GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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GoAir Customer Care

Go Airlines India Ltd.

1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai City District
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

+91 20 2566 2111  [Customer Care]
+91 22 6741 0000  [Head Office]
+91 92 2322 2111  [Customer Care]

+91 22 6741 0001  

Additional info


Contact Details

Offices & Branches

Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (115)

GoAir Complaints & Reviews

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Goair — lost luggage

 SHNDHYA YADAV on Dec 5, 2017
I, ms sandhya yadav, travelled on 03 december from 10:10pm-12:00am from ahmedabad to delhi in flight no. G8 714, class n. My next flight was on 4 december at 6:25am from delhi to varanasi, flight no. Sg2195. Goair ticketmaker told me that he will transfer my luggage to varanasi, but when i reached varanasi i didn't find my luggage and spicejet customers said that they didn't get any luggage from delhi.
Kindly provide my luggage from delhi....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Goair — timings cheng

 Ramchandar soni on Dec 2, 2017
Meri 2/12/17 ki tickets i thi g8106 kolkata se delhi k liye time tha 22:50 ka to mai gya airport airport phchane k bad muze ptta chlta h ki flights ka time cheng ho gya h or 22:50 k bjaya ab 22:15 ka h so muze bhut gussa aaya bt muze bhut important kam se jana tha isliye mne wha bhut request b ki bt vo ni mane nd meri flights miss ho gyi... Customers ko ohn kiya to bolte h ki sms krk information de diya tha ab or kuch ni kr skte h are kbi kbi smz pdhne ka time ni rhta h kisi k pass so mere bookings mai jo time tha usi time k hisab se mai nikla or mera is goair k karn jruri meeting cancelled ho gya...
Complaint comments  Read comments Complaint category Airlines

Goair — cancelled of flight at the last moment

 Misba Ul Hassan on Nov 30, 2017
Dear concerned
I had book a ticket through my travel agent from delhi to jammu. I was alloted pnr:g8-d3fi5c in flight number go air g8_185 which was scheduled to depart from indra gandhi international air port at 14:55 hours on 30th nov 2017, but in the morning of the same day i received an sms from the airlines that the flight has been cancelled, the airlines didn't bother to make alternate arrangements, but instead left the customers unattended.
This has caused a huge inconvenience to me and losses also.
I had to take new ticket from air india which coated me rs 11, 400 and...
Complaint comments  Read comments Complaint category Airlines

Goair — system error of go air - i was booked on wrong flight! had to pay rs 2225/- penalty for change.. request pls refund thanks

 rajantelang on Nov 27, 2017
I just had a shocking experience with go air website on line booking system!!!

I am rajan telang a senior citizen. Let me narrate ….

Today morning i booked a flight for my wife susmita telang at 12:03 pm as under..

Goa to mumbai – date 5th feb - flight at 13:10 - pnr no ccz8vx

I checked flight details twice and then made payment by credit card. I instantly received e-ticket. I was shocked to see that booking was done for 6:45 flight & not 13:10 flight!!! (E-ticket attached)

I was taken aback. I instantly called your customer...
Complaint comments  Read comments Complaint category Airlines

Goair — not getting proper response from staff about my lost luggage

 Nilesh thakkar 15 on Nov 25, 2017
Yesterday while returning from Delhi airport to Mumbai when we were travelling from terminal 1 to terminal 2 in GoAir bus we forgot our luggage. After realizing about our luggage we went to your staff enquiring about the same but we didn't get any appropriate response.Is it not your responsibility to make sure that we get back our belongings.Really really disappointed....
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Goair — fraudulent in careers

 viveck rajasekar on Nov 24, 2017
I got a message stated like your resume was shortlisted in goair,
This was a msg i got

[|interview date
Dear applicant your resume has been selected for an interview in go airlines india ltd. To apply download your file from here - goo. Gl/fu87nb|]

After clicking the link above one pdf file is downloaded automatically. I herewith attached that pdf please take a look, i need to know is it true.

