GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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664
COMPLAINTS

GoAir Customer Care

Go Airlines India Ltd.

Webpage:
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Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
up
63
down
74
+91 22 6741 0000  [Head Office]
up
47
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70
+91 92 2322 2111  [Customer Care]
up
29
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57

Fax:
Fax:
+91 22 6741 0001  

Additional info
Feedback

Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
1%
Complaints
664
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (100)

GoAir Complaints & Reviews

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Goair — double payment received by goair airlines for pnr g43vxs

 Tarachand17 on Aug 14, 2017
Dear Sir/Madam,
I booked the flight from Bhubaneswar to Mumbai on date 12/08/2017 PNR G43VXS and tried to pay it from your site as your site was having problem customer care executive from goair helped and requested me to book it through secured credit card payment accordingly i booked flight by paying the amount of 10, 363 rs which was deducted through my credit card ending >>>>5481.
However i did not receive tickets, so i have to rush to air port and check i went to Bhubaneswar air port and inquired the entry for payment was not reflected so the airport goair staff asked me to pay...
Complaint comments  Read comments Complaint category Airlines

Goair — need boarding passes

 Leena Dhakad on Aug 13, 2017
Dear team,

Good afternoon!

I had booked my tickets through paytm for to and fro journey for pune - bangalore.

Travel details are:
1. Pune-> bangalore
Date of journey: 06 august 2017
Pnq 01:25-blr 02:40

2. Bangalore ->pune
Date of journey: 07 august 2017
Blr 23:30-pnq 00:50

I had to send my boarding pass to the interviewing company at banglore for reimbursement purposes. By mistake i misplaced them.

Can you please send me boarding passes at the earliest. I would be really...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — travel certificate pradeep kumar and sonu

 Pradeep Nigaltia on Aug 12, 2017
I want travel certificate for reimbursement claim to company.
I am lost my boarding passes hence please send me travel certificate for claiming the reimbursement money to company.
I am traveling delhi to mumbai by goair g8-640 on 18 jun 2016
My pnr qavtqf
Please send me travel certificate
My email id - pnigaltia@gmail.com
My mobile number is [protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — refund not received on cancelled flight

 akaimal on Aug 11, 2017
I had booked a flight ticket for my wife, geetha p, by goair flight g8-381 from goa to mumbai on 11 may 2017 (Pnr no. Icau75). Booking was done through travel agents, m/s balmerlawrie. The flight was cancelled and received an advice from goair authorising for full refund. However, the refund amount not yet received from the travel agents even after three months. Upon contacting balmerlaurie, they informed that they have not got the refund from goair. No reply received to my mails to nodal agency as well as appallate authority of goair. Amount to be refunded was rs.4242/- it is requested that goair...
Complaint comments  Read comments Complaint category Airlines

Goair — not giving boarding pass

 Mo H Sin on Aug 11, 2017
I am a resident of kashmir and i and my brother was traveling from bangalore to delhi via go air flight and from delhi to srinagar was our connecting one via another go air flight... The departure time of our first flight was sharply at 1:50 in the afternoon we reached the bangalore airport at exact 5:58 in the morning and the guy out there namely raghav the cruelest one i've ever seen in my entire life straight refused to give us boarding pass saying that we are late by 3 minutes the boarding has been closed... I mean come on 3 minutes is not a big deal... As the conversation with raghav was...
Complaint comments  Read comments Complaint category Airlines

Goair — pre-booking meals from website/through customer care

 Mili Doshi on Aug 11, 2017
I wanted to pre-book meal on my flight on 11th august at 16.40. Since i wanted a jain meal which is a special request so i thought of pre-booking it. I tried booking meal on the website but everytime the page opens it asks to book a flight and not a meal.
It is strange and saddening that their site is not even interactive enough to allow booking of meals.
So i called up at the customer care numbers (Both mentioned on the site) since they are (Apparently) 24*7 lines. I called them up around 10 pm the previous night. Tried calling them and held the call for around 10 minutes but there...
Complaint comments  Read comments Complaint category Airlines

Goair — unbelievably bad service

 Vishal Karad on Aug 11, 2017
Ref service no. G[protected]

Re: refund on urgent basis
From: vishal on fri, 11 aug 2017 09:28:47 add to address book
To: 4 recipients | see details
Reminder no. 5

From: vishallifecoach
Sent: mon, 07 aug 2017 15:46:24
To: vishal, "feedback@goair.in", "refunds@goair.in", "nodalofficer@goair.in", "appellateauthority@goair.in"
Subject: re: refund on urgent basis

Reminder 4

Sent from my samsung galaxy smartphone.

