GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
811
COMPLAINTS

GoAir Customer Care

Go Airlines India Ltd.

Website:
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Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
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85
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93
+91 22 6741 0000  [Head Office]
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54
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82
+91 92 2322 2111  [Customer Care]
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34
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66

Fax:
Fax:
+91 22 6741 0001  

Additional info
Feedback

Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
1%
Complaints
811
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir Complaints & Reviews

Sort by:

Goair — need travel certificate asap

 Saiprasad Narlawar on Jan 31, 2018
Hi team,

I am writing this to request you to kindly issue a travel certificate on behalf of my journey through your airlines. As i have misplaced the original boarding pass therefore require this certificate to claim my lta allowance in my organization. Please find the details of my journey,

Passenger name : narlawar saiprasad ramesh
Journey date - time :27 jun, 2017
Journey from - to : port blair to mumbai
Flight no. : g8 - 304
Pnr no. : vhno0z

Please do the needful and provide me the travel certificate as soon as possible...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — travel certificate issue 2018

 Mannu Amrit on Jan 30, 2018
Hi,

I need a travel certificate for the following flight:
G8-120 Bangalore to Delhi, 15th February 2015, PNR - ​6971B9

The booking is in my name - Mannu Amrit.

Customer Care number was unable to help me since they said that their softwares have been updated and they couldnt retrieve the booking. I have sent several emails but havent heard back from Goair since couple of weeks.

Thanks,
Mannu...
Complaint comments  Read comments Complaint category Airlines

Goair — request for travel certificate for lta

 durgesh_123 on Jan 29, 2018
Hi Team,

I am writing this to request you to kindly issue a Travel Certificate on behalf of my journey through your Airlines. As I have misplaced the original boarding pass therefore require this Certificate to claim my LTA Allowance in my organization. Please find the details of my journey,

Passenger Name : Durgesh Kumar Singh
Journey Date - Time :06 Dec, 2017 21:25 PM
Journey From - To : Delhi to Bangalore
Flight No. : G8 557
PNR No. : K9EMTD

Please do the needful and provide me the Travel Certificate as soon as possible...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — request for issue of travel certificate

 SSouravB on Jan 29, 2018
Hi team,

I am writing this to request you to kindly issue a travel certificate on behalf of my journey through your airlines. As i have misplaced the original boarding pass therefore require this certificate to claim my lta allowance in my organization. Please find the details of my journey,

Passenger name : smrity sourav basu
Journey date - time :18 sept, 2017 22:30 pm
Journey from - to : pune (Lohegaon, pnq) to kolkata (Netaji subhas chandra bose airport, ccu)
Flight no. : g8 393
Pnr no. : od11ph

Please do the needful and...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — flight canceled abruptly and no money refunded

 ishan41426 on Jan 28, 2018
This is to bring to your kind attention that i, saket bhandari had booked a flight round trip ticket from ranchi to new delhi on the 3rd of january. It was done through an agent at sun ticketing point, guru gobind singh road, hazaribagh who charged an amount of 6000 for the round trip tickets. I was supposed to depart on the 19th on a goair flight and return back on 22nd on an indigo flight. I had planned the trip to manali very well and booked hotel on oyo rooms and bus ticket for my friend too for ludhiana from where we both would continue the journey. I was ready to leave for ranchi that morning...
Complaint comments  Read comments Complaint category Airlines

Goair — request to provide travel certificate

 atulaggarwal88 on Jan 28, 2018
Requesting for travel certificate to claim my lta as l have lost my boarding pass. As there is no provision on goair website to raise a request for travel certificate, i am raising this request as a complaint.

Ticket details are:
Mumbai to lucknow:
Airline pnr is u57lys
Date of travel: 22 dec 2017
Flight number: g8-487

Lucknow to mumbai:
Airline pnr is neykxe
Date of travel: 24 dec 2017
Flight number: g8-396

Email id: atulaggarwal. Crp@gmail.com...
Complaint comments  Read comments Complaint category Airlines

Goair — personal information leaked

 YaaminiR on Jan 23, 2018
Nagpur to mumbai 7.40 pm 21.02.2018, air hostess rakhi leaked my husband's contact number to another passenger seating behind who seemed to be working in airlines too and friends. Seat number 13c the passenger was also behind in c seat. The female passenger is calling on the number continuously and is asking for illicit favours. Please take action against rakhi as they cannot breach passangers privacy and share personal information.

Contact me on [protected]...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — lost suitcase

 Ravneetkneeti on Jan 22, 2018
Hi
I am writing this to inform you regarding my the loss of suitcase on 14th january 2014 i travelled from mumbai to delhi in flight no. G8 -467 my pnr no was wctvvk was travelling with kids and mind was completely drained because your flight was rescheduled thrice and when i reached delhi airport one of your passengers took my suitcase. His pnr ni was e6jctz. Since one week i am trying to contact on the number which was given to me by airport authority but got to know it is wrong no.
I want the refund of my language which was about 20k

Thanks
Ravneet kaur...
Complaint comments  Read comments [3]Complaint category Airlines

Goair — ground staff rude behavior

 Swadeshika Prusty on Jan 22, 2018
Mr p mohapatra at goair bhubaneswar airport is an insane because he doesnt not how to speak, understand you guys have clash in the flght but that what you are being paid for. He behaved rude with me even if he could have mentioned the same thing politely. He has no patience to listen and wonder how goair has appointed such illiterate people. Shows what family background he is from and he so shabbily dressed, i hated myself that why i am even talking to him, even if your bag is extra by 1kg they say very rudely that "be careful next time" wonder if they have been groomed for this job....
Complaint comments  Read comments Complaint category Airlines

Goair — I lost my boarding pass

 harshaldarne on Jan 22, 2018
I have travel from mumbai to kochi along with wife and daughter. Want boarding pass /travel certificate for lta claim

Date of travel:[protected]
Pnr: 2kgjz2
Depat time: 01.55pm dept terminal - t1
Passenger name e ticket no.
Harshal darne 2kgjz2
Aditi darne 2kgjz2
Suruchi darne 2kgjz2

My email id: harshaldarne@yahoo.com
Mobile: [protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — miss my flight for only 5 min late for check in and my pnr no. is tbq79k please refund me.

