GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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664
COMPLAINTS

GoAir Customer Care

Go Airlines India Ltd.

Webpage:
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Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
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63
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74
+91 22 6741 0000  [Head Office]
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47
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70
+91 92 2322 2111  [Customer Care]
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29
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57

Fax:
Fax:
+91 22 6741 0001  

Additional info
Feedback

Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
1%
Complaints
664
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (100)

GoAir Complaints & Reviews

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Goair — travel certificate - goair

 amrita0510 on Jul 29, 2017
I travelled on 30 june 2017 from pune to delhi. I lost my boarding pass and i need it for reimbursement purpose in private firm. My pnr is zdsf4e. I contacted go air team several time but there is no response from go air team. I need travel certificate asap for official reimbursement purpose. Please take immediate action on this and make it easy for customer to contact directly for all complaints....
Complaint comments  Read comments [1]Complaint category Airlines

Goair — travel certificate

 SMITA SUBHADARSHINEE MISHRA on Jul 28, 2017
I have lost my boarding pass, i want travel certificate for reimbursement purpose against government company, travelling date 8 march 17. Pnr utorv4 from ranchi to delhi flight go air g8-148 and from delhi to ranchi on date 11 march 17 go air g8-247 pnr - l3va1i, my self padmanava mishra, email id padmanava. Mishra@sailrsp.co.in and mishrapadma55@gmail.com....
Complaint comments  Read comments Complaint category Airlines

Goair — regarding the luggage

 Shijubabu07 on Jul 26, 2017
Hi,

On 07/26/2017 i was travelling from pune to bangalore. Below is the details of the flight
Flight no: g8 293 z class
Dep time: 01: 25
Seat no: 9a
Pnr: 033w6f

Yesterday when i was boarding the flight from pune international airport, i was having a card box luggage (G[protected]), which weigh 20 kg, where i have paid the extra baggage charges and they have taken the self attest for no damages in the box, after the journey, when i received the baggage from kempegowda international airport (Bangalore), it was torn and found defective whereas...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — cancellation of flight and no response from goair

 Saurabhcdsco08 on Jul 24, 2017
I had booked flight for 30th july in goair flight g8 713 for delhi to amd for three family members. One of the member is my infant baby. Suddenly i recieved computerised call from goair for cancellation of flight on 22nd july. Further no communication from goair nd no one attended the call in this respect. Even firm has not provide the tel. No. For direct contact to solve this problem now even dont whether they refund the amount or reshlchedule the flight on same day....
Complaint comments  Read comments Complaint category Airlines

Goair — suddendenly cancellation of flight and no response from goair

 Saurabhcdsco08 on Jul 24, 2017
I had booked the flight for 30th july for three members one of them is my infant baby. Suddenly on 22nd i recieved the call for flight cancellation and no futher communication from goair. Even in the customer care no one attended the call to give information for refund or new schedule of flight. What ill do. Just booked the flight on same day so i attend the urgent meeting....
Complaint comments  Read comments Complaint category Airlines

Goair — cancellation of flight g8338 from goair., no information or call from there side about the solution.

 naveenreeti on Jul 24, 2017
Sir/ maam
Sending you the mail that i have received from goair.

Dear smart flyer!

Goair regrets to inform you that your flight g8-338 on 10 aug '17 from patna (Pat) to new delhi (Del) has been cancelled. The reason for the cancellation is the delay from airbus on account of pratt & whitney powered engine delivery.

We regret the inconvenience caused. These changes are due to issues beyond our control and our customer care team will call you in 24hrs for free rebooking or full refund. You may also contact us on [protected] / [protected] to avail...
Complaint comments  Read comments Complaint category Airlines

Goair — wrong display at the airport and bad behaviour from manager

 sonal000 on Jul 22, 2017
I booked the flight through goair on 22/07/2017, bangalore to lucknow via new delhi, flight was reached at airport (Delhi) late and next flight suppose to be in 1 hour but their display showed flight was departure so i missed my flight and i contacted to manger of goair which seems very rude and not supportive, even not ready to avail next flight instead of asking to book fresh flight which is chargeable. This is not at all fair with passengers. They should know how to behave with passenger. They are not helping to the passenger instead hey are troubling people. Such a bad service in fact worst....
Complaint comments  Read comments [1]Complaint category Airlines

Goair — without ticket payment claimed by go air

 Kaushal1991 on Jul 22, 2017
Sir i have done air ticket by goair flght on 06 july 17 from ranchi to delhi date of journey was 20 nov17. Pnr no is udk6xh i have done payment through my sbi credit card. Payment of 4798 done but ticket not done. That time ask to go air customer care they told me it will revert back automatically. But after 7 day i call to customer care of sbi card they told me they have cleared that amount to go air transaction id given by sbi card is 004380. Sbi care told me to talk with go air because go air already claimed payment of 4798. They will refund. I talk to go air customer care they r not replying...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — bed behave

 Ashish mor on Jul 21, 2017
My tour with family delhi to banglor flght g8/113 i reached timely pick boarding pass & put baggage & go to gate 5.30 your attended bed behave & says door closed no last call anauns & no phone calls. Your other staff manege your other flight charges 3250 *4, i want return my money with compansesan. (Sorry for mistakes spelling because my language hindi)...
Complaint comments  Read comments Complaint category Airlines

Goair — request for travel certificate g8 329

 shobhit9618 on Jul 19, 2017
Hello,

I travelled on a goair flight (G8 329) from mumbai to delhi on 26 june 2017. My pnr number is ohwtge. Email id is shobhit9618@gmail.com. Booking was made under the name of shobhit gupta. I request for a travel certificate for my flight as i have lost my boarding pass and i require it for travel reimbursement from my company. Please email it as early as possible....
Complaint comments  Read comments Complaint category Airlines

Goair — refund for my own money

 Anasuya Basu on Jul 19, 2017
I had booked two tickets at goair on 18th april 2017.in the month of june they informed that due to unavoidable circumstances the flight has been cancelled. Till date no refund has been given. I have given repeated reminders. The last request number was 33411832. My flight pnr was f9iose flight no. G8606. Kindly take proper action so that i can get back my own money...
Complaint comments  Read comments Complaint category Airlines

Goair — I am complaining about my things stolen from my check in bag.

