GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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GoAir Customer Care

Go Airlines India Ltd.

1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai City District
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

+91 20 2566 2111  [Customer Care]
+91 22 6741 0000  [Head Office]
+91 92 2322 2111  [Customer Care]

+91 22 6741 0001  

Additional info


Contact Details

Offices & Branches

Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

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Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (137)

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GoAir Complaints & Reviews

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Goair — luggage bag was badly broken

 Abhishek Bhise on Sep 14, 2018
We boarded a flight from mumbai to nagpur on 14th september, one suitcase was labelled overweight and we could not get it in the cabin, so the bag was taken and after reaching nagpur when we claimed it and saw that its rear side was badly cracked. Even being a u. S. P. A. Bag it was very tough to even bend it, showing that it was definitely broken intientionally. This is the third time someone from my family took goair and found out the their bag was completely damaged....
Complaint comments  Read comments Complaint category Airlines

Goair — damage of luggage on board

 krinal jani on Sep 14, 2018
I traveled in the ahmedabad-delhi flight on 7th sep, 2018 at 18:50pm flight. After landing in delhi, i found my red travel bag damaged on the belt when it arrived. I spoe to the goair staff there and have given them the information about the damage. I have images of my damaged bag. It is sad to face this from you. I would like to claim the amount equivalent to my damage as early as possible....
Complaint comments  Read comments Complaint category Airlines

Goair — got air customer care is not helpful

 sahil12121 on Sep 12, 2018
Hi team i made wrong booking with the wrong date l9zrwg//t3t8ti also contacted go air company just with in 30 i did the booking informed that i booked wrong date booking i am looking for the waiver in cancellation charges i booked the ticket for my mother and father mr harish gandhi and mrs kanta gandhi selected the wrong date, also i created new booking with the correct dates q8k2nw and o15mwb, i made the same correct booking with same go air airlines only still there agent are not helping me i want my refund as soon as possible i accept this is human error, but you must provide the exception for...
Complaint comments  Read comments Complaint category Airlines

Goair — travel certificate required urgently

 Triyank on Sep 12, 2018
I have tried 10 times contacting go air on multiple customer support numbers, but it keeps getting disconnected either at start or while talking to customer support personnel, in fact once they put my call on hold and then got disconnected.

The following are my travel details and i need a travel confirmation certificate for claiming my expense from my company.

Thanks in advance.

Airline name : go air
Departure : bom 25 aug 2018 10:55pm
Arrival : del 26 aug 2018 1:15 am
Pnr number : y3qywy
Ticket number : y3qywy1g8...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — provide travel certificate

 lipibarun on Sep 10, 2018
I requested for travel certificate to claim my lta as l have lost my boarding pass. Ticket details are: guwahati, lokpriya gopinath bordolol international airort to kolkata netaji subhas chandra bose airport on 16/01/2018. Airline pnr is f3khgs. I sent a mail to this airlines but they avoid to response. Please issue travel certificate so that l can claim for my lta...
Complaint comments  Read comments Complaint category Airlines

Goair — for issuing travel certificate

 shaheem anwar on Sep 8, 2018
Please refer my service request no g[protected]. Till date l have got no response from your end. I requested for travel certificate a to claim my lta as l have lost my boarding pass. Ticket details are: banglore to port blair. Airline pnr is d7qlkg. But till date there is no response... Wrote several mails regarding this to feedback@goair.in. L was assured to get quick response for request id g[protected], first mail l initiated 18 july 2018. After that mail also l had send many mails but not getting response from airline... Please issue travel certificate so that l can claim my lta....
Complaint comments  Read comments Complaint category Airlines

Goair — lenovo mobile lost in checked in bag

 Siddharth Dharangaonker on Sep 4, 2018
I have landed in leh today morning using go flight from delhi.
I have kept one mobile in my checked in bag. But when i received my bag from airport it was opened from front pocket and my mobile was not there.
Mobile details,
Lenovo black mobile
Flight details,
Pnr: l6retm
Flight no: g8 215

Contact no, [protected]

I wil contact leh airport on 13th september.
Please submit urgently find it out and handover me on the airport....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Goair — missing my mobile in my luggage bag

 Anup Dan on Sep 3, 2018
Dear sir/madam,
I travel form bangaluru to kolkata in goair airline 12.30 pm plain on dated 9th august 2018, after that i checked my luggage & found my mobile is missing then give a request letter to goair kolkata counter & he take times for return the same, but today is 3rd september 18 they are no clarify for this issue.
Kindly do the needful as soon as possible.

