GoAir Complaints & Reviews

Dear Go first,

I had prior 20 days booking for My wife and 2 children (one infant) for flight no. G8-303 on 18th August 2021 @ 18:40 from BOM to MAA ... Which got later on rescheduled 2 days before (Dear GO FIRST Flyer! We would like to inform you that your PNR Q63U9C on G8 305 on 18Aug'21 from BOM to MAA is scheduled to depart BOM at 05:50 and arrive MAA at 07:40.)

Unfortunately on 17th Aug eve at 20:20 received msg stating.. Dear GO FIRST Flyer! We would like to inform you that for your PNR Q63U9C the flight G8-305 on 18Aug'21 from BOM to MAA has been cancelled. This change is due to issues beyond our control. You may call us on[protected] /[protected], up to 2 hours prior to departure for any changes.

@ 20:59 In first attempt to contact your customer executive([protected]) we spoke with Mr Ankush we understood rescheduling policy and due to network glitch (call duration 6m 53sec) recorded audio attached reference number ending with 0004 we were unable to conclude and call got disconnected. I tried again at 21:31 on 2 numbers which were provided on E ticket but both the numbers didn't existed.

Next day on 18th Aug we again called your customer executive ([protected]) we spoke with Mrs Natasha for 44minutes (recorded audio attached below reference number ending with 0005) she refused for reschuduling

1) We can't reschedule flight
2) Didnt connected to Senior /Supervisor on request
3) Threaten to take refund else be ready for no show tag
4) Zero co-operation and understanding
5) Adamant and stubborn with wrong knowledge of policies.

Despite of her so much reluctance how we got rescheduled ticket(1 boarding pass attached) for 20th Aug 2021 for G8 305 and my family reached the destination today ??

It was a dreadful and most shocking incidence of life because of wrong and adamant call of your executive Natasha my family would been in big loss and mishaps. Request you to go through the matter seriously and pls conclude at earliest...

Regards
Vinay Jain
[protected]

I had to book a ticket from Delhi to patna by tye name of Ankita pushp. And by mistake i booked from patna to delhi.
Its been 30 min of booking that i am talking to shruti from goair customer care. But no help at the end . Kindly dont book any ticket with go air. I have never experienved such misbehave from any airlines earlier.

Contact-[protected]
Regards
Akhilesh kr Sharma
(Husband of ankita pushp)

My Mother was supposed to travel from Mumbai to Lucknow on the 12th of june. The airlines cancelled the flight in which she was supposed to travel and gave us an option to either take another flight or get a full refund.
We requested for a full refund on 11th June by calling the customer care around 4:45 pm.
due to some mismanagement from their end they did not cancel our flight and the next day we received a call that we were a no show.
We raised the concern with the airlines and they assured us that it was a mix up from their end and we will get the refund within 30ndays.
we have followed up with them multiple times but still no response or update on status.
Still not received any refund and on top of that they repeat the same statement everytime we call and also, do not give us any written communication on where the process is.
We have been harassed enough mentally and financially. looking for a solution to this

Dear Sir,

go air booking PNR # V65I4C
Date of booking : 25/02/2020
reversal amount : 1343.55

I have book a Air Ticket by using my credit card on 25/02/2020. due to pendamic goair has cancelled my booking. and they inciated the transection to same mode of payment. but i have cancelled the my credit card erliear, and i have requested to goair transfer the amount in my personal account.but they have done in same mode of payment. i have check with my credit card provider they requested to me to provide the ARN transection number. then i called customer service they saying we have initiated the amount and we dont have any ARN number or any transection number. Kindly resolve the issue as soon as possible
Thanks and regards
nasratullah mohammad
[protected]

I was supposed to travel today I.e. 14th August from Srinagar to Doha via Bombay. When I reached airport for boarding pass, I was told that my flight is canceled.
G8 386 srinagar to Mumbai
G8 1571 Mumbai to Doha
My PNR Number = C84JFJ
I was surprised to hear this at last moment. I was not informed about cancelation neither by phone nor by email. I have booked Qurantine Package worth 1.5 lac for 10 days based on this flight schedule. Now I am asking you that how I Go First Airlines is going to compensate my loss. This is horrible experience.

Dear sir,
I book two tickets Del to Kannur 4/7/2021 and other ticket Del to Lko 2/8/2021 with any information airlines cancelled the flight i write many mail but no response airlines self cancelled flight and looting customer to refund.

PNR NO. : R9MW8G (Annena Thomas)
PNR No. : A3B33V ( Prashant Singh Atal)

Rajat Jain
[protected]

Go Air cancelled my flight from Delhi to Mumbai on Mar 22, 2020 a few hours before the flight. This was at the time govt. was announcing a lockdown starting on Mar-25, 2020. This left me scrambling to find another flight and found one with some difficulty.

After that, their customer care stopped picking up calls. Their automated system made you wait for 5 minutes and then the call kept ringing or someone just hung up the phone.

Later it was announced that they won't return our money but will save our PNR for a free flight within one year. But the problem is, I already bought another flight, and I am not flying anywhere within one year, so I don't need it, I want my money back.

Today as of 9-Aug-2021, they have still not returned my money despite multiple appeals.

