GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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GoAir Customer Care

Go Airlines India Ltd.

1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai City District
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

+91 20 2566 2111  [Customer Care]
+91 22 6741 0000  [Head Office]
+91 92 2322 2111  [Customer Care]

+91 22 6741 0001  

Additional info


Contact Details

Offices & Branches

Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (132)

GoAir Complaints & Reviews

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Goair — lost boarding pass

 uttampratik on Apr 2, 2018
I have lost my boarding pass, i want travel certificate for reimbursement purpose against bank of baroda,
Travelling date 28 jan 18.
Pnr i48zws from ixr (Ranchi) to bom (Mumbai)
Flight go air g8-585,

Passengers :
Mr. Uttam singh and my wife mrs. Anshu singh,

Email id uttampratik1964@gmail.com,
Pan no. Akbps1106j
Contact : [protected]...
Complaint comments  Read comments Complaint category Banks

Goair — lost my baggage

 Misbahuddin Mohammad (DocMeezbah) on Apr 1, 2018
I took my flight g8 231 del-pat on 31/03/2018. Checked in 3 luggage with flight well in advance. However, in patna i have received only 2 luggage and lost the third one. When contacted the local officer satvender at patna airport, he found out. Apparently, it's still in delhi and not yet been sent over. Don't know what is happening and whether i will get my luggage back. Or i am just facing delayed tactics!...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — disallowed to board against pnr no z5fp6p

 Pinakichakraborty on Mar 31, 2018
We had a booking under the above mentioned pnr round trip ccu & ixb. But we were unable to board our flight from ixb to ccu as the boarding was completed at 14.13 hrs. We agree that the check in should be 45 minutes prior from the time of departure but due to huge traffic in siliguri city we reached the airport at 14.13 hrs. The reservation counter person said that due to heavy demand of seats they have allowed other passengers against our tickets. Please note that we were six persons including of two senior citizens and one baby of 3 years. It was really very shocking for us and we suffered a lot...
Complaint comments  Read comments Complaint category Airlines

Goair — flight cancellation /cheating on refund

 Vibhu V S on Mar 31, 2018
My name is vibhu and i am frequent traveller. I had booked 2 ticket on 20feb 2018 and cancelled the flight because of some time schedule issues. But the go air service department at the airport had promised me for the flight cancellation amount will be credited on my account with in 7 working day. I had called them many times they are telling simple excuse on bank delay like that. Now its almost 1 and half month completed and the amount is not yet refunded in my account. I am trying to go legaly on this. Its not about the amount, the go air airlines is cheating the customer by without sending the...
Complaint comments  Read comments Complaint category Airlines

Goair — go air flight has been cancelled without prior notice and arrangement of any other flight

 debasmitag on Mar 31, 2018
They have cancelled the flight and refused to re book the flight for chennai to kochi on 14th of april 2018. This is very pathetic and causing huge problems for the travelers. They are denying for providing another flight too.

We want a free booking for the passengers for this route maa->cok on 14th of april 2018. Time:7:45 hrs.

Even i am not satisfied with the customer care personnel's behaviour.
Please look into this on priority...
Complaint comments  Read comments Complaint category Airlines

Goair — never received confirmation - need refund.

 Snehal_Sharma on Mar 29, 2018
This is to bring to your notice about a recent bad experience i have gone through:

I am a frequent traveller of go air, in the month of november, i booked a flight from bangalore to nagpur through go air website - pnr o6p8fz & flight number 812.
After booking i didn't get any message confirmation neither i received any mail confirmation assuming that my tickets didn't get booked. I checked all folders.

After few days, as i thought the earlier ticket was not booked, i booked another ticket via goibibo that too goair bangalore to nagpur for a different date which...
Complaint comments  Read comments Complaint category Airlines

Goair — cancelled my flight in last moment and says they will give full re-fund

 Sudheesh Krishnankutty on Mar 28, 2018
I had booked 6 tickets on g8-653 on 1st april 2018 from cochin to bengaluru. Today (28th march 2018), i got a call from go air stating that my flight is cancelled and they are not able to make any alternative arrangement. I had booked tickets for around 2000 rupees per passenger but now i see that the prices are double with other airlines. Since goair is cancelling the flight, they must provide me seats in alternate airlines.