There i can see a phone no, i call him to this number mentioned his name as rajiv nambiar -[protected]

After i call he...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — travel certificate required

 binaybehani on Nov 24, 2017
I would require a travel certificate for my travel re-imbursement, as i lost my boarding pass. My travel details are:-

Passenger :- binay behani
Travel date :- 11/11/2017
Pnr :- ncf9px
Journey :- pune to kolkata
Flight:- g8 393 (Go air)
Email:- binaybehani1@gmail.com
Phone:- [protected]
Kindly provide me with the travel certificate asap....
Complaint comments  Read comments [1]Complaint category Airlines

Goair — refund against air ticket

 bharala on Nov 23, 2017
I booked a air ticket in go air on aug 12, 2017. Payment deduct but niether go ticket nor ticket. I call many time go air assittant but could not get resolation. I alreay send my ticket, ministatement of bank details. My ticket details mention below_
DATE OF BOOKING-july23, 2017
Date of journey- august12, 2017
Flight beween PATNA to delhi
Complaint comments  Read comments Complaint category Airlines

Goair — horrible service from go air

 Meghnakapoor27 on Nov 23, 2017
I was travelling by goair on the 25th of november and my flight got preponed. I called them to check my flight timings and this horrible woman riya who refused to even talk about the issue. They just said there was no way my flight could be changed. The customer service absolutely does not understand or behave properly. It is absolutely useless service that is being practiced.
I am never flying by go air again and i am going to ask all of my family memebers to stop using this.
I am a senior journalist in a newspaper and i am going to do a report about the service received from go...
Complaint comments  Read comments Complaint category Airlines

Goair — made the payment. but no confirmation from your side

 TOMIN MATHEW on Nov 22, 2017
Initially they asked me to pay 850 for job confirmation. They told me that it's a refundable amount after getting the confirmation letter. And when i made tge payment the very next day they asked me to pay 8100 for document verification and courier charges. They told me that after the payment tgey will send all the documents. After the payment they asked me to pay 7500 for account opening in hdfc bank. I refused to pay the money. Because i dont had any money more to take. A women was making all the calls. She told me that ask money to the friends and pay. Becaude in the evening am getting the refund...
Complaint comments  Read comments Complaint category Airlines

Goair — money stolen from luggage by goair

 Ranjit Nagra on Nov 20, 2017

This is to complaint against go air, stealing valuables from check-in luggage. I traveled with go air flight no. G8/710 from new delhi to leh on 17 nov 2017.
Rs. 4200/- found missing from the inside pocket of my bag.

Also submit reports at leh airport but till date no reply from goair side.

Requested to reimburse my money and need verification reports so culprit should be punished as per law.

Following are the details of the pnr


Ranjit singh
Complaint comments  Read comments Complaint category Airlines

Goair — regarding double booking / double payments for the same flight ref; pnr no. uzk2, flight g8-395 and g8-517

 dr.partha on Nov 17, 2017
With reference to the above, i booked round trip by online to mumbai from banglore, on 11th november for two passengers, however while i logged in for first time there was no response of confirmation of booking through online payment, so i logged in for second time after waiting for about 10 minutes with rescheduling of return flight from morning to night flight on the same date, but after booking for the second time i received confirmation for the first time logged in flights with above pnr number and flight details to my mobile phone (No e-mail till date) and i did not receive any...
Complaint comments  Read comments Complaint category Airlines

Goair — confirmed ticket still rejected senior citizens to board the flight

 Ankita Gurav on Nov 17, 2017
I had booked the ticket for sadanand gurav and prema gurav on 6th august
For 12th nov flight from the go air website the payment was deducted and the confirmed ticket was issued on my email
Then i did a new booking i clearly remember its a new booking, even i work for a airline and i to know how to book a new ticket. We are not
Technologically challenged people or people who can be fooled.
I did i new booking from mumbai to goa on 4th and goa to mumbai to goa
Return on12th nov for ankita gurav and shraddha gurav on the go air website again
When i went to...
Complaint comments  Read comments Complaint category Airlines

Goair — couldn't board a flight go air g8-151 due to cancellation by a random call