Thanks you
Anup kr. Dan...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — regarding indecent behaviour at the hand of air hostess

 rajabather jaganathan on Aug 29, 2018
I travelled from pune to chennai on on 27/8/2018 on flight no. G8 633 g class. My seat number was 21b. When i was proceeding to sit on my allocated seat someone sat at my seat. When i informed to this to the concerned air hos tee on the board, her name could not remember, however i could identity her on my enquiry. She does not care my complaint nor give polite reply. Instead she was very furious and scolding indecent way. When i did not commit any fault on my part, she behaved without nehaving generous and kind words and insulting and hurled words at me. Her total behaviour is nothing but arrogant...
Complaint comments  Read comments Complaint category Airlines

Goair — charged for excess baggage weight

 Anuragarmaan on Aug 26, 2018
I was traveling with go air with pnr s7qpuz frm kolkata to bengaluru. We were two passenger me and my wife we were having total luggage weight of 33kg in three suitcases. At the time of luggage check in they asked me to pay additional amount of rs 1200 for 3kg. When i asked them the reason she said only 30kg is allowed i asked her total of 22kg oer person is allowed and we are two then total of 44 kg should be free i can take some in as a hand baggage but she denied and asked me to either check in by paying additional or u can be aside. What the hell is that i have also droped the mail with all...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — kochi travel cancellation due to natural calamity and flood situation

 Hasmukh Thacker on Aug 23, 2018
I had plan my holidays to kerala three month back and did all my
Flight and hotel booking well in advance. I have goair flight from
Ahmedabad to kotchi on 30th august 2018 and return flight was on 5th
September 2018 through indigo. However, due to natural calamity and
Very very worst situation in kochi and surrounding destinations, i
Don’t want to continue my travel plan and that is with two small kids
And one infant. My all hotels from that area are non operational and
They had cancelled all my booking for said date and provided me full
Complaint comments  Read comments Complaint category Airlines

Goair — baggage loss (pnr-nc5chk)

 Vartika Bhadoria on Aug 22, 2018
Hi concern,

I done the journey on 20jul18 from delhi to hyderabad through go air against pnr - nc5chk and i was handed over 2 luggage bags in delhi airport to goair team against g8 [protected] but i am not getting 1 of my luggage bag (American tourists) and i am chasing from last 1month but i am not getting any positive response from go air team, i done the complaint (G[protected] at airport, also i am doing the follow up with mr rajesh in hyderabad but till the time i am not getting any responsefrom there side, there is my original educational certificates, my atm & cash of rs 2500/-and...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — issued confirmed tickets but refused to issue boarding pass

 Sitaram_Rewari on Aug 22, 2018
I purchased three confirmed tickets g8-175 flight on 05 jun 18 for boarding date 12 jul 18 from lucknow to delhi. The flight cancelled but non was intimated by goair. Request for alternate arrangement the booking staff were issuing confirmed tickets to either to know/high profile persons when i objected then i was also issue confirmed tickets for g8-269 flight which was delayed and rescheduled at 1830 hrs. Facts are unknown to me. When approached for boarding pass i was refused stating there is no seat available in the flight whereas the passengers who came after me were issued board pass. As there...
Complaint comments  Read comments Complaint category Airlines

