GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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GoAir Customer Care

Go Airlines India Ltd.

1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai City District
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

+91 20 2566 2111  [Customer Care]
+91 22 6741 0000  [Head Office]
+91 92 2322 2111  [Customer Care]

+91 22 6741 0001  

Additional info


Contact Details

Offices & Branches

Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (128)

GoAir Complaints & Reviews

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Goair — waiver of cancellation charges

 Santsnu on Jun 15, 2018
To: feedback@goair.in
Subject: re: waiver of rescheduling charges - service request no g[protected] [ ]

Request everyone not to travel in this wrost airline as they do not care about their customers. I had requested them to waive off the ticket cancellation charges of my wife's ticket due medical emergency.
First off all they do response to mail timely. Secondly they did not waive off my cancellation charges. I was supposed to cancel the ticket for medical reasons. I had also given the doctor's prescription
Based on same prescription spice jet has already waived...
Complaint comments  Read comments Complaint category Airlines

Goair — complaint against the harsh behaviour of staff

 Neela Sarkar on Jun 10, 2018
Really have never seen such disgusting attitude of goair staff at airport. My flight no was g8 101 at 5.45am today. I reached airport at 4.15 am. Was standing in line n long queue was there. I was so worried coz of time n queue n by the time i reached counter d the guy said ur counter is c for kolkata n closed now. It was 5.05 am n u rchd c counter there the lady was so confused n said sorry ma'am m busy wid the other lady n the guy sitting on counter said now counter closed. I was so angry n said it's 5.10 am hw can u close the counter. I begged it's urgent n hve sprain leg so do something. He...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — flight g8284 delayed for more than 3 hours pnr # o1bn2l

 79mili on Jun 8, 2018
The flight was scheduled for take off on 7/6/18 from nagpur at 20:45 & reach at pune by 22:00. At first all passengers were informed delay is due to bad weather conditions & airlines are waiting for clearance from atc. After about 1 hour, airline staff came with reason of getting technical clearance from mumbai and will be delayed more. And at about 23:00 airline staff informed that flight couldn't take off due to technical problem in flight & are arranging other flight which will take more time. The pack of potato chips & frooti was offered to every passenger as a compensation instead of meal after...
Complaint comments  Read comments Complaint category Airlines

Goair — airline cancelled - only half refund provided

 Achin Vikram on Jun 8, 2018
I had booked a flight (2 months before the travel date) ticket for my family vacation on 10th June 2018. This was done through the travel agent AKBARTRAVELS.COM
I had an international flight to catch. I had to reschedule my flight in order to catch the other connecting flight. On 5th June 2018 I get an sms from Go-Air that all the above flights have been cancelled due to operational issues. When I called customer care they didn’t care to explain what operational issues due to which flights were canceled.Firstly i had to pay a huge amount in rescheduling and now 4 days prior to travel, I...
Complaint comments  Read comments Complaint category Airlines

Goair — rude employees & no escalation mechanism

 rahul.gandhi18 on Jun 8, 2018
I am writing in to you to express my extreme anguish at the way your airlines are being run.

I had booked my younger sister's return ticket for an emergency trip to mumbai on 31st may pnr: v7gh5j and return on june 3rd pnr: p832tj. I believe that was the biggest mistake i committed of choosing your airlines over any other private or government airlines even though the price was exhorbitant because the time was convenient. Since she was going to travel alone and i am sure you are aware of the safety situation in country money was not a concern at that time. So i ended up spending atleast...
Complaint comments  Read comments Complaint category Airlines

Goair — refund for cancelled flight 13/14th may 2018

 vijay1954 on Jun 1, 2018
My service request no. Is g[protected].