I am not ok with receiving full refund. The must compensate me for the losses i suffer.

I booked through make my trip and the booking ids are...
Complaint comments  Read comments Complaint category Airlines

Goair — thefts by go air staff at srinagar airport

 Syed aijaz Hussain on Mar 26, 2018
I was traveling from srinagar to delhi thru go air on 25th march 2018. Vide flight no g8 129 pnr no ryv9qa seat no c13 during the security check i was asked to put my flavour cigrate packs in luggage bags at luggage identify place i along with security person went to luggage identify staff and handed over the same to put my flavour cigarettes in luggage bags while putting my flavour cigarettes in luggage bag the go air staff were committing each other about my flavour cigarettes and were discussing the flavours of the same. After that in delhi i found the flavour cigarettes and pashmina shawl worth...
Complaint comments  Read comments Complaint category Airlines

Goair — services

 ramachandrn on Mar 21, 2018
Had booked from bbsr to hyd on 20.3.18 by flt g-8 262 leaving at 20.25 hrs. Read about go air not adhering to air safety standards and cancelled flights. Called them up on 15.3.18 where in they gave me the option to take multiple stop flights. Managed to get a booking done for same sector for 21st. Today got a message this flight is cancelled and the only option is to take a refund or go via multiple stoppages and reach in 14 hrs. Today tried for a flight for 22nd but even that flight is cancelled. I have a connecting flight from hyd on 23rd hence forced to buy a ticket at higher rate. This is harassment...
Complaint comments  Read comments Complaint category Airlines

Goair — cheating with all the passengers

 Yeshish Barve on Mar 21, 2018
I had 2 booked ticket (9 passengers) for 23 june 2018 from delhi to mumbai from yatra.com. Due to some unavoidable circumstances, i had to cancel my tour. Hence, i have to cancel the tickets too. While checking for cancellation charge, i am shocked. I am not gonna refund any of the amount. Total cost of the tickets was 21, 205 rs and if i cancel the tickets, i will not get a single penny back.
Firstly, i had contacted yatra via online chat. They were only telling me the cancellation rules. Sharing the details of cancellation charges but not willing ti help me to save my money. Yatra is charging...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — boarding certificate

 Kaushik309 on Mar 20, 2018
Pls refer my service request. Till date l have got no response from your end. I requested for travel certificate to claim my ltc as l have lost my boarding pass. Ticket details are:leh to delhi and delh to guwahati. Airline pnr is t8my8t and. Qzceyr. But till date there is no response... Wrote mail also. Pls issue travel certificte so that l can claim my ltc....
Complaint comments  Read comments [2]Complaint category Airlines

Goair — full refund due to medical emergency in go air

 abhi587 on Mar 20, 2018
I have written to nodalofficer@goair.in, refunds goair,
Appellateauthority@goair.in to initiate the full refund of the pnr g3c9kf.

I shared medical reports, passport scanned copy and birth certificate of my child.
Its been 2 weeks and i have not received any reply (Except auto generated acknowledgments) from their end stating the status of the request.
How long refund team takes to verify the documents. It is very very frustrating, there is no customer care support who can help me to know the status of the request (G[protected], g[protected], g[protected], g[protected]....
Complaint comments  Read comments [1]Complaint category Airlines

Goair — after ticket cancellation, I didn't get refund amount

 Bala Murugan D on Mar 19, 2018
I have cancelled the ticket (Pnr: ded1mb) on 19-feb-2018. But, still i didn't get my refund amount. I have sent mails to refunds@goair.in, no one responding to my mails. At least, i want to know how many days need to wait for my refund?
Booking date: 01-feb-2018
Cancellation date: 19-feb-2018
Pnr: ded1mb
Refund amount: 6519...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — lost my 2 tb hard-disk from my baggage.

 ashwani thapa on Mar 18, 2018
I am ashwani thapa.
My flight was from Bangalore to Patna on 1st March 2018 (Go Air G8-272).
When i reached Patna and was on conveyor belt to receive my baggage. But i was informed that as i had power bank in my baggage so it was still in bangalore.