My pnr no. K57WJF lko to delhi and delhi to jammu today departure time is 6.15 AM. I Travelling this pnr no total 6 passenger Lko airport from home 80 km distance for trevling but very poor service and this flight time is change to 9.15 AM give message in airport. Not any information by e-mail or sms. Very poor service.

Sir
Do not inform me flight change time sedule lko to Delhi and delhi to jammu travel date 07/08/2021 PNR NO.K57WJF

Respected sir/madom.
My name is jeevan sudhakara panicker (Passport number-n8085351), i had booked one flight ticket (Pnr-ydfh9k) in goair airline on[protected] for august month - 2020 travel from muscat, oman to kannur, india. Due to covid pandemic situation goair airlines has been extended my travel schedule two times and unfortunately same pandemic situation is going still now. So, i contacted customer care (+91 [protected]) executive...

I made a flight booking with Travolook for GOAir Airlines

PNR: WYYQSW
Booking Date: 23 June 2021
Flight date: 15 July 2021
Amount: 7286+600
Service request number 1: G[protected]
Service request number 2: G[protected]

The flight got canceled 1 day before departure. Till now I didn't get a complete refund.

On 15th July morning, I got a call from go first customer care and said if I want to travel from Cochin to Bombay it's possible. I said No because the trip is to GOA and there is no connecting flight from there. The customer executive agreed to give me a complete refund because I canceled the whole trip.
But, I didn't get any refund till now.

3 times I talked with the go first customer service center, the only thing they told is to mail to the feedback team. They will respond
2 times I mailed to the feedback team I just got only reference numbers.

other than That I didnt got any refund

My flight is cancelled buy airlines
I am contect try 2 hrs but contect customer care number sir

Dear Sir/ Madam,

Go air flight ( G87352) option was booked for their direct flight to Kolkata from Ahmedabad . later on it was observed that the flight is going via Kolkata and reaching time also extended from 7.45 to 9.30 .

with PNR- N5R6KS my wife and Kids were travelled alone. I had booked the direct flight looking the current covid-19 situation and their alone travel. There were no any intimation during the booking

Due to the long travel time, all passenger gone through the mental harassments and now they are sick.

Now we are looking for full return for this unhuman behavior of Go Air.
Will take this matter to Ministry of Civil aviation if needed

Hello this is Bhagyashri Prajapati from Surat... I travelled by go first flight on 27th july 2021, flight num - G8 233.. from leh to delhi.. after reaching delhi airport we came to know our baggages were not reached..my next flight was from delhi to surat at 6 o'clock.. so i had to come to surat, now after 2 days i had to rush to airport for my baggage collection by private vehicle, as i live far from airport i had to pay extra money to cab driver.. i need my money as a compensation for our inconvenience

I didn't received my baggage while traveling from RUH-HYD.

Kishor Naranbhai Samani
Booking EMT83666855
PNR LY8YVG(Go Air)
Mumbai-Ahmedabad
Schedule Date 1Jul2021, Time 13:30

Flight was Rescheduled to depart Bom on 1 Jul 2021 at 18:45 and arrive AMD at 19:50

So I cancelled My ticket
By mistake I select normal cancellation

Refund is credited in my bank account is
Rs. 471.

It is not Full refund.
What can I Do ?

My pnr . Pe7ykx. My name. Anuj kumar. Destination. Del to gau my ticket cancel by air line. Air line are not inform about my flight..
And delhi go airline counter full refund wrote and stamped on my boarding pass..
Go airline costumer service tell
me your your flight is no show..
And non refundable..
My refund is not transfer.. So im complaint for higher station

I have booked the ticket from Ahmedabad to Guwahati for 21 July 2021.
According to that booking I have to change the flight at Delhi Airport.
Ahmedabad to Delhi- G8 720
Delhi to Guwahati- G8 151
Announcement was done that the passenger who are traveling further to Lucknow and Guwahati must be seated.
But as I was having different flight number i was not informed that the same flight will go to Guwahati.
If the same flight has to go to Guwahati early intimation and proper communication to be done to passenger.
I have done the security check in again at delhi airport and was about to miss the flight.

Regards,
Mansi Motwani

Hi- My PNR detail is EB55TQ. At first, I had booked a ticket for my four family members from Patna to Mumbai having departure time 14.25 and arrival 16.20. DOJ was 21st July. But, you rescheduled the flight and changed the departure to 13.10 and arrival 20.25. Almost 8 hours of journey. I have small kids and I can't go with this long journey. When I complaint, your executive again rescheduled the journey to 22nd July. But, it happened again the same thing and you rescheduled the flight.. This is completely wrong thing and I am literally frustrated.
I have requested for refund in the night but yet I didn't received any cancellation confirmation.
Please refund my amount asap as I have to rebook the flight and I don't have that much amount. Please consider on my request and return my amount at earliest.
But, i would say seeing this instance, no one can trust on you. You have very bad service.
Thanks
Deo Pandey
PNR- EB55TQ
Contact- [protected]
DOJ- 22ND July

My family travelled from RUH to DEL by chartered flight G86001 on 16 july 2021. her luggage didn't reach to Delhi airport. A complaint is already registered at airport. But no information is received so far.

Details flight Go Air G86001 RUH-DEL
name Nikhat Fatima
bag Tag XS828721

the bag is to delivered to the ff address
[protected] k/a/b12 opp pearl city garden function hall belapur road Hyderabad contact [protected]/[protected]