Not getting proper response...
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          I need a refund back for my ticket as per the Supreme court’s ruling which clearly said all domestic flights are supposed...
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          Dear Sir/Madam

          Goair Ref No. : G00954213
          PNR No. : U6E5SS

          My above PNR no. flight had...
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          I've booked go air ticket from kolkata to pune and In one of passengers surname by mistake 1 extra character is added. So Actual name is - Shaira Khatun and on ticket it has been misspelled as Shaira Khatiun . So need to remove i from surname i.e. it should be Khatun.

          PNR is TYK6GT
          Nov 07, 2020

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            Dear GoAir,

            My flight was on 27th Oct20, from Varanasi 20:20hr - Bengaluru 22:50hr (PNR-I5JZPS) but the flight...
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            Hi,

            We had made bookings for 3 passengers with PNR AD9D7U for travel on 1 April 2020 via Yatra.com, which...
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            Sir, I have booked tickets from Goa to Jammu for 23 Mar 2020 with PNR G2UWRL. Which was cancelled 3 hrs before departure and I visited Go Air counter same time and the GoAir representative assured me for refund in 15 days but due to lockdown the same was not refundable which was understood after few days they have massaged me that my booking was safe with them and can manage with in 1 year means whenever with in one year I ll travel the amount ll be debited in that booking which is not possible for me to travel in one year. when I have approached for the refunds to airlines they have denyed stating that only refunds ll de given to those who have tickets after 25 March. But I want to know where is my money if the flight was cancelled and not operated then where they spend my money and why they are denying for refunds.
            Nov 06, 2020

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              Hi, We have booked flight tickets for 5 persons to and fro.
              But due to covid situation, we have not travelled and also informed the same to airlines and later flights were also cancelled.
              They informed us the PNR's will be valid for 1 year, but no one is sure when the situation will be settled. It's total 10 tickets ad around 25K.
              No one is responding to emails or phones. Please refund the amount, if required can deduct some amount .
              Nov 06, 2020

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                I had a flight on 8th November from PNQ to NAG which got cancelled from GoAir stating the reason beyond there control, now...
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