I have booked a return flight from delhi to chennai via patna & back for two persons. The flight was cancelled due to storm and tickets were cancelled both for chennai & delhi at the airport. The officer of goair has marked full refund while cancelling the tickets. Details:
Names - vijay kumar gupta, vyom gupta
Pnr - i65khm - delhi to chennai via patna 13 th may 2018
G8171, g8633
Pnr - d75gsj - chennai to delhi via patna 14th may 2018
G8451, g8176
No respose & no phone no. To contect. Ihave to book...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — compensation of damage of suitcase

 imins on Jun 1, 2018
My pnr no is b7vl2d iwas travling from delhi to hyderabad when i was in the flight the crew mamber call me and showed me my suit case which was totally damaged even they where speach less because my suit case we new and this was my first trip with it i did not make any issue because the flight was ready for take off when i reached hyd i gave the complain it is since 2 month (3-4-18) no responce from your side please take some action...
Complaint comments  Read comments Complaint category Airlines

Goair — 4 hours delaying the flight

 Chandrashekar c on Jun 1, 2018
Prn e99lsd and i booked 2 tickets with go air, but the timing of the aircraft was 2 hours delay, when aircraft reached to pickup passengers aircraft was not working aft that again 2 hours delay and my next day work and meetings all got cancelled.. Continuing my journey was waste pls fixe this issue and do need full (Pls arrange the refund for your aircraft problem)...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — subject go air go_ request for travel certificate

 JITESH KUMAR Pal on May 31, 2018
Requesting for travel certificate to claim my lta as
I have lost my boarding pass, i want travel certificate for reimbursement purpose against private company, travelling date 05jan2017. Pnr a9cywqfrom bangaloreto lucknowflight go air g8-805, my self jitesh kumar email id jiteshpal92@gmail.com
As a complaint.
Please send me a travel certificate for claiming lta
Complaint comments  Read comments Complaint category Airlines

Goair — bad behavior of airport staff at the time of boarding at airport

 asnat on May 29, 2018
Today i was traveling flight no. G8-145 08:55am frm delhi to ranchi with my parents at the time of boarding at airport due to 1 min late the airport staff of go air (Fatty black guy) he told us that u r purchased plane ticket not u purchased plane... Said very rudely... This kind of language not bearable to any passenger... I hav no time to teach him lesson... So plz look forward to ur staff member and how he dealt with passenger.. And we r late bcz no announcement of flight boarding.. They earning payment due to we r purchased tickets... So show ur kindness not anything else......
Complaint comments  Read comments [1]Complaint category Airlines

Goair — flight tickets refund request

 Gourav_Srivastava on May 28, 2018
I have a serious consern regarding my upcoming trip.

We have planed to visit kerala between 2th june to 10th june and i have booked one of flight ticket from goibibo following are the details.

Pnr-aedftb - goair

We are hearing some unfortunate news that nipah virus is spreading in kerala and today i hearing the "nipah virus has crossed border from kerala to karnataka", so we are very scared about this nipah virus and this is our famally trip.

It is very dangurous for my famally, so i can not continue my kerla trip.

Sine the...
Complaint comments  Read comments Complaint category Airlines

Goair — pnr rdk msh - misbehaviour from field staff and unupdated system

 jessicanelsson on May 28, 2018
We planned for a trip to darjeeling and the tickets were booked by oyo
From maa to kolkatta and from kolkatta to bagdogra.

To our surprise, go air did not issue tickets from kolkatta to bagdogra
Stating that there is balance due of 16000 rs to be paid. We called oyo
And got the confirmation that there was no due and reverted to go air and
Finally the manual ticket was issued just before boarding.

This is totally unfair and imagine the mental tension having 2 kids and
Aged parent travelling on flight. Go air has such a pathetic old...
Complaint comments  Read comments Complaint category Airlines

Goair Airlines — refund of money of ticket which was cancelled by goair airlines on 11/04/2018

 Prabir Ranjan Das on May 27, 2018
Date of purchase ;- 04/01/2018.
Schedule date of journey :- 13/05/2018.
Pnr j8us4q flight no. G8-605 from maa (Chennai) to ccu (Kolkata) for rs. 4893/- (Rupees four thousand eight hundred and ninety three only) in the name of prabir ranjan das & dally das through irctc.com by online banking.