 Jolly Majumder on Nov 16, 2017
I was suppose to board a flight on 8th of november g8-151 from ghy to delhi it was a via flight i went to the airport waited for 4hrs didnt know y my tickt were cancelled as i had exam on the vry next day lastly after a long wait the go air ppl gave a toll no.in which i koled up nd their reply was u just cancelled ur flight a min ago a random person from nowhere cancelled my sit nd widout any investigation they cancelled my tickt i couldnt give my exam nd didnt get my refund as well im vry upset regarding dt 4, 300 just went in vain nd definately wasnt a refundable ticket as well get back to me...
Complaint comments  Read comments Complaint category Airlines

Goair — go air unprofessional behavior

 Sandeep Taneja25 on Nov 16, 2017
I have never unprofessional behavior like go air shown show 2days back on airport. No one ready to listen. No one is answering to call. Misbehaviors at airport. Even call center team accepted. We are getting many such complaint like this. No one answers on head office number. Lucky it was answered today morning. Got number of nodal officer. She also good for noting
I will suggest not to opt go air. Seeking an appointment with ceo to. Havr discussion on this incident....
Complaint comments  Read comments Complaint category Airlines

Goair — luggage missing

 Deepak Kumar Jund on Nov 16, 2017
I am travelling from delhi to bagdogra airport on 23/10/2017 by flight no-g8 157 pnr no-mo25ka and i have missed my luggage in delhi airport
I have called in go air office at delhi airport in mobile no-[protected] to mr sourav and he confirm me that my luggage founded and kept in go air office but still they have not handed over the luggage to me or not send in bagdogra airport now it near about 1 month gone but they are not giving my luggage back to me. So i request you please look in this matter seriously

Your quick action in this matter will be highly appreciable for us...
Complaint comments  Read comments Complaint category Airlines

Goair — duplicate boarding certificate

 PRADEEP BARPANDA on Nov 16, 2017
I need a travel certificate as i lost my boarding pass and i am unable to claim the same from company
Date of travel :[protected]
From bhubaneswar to kolkata
Flight no. : g8261
Pnr no. H2h5p1
Name : pradeep barpanda

Hence request you to please arrange a duplicate boarding pass to claim the same in my company l & t financial services. I need this within 7 working days....
Complaint comments  Read comments Complaint category Business & Finances

Goair — baggage service

 pram_ my on Nov 15, 2017
The baggage crew broke my bag and talked to me very rudely, the head of the baggage service, he was like really rude and said that it was already broken, and then the crew guys came to me and asked me to sign on the sheet, which supposedly meant that i acknowledge that they have informed me that the bag was broken by the airlines and it was their fault (Which is not the truth), but it meant that i acknowledge that the bag was already broken, i want refund, otherwise, i am gonna go to consumer forum. Mind it.
Date - october 15, 2017
Pnr - k7wptw
Resolution - a full refund of...
Complaint comments  Read comments Complaint category Airlines

Goair — effect of flight delay

 Surya Head Office on Nov 13, 2017
Dear sir
Reference-g8-224, 2 nd november, srinagar-delhi
I am (Manoj antony) writing to you in connection with the above flight was supposed to depart from srinagar airport at 14.55 hrs, but was delayed by 1 hr.
Our connecting flight from delhi-cochin by air india flight number a143 was at 18.05 hrs on 2 nd november.
As we reached the airport at delhi the boarding gate was closed. We had to take another ticket by next flight.
I am entitled to a sum of rs.20544 due to delay of your flight. Looking forward for a compensation for the default from your side.
Complaint comments  Read comments Complaint category Airlines

Goair — go air boarding pass

 jagadeeshpht on Nov 10, 2017

I have lost my boarding pass, i traveled on 26th september, 2017 from delhi to bangalore. I need boarding pass for official claim purpose. Please send it.

Booking date: 22 september, 2017
Pnr: g8 - d3gnjs
Booking reference: goair g8 124

Address for communication:
Dr. S. L. Jagadeesh
Professor & head (Pht)
University of horticultural sciences,
Bagalkot - 587 104

Complaint comments  Read comments Complaint category Airlines

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