GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint

GoAir Customer Care

Go Airlines India Ltd.

1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai City District
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

+91 20 2566 2111  [Customer Care]
+91 22 6741 0000  [Head Office]
+91 92 2322 2111  [Customer Care]

+91 22 6741 0001  

Additional info


Contact Details

Offices & Branches

Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (100)

GoAir Complaints & Reviews

Sort by:

Goair — effect of flight delay

 Surya Head Office on Nov 13, 2017
Dear sir
Reference-g8-224, 2 nd november, srinagar-delhi
I am (Manoj antony) writing to you in connection with the above flight was supposed to depart from srinagar airport at 14.55 hrs, but was delayed by 1 hr.
Our connecting flight from delhi-cochin by air india flight number a143 was at 18.05 hrs on 2 nd november.
As we reached the airport at delhi the boarding gate was closed. We had to take another ticket by next flight.
I am entitled to a sum of rs.20544 due to delay of your flight. Looking forward for a compensation for the default from your side.
Complaint comments  Read comments Complaint category Airlines

Goair — go air boarding pass

 jagadeeshpht on Nov 10, 2017

I have lost my boarding pass, i traveled on 26th september, 2017 from delhi to bangalore. I need boarding pass for official claim purpose. Please send it.

Booking date: 22 september, 2017
Pnr: g8 - d3gnjs
Booking reference: goair g8 124

Address for communication:
Dr. S. L. Jagadeesh
Professor & head (Pht)
University of horticultural sciences,
Bagalkot - 587 104

Complaint comments  Read comments Complaint category Airlines

Goair — non-refund of ticket for flight cancelled by goair

 Janardhan PG on Nov 8, 2017
I have booked a ticket through sastiticket by pnr i3836s for travel from lucknow to bangalore via new delhi on 15-sep17.

On 13th sep. 17, the airline had cancelled the flight due some engine issues.

The refund was supposed to be processed within 7 days from the date of cancellation.

Kindly check and clarify why the refund is not yet made as it is more than 40 days from the date of cancellation.

Also, make the refund immediately.



Your ticket/s has been booked successfully.
Complaint comments  Read comments Complaint category Airlines

Goair — regarding refund amount (which is too less) for cancellation of e-tickets for a genuine reason

 nandansinha on Nov 6, 2017
I booked go air refundable tickets (Booking id nf[protected]) from makemytrip site for 26th november by paying rs. 12, 648/- around 3 months back (With the ease of timings of the flight and the arrival terminal shown at the time of booking). Since i need to travel with a senior citizen, changes in the timings and the terminals were very important for us. Recently i received continuous messages & e-mail from makemytrip regarding the reschedule of timings of the flight and other mails regarding change of the terminal for the said flight. Since i need to travel with a senior citizen, the changes...
Complaint comments  Read comments Complaint category Airlines

Goair — missing of pouch

 Sadiya Sayyed on Nov 5, 2017
I sadiya sayyed boarded a flight (G8 643)
Pnr no-z9y7qq from mumbai to delhi on 4th of nov at 9-50pm which landed at 12-30am at delhi airport, i lost my pouch which is of black, things it contained,
Iphone 6+, 15000rs, all my indentification documents and cosmetics

Ihave launched a fir with police i seek your help to investigate it further and look into it on priority...
Complaint comments  Read comments Complaint category Airlines

Goair — I was not served the beverage after ordering

 tridev1954 on Nov 5, 2017
I travelled to bengaluru from hyderabad on 5th nov 2017 on flight no g8 291, was alloted seat 19d, when the hostess came near my seat i asked for green tea to be served to me, the hostess said will go and get it and serve and she never came back till the flight landed, others were served, when i asked her why u did not serve me the beverage, she simply said she asked other hostess to serve and even never bother to sorry. If this is the state of affairs passengers will loose interest and would think twice before booking tickets on your airlines.
Complaint comments  Read comments Complaint category Airlines

Goair — denied for boarding pass and charged 3250/- for transfer to next flight

 dj5 on Nov 4, 2017
My name is devendra jain. I had goair flight g8-171 from delhi at 18:20 hrs on 20 oct 2017 terminal 1d. Pnr : sb5ejn
It costed me 3512 inr), i reached at the counter at 5:39 pm due to delhi traffic otherwise i would be there at least 2 hrs back. Still goair denied me to give boarding pass, and i pleaded, requested and tried to convince them that i still have 45 mins, and it's very urgent me to reach pune, as next day i had international flight (On 21st from pune). But they didnt listen to me and denied for boarding pass and forced me to take another ticket for next flight and...
Complaint comments  Read comments Complaint category Airlines