— original message —
From: vishal
Date: 06/08/2017...
Complaint comments  Read comments Complaint category Airlines

Goair — change the first name on ticket booking

 Shivram0614 on Aug 7, 2017
Sir i m booking my ticket goair on 14 oct 2017 from srinagar to mumbai pnr number is b8m53a date of booking is 03 aug 2017 my contact no is [protected] and email id is shivabhosale0614@gmail.com but by mistake my first name is typed wrong viias and is incorrect my correct name is vikas so i requested to you please change my first name.

Thanks team goair...
Complaint comments  Read comments Complaint category Airlines

Goair — dirty and stinking seat

 Rajkumari Bamalwa on Aug 6, 2017
I am on board go air flight g8 702 from jaipur to kolkata.
My seat 4a was dirty, spilled with food, side wall was spilled with chai or cold drink. Floor carpet is sticky and damp.
And everything is stinking! Though with assistance it's partially cleaned.
Apart from the discomfort of shifting place to place to complain and wait for the cleaning of the seat it's totally disappointing and uncalled for prestigious airlines like yours.

Attaching the photos "post cleaning" of seat area....
Complaint comments  Read comments [1]Complaint category Airlines

Go Air — complaining about harassment by the staff of go air

 Siddharth Berry on Aug 2, 2017
Hi

We have booked the flight of go air to visit srinagar from new delhi on june 17, 2017 at 9:25 am. Flight number is g8128. Go air has preponed the flight on their own at 8:55 am which is actually not suitable to us and informed us. We have reached on time and take a boarding pass. But due to negligence by staff who was on duty at boarding gate we have missed the flight as he is calling at wrong number which was not updated with go air records and which cost us mentally harassment and for the amount of inr 20 k....
Complaint comments  Read comments [2]Complaint category Airlines

Goair — refund against cancelled flight

 Akhouri Binay Kumar on Aug 2, 2017
Dear sir,
I have not received refund of your cancelled flight delhi - patna, dated 6th july 2017. Details are as under:-
1) flight - g8-149
2) delhi - patna
3) date of journey - 06.07.2017
4) pnr :- qa3q7c
5) name of passengers:-
A) akhouri binay kumar
B) geeta akhouri
6) mb no. [protected]

I have sent this request to your mail id refunds@goair.in along with bank statement on 31st august 2017 but regret to place here that they have not responded.

It is requested that full refund may kindly be transferred...
Complaint comments  Read comments Complaint category Airlines

Goair — i'm complaining about cancellation of flight without proper reason and rescheduling and cancelling the ticket without prior notice.

 ankita_rajatsingh on Aug 2, 2017
Hi, my prenst along with my younger sister have booked three individual go air tickets via yatra website on 22/06/17 from ahmedabd - bangalore, date of flying is 23/8/17. But yesterday (1/8/17) my father received a call from go air representative that the flight has been cancelled and what would you prefer rescheduling or refund as they already had their return tickets they couldnt take refund so he asked for rescheduling but when he inquired about rest two tickets which were booked individually, they said they would revert back but the representative neither confirmed his ticket nor gave any information...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — regarding payment.

 tpd_62 on Aug 1, 2017
Dear sir, i am tp das taken ticket to &fro from lucknow on march' 17 for 23 sept'17, due to festival time it's very difficult to get any ticket by train or flight just impossible, but you see it's more then 4 months if your flight is not moving that day, after giving sms you have to return back my money know, but in vain no body is taking care of that, why it so? Please send as early as possible. My detail as below.