They made me sign some papers for permission to open my baggage and take the power bank out. and informed me that my baggage will arrive next day and i can receive it from the airport.

Next day i was informed that my baggage has come to patna airport and i can receive it.

I came home with the...
Complaint comments  Read comments Complaint category Airlines

Goair — refund not initiated even after flight cancellation

 Deepak Mahesh on Mar 15, 2018
My flight g8 423 on 13th march from delhi to hyderabad got cancelled due to technical grievances. This problem aside, i called on 15th march to inquire about my refund amount. The customer care executive mentioned that he will initiate the process now and i will get the amount by 7 days.

I was furious as i had to call and inform for a refund even though flight got cancelled. The executive informed me that till the time customer himself calls and asks for a refund the amount will be in the care of goair. What a pathetic attempt to extort money from busy customers....
Complaint comments  Read comments Complaint category Airlines

Goair — flights cancellation at 11th hour

 cheenu_16 on Mar 14, 2018
So casual attitude of the goair respondents on the phone.

My flights from hyd - bbi (To and fro)- 16th march to 20th march got cancelled due to airlines issue and no compensation is being given to the me.

Parents have flown from delhi to hyd to visit bhubhaneshwar and puri, hotel bookings are all done in advance. But due to goair flights cancellations, all bookings go in vain. Why would i bear all the loss?

Sincere request airlines to book same day flights in alternative flights or pay for every penny loss of mine

Pnr (16th march) - kcffqx
Complaint comments  Read comments [1]Complaint category Airlines

Go Air — refund of air fare due to flight cancellation

 gode sudhakara rao on Mar 14, 2018
01st oct.2017 g8 228 srinagar to new delhi 18.50 booking ref: rd6qph
Rs. 13076

27th sept 2017 g8 697 delhi to jammu 12.45 booking ref: gb1s3x rs. 14200

Due to cancellation of above flights by the company, we are requesting for refund of air fare amount.

Even after lapse of 6 months our amounts are not received by us so far. Number of times telephoned to the customer care of go air but no response. Kindly make arrangements to refund our amount. We badly need the amount.

Gode sudhakara rao
Flat no. 6, sri krishna mansion, near...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — departure terminal & customer care number not working

 abhinavgupta313 on Mar 8, 2018
Hi we are very frustrated with go air services.
I have booked ticket my friend after 01 hour i have again booked other ticket 28 feb 2018 from delhi to mumbai.
In first ticket it shows departure terminal 1 d from new delhi airport and second ticket it was printed terminal t2.
I also tried to contact with go air customer care number [protected] but number is not working after sometimes call automatically disconnected.

Early morning we are facing issue to catch the flight firstly we go d1 after that terminal t2 it was disgusting.
Very bad services by go...
Complaint comments  Read comments Complaint category Telecommunications

Goair — article lost and misbehave by ground staff namely rajeev sharma

 Mehak Kalra on Mar 8, 2018
Dear sir/ma'am
This is to inform you that on 7th march, 2018 i travelled from bombay to delhi by flight number g8-439. The flight landed at 10:35 p. M at terminal 2 delhi. After collecting my bag i realised that i left my power bank in seat pocket 25f/e and thereafter immediately reported the same to the cabin crew waiting at the departure area and they informed us that the aircraft gate has been closed and therefore we had to make complaint at gate number 4 near the departure area but the staff present there one rajeev sharma misbehaved with me and refused to entertain my complaint and...
Complaint comments  Read comments Complaint category Airlines

Goair — flight cancellation abruptly without prior notice

 brv_2018 on Mar 6, 2018
Go air cancelled all flights in march due to operational problem. This is such a shameful thing to inform two days prior to the journey. I had planned to travel on march 9 with infant. Cancelling at the last time is not at all acceptable. I am in lot of trouble due to this. The customer care person is not ready to provide any other alternative. This is the second time i am experiencing the same issue. I regret making a choice with goairif you are travelling with infant, please don't ever think of flying with goair as they are the least customer centric flight....
Complaint comments  Read comments [1]Complaint category Airlines

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