Goair — flight cancellation and customer harassment

 Raju Felix Crasta on Oct 31, 2017
I had booked a ticket from guwahat to pune, via delhi in goair aeroplane for 29th october, 2017. The ticket was booked on 9th of july 2017. The following is the details of it.
Goair flight 175
Oct 29-confirmation #nf[protected]
New delhi del
7:55 pm
Pune pnq
10:00 pm
Goair 250
Gau to del oct 29, 3:20 pm
Goair 175
Del to pnq oct 29, 7:55 pm

The pnr of the ticket is, r8pu4d

But just two day before my travel, on 27th afternoon suddenly the goair customer care phone number [protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — cancellation of my flight ticket

 Shaunak Talati on Oct 28, 2017
Dear sir/ ma'am,
I had mistakenly booked a flight from jaipur to ahmedabad for date 24 nov-2017 for 3 persons as a refundable ticket with pnr z1gbyb and now the cancellation/resheduling charges are more than the ticket amount hence no amount is refundable. If customer is not getting any refund then why is this ticket is in refundable category!
I want to reschedule my ticket and also i am not getting any response from your customer care no. No body is answering the call at your customer care number.
Please do the needful as early as possible.

Complaint comments  Read comments Complaint category Airlines

Goair — in-flight refreshments

 Kunal Chakrabarti on Oct 28, 2017
I traveled by goair flight no. G8-228 from delhi to kolkata on 27/10/2017.
My meal was pre-booked for a non-vegetarian refreshment. I was served a non-veg sandwich and a mango juice. When the crew member - neha was attending to me, i requested for a non-veg cup noodles which was denied due to unavailability. There after i asked for a poha or upma which was also denied. Even the juice choice was denied. I asked for a coke which too was denied. Instead they only offered tea. I finally accepted the sandwich and mango juice. A little while later, i saw the crew member offering another guest cup...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — gst invoice not received

 Gric Travel on Oct 25, 2017
I have booked thre flight tickets through your respective airlines and still i have not received gst tax invoice from your end. Flight details as follows.

1. Go air lines - 23/10/17 - priyesh shah - pnr no - xd73qx - mum to delhi

2. Go air lines - 25/10/2017 - priyesh shah - pnr no - hygwnn - del to mumbai

3. Go air lines - 25/10/2017 - payal shah - pnr no - e6dys2 - del to mumbai

Kindly send me gst invoice on dis email id - gric. Travel@gmail.com. Contact no - [protected]...
Complaint comments  Read comments Complaint category Tax Services

Goair — refund not issued.

 sam5290 on Oct 25, 2017
I had rescheduled a go air flight from 22/08/2017 to 16/08/2017 for my friend anoop tp who was travelling from delhi to banglore. Pnr no. Is rz7iur. For rescheduling, i had to pay rs 6913. I was asked to pay through ivrs mode. I paid the amount but it was conveyed to me that transaction has failed and i'll get back the refund within 3 days. And to complete the booking i was shared a link through which i completed the payment again. So, an amount of rs 6913 has been debited twice from my credit card account. I've been trying to get back refund of rs 6913 from the airlines, but i am disappointed with...
Complaint comments  Read comments Complaint category Airlines

Goair — about refund against tickets cancellation

 bharala on Oct 25, 2017
Dear sir,

My self ashok kumar meena. I booked a flight between patna to delhi on 23 july. My journey date 13 august 17. I have paid to airlines through sbi net banking but my ticket show to due payment. The payment of 2375 rupees deduct my sbi bank account. Neither i got ticket nor i received my payment. I registered a complain to sbi bank but they told that they had done payment to your airlines.
Sir, i told over the phone to go air customer care on 12 aug2017 regarding my ticket, he told me my tickek has been cancelled and payment will be refund in bank account within...
Complaint comments  Read comments Complaint category Airlines

Goair — for refund

 jasani tourism on Oct 24, 2017
We booked four tickets from bombay to ahmedabad pnr no: j4quxc on 28 august 2017. And the journey date 19 september 2017. Flight was cencelled because of rain. I was cancelled request on 22 september 2017. But we received only no refund. We don't understand what is the reason. We are not getting any refund. This is unacceptable from an airline like goair. So take immediate action or give us the explanation & process fast for refund.