Tp das. & mitra das. Pnr -6 kranj-fb98nj... Lko-ccu...
Complaint comments  Read comments Complaint category Airlines

Go Air — refund of ticket amount with compensation

 ranjansi2 on Aug 1, 2017
I have booked a flight ticket of go air for kolkata to patna vide pnr no. Ilptkp journey date 05.08.2017. The airlines has cancelled the flight but could not refunded the booking amount of rs. 2198/- despite several request. Wherease, the latest provision is to compensate the passenger in such cases. I may please be refunded the booking amount alongwith compensation....
Complaint comments  Read comments Complaint category Airlines

Go Air — refund of money

 navalendu jha on Jul 31, 2017
I sent a thamks mail to you 20 mnts ago.
Someone rahul called me from mobile no - [protected], and asked to give my atm details, so that he will refund the money.
After few dialogues... I told him doing this some can hack my more money, or may be you will do this. He told i, m not asking pin, give me only 16 digit details.
As i told - i have already received money... Mobile [protected] disconnected.
Please take care, he is in touch with mails of airline company.
I am posting this for general interest and information.
Thanks.
N. J....
Complaint comments  Read comments Complaint category Airlines

Go Air — it was regarding refund of rs.12030.

 navalendu jha on Jul 31, 2017
It's not complaint but thanks mail to you that after my so many mails and push from my side your account/ what so ever department, refunded my money rs 12030. This amount was paid for tickets and due to fault of link pay, money was paid 2 times, for same tickets.
Any way, thanks; i got money back.
But i took lot of pain for this, continuous correspondence with unknown persons and lot of calls with different people every time. My experience was horrible. Since i got money, so i'm relaxed now. It took more than 2 months to get back money.
Go air... Gooooo......
Complaint comments  Read comments Complaint category Airlines

Goair — cancellation of flight 26th july 2017

 Amarkharate123 on Jul 30, 2017
Our flight was precooked for 26th july 2017 for 1 pm from cochin to mumbai. We started from them kary at 6am to catch the flight. At 9.30 am we got s regret call mentioning that the flight has been cancelled. We kept on calling customer care but nobody was responding. We kept on trying from 2 different numbers. Finally after a wait of 1 hour, we connected with one customer executive but she disconnected the call in between. We tried again and after 20 minutes we got connected. We were given 2 options. Rebook or refund. I asked them to rebook the immediate next flight but she said there are no flight...
Complaint comments  Read comments Complaint category Airlines

Go Air Flight — flight cancellation request

 macappyie on Jul 30, 2017
Created at: thu, jul 27, 2017 at 10:25 pm (Delivered after 0 seconds)
From: mukesh patil
To: refunds@goair.in
Subject: cancel old booking and make reserve new ticket

Hi,

I just wanted to cancel my flight
Pnr : fd5i8r
Mumbai to nagpur
Booked on : 27/7/2017
Ref :[protected]
Adult passenger

I am going to cancel this ticket because of typo mistake of passenger name.

=

Then i connected multiple times on this goair customer care:[protected] /[protected]
Complaint comments  Read comments Complaint category Airlines

Goair — theft in luggage

 vijayjarial on Jul 30, 2017
Name - vijay jarial
Travel date - 29th july17
Flight no-g8-383
From - mumbai - chandigarh

Travelled with family, reached yesterday mid night at home. Just realized that my camera (Nikon) have been taken out from pouch. Checked with call centre their response "they cant help need to go air port" which is not possible from himachal again back to air port. They gave one contact no[protected] which is out of service. Checked from net many nos but of no use

All have excuses that they are help less

What to do??...
Complaint comments  Read comments Complaint category Airlines

Goair — unsatisfied with go air

 Mjethva on Jul 29, 2017
Be alert everyone...

At the end time flight cancellation message confirmation done by go air side due to minor issue,
And i agree with him, but how can i manage the ticket because of that the traveling time is less and charges is high,

Think before going to book a trip to go air and then book your ticket

Who is the responsible for it

Manish jethva [protected]...
Complaint comments  Read comments Complaint category Airlines

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