 P2jain29 on Jan 20, 2018
Refund me for missing flight plz of pnr tbq79k i came from indore then hyderabad then chennai and want to go from chennai to cochin but i came from indigo flight and then i book go air flight for cochin but at chennai no one help me for check in only 5min i late for check in so i want refund for go air flight for flight no. G8-652 economy class plz help me for refund for only 5min late i came at check in counter at 7:00am and flight is at 7:40am...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — travel certificate for travel done through goair

 rrs3435 on Jan 20, 2018
Sir, please provide me the travel certificate as i have lost the boarding pass. The same is needed for income tax purpose.. The details of my travel is as under:
Airline: go air
Flight no g8-537
Travelled from kolkata to ahmedabad
Dept date & time : 25.04.2017, 16.40
Booking reference :c06nla
Name of person travelled: rakesh singh, smriti singh, sukaran singh
Date of booking : 24.04.2017...
Complaint comments  Read comments Complaint category Airlines

Goair — checked in stroller bag totally damaged

 Sanil Madolathil on Jan 18, 2018
Travelling in g8 656 on 28.12.17 from chennai to kochi my checked in stroller bag was completely damaged. A damaged baggage report was made through your staff shri naveen at cial. Till date none from go air contacted me. Also sent an email to go air feedback as advised by your cial office. I need the replacement to my damaged bag or compensation.

Sanil madolathil...
Complaint comments  Read comments Complaint category Airlines

Goair — travel certificate needed [Resolved]

 smitkeniya on Jan 18, 2018
I have raised a request for travel certificate with goair customer care on 13th jan 2018 via call and via email on 16th jan 2018 (Rq number - g[protected].

My pnr is * for my travel from blr to amd on 25th oct 2017.

I have been following up with customer care everyday for this and everyday i am told, "please give us 1 day" or "it will be done in 24hrs" or some # commitment. Today i was told "tc request require 7 days to process" whereas there is no such information available on goair.in website. These are contradicting responses and really...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — goair request for a travel certificate

 Asit Narayan Paul on Jan 17, 2018
Subject:- goair — request for travel certificate

I have lost my boarding pass, i want a travel certificate for reimbursement purpose against government company, travelling date 08 june 17. Pnr ye4iu8 from kolkata (Ccu) to pune (Pnq) flight go air g8-394, my self asit narayan paul,
Email id asitnarayan_paul@yahoo.co.in
My contact no: [protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — refund for cancelled air tickets not received even after 3 weeks

 pooja1203 on Jan 16, 2018
I am writing to share that my booking in flight -G8-150 flying from Patna to Delhi on 30th Dec'17 had been cancelled by the airline. After which I cancelled the return ticket (traveling date- 31st Dec'17) for my flight - G8-149. The details are as below:

Name of Passenger- Pooja Trivedi

30th Dec'17
PNR- V9964D

31st Dec'17
PNR- I3TPXF

I have already written to Go air 4 days back but have not received any response so far....
Complaint comments  Read comments Complaint category Airlines

Goair — regarding change of name

 Raveena Patel on Jan 16, 2018
Tdear sir,

I have booked tickets from yatra.com. My flight is from mumbai to bangalore on 23 jan 2017

Flight pnr number is b3v6hc
I want to change the first name which is mentioned as ms patel patel

The first name must be changed to raveena so the actual name will be ms raveena patel

Please do the needful as soon as possible. Thanking you!!...
Complaint comments  Read comments [3]Complaint category Airlines

Goair — baggage

 DebarshiR on Jan 15, 2018
Worst baggage handling ever in any flight services. On 28th december 2017 i flew to delhi with go air and while receiving the baggage i found the handle of my trolley broken. On complaining i was made to fill up a complaint form and the only thing i got yo hear from the baggage department was "sorry". However, since i had my return ticket booked with go air i had no other option to fly with you. On reaching delhi airport t2 i made sure the "fragile" sticker was stuck on my baggage and the did the same in the boarding/baggage drop counter and made me sign on the sticker as a proof that the bag was...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — name correction in booked ticket

 Nitesh2307 on Jan 15, 2018
I made small mistake in my name while booking this domestic flight ticket thru paytm (wrote Niresh Kumari instead of Nitesh Kumar, somehow it got auto changed while typing). I realized my mistake immediately after booking was confirmed and called Paytm. Paytm asked me to contact GoAir customer care. But the GoAir customer care representative denied making changes and asked me to cancel and rebook.

Booking Reference - X9HYGT
Flight Date - 11th Feb 2018
Bangalote to DELHI

Nitesh
[protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — rescheduling promised and then backed off

 Hakim Wajahat on Jan 15, 2018
False hope (Fraud) complaint no: 575323
Hakim wajahat
Cc to nodalofficer@goair.in
I am flying under the pnr number s8wz9t tomorrow on 16th jan from delhi to srinagar. I had called for rescheduling my ticket and change its date to 20th of this month. Customer executive agent to whom i spoke asked me about my new convenient timings, had taken all the details and then said i will be sending you a new ticket to your registered email id hakimwajahat@yahoo.in. I was waiting for my new ticket but i didnt get that. I was promised something from go air lines that didnt happen. And...
Complaint comments  Read comments [1]Complaint category Airlines

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