Thank you...
Complaint comments  Read comments Complaint category Airlines

Go Air — flight cancellation without any intimation

 Mazhar Emam on Oct 24, 2017
Dear go air team,

Passenger name : mazhar imam, rushda matin and hammad emamkolkata to srinagar and srinagar to kolkataattached : ticket. I would like to bring one of the situations in your notice. Which i underwent last week on 2nd of october 2017, i had a flight scheduled srinagar to kolkata at 18:50. I was travelling with my family, including 1 year kid. On the same day, when i reached the airport around 17:00 (5 pm), i was informed that the flight has been cancelled due to sun set issue (No one has given prior intimation of the cancellation nether from makemytrip nor go air).in...
Complaint comments  Read comments Complaint category Airlines

Goair — no giving travel certificate [Resolved]

 0rmn on Oct 23, 2017
It's regarding a travel certificate that the airlines are supposed to mail if the customer demands. For the same i mailed goair for issuing me a travel certificate for travel reimbursement from my company, however even after mailing the airlines several times they have not yet responded other than a service no: g[protected]. It was a bit urgent also
Thanks in advance
Rahul nair...
Complaint comments  Read comments Complaint category Airlines

Goair — reschedule the booked flight 2 hours by the airline.

 naveenreeti on Oct 20, 2017
A bad experience with goair airlines, earlier i have booked the flight in morning hours departure at 8:40 but the airlines have rescheduled it at 11:00 according to their will. It created lots of problem for me as the work for which i have booked the flight now not gonna complete in time.
Another problem with the goair airlines is that they never picked up the call.
To whom we contact..?

Please arrange another flight at the same time that i have booked earlier.

Or refund the full amount....
Complaint comments  Read comments [1]Complaint category Airlines

Goair — lied to our faces - ripped us off.

 eilisruth on Oct 20, 2017
Booked a domestic flight from delhi to calcutta for 14 july 2017 and had international flights from there to vietnam. When we arrived at the airport we were told the flight was delayed. We had provided an email address and indian phone number but were not informed of the delay earlier in the day.
The delay meant we would miss our onward flights. The desk manager told us to our faces that goair would reimburse the cost of having to buy new flights. I bought new flights on my credit card because he had promised the money would be returned.
This was a lie. The airline did not get us to...
Complaint comments  Read comments Complaint category Airlines

Go Air — refund issue

 dshah87 on Oct 16, 2017
I have booked my go air flight thru paytm for 20th sept 2017 from ahmedabad to mumbai. My flight time was 23:50 and arrival time at mumbai airport was 01:10 next day. I reached airport around 10pm did my checkin & they issued me boarding pass and informed me that due to bad weather in mumbai the flight is delayed by half an hour, i agree to them and informed that i have international flight to doha from mumbai international at 04:10am in the morning and further delay would miss my connecting flight. Around 11pm i came to know they have further delayed there flight and the new departure...
Complaint comments  Read comments Complaint category Airlines

Goair — online booking cancellation

 Amit Mardi on Oct 16, 2017
I booked a ticket in morning dye to some change in plan spoke with customer care priyanka she told that cancellation charges 2255 which is equivalent to tickect fare of del to mumbai 2050hrs g8 429 hence after coming to know this told to post book my ticket at 2230 hrs del to mumbai but they said 4500 rs for tickect and cancellation charges 2255. Therefore buying tickets for 1000 and refund given is a peanut. Challenge no details is given at the time of booking i can prove it please do check on the online booking or this will go to media that how u ppl loot the customer....
Complaint comments  Read comments [1]Complaint category Airlines

Recently Discussed

(1 minutes ago)
payment process was unsuccessful but payment was deducted
(10 minutes ago)
My Excitel
(10 minutes ago)
imps fund transfer-timed out, 50, 000 rs debited not credited to other account as well
(10 minutes ago)
redemption of icici vimal vaatsalya bonds
(11 minutes ago)
T24 Mobile
t24 sim asking for puk

Featured Complaints