 Pavan Tijare on Jul 19, 2017
We have travelled from srinagar to mumbai on 16 july at 7.30 am go air flight. We have checkin all our laugauge which include three bags i. E one big travell bag and two back pack.
Our flight was connecting flight from delhi. So we got our laugauge directly at mumbai airport. Once we reached home after checking we found that my new watch timex watch and one nokia cellphone which we have kept in our backpack is missing.
This is such a very bad experience we had ever faced in our. Request you to kindly look into this matter and try to get our stolen things back....
Complaint comments  Read comments Complaint category Airlines

Goair — my book @ left in /flight

 Neelmani Sharma on Jul 17, 2017
Sir,

My name is nm sharma and i am frequent flyer from kolkata to ahmedabad, lastly i was travelling from kolkata to ahmedabad on 5th july my pnr no was ekztym, seat no 6c. I forget one book rich dad poor dad gifted by my daughter in flight, request if you can send my book to my place at following address.

Nm sharma
12a, block 10
Silver spring
Nr jw marriott
Em bypass
Topsia
Kolkata

Awaiting

Regards

Nm sharma
[protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — cancellation of flight 5 months in advance

 swaminathanra on Jul 15, 2017
Dear sir
Thank you for your mail. While noting the refund amount i notice that they have only intimated refund of the ticket fare. They are yet to include in the refund the compensation amount of rs.5000/-claimed by me for the losses incurred by me by way of excess amount paid for fresh booking and interest charges for holding my amount for two months.

It may kindly be noted that yesterday during the conversation on phone, go air customer service (Mr. Rakesh and mr. Abbas) offered to fly later flight without rescheduling charges (Rs.2250/-ticket), and no extra charge for the...
Complaint comments  Read comments Complaint category Airlines

Goair — baggage damaged subject to replacement or repair

 kailash123456789 on Jul 15, 2017
I have travelled from blr to pat g8-373 on 15 june 2017 and my trolley bag was damaged, i have filed a complain against this to patna airport go air office to which they said we will repair or replace the trolley once i reach my permanent address jaipur.
I have send my compalint to feedback@goair.in, and received following email from admin
Your service request number is g[protected] and our agent shall respond to you soon.

For all future emails related to this query, please quote your service request number in your communication to us. Message received outside normal...
Complaint comments  Read comments Complaint category Airlines

Goair — bag missing

 Heena Kanojia on Jul 15, 2017
I traveled from delhi to srinagar on 30th of june 2017. At the time of check in i submitted 03 bags, but when i reached srinagar (Kashmir) i got only 02 bags out of 03. One of my bag was missing. At that time i complaint the goair staff at srinagar airport and they prepared an authority letter on my behalf.

Form that day till today i didn't get back my bag.

I am continuously keep on calling to them but didn't getting any positive answer from there side.
Please help me...
Complaint comments  Read comments Complaint category Airlines

Goair — Cancellation done by the airline

 Mahak Dhameja on Jul 13, 2017
It is the responsibility of airline to rebook the flight. Why should i pay extra? Plus no information has been given how the refund is going to be processed. This is such a bad attitude towards customers. Airline has to be reliable.

Plus customer care numbers are always busy. What do you expect people to do?

Reference: goair flight - g8-319 | 17 july 2017 | 09:55- 12:05 | bom - del...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — Illegal deduction from my Agency ID SXRS0185

 Trip Shope on Jul 12, 2017
Dear Team.

Kindly find the attached screenshot and refund the Amount of Rs. 6500.00 against PNR BL7ZS4 as the changes are made by customer through call centre without our consent which we are not expecting from GoAir when access to our direct business is given to an external person and violate our business privacy and norms . You are requested kindly look into the matter and refund the amount at earliest.
Thanks & Regards

AGENCY NAME : TRIP SHOPE
IATA : SXRS0185
CONTACT: [protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — Money not refunded

 Raj sar on Jul 10, 2017
I have done the flight tickets on 22 of june 2017 the ticket was not generated but the amount was deducted from my accnt and the go air customer care didn't receive the any call and they didn't refunded my money till now i even went to their customers counters they told me it will take 14 days but still i didn't get the money the amount was of 20318 so kindly see the matter. And respond no is [protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — Missing of bag

 Heena Kanojia on Jul 10, 2017
I traveled from delhi to srinagar with go air on 30th of june, 2017. At delhi airport i submitted 03 bags, but when i reached srinagar i received only 02 bags, one of my bag was missing. At the same time i complained the go air staff at srinagar airport. They prepare a authority letter and said that they will deliver my bag to my hotel at srinagar. But form that day i didn't received my bag or even any response from their side.
I stayed at srinagar for 1 week and in between that i went to airport for that i paid rs 1600 for prepaid taxi for 02 days.
After returning to delhi i again...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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