Goair — no show for 1 passenger

 summerday on Aug 21, 2018
In one pnr, there are two travellers. If one of them cannot travel due to some last moment crisis, can the other traveler travel alone on the ticket for two without paying any penal or additional charges?
There was no scope to cancel the ticket of the passenger (No show status) beforehand who could not travel.
My main questions are;
1) whether the person travelling alone does have to pay any charges for the person who could not turn up, because they were issued a single ticket with same pnr.
2) what would be the answer if the ticket of one passenger is cancelled earlier,...
Complaint comments  Read comments Complaint category Airlines

Goair — flight cancelled unexpectedly and now goair is asking to pay difference for rescheduling flight

 harsh.infolabs on Aug 20, 2018

My flight pnr is g1i7jl. It is from lko to hyd on 5th sept 2018.
It is cancelled due to some goair technical issue.
Now when i am asking to reschedule the flight, they are asking to pay the difference which is not making any sense.
Because just 9 days before they are cancelling the flight while i booked flight 2 months back when flight rates were very nominal.
Which i feel very unjustice to customer and feeling cheated by goair.
If they have informed me long back, i could go for some other option.

What i feel is goair is cheating...
Complaint comments  Read comments Complaint category Airlines

Goair — service of go air

 ankita gour on Aug 20, 2018
I missed my flight because of the bad service by the staffs. I reached on time in the counter and they said counter is closed and the counter is supposed to close 45 mins before boarding. I reached there by 55 mins before boarding. And instead of giving my boarding pass on time they said the counter closed and all those rubbish things because of they wasted 10 mins and said the counter is closed. There were 18 more people....
Complaint comments  Read comments Complaint category Airlines

Goair — flight cancelled without any explanation from go air

 Wens on Aug 18, 2018
It's very sad, that in spite of booking a goa to mum flight almost 6 months in advance, it got cancelled a couple of hours later without any explanation.
As i'm out of country and constantly travelling, i could not make the call to customer service or clarify the situation as the calls are extremely expensive - europe to india. Unfortunately, this left me stranded and helpless.
Details of the flight: pnr no:l2jgny
Pnr no:
Class:economy class
Invoice no:[protected]l2jgny
Invoice date:17/08/2018
Place of supply:30/goa
Complaint comments  Read comments Complaint category Airlines

Goair — from flight, blr - amd, baggage get, lost no response for them

 Pankaj Gargwww on Aug 14, 2018

I reached ahmedabad airport on 11th august 2018 from bangalore and got to know that my bag is not present on the belt. Till now it's not tracked also no one is picking the call at amd airport.
Fight details :
Pnr - u2s8sl

My name - pankaj garg
My number-[protected]

I do have the pir form filled and with me.
I came here for 5 days vacation 3 days are already gone.
Please update me on what to do next, shall i file case against them?...
Complaint comments  Read comments Complaint category Airlines

Goair — ground staff and policies

 S.shafi on Aug 13, 2018
I was travelling from srinagar to delhi on the 6th of aug, 2018 and had a connecting flight to catch to dubai the same day. I had excess baggage according to domestic standards but i was carrying baggage in compliance with international flight allowance. Almost all the domestic airlines i have travelled in so far have considered the within 24 hour international connection and wavered the extra luggage, but goair staff refused to oblige.
My uncle, who was also travelling the same airlines, walked in five minutes after me and we wanted to check in together but a certain rahul sharma started...
Complaint comments  Read comments Complaint category Airlines

Goair — missing of my sir name in ticket, pnr kyr93t wcb59k trip id 180802164494 through cleartrip

 Surjeet Singh Risam on Aug 12, 2018
Dear sir,
I have arranged my return tickets from srinagar to chandigarh trougr clear trip and while taking the print of ticket i observe that my sir name risam is missing accordingly i took up matter with clear trip officials who tried their best to get same rectified at their end and finally arrange my direct talk through conferencing with both the air lines i. E spice jet and go air. Though the spice jet agreed for rectification but go air official refused for correction of sir name instead conveyed that he shall be passing this reference to his airport office. I requested official present...
Complaint comments  Read comments Complaint category Airlines

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