But they have cancelled my booking on 11/04/2018 through sms. Till yet i have not received my above mentioned refund amount to my account.

Please arrange to refund the same amount to my account as early as possible....
Complaint comments  Read comments Complaint category Airlines

Goair — flight cancellation myfbyq

 jayashri umathe on May 26, 2018
I have booked ticket yesterday from ngp to pnq. Immediately i realised that i have interchange the distinction. I called customer care immediately and requested to change destination. But they denied. Even cancellation charges were too high.
Request you please change my destination else cancelled the tickets with zero fees as a requested before 24 hrs of booking....
Complaint comments  Read comments Complaint category Credit Cards

Goair — complete bag got torn

 Saurav Walia on May 25, 2018
My name is saurav walia, g8 423, traveled in you flight today from delhi to hyderabad at 7:35 am. Once i landed i found out that my bag that was given in the luggage was completely turn and shattered and inner stuff coming out. My luggage no g8 [protected], pnr fe3c8b is completely of no use. I contacted one of your members near the belt said it must have been torn from the start itself. Why will i give my luggage torn and locked to the counter and why will counter accept my luggage. It's just a loss of 4000 bugs for me but the kind of hassle i had to go through was a nightmare and an apology won't...
Complaint comments  Read comments Complaint category Airlines

Goair — about cancellation of a flight

 Pachu Bhat on May 24, 2018
We had booked a go air flight for 24/05/2018. From goa to mumbai and even got a print out of the ticket with confirmed pnr. And also a mobile message stating the same. Once we reached the airport we were shocked to know that the flight has been cancelled! We had not received any previous notice about the cancellation. Since we had a connecting flight from mumbai, we had to make other arrangements. Is this how this airline operates?.. The go air personal says that this flight is cancelled from past six months, if so how did i get the ticket confirmation copy with pnr also the message? Plz comply...
Complaint comments  Read comments Complaint category Airlines

Goair — refusing to refund money against declined payment.

 Gufrani on May 24, 2018
I, Gufran Khan, booked a flight on 21st May for 20th June and I got a mail from your company on the same day that my payment has been declined so I made another booking on 23rd May for 21st June knowing that my previous booking has been declined by GoAir but today I got a text at 5:57 AM telling me that my declined booking has been confirmed. I want one of my booking cancelled and all my money back without any deductions. I am also sending the screenshot of the email of the declined payment as a proof.
Look into the matter at your earliest and I am very disappointed with your customer services...
Complaint comments  Read comments Complaint category Airlines

Goair — refund not received from goair

 samsen on May 24, 2018
I booked ticket for 2 persons but had to cancelled the same.
Refund requested to goair 1 month back and i have been following up with goair. Bank account details are also given to them. Refund has not received yet. It is not clear when i will get the refund.
It is very much frustrating.in future will think twice before booking with goair....
Complaint comments  Read comments Complaint category Airlines

Goair — web check in counter at delhi terminal 2

 Laxman Kakarla on May 22, 2018
You have display board at delhi terminal 2 for web checkin passengers, however when i checked with counter executives the response is like this:

1. 1st guy said we have a separate queue for web check in passengers for luggage drop which is not there.

2. 2nd guy said we don't have any designated counters for web check in passengers.

Want to know who is correct and if there is no designated counter/queue for web check in passengers then why the display board is there? That too you are serving in india capital city airport where you will get many foreigners...
Complaint comments  Read comments Complaint category Airlines

Goair — flight timing issue

 HaPpY GhOtRa on May 20, 2018
Respected team
I am gurdev singh had booked a flight from hyderabad to delhi on 19/may/2018 and flight date is 29/june/2018. From the starting of the process i had opt the 10:20 am flight and when i had done all the payment then in confirmation chart, it is written that your flight timing is 5:35 am, this all is doing unfair with me, as i have face ample of errors in the go air website and one of the customer executive also told me that website is facing technical errors. While booking i have seen 2 errors and made the booking once again. I kindly request you that change my timings that i...
Complaint comments  Read comments Complaint